This team provides top notch service with a warm and welcoming approach. We've brought numerous…read moredogs here for care. The staff is efficient and compassionate. They provide home delivery of medications. Their end of life care for my elder dogs was exceptional. They ensured the dog and the owner were handled with privacy and compassion. Their facility is clean and modern.

Can't believe I haven't posted review here yet for the best Vet ever, Joe Prichard. We trust him…read more1000 percent with our pets and always will. He has taken care of all our dogs and cats as well as our ferret..His skill and compassion are superb, the other Drs are great and his front end staff superb, as well as the finest techs we could ask for. And at end of the road when nothing can be done for our pets, Joe is who we want helping them cross the bridge. The entire operation is organized and run by Practice Manager Ron Caron, his organizational talents show throughout. You literally could pick up and eat a dropped ice cream cone anyplace there. It sparkles. We don't say this lightly, we are blessed to have found this practice and recommend it highly.

Response to owner…read more Regardless of previous diagnosis, my point was that she needed to be looked at. I did not know what was causing her to drag her hind legs. I am no vet. I was looking for some help. Thank you for your response.

Dr. Roy has been our veterinarian for over 20 years. She has been invaluable in the care of all of…read moreour beloved pets. I have observed countless positive attributes as to her approach to her work, which most definitely contributes to this field of practice. Dr. Roy has an incredible ability to treat a variety of conditions that our animals have had over the years. Some of the diverse health conditions that she has treated include poly arthritis, ACL tears, kidney failure, heart sarcoma, unusual tongue tumor (calcinosis circumscripta), IBS disease and more. She is wonderful at explaining and treating these unusual conditions while bringing a sense of calm and understanding to each medical situation. It makes all of the difference as to how she communicates with us about our animal's conditions. She truly listens and gathers information about the vast array of symptoms that our pets have. She works with us to figure out what steps to take next and provides follow-up assistance to be certain that our pets are responding well to treatments. Dr. Roy goes above and beyond in the medical care of our pets. For example, we currently have a chorkie that came to us as a puppy with several unique medical conditions. Over the course of almost 9 years, Dr. Roy has used her expertise and skill set to treat these various diseases and genetic health problems that our chorkie has in order to help her to thrive. I am certain that it is because of Dr. Roy that our chorkie is alive and well today, and for that we are so thankful! In summary, Dr. Roy helps pave the way for all of our pets to have the best health possible. She helps us find the best way to meet the needs of each of our pet's health conditions for every stage of their lives. She consistently meets the challenge of helping us care for even our most high-need pets with fragile health conditions so that they may have a good quality of life. We feel very fortunate to have Dr. Roy as our veterinarian and we are so grateful for all that she has done for our pets! Sincerely, The Francis Family

Great place have always treat me and my dog Wonderful dr Roy is the best my dog hardy loves how he…read moreis treated

ZERO STARS!!!!! I just called this place three times. Try to book an appointment for two cats to…read moreget neutered. They are coming from a previous veterinarian and are requiring a new physical when they just had one two months ago. I asked if I can send over documentation from their previous veterinarian showing that they are healthy cats and they told me that they do not accept the documentation and this is their "policy ". No explanations when I questioned it and said I did not agree with their policy they claimed that they could cancel the appointment I went and canceled it since that is what they suggested. I then had to look up on my own the requirements for physicals, and Google told me more than the receptionist did As far as medical necessity. Which is a shameful on their part since they're supposed to be the "professionals". When a customer is asking why a physical is required, there should be medical necessity attached to the rationale. Not just their policy. I then looked it up and after finding the medical necessity from Google, then tried to rebook the appointment, within 20 minutes of me, trying to rebook that appointment that they said they were two weeks out and this is a small facility. When I questioned it and called Them out that they are now two weeks out within 20 minutes and for being a small facility it's a little hard to believe, The previous vet veterinarian we are coming from is triple the size of them, there is no way they would book up within minutes. The Receptionist then talked junk to the other receptionist sitting next to them while I can hear them on the phone. I then called that behavior out then they hung up on me and said I was the rude one. i called them out on that behavior again by calling back and they hung up on me again. Absolutely TERRIBLE customer service. And this is what we get from "professional professionals ". The receptionists names were Theresa and Melissa. Yes: I was upset because I was not given proper information for which I was asking for. And highly doubt that they would full up two weeks within 20 minutes. Maybe I am wrong but this is how we treat our customers and clients??? By hanging up on them??? I have been in the customer service field for over 30 years and in the medical field for over 15. This is NOT how we treat patients and clients, no matter how upset they are. Instead of blaming client and hanging up them, why don't you try to provide appropriate customer and patient service and figure out what the problem is to provide the best care to your clients or potential clients. DO NOT BRING YOUR ANIMALS HERE!!!

Dr. Bell, Katie, Melissa, and Theresa put up with my neurotic calls over my fur babies! They always…read moreput my mind at ease. Best vet ever!

I wanna thank the staff at Four Town Veterinary office for making me and my kitty comfortable with…read morethere care and compassion at a very difficult time

Dr. K has been caring for our dogs for over 15 years. She and her staff always provide exceptional…read morecare. it is rare to find somebody so committed to their profession K is one of those rare people.

Walking in 8 minutes late the receptionists first thing she says is "We won't be seeing *** today…read more You're appointment was at ____ and it's only a 20 minute appointment." The veterinary hospital is completely empty at this point, no cars in the lot. She goes on, and on about how late we are, saying we are 15 minutes late, and even saying that if we had called saying we were late SHE WOULD HAVE taken us!!!! (This is about my cat, not me! He is suffering not me.) I am with my grandpa and I say to him "She won't see us because we are 10 minutes late," smiling she says "you are more than 10 minutes late," as I look at my phone I see that we are EXACTLY 10 minutes late at this point, meaning we walked in about 8 minutes late. We ask to reschedule and she says no. Never. Overall, she chose to not see my cat because she was mad at us. Not because she couldn't. That is horrible practice and neglectful to the animals, there was so much opportunity to see my cat, even if it was only for 10 minutes! She chose to argue with us and acted spitefully. My family has gone to this establishment for 20+ years. I am shocked to say the least.

this used to be a great practice, but not anymore. The new doctors are not as helpful, informative,…read moreand compassionate as the old ones. The receptionists have a bad attitude often, wait times can be long when you have an appointment, and are slow to get you checked out. They also STILL have a ridiculous policy of making you wait in your car and only 1 person is allowed inside even 3 years after COVID.

Dr Mordowski took care of my English springer spaniel who had constant ear infections. Dr. Morowski…read moreactually cleared up my springer spaniels ear infections with a special ear wash that he concocted. She never had another ear infection after that, and I had even brought her to tuffs university in Grafton mass.

Dr. Mordowski was so gentle and kind. Our poor girl is suffering and he was able to help us to…read moremake a decision with care - and compassion. His demeanor is that of a seasoned veterinarian who is not a know it all - but a dr who cares about the animals he sees - and their owners. Thanks doc

BEWARE - do not bring your pet here. My dog (6 y.o. rescue…read moremix - very healthy, luckily!) had a non-complicated ear laceration surgery at Tolland location, having come out of it with 2(!!) superbly antibiotics resistant nasty bacterias in her - Pseudomonas Aeruginosa and Staphylococcus Epidirmidis. Both are common hospital infections, and the former can live on surfaces (even dry!) for 4 years - so, be cautious! My dog had not been exposed to any other unusual environment or change in routine, except this surgery. I have two other dogs, who are constantly together and have no signs of these infections. The only uncommon thing that happened was - this surgery. If this bacteria is bread in un-/under-sanitary surgical room or hospital (with all facts present - this is the only highly likely source of infection), it's extremely difficult for them to eradicate. ...so, here we are $2k+ and counting! Here is the rest of facts: They took a week (!) to run lab/test results for Pseudomonas A., which is susceptible (conveniently) to only 1 recommended antibiotic that get administered every 4hrs. via IV, requiring hospitalization. When they realized I'm not willing to hospitalize my dog, they prescribed an antibiotic that's only intermittently effective against this bacteria, that's got an explicit warning to NOT use in dogs, as it's causing bone marrow suppression. If the above is not preposterous enough, they had just notified me, 2 WEEKS after surgery, that there was another bacteria discovered in that same sample - a staph! My dog contracted 2 nasty and extremely hard to kill bacterias as a result of the surgery. I am attaching a copy of the lab testing result here and happy to share the remainder of documented information with anyone who's still on the fence to keep, take their pet to or start brining them to Fenton River practice. I personally strongly advise against it. The risk to your pet's health IS NOT WORTH IT. My experience with them speaks to incompetence, pet ailment she didn't have before and wouldn't have otherwise that I need to continue caring for weeks, and if I had to apply simple terminology - medical negligence.

We had a 18 year old tuxedo kitty who was failing and unable to get around the house. We called our…read moreregular vet and they couldn't do a house visit because of a lack of staff. Mind you we have been with them since the 90's. Regardless we called Fenton River in Stafford and talked to the nicest lady who had someone come over the next day for euthanasia. The ladies who came to our home were very compassionate and professional. I would highly recommend them to anyone who has ever had the saddest experience of putting a family member to sleep when it's their time.

Lifelong dedication to animal healthcare is evident here. Time and attention to both pets and…read moreclients.

I have been bringing our family pets to Dr Bach for almost 30 years and have always appreciated his…read morededication, knowledge and care of our animals. Although I have two others vets closer to my home, I travel to see him because I trust him and like him. It's always a pleasant visit with Dr Bach and Lynn. Even though he has reduced his hours, I still plan to go to him until he retires.

My friend took my GSD here when I was out of town and he was having bad allergies and an ear…read moreinfection. Thank goodness!! It is now under control - about 2 years later!! My vet kept telling me it was environment or food but never prescribed anything. I kept switching foods. Dr Diaz gave my dog 1 allergy shot and that was all it took. I'm here today to pick up prescriptions for my friend. The lobby is beautiful and clean! Plenty of parking! It's just a little far for me but seriously considering switching here!

I was client for 3 years. This last visit the vet was very rough with my elderly cat. I switched…read morevets at their request. They cancelled my diabetic cat's prescription even though they had just seen him and there was no reason to cancel the online prescription other than their feeling's were hurt. They clearly care more about themselves than the animals.