We had a really excellent experience with Volkswagen Duluth. Literally traumatized by the last…read morelocal dealership experience we had, I was not looking forward to the purchase of a new car. But Gabriel and Keenan made it literally so easy! We went from test drive to leaving with the vehicle in two hours. The vehicle is exactly what we wanted and we've have had it for a week now and love it! And yesterday we received coffee mugs and fresh cookies in the mail. Lovely touch and we appreciate it! Volkswagen Duluth focuses on customer service, and doesn't act like they are doing you a favor by helping you buy a car. We as consumers have the choice to take our business anywhere we want, and my husband and I definitely recommend Gabriel and Keenan at Volkswagen Duluth.

My experience with Keenan McGovern was disappointing. During the sales process, he was friendly and…read morehelpful, but after we signed the paperwork for our certified pre-owned vehicle, his communication and approach changed noticeably. We traded in our previous vehicle, but the title was still at our families home in Michigan. Keenan told me that this wasn't a problem and that once I returned to Michigan, I could simply mail the title to the dealership. Based on that conversation, I believed everything was taken care of. I was surprised when he later called and told me that I now needed to sign a power of attorney because the dealership had already sold my trade-in before receiving the title. This was never mentioned during the purchase process. If selling the vehicle before receiving the title would require additional paperwork or legal authorization, that should have been explained from the beginning. Buying a vehicle is a significant purchase, and customers deserve clear and transparent communication throughout the entire process. My frustration isn't with having to sign the paperwork--it's that the need for it only came up after the dealership had already sold my vehicle. More transparency upfront would have gone a long way toward building trust and avoiding unnecessary frustration.

Trustworthy mechanics are hard to find. These guys are the real deal. Don't listen to the trolls…read moreand their 1 griping. I've watched them go above and beyond time and time again. Even seen them decline to do work when it wasn't needed. They remember me by name when I come in.

I've had these folks working on my vehicles for more than 20 years. Very good communication,…read morepricing is fair. Service is on schedule.

This place and the people who work here are THE BEST! We drove approximately 3.5 hours from…read moreAlexandria to check out their Crosstreks we saw on their website. I was a little nervous at first about buying a car so far away, but it turned out we actually made a good decision... for once. LOL. Seriously, these guys are top-notch. We would 1000% make the drive again to buy a car from them. Great car, great service, great price. Highly recommend! Thank you so very much, New Duluth! I absolutely love my little Crosstrek--I named her Pearl.

New Duluth Auto has earned my family's trust over and over again. You can call them a year or years…read moreafter buying a car from them, and the same people who sold you the car will answer your call and help you with your problem. Great value from honest local people.

Paid $2400 for head hasket replacements on a Subaru and they failed within 18k miles. They should…read morehave lasted minimum 100k. My dad also had valve cover gaskets done on a Tundra that failed within 10k miles. Won't be back.

I hit a deer and was given vague answers by the first mechanic (not at CARS) about whether or not…read moreit was fixable. When I took it to CARS for a 2nd opinion, they let me know it wouldn't be worth fixing without charging me a cent, which I greatly appreciated. They paid me for the scrap metal pickup in cash so I wouldn't have to come back. I felt they were honest with me and didn't try to make a buck off of my misfortune. I would take my car here again.

Brought car in as I suspected an issue with the timing belt. Came back to a $500 bill listing that…read morethey pulled the timing cover off and checked the timing belt, replaced several electrical parts. Lifted the hood to look and found that the timing cover had never been removed nor were the parts that were listed as being replaced new, still the original dirty parts. Beware! Go somewhere else!

DJ automotive is the only place I will bring my vehicles. They have always been honest with me and…read morefair with their prices. Dave is an excellent mechanic and as always kind. Lori at the front desk is as sweet as can be. Highly recommend

Great response as they called back several times after leaving message. Great resource for repairs.read more

Replying back to jay to owner , jay my door was not rusty and nobody told me it may break you guys…read moreused that so you didn't have to take responsibility. My door handle is hard plastic not metal that pin in there is still sturdy as can be I have opened that door several times no issues . Won't ever be back especially when you won't take responsibility over a $25 part and I'm going to assume the guy working on it pulled himself up with the handle and broke it because once again I've pulled pretty hard on everyone of those handles and not to mention each one of those door handles were replaced last year .!

$98. For 15 minute oil change on my small Subaru, no way, time to find a a new place to go.read more

I really planned on keeping doing business with them after they took over from Pete but after they…read moredid a bad break job on my truck that cost me $900 I will no longer be there customer.

If I could award six stars, I would. I just climbed out of a wilderness adventure in the boundary,…read morewaters canoe area, tired as a dog and needing to drive back to Kalamazoo Michigan. My car started running funny and I was concerned about even trying to drive home. I saw the good reviews, and called ahead and begged them to just take a quick look at my car and they were kind enough to do it. Mike was super friendly and kind and he took a look at my engine check the transmission fluid ran a scan on the engine and found two ignition coils misfiring. He opened up the cap and there were two dead mice in there. He found the problem in less than 10 minutes. Results may vary! Lol! But seriously, extremely professional, courteous, and just a hell of a nice guy and I highly recommend them!

I've had nothing but fantastic experiences! They've done work on my Honda Pilot, and are so fairly…read morepriced, efficient and recommend only what's needed. Really grateful for the service and having a repair shop I trust.