Dr Fletcher is an awesome doctor, but the front office staff is pathetic. The new front office lady with black hair is rude on every visit. Earlier it was Vicky who was rude and now this newly hired black haired lady. She makes the whole visit unpleasant. She is frustrated all the time, clearly she doesn't enjoy her work at SROG. Losing customers because of front office stuff like her read more

I feel well taken care of by Dr. Thames and his staff. They are friendly and prompt. Dr. Thames takes care of my whole person not just my eyes. read more

Professional, knowledgeable and friendly staff. My husband and I had been to a 3-4 different optometrists over the 30+ yrs we lived in San Ramon per a couple of ophthalmologists' referral. They never got the prescription and/or fitting right, and made us feel like it's not them that's the problem. We will never go to another optometrist unless we move more than 50 miles away, or this place closes. I've referred some non-local people who are willing to drive the distance. read more

Been coming here for over ten years, best staff and friendly people . I wouldn't go anywhere else.

I had the best experience at this Optometry group. Both Dr. Thames and Dr. Chan have been thorough, knowledgeable, attentive and my prescription is perfect. The cherry on top is the staff. My prescription sun glasses have constantly fallen off of my head. The front office manager noticed and offered to adjust the fitting, without cost. In just a few minutes she corrected an annoyance that I have dealt with for years and they have never fallen off of my head again. Such a kind gesture, that I am grateful for daily. If I could give them 10 stars, I would. read more

I Highly recommend visiting this optometry office. Not only are the doctors and receptionist very friendly and knowledgeable, but they were able to schedule appointments for all of my children around my very busy work schedule. They follow up with phone calls, emails and texts and have a very attractive selection of frames for men, women, and children. The turn around for picking up glasses was super fast despite covid as compared to other optometrist in the area who just can't keep up. I am so glad I found them! This group is truly AMAZING!!!! read more

Best comprehensive eye exam ever! I scheduled an appointment through the website and showed up the next morning with a note saying the office has been closed due to covid and Dr Thame's cell phone was provided. He was very apologetic saying that it was an error on the website and that the office has been closed for nearly 2 months. He offered advice over the phone and after describing my symptoms he offered to come in the next morning to do a comprehensive eye exam. My comprehensive eye exam was beyond what I've ever experienced with multiple Optometrists . In the past eye exams were pretty much the usual; few eye procedure, reading off letters, and getting prescription handed to you. I've never sat with a Dr for 20 mins after the exam to go through a 3D eye scan in great detail explaining how he diagnoses glaucoma, cataracts, and other major eye problems. Not even my lasik doctor that sold me a $5k procedure was as thorough as Dr Thames. Not to brag that I have 20/20 vision, but it shows that even patients with perfect vision/health will receive the best care from Dr Thames. This is definitely the office I will be at for my yearly exams. read more

I have been going to Dr. Thames for more than 10 years and he has always presented me with the best prescription glasses, working with me until they are perfect. I do have difficult to test eyes and he still makes it very clear that the correctness of the prescription is his main objective when prescribing new glasses. If he can get me the right one, he can make it possible for everyone. The Technician Vicky always bends my glasses back into its correct shape when I have to go in after I surely manhandled them on occasions. And she makes sure I receive all the credits my insurance will give me towards the new glasses. And the Office staff is friendly, courteous, and helpful whenever you come in. All and all, a very professional organization. Thank you, Dr. Thames. read more

Amazing in every way. My whole family has been going to see doctor Thames for at least 20 years. This app is amazing they're always friendly and happy to see you. Extremely helpful extremely professional. And the doctor is the most amazing optometrist I've ever seen. Very calm very knowledgeable and just the best. read more

This optometrist is a self-serving shyster! Went to see Dr. Fletcher Thames becuase it was close to my office and my previous optometrist had wanted an extra fee to prescribe contacts. When I arrived for my appointment and filled out the required paperwork I was very specific about not wanting tests done that were not covered by my insurance. The receptionist checked with my insurance and came up with a care plan that looked good to me and was only about $100 out of my pocket. I went throught the test with Dr. Thames and he asked that I re-schedule another appointment. When I arrived he had a new machine that had just arrived and wanted to use it tp perform some tests because he had some suspicions of cateracts and glaucoma. I again asked if this was covered under my insurance and was assured that it was. Turns out that I had no cateracts that needed attention nor did I have glaucoma but I did end up with a large bill that was not coverred by insurance. I called the office and they said too bad. Now they have sent it to a collection agency and I'm sure my credit score will be hit but there is no way this crook is getting any payment from me. read more

From the walk into the doorway I knew I was in for a pleasant experience. I was greeted by everyone within earshot and made to feel right at home. They knew my name and I was immediately taken to a exam room by the friendliest receptionist, offered a magazine which I didn't even have time to open because here came Dr. Thames! This was my final visit of three because I have a fairly bad astigmatism in one eye and he wasn't to pleased as to how they were seated on my eye. This last time they were great. I'll miss my weekly visits, but I look forward to my next time I have a visit to Dr. Fletcher's office!!! A+++ Eye Doctor read more

Dr. Thames and staff are the best. They treat you like family and not just another patient. I always joke with them about what new "toy" they got this year but what that really means is Dr. Thames invests in the latest technology to care for his patients. The entire staff is great and Janet always picks out the best frames! All I can say is, Go Bears! read more

Dr. Thames provides a thorough examination and explanation of my eyes which I greatly appreciate. The staff is helpful and friendly and I didn't have to wait at all. Parking is easy, location is great. What more could you want? I highly recommend this Optometrist! read more

It's been a long time since I've been to the eye doctor! One of my favorite features was being ale to schedule my appointment online! So convenient and easy to do Plus, the office had all my information up front including my insurance coverage. I had LASIK around 10 years ago which was great while it lasted. Age has set in and well, my distance vision just isn't as sharp as it used to be. The staff at this office is so friendly and helpful. I opted for the eye scan instead of the dilation drops. Wow, technology has come a long way in ten years! There is an extra charge but it is well worth not having the drops! Plus, you have a permanent record of your eyes that they keep for future reference. Dr. Thames was very personable and explained everything we saw in the scan. He then did the eye test and found the perfect correction. Then I tried on a bunch of frames hand picked by one of the friendly staff members. I can't remember her name but she gave me honest feedback and really made me feel comfortable with my selection. I'm bummed to need glasses but This office made my visit very enjoyable. Highly recommend if you are in the market for a great eye doctor and friendly staff. read more

The doctor was nice, but his prescription was not very accurate. I got my glasses but it didn't fit well, so I had to check with another doctor to find out. Front desk crew was rude and messed up my paperwork, but one of them seems normal and have customer care in mind. The optician Vicky was callous and her attitude made me nervous. She seemed so entitled that I felt myself super unconfrmtable and had tendency to flee any time. In addition, she only offered high-end lenses, coating, etc and not transparent on other options. I don't recommend this place to anyone if you want to have a decent service. read more

I had not been for an eye exam for a long time. When I arrived everyone was very friendly, efficient and knowledgeable. They have state of the art equipment, I was tested and scanned it was really cool. Dr. Lin tested my vision and showed me how poor my vision really was, part of getting old I guess. Just got my progressive lenses and frames, love them! I now can see clearly for reading and distance. Special thanks to Janet, who especially nice and super friendly. read more

The office has a routine set up to clean the equipments etc. Everything seems organized for the post CoVid-19 era. We've been going to the office for years. Highly recommended! read more

Great experience. This was my first time and my colleague had recommended them. When I reached the office I was seen promptly. The staff was very helpful. read more

If it weren't for the front office staff, this practice would be great! It's unfortunate that in order to be seen by great doctors you must first go through rude women who appear to hate their jobs and the patients who bother their time. I would recommend San Ramon Family Optometry! read more

Dr Fletcher and his team has been taking care of my family for many years. He has helped us with eye issues after injuries and annual check-ups. Janet and the rest of the office staff are knowledgeable, friendly and helpful. They have a nice variety of glasses to choose from. The office is easily accessible off of 680. read more

Well, I went in to see Dr. Thames again for my annual visit and experienced the same excellent care, professionalism and thorough information from Dr. Thames and his staff. My wife was there last month for her annual visit and purchased a new pair of glasses which she really likes. She experienced the same level of excellent service as I did. Good Staff & Good Doctor. We would highly recommend this Doctor and his office stall. read more

Easy to set up an appointment. Staff and the doctor is very friendly and knowledgeable. My husband and I have been going to this practice for a few years now. Would recommend. read more

The staff is so welcoming that I actually look forward to eye appointments. This year my insurance covered most of the costs. Previous years I didn't have VSP and I gladly paid out of pocket to continue with Dr. Thames. Dr. Thames shows a genuine interest in understanding me as a person and how I use glasses in my daily activities. I like the retinal scan. It shows a digital history over time, plus no dilation so I'm quickly on my way. Never once have I been pressured to buy frames or lenses, but they have a very nice selection available, and very professional advice for those of us who don't think much about choosing glasses. read more

My son and I have been going to Dr Thames for years and have always been more than happy with his expertise and the staff's service.

Dr. Thames and the staff are wonderful. I have a chronic eye condition and Dr. Thames is very knowledgeable about it and how to treat it. I would recommend Dr. Thames to anyone looking for a good OD. read more

My whole family goes to Dr. Thames and we are all very happy with the service. Dr. Thames is very knowledgeable and also has the latest technology so getting your eyes dialated doesn't involve that horrible shot of air in your eyes anymore. Now they do a painless retinal scan. I will never go back to doing it teh old way! They have a very large selection of frames with knowledgeable staff, so you are bound to find just the right frames for you. I bought some gucci frames that are soo adorable. Dr. Thames also consulted on my brother's LASIK surgery and everything was perfect. read more

Love this place always friendly staff who care about their patients who are under the knowledgeable Dr Thames . They always send me off looking great with stylish new glasses thanks to janet My dad and i leave looking like some brande new men ! read more

this office has the OPTOS dilation free retinal exam AND Corneal Topography (maps the optic nerve). ONLY location in a 75+ mile radius to have both technologies. Dr. Mason is also thorough, knowledgeable, and pleasant. read more

Love Dr. Thames! He is such a kind, considerate doctor and I have been seeing him for years and would not want to go anywhere else! I highly recommend this office. The staff is friendly and they have a great selection of glasses! read more

From the waiting area to seeing the doctor to selecting frames, Dr. Thames office was friendly, professional, and efficient. What I appreciated most was that Dr. Thames never pressured me into getting glasses or contact lenses. He simply showed me how my vision could be better, gave some recommendations, and let me make my own choices. read more

Technology is so up to speed! Dr. Thames is wonderful and I love the staff. I'm always greeted by name, and that's impressive because I don't always remember names! I would highly recommend this practice. read more

Really impressed with their office staff and professionalism. Looking forward to staying with this group for a long time.

I have been a patient for 15 years and have no intention of seeing another doctor. Dr. Thames and his staff are professional, friendly and competent. I will continue to send friends and family as he is the best in class! Margaret L read more

Dr. Thames is simply the best! In my 30 years of wearing glasses and contacts, I have never been more comfortable with an OD or Optical Staff, as Dr. Fletcher and his team. They are all amazing and I receive the best care with great customer / patient services. read more

Moved from San Mateo to Danville and Dr. Fletcher was a referral. As we know sometimes referrals work, and well, sometimes they don't. In this case, it worked very well! Dr. Fletcher was very thorough in both the exam process, answering all of my questions and ensuring that one of his folks worked patiently with me in ordering my prescription glasses. Always a positive when you make seamless changes, especially when it comes to your health. Thanks, Dr. Fletcher! Randy read more

Found Dr. Fletcher on none other than Yelp and was very pleased! Very nice doctor and staff. Very knowledgeable and listened to my concerns. I would definitely go back and refer friends to this practice. read more

The whole staff is the greatest. Thanks for the comfortable and fun atmosphere. Highly recommend Dr. Thames!

I have gone to Dr. Thames for a number of years. He is always very cordial and his staff has made me feel at home. I have another insurance plan that I could have been using all of these years for no cost. I have felt like the staff was always making the extra effort for me-- read more

I've been a patient for 15 years, and their customer service has always been very high. Everyone in the office makes it a point to welcome you and get you through the appointment efficiently, without feeling rushed. read more

My family has been going to this office for at least 15 years. The entire staff is top notch -- friendly, professional and extremely conscientious. All services reflect the latest technolgoy and advancements in the field. Dr. Thames is very thorough, patient, and ensures that you leave with a good understanding of your current optimetric health and any associated issues. I absolutely love the fact that I can get the retinal scan and don't have to have my eyes dilated anymore! The staff is great with helping to select frames, and they have an excellent selection. They will also order any styles in that you want if they are not stocked. The entire experience with this office -- from making an appointment and checking insurance to leaving with glasses in hand -- is stress-free, organized, and enjoyable. read more