Our LG fridge was not maintaining the appropriate temperature. I contacted them on Monday morning…read moreand they had a knowledgeable repair man check it out immediately. The fridge needed a part. Part was ordered, installed and the fridge is working great. The repairman was excellent! We have used Wooster Appliance Center for many years and they have always made sure that we were content with their products and services. thing

I noticed that my clothes were not drying as fast as I thought. The lint screen was not fitting in…read moreits track. Well, the repair man worked miracles. My clothes now dry faster and the lint screen go into the dryer the way it should. The fill hoses screen needed to be cleaned or replaced and now water is coming into the washer as it should. Many things to the repairman who knows how to fix things!

Lehman's is an incredibly unique and wholesome experience. The product selection is unlike any…read moreother stores. The unique items they have to offer make Lehman's a retailer I love to use for gifting. Customer service has always been excellent, online and in the store. I can't wait to go back! Unique quality goods!!

This is an amazing store with so many great products. There are many different areas to explore,…read morethat you could get lost in. It is very clean and easy to walk through. Allow yourself several hours to see everything. Have a large baking, kitchen area which I am interested in. The employees were all very helpful. The prices were comparable to a nice hardware store. I would definitely recommend!!

Warranty and repair policy is horrible! Everything is wonderful as long as you don't need anything…read morerepaired! Don't expect anything special from this company, times have changed and a good reputable company doesn't exist!

Great in store customer service. I didn't feel hounded or pressured. The sales rep was…read moreknowledgable and helpful. When the appliances arrived, the delivery guys were also very friendly and efficient. They explained my appliances well to me, cleaned up after themselves, and just did an all around great job removing the old appliances and installing the new. I highly recommend Home Appliance Company.

We had an issue with our main refrigerator and went to Lowe's here in our small town. Their…read moresolution was to sell us an new refrigerator. I wasn't convinced and called the folks at Herald's. Instead of trying to sell us anything, they put a repairman, Curtis, on the phone. After what I told him about the refrigerator, he diagnosed it and told me he'd order the part and have it installed in a couple of days. Their service, kindness, and professionalism was impeccable. The refrigerator is humming along for about 7% of what I would have paid for a new refrigerator. If you live in the Mount Vernon, Ohio and surrounding area, and you need a repairman, or a second opinion, come to Herald's. They'll treat you right.

We just experienced the finest customer service that we have ever had. We bought a refurbished…read moredryer at Herald's and probably would not get delivery until the next week. There as a nice young man behind the counter and he said he would bring it up later that day, which he did. It was T. J. Franz and he told us that he and his wife would officially be the new owners of Herald's on April 1st. His business philosophy will be customer service when it is possible. If you are interested in buying what they sell, please give this young couple a chance to sell and service it for you. The good staff will mainly stay the same and will share his goals. We wish T. J. and his wife much success with their new business venture. He really came through for u Susan Huggins/Fredericktown

Jay and team went out of their way to make sure I got what I needed. I had it delivered and they…read morewere great also. Now I'm sending my daughter there for a dryer. Thanks Jay

Absolutely, the best place to buy an appliance Haven't told…read moremany friends about it they agree with me great owners

We had slow failures of our old kitchen appliances. Went to Alliance store found exactly what we…read morewanted pretty fast. We picked up a stove and dish washer. Brought home. Was in the process of hooking up the water line on the dishwasher and noticed the fridge wasn't running. Just a buzz and a click every few min. Opened the freezer and the stuff in the door was cold but not frozen. Back to grove ! Found a great French door unit and had them deliver it. In a couple days the delivery guys were here. They were great ! Took the old doors off the dead one and had it loaded in no time. Brought the new one in and set it up and showed me all the features! We had ice in couple hours. It's been several weeks and every thing is working amazing! Zane Kreidler was very helpful. But the entire staff including the delivery guys are great! Selection is great and prices are amazing!

The actual repairman that came out was great. Knew what he was doing and was polite. The issue I…read morehad was the way the warranty claim was handled. Any questions or concerns I had went through a 3rd party vender, not Grove appliance. I didn't find this out until I questioned the "service" department at Grove appliance. The parts were ordered by the technician but I didn't know what they were, I wasn't told. The parts I found out later were being delivered to my house. So I didn't know what to expect or inspect to see if they were ok. I would've thought the service department at Grove Appliance would've handled it all. Then there were all the texts from 3rd party vender,then Grove Appliance, then a survey, then another survey. Things did not have to be that complicated. Really THEY DON'T. So to sum it up. The service guy was GREAT. The process is crazy.

You guys over at the PRO desk need to tighten up. I placed an online order so that means I have…read moreto park and walk in only to get my receipt, walk out and get back in my truck. Drive over to the pro side and tell the second HD employee that I'm here to get my order. Not only does she continue to do whatever she's doing on her computer for several minutes before getting up to help me she makes me walk to the back and push the cart out. Why must I do her job for her? The laziness and lack of respect for my time chaps my ass. DO BETTER

I waited a week for my dryer delivery. The delivers people said they could not place the dryer on…read morethe existing pedestal as the Salesman said they could. I even changed brands to accommodate the old stand. The delivery people could not put the dryer on the pedestal. They said for a tip they would move the old dryer to the garage and leave the new one in the garage. Everyone seemed so unprofessional and did not know what they were doing, from sales to delivery!

Purchased Glider rocker and love seat. Very happy with both . Excellant service with fair pricing…read more 'Quality is top notch' and quality doesn't real cost more because it normally will last twice as long as the inferior cheap brands . I highley recommend for both excellant service before and after our purchase with great products MADE IN THE U.S.A. .

This is the place to buy furniture in the Orville area!! Service was top notch--Dawn was so…read morehelpful in picking out fabrics and recommending options. Delivery was seamless, and the value was great compared to larger corporate stores. We just love our furniture from Brown's. Family-owned operation--we love doing business with non-corporate owned businesses who still really care about customer service! Thank you, Brown family!