Absolutely LOVE my new glasses (every pair of glasses/sunglasses I've gotten over the past 15+…read moreyears) and the entire experience! From start to finish, everything was amazing. The selection was great, and I found the perfect pair that I absolutely love. I especially want to give a HUGE shoutout to Felipe! He was absolutely fantastic--so attentive, helpful, knowledgeable, and genuinely caring. His charismatic and friendly personality made the entire experience so enjoyable. He went above and beyond to make sure I was happy and taken care of, and you can truly tell that he cares about his customers. Customer service like this is hard to find! Felipe made the experience exceptional, and I will definitely be coming back. If you're looking for new glasses, ask for Felipe--you will not be disappointed! Highly recommend!

From picking up my glasses to receiving care, everyone here was so attentive to our needs! I really…read moreappreciated how smooth the whole process was. They offer a great variety of exams, and of course, I had to sign up to get my contact lens prescription! Their frame selection is amazing, everything from luxury brands to more affordable styles, so there's something for every budget. Dr. Duong was super knowledgeable and took the time to explain everything clearly. Overall, such a great experience. I'll definitely be coming back! :)

We will be taking our business elsewhere from here out. As far as the eye exams go, I've never had…read morea problem and have always enjoyed my experience. However, every time I've entered the building, the interactions feel cold and unwelcome and the glasses buying process always feels like an ordeal and turns out to be way more expensive than other shops in the area. Couple that with my wife's recent experience where a blue light tint was applied to her glasses, as has been done by them in the past, but this time came with a visible yellow hue that altered the colors in the room which was unpleasant and unwanted. When she took them back, she said it's not right, and the receptionist laughed from the other side of the room when she asked if they could get a refund for the blue light portion. WORSE, the new lenses they put in her existing glasses were not done correctly and you could see a portion protruding from the bottom of the frame. As she was driving, the entire lens snapped and she's left without glasses after spending a lot of money on a new set of lenses. But because she wanted to use her existing frame, they will not cover it and we are now SOL. Will be searching elsewhere for a new pair knowing how unhelpful they would be if we were to bring them back in.

Short Story: Dr. Yang is the best optometrist in the bay area!…read more Long Story: I have been seeing Dr. Yang for over 15 years and have followed him from Foothill Optometric Group to here! Dr. Yang definitely takes the time to understand your needs and goes above and beyond to make sure your eyes are healthy. In addition, he explains every step of the exam in advance, so you don't get nervous and knows what do expect. In addition, he makes extensive notes in your file and reviews them before your appointment. Therefore when you come in he is already up to speed about your condition and can make recommendations easily. Lastly, Dr. Yang is also quite knowledgeable about insurance so you already get an idea of the payment before you go to the front desk to check out. I'd say the front desk is quite knowledgeable and friendly. Though the wait times can be long. In addition, there is staff there to help you try on glasses and to work with you and your insurance on costs. In my experiences I would definitely say the staff are good but they tend to give estimates that have all the bells and whistles which might not be necessary. Then it takes some time for them to give you a revised estimate on what exactly you want to get instead. Verdict: I'll be going back for my annual visit soon!

I've had nothing but great experiences at Iron Horse Optometric Group. The doctors and staff are…read moreconsistently kind, caring, and knowledgeable, which makes every visit feel comfortable and reassuring. A HUGE shoutout to Macey for helping me choose my new frames! She was incredibly patient, so lovely to work with, and really took the time to understand what I wanted. She helped me find frames that are not only super cute but also feel perfectly tailored to me. Highly recommend!

Went for an eye exam. Added all the extra screenings to check overall eye health. I saw Dr. Erika…read morePark. The overall exam was good, efficient. The office itself has limited eyeglass/sunglass frames to pick from. Once my exam was complete, I reviewed my prescriptions. My eyeglass prescription only included my sphere. It did not include the cyc, axis, near add, int add, h prism, or v prism. I assume these aren't needed? I browsed their inventory and compared options I liked in store to online pricing. Online pricing was a better option for my preferences (as expected). Nonetheless, a decent place for exams.

The front desk staff needs a lot of improvement. First they called me to tell me my copay was $160,…read moreI called VSP, and they told me no, it is $10. Then they called me back and set up appointment for Friday morning, then they called to say, no, it was a mistake and they were looking at Thursday schedule and they only have PM appointment. I went there and after waiting around for a while it turned out my name was not entered in the system to let them know I was there. I was kept waiting for 45 minutes for pupil dilation and my appointment took at least one hour 15 minutes. I hope they improve the front desk and scheduling.

We have known Dr. Neves and Dr. Delayney for a long time. My mother was a patient of Dr. Neves way…read morebefore he opened the office in San Ramon. When Dr. Neves and Dr. Delaney opened San Ramon office we switched (my ex, 3 kids, and myself) and became regular patients of Dr. Delaney. Both doctors are great. That is the only reason we still go there. That being said, the front office staff is very rude. They don't know how to treat their customers. Be polite and little more respectful. Otherwise, people will stop going to your business. There are always other options.

I had a great experience at Optical Illusions. I came in for an eye exam, purchased a new pair of…read moreglasses, and had new lenses put into another pair of frames. The doctor was friendly, thorough, and took the time to make sure my prescription was comfortable. When I shared feedback about how my glasses felt, the team worked with me to make adjustments until everything was right. I also had some issues with one pair of glasses (that wasn't their fault), and they went above and beyond to help me find a resolution. Their customer service has been excellent, and they truly care about their patients. I highly recommend Optical Illusions for both eye exams and glasses!

I ordered glasses from them on a Saturday afternoon. Later that night I realized I wanted a larger…read morelens size for comfort and called the next morning to make the change. These are $500 lenses that I will have to live with for years, so comfort matters. They told me the lab had already started making the lenses and the order could not be changed, this was less than 24 hours, maybe they move too fast and should consider a 24 hour time gap to allow to customer changes, which probably happens many times. They did offer to cancel the order and gave me a full refund, which I appreciate, and the representative was knowledgeable and helped me pick the right type of lenses. This is why I gave them 3 stars instead of 1. What I do not understand is why they refused to place a new order for the corrected lens size when I was ready to reorder immediately. Instead, they simply cancelled the order and sent me on my way. In other words, they would rather lose the sale than work with a customer who is trying to correct something reasonable less than 24 hours after placing a $500 order. That kind of inflexibility is not what I expect from a business that claims to provide personalized optical service. I will never go to them again.

Dr Fletcher is an awesome doctor, but the front office staff is pathetic. The new front office lady…read morewith black hair is rude on every visit. Earlier it was Vicky who was rude and now this newly hired black haired lady. She makes the whole visit unpleasant. She is frustrated all the time, clearly she doesn't enjoy her work at SROG. Losing customers because of front office stuff like her

I feel well taken care of by Dr. Thames and his staff. They are friendly and prompt. Dr. Thames…read moretakes care of my whole person not just my eyes.

Dr. Boghossian is The best eye doctor. I had weird severe dry eye issues and wanted lasik. He did…read morenot rush me and made me wait almost a year to fix my issue before allowing me to do PRK. After my surgery, he was available on call. He is very thorough in all that he does. His calm demeanor is also helpful esp during and after surgery!

Great eye doctor! Dr. Boghossian is thorough in answering questions or advice for eyes and very…read moreknowledgeable. He and his staff are very professional and nice. Very appreciative to have such a great eye doctor.

Everyone is extremely helpful and knowledgeable. My…read moreprescription glasses always spot on! Easily a "SIX" star experience!!!!

Been going to Hacienda Optometry for @20 years. Love Dr. Joshi. So friendly and personable and a…read moregreat doctor to boot! I can't believe he remembers small details about my life that I don't even remember! Mitch at the front desk is uber competent and also a nice guy. Never had a bad experience here.

I have been back to see Dr. Thames a couple times since my last review and truly enjoy the staff. I…read morewent back recently for an exam and new glasses. Dr. Thames is very thorough in his eye exams especially his review of the retina scans and measurements for eye glasses, etc. I purchased a couple pairs of glasses from Janet who does a great job in fitting and knowing what style of glasses fit your face and what styles I like to see. After going there for so many years they have a good Idea of what a patient wants. Dr. Thames is the best and Janet will do a great joy fitting you for new glasses if needed.

Dr. Fletcher Thames and staff are outstanding. My exams are always thorough with great attention to…read moredetail. Dr. Thames always takes the time to explain the results of my exam. He is a great teacher. The staff is so courteous and so easy to work with. The selection of frames are always the latest fashion, but the traditional frames are still in inventory and available too. I highly recommend this office for all your care and eye wear needs.

I've been a loyal customer for years now, and the entire team at 20/20 Optometry have always…read moreimpressed me. The front desk is very friendly and welcoming. My visit with Dr Na was outstanding from start to finish. Dr Na was incredibly thorough and very patient. He explained each step about my cataract surgery and my eye examine that followed. Dr Na did it in a way that was easy to understand and making sure all my concerns were addressed. I had also mention to him about my swollen eye lids which I had asked another doctor before with no avail ...but Dr Na took the time to ask me questions and made sure I understood my options. I left feeling confident and informed about my eye health. I truly appreciate the personalized attention and highly recommend this office to anyone looking for exceptional eye care !! Thank you Dr Na for being one of the best optometrist around !!!

This is not a review about the Dr. This is a review about their practice and the 2 staffs who work…read morethere. I will never return despite Dr seemed very knowledgeable and reliable. I went for contact lens prescription and I told my husband to go somewhere else in San Ramon. 1. They will charge you $25 putting on and off lens practice fee. NOT AN OPTION (Confirmed with staff). My husband didn't need to pay for this at a different place in San Ramon. 2. You wont be able to get your lens prescription for a week until you do the trail for a week. My husband got it the day of. 3.You should ask if you can get prescription for the brand you want ahead. I was given "My day" without letting me know. I was okay because I had no preference but it was concerning they didn't tell me. My husband's place asked him what brand he want. 4.If you want gas perm lens, look elsewhere.This place will cost me $300-$400 per staff if she did her job to really looking into it vs other 3 places will charge only around $120 (I called my previous optometry in Castro Valley) 5. Unprofessional staff. Two ladies except the front lady had attitude, didn't seem professional at all. Every thing was pretty sloppy job and attitude. Even with a smile on her face, she seemed not enjoying her job. Very sloppy. From how she taught during practice, didn't look like she was seriously looking up my patient cost for gas lens (because there is such a huge difference in cost compare to other 3 places), giving only 5 days trail when she have to give 7 days, I asked for the glass prescription and she didn't send me when she said she will, etc. Also when I asked again about the practice not being an option, one of the lady at the desk said something like "tell your husband, You don't want me to see??" laughing. Thought that was very insulting and disrespectful. Ive been using glass, soft contact and hard contact lens for over 30 years. Got prescription from other places almost every year. I moved to San Ramon. This is the worst place Ive been. Dr Na was great. Very unfortunate.