New Duluth Auto has earned my family's trust over and over again. You can call them a year or years…read moreafter buying a car from them, and the same people who sold you the car will answer your call and help you with your problem. Great value from honest local people.

We have had excellent interactions with the staff at New Duluth Auto. They took the time to answer…read moreall of our questions and concern, patiently. There was no pressure to buy. we appreciated their honesty and will definitely buy our next used vehicle from them. Wendy Morreim, Brainerd, MN

Brought my vehicle in to have the moon roof checked prior to the warranty expiring due to it…read moreleaking horribly. The mechanic, if you can call them that, said there was nothing wrong. A couple of months later I brought it back in and was told they would see what they could do, still haven't heard anything. Horrible communication. Now I'm concerned that the headliner will mold and the roof will rust. DO NOT RECOMMEND!!!!!!!!!!

I bought a brand new Cadillac CT4 from here and it's already in service and I sat at this…read moredealership for 4hrs for them to tell me that they need to keep my car. 4hrs to find the problem... Then on top of this I get a text message saying my car is ready for pickup when it's not. Then the guy in service department told me he has no rental cars but my sales guy was able to get me one right off the dealership lot.. So much miscommunication here.... Also I bought a truck from here and they can't even gas it up or detail it when it's a brand new truck.. Can't even follow simple directions.... I'm never buying from here ever again. Lesson learned..

The sales staff are beyond helpful, Tom, Matt , and Jeremiah were all incredible and super fun to…read morebe around. Absolutely a pleasure to do business with them. If you are in the market for a vehicle, do yourself a favor and go to Sonju !!! The sales manager Tom was especially knowledgeable and was caring and gracious

Lied to me about the "Certified" used truck I purchased. During negotiations the salesman and the…read moresales manager told me there wasn't much room for negotiation because the Certified program ensures the vehicle is thoroughly inspected to find any issues. I took the truck in to a different Chevy dealership for an oil change and tire rotation and I was told the truck needed a front end alignment and they refused to rotate the tires because the wear on the front tires was too extreme. I reached out to Sonju and was told the sales manager would call me. So far, nothing. Beware and move on. I would not recommend this dealership to anyone.​

My husband, children and I went to Northstar Ford on Friday, May 23rd to purchase a used truck. We…read morehad a couple in mind and a price point. We did not have to wait long because we had made an appointment with Jeff Van Meter. He greeted us and brought us in his office to do paperwork and pre-approval. I had told him right away that we wanted to do a joint vehicle loan and we are married. He said since we are married and live in Wisconsin that is the best way to go. He tried to upsell us on other trucks which is totally fine because that is their job. We took the one we ended up buying for a test drive. I told him it had a chip in the windshield which he said they would set up to replace which they did set that up a week later. We told them we wanted it. Jeff and his team started the paperwork. I know it takes some time but when the guy that did the paper work came out to finalize the paperwork it was only in my husbands name (which also meant a slightly worst interest rate because I have a better credit score even though his isnt bad). When I mentioned it to the manager he just said Jeff didnt say that. My husband was pretty frustrated with being there so long with the kids he said whatever. Now I get a letter from the bank that did the loan saying "since you are married you take responsibility if he defaults on his loan but since you weren't on the loan it wont help your credit score". They do not listen to people even though Jeff had insisted that it was a joint loan in the beginning. When my husband leaves and meets back up with my children and I, he lets me know the backup camera isn't working. After trying to get a hold of Jeff for multiple days he says that he would "check with the used vehicle repair man" to see if they would cover it. I told him I understand it is a used vehicle but it worked when we test drove it AND it was advertised on the website as having a working back up camera. After a week of him not getting back to me, I am sure we are just written off and have to "deal with it". Also, the remote start advertised doesnt work on any key fob either You are just a number at Northstar Ford and not a person. Once you leave they don't give one crap. We will not be purchasing any more vehicles here. I should have listened to a friend that went to purchase a brand new vehicle last year and was treated rudely. Lesson learned, I guess. I also left a Google Maps review and someone said that the manager would reach out to try to resolve this ASAP and that was 3 days ago.

A guy named Spencer works here who literally lies through his teeth to make money sold me a truck…read morethat needed over $10,000 in repairs without a mention of any of it I mean, how is this even legal? Well, it is. only in America. stay away from this establishment.

Made an appointment over two weeks in advance and put in the notes I was having new wheels and…read moretires installed along with an oil change. I showed up on time at 11am, handed the service counter my keys, and went to the waiting area. Over three hours pass without any communication, and then the customer rep comes out and tells me they can't get my wheels to fit, and that I need new center rings and lugs, but that they didn't have any in stock, and that they couldn't source them. What kind of service technician (of 30 years apparently) starts a job without checking fitment first? This is a Subaru Outback mind you, at a Subaru dealership, and they can't get the parts? He apologized and said they were putting my old tires back on and they'd be done shortly. That shortly lasted another hour before he came to tell me one of my tires was being "finicky", he apologized again and said they were almost done. 20 minutes later he finally comes to get me, and in the end I paid over $400 for tires I can't use. But they did give me a free car wash at Kwiktrip! Ooooo They charged me for an incomplete job, wasted my time and money, and now I have to get the work done somewhere else. Never again will I visit this dealership. Horrible service and terrible work ethic.

They replaced my alternator and six months later it died. I took it to Tires Plus to replace it…read morebecause Subaru would take 2 weeks to even get it in the shop. Apparently there was a warranty on the original part, but Subaru wouldn't process it because they said it was an O'Reilly's part and Subaru wasn't the one who deemed it a failure. Don't waste your money here.

Shoddy repairs done that broke within a year of buying my car and they won't fix it. never buy a…read moreused car from this place.

Best car repair experience I have ever had, by far! (60 yrs old) The service team is phenomenal,…read morefriendly, fast, helpful, a real pleasure to deal with. Ed was our technician and he is very knowledgeable, super nice, and completed our repairs with pit-stop speed. He even gave our old lab a couple dog treats, to be sure that we were all totally satisfied. Our alternator went out (2014 Grand Cherokee) on the way home from the lake, and we had a long drive ahead, so we were shocked and very happy that the management team and Ed took such great care of us, and got us on the road again in less than an hour. Highly impressive, an amazing and rare level of service to experience these days. They even helped keep the cost as low as possible. Well done! Thank you all!

These guys sold us a used van with a failing transmission. They pretended as if they wanted to help…read moremake things right, but in the end were no where to be found. They constantly denied any issue being found. Even after admitted faults of wrongly filling the transmission fluid to the proper amount which I believe caused the problem to begin. Their best answer and advice to us was to trade it in to another dealer so they could wash their hands of it and not have to deal with us anymore. Standard car dealership behavior right. Do yourself a favor and take your business else where. Only rated 1 start because 0 was not an option.

Jake Boese was awesome with my Ridgeline. Go see him! We love our Ridgeline and the service team is…read moretop notch