1. BenchMark Physical Therapy

    1. BenchMark Physical Therapy

    0

    Cumming, GA

    BenchMark Physical Therapy

    3.4 (7 reviews)
    Open 7:00 am - 6:00 pm

    Services - BenchMark Physical Therapy

    Physical therapy

    Therapeutic massage

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    2 years ago

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    3 years ago

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    6 years ago

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    6 years ago

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    I had been struggling with my shoulder for a few months when I decided to come in and meet with Dr…read more Ansari here. I was expecting bad news, but he informed me that it was something called "frozen shoulder" which is not uncommon for diabetics, and recommended a path of PT rather than surgery. After 8 weeks, my shoulder is showing better range of motion and strength. I stopped in today and Dr. Ansari told me that if I continue to do some of the exercises at home and in the gym, I could likely be pain free in a few months. Dr. Ansari and the staff here are fantastic. Dr. Ansari is professional, knowledgeable, and also takes the time to be sure that everything is explained thoroughly so that there is no confusion. I highly recommend Dr. Ansari if you are having issues. What I expected to be a huge problem and most likely surgery was the answer...ended up being something I could address with minimal effort (outside of PT) and cost. Cannot thank Dr. Ansari and team enough! Highly recommend.

    I called to schedule an appointment because I was experiencing both knee and shoulder pain. I…read morespecifically requested to see a doctor who could evaluate both conditions. I was scheduled with Dr. Yarbrough. After doing some research, I discovered that Dr. Yarbrough does not specialize in shoulder conditions. Concerned about this, I called the scheduling department three separate times and spoke with three different representatives. Each one assured me that Dr. Yarbrough could evaluate both my knee and shoulder and advised me to bring my previous shoulder MRI if I had it. During each call, I specifically requested an appointment with Dr. Ansari, who specializes in both areas. Despite my repeated requests, I was continually told to keep my appointment with Dr. Yarbrough. The first thing Dr. Yarbrough told me when he entered the exam room was that he would need to refer me to his colleague, Dr. Ansari, for my shoulder because he was not the appropriate specialist. He also ordered a new MRI. He never reviewed the MRI images that I had brought with me, despite the scheduling staff specifically instructing me to bring them. I was also required to have X-rays taken of both my knee and shoulder, even though my concern was not a bone injury. This added additional costs without addressing the reason for my visit. After the appointment, I spoke with the front desk and explained what had happened. I was told there was nothing they could do and that I should speak with the scheduling manager. I called scheduling, requested the manager, and was told she also could not help me and that I needed to speak with the billing department. I was transferred to a billing representative named Cindy, who listened to my concerns and then said she needed to consult with her manager. When I asked to speak directly with the manager, I was told that wasn't possible, that a message would be left, and that someone would contact me later. This entire experience was extremely frustrating. I made every effort to avoid being scheduled with the wrong provider by calling three separate times and clearly explaining my concerns. Despite repeated assurances, I was scheduled with a physician who immediately acknowledged he was not the appropriate specialist and referred me elsewhere. As a result, I was charged for a visit that could have been avoided, and now I have to schedule another appointment. It felt like an unnecessary referral process that resulted in additional charges and delays in receiving the care I originally requested.

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