Daniil got back to us within hours and offered to come same day, describing what he expected to…read morefind based on my detailed information, and what he would do. We couldn't do same day, so we met the following morning. Just as hoped, the guy kept it straightforward, honest, helpful and as described. A little context: Originally Sears was out (yes, they still exist). Having repaired a few refrigerators, garage doors and operator control boards myself over the years, I knew things weren't right with these Sears guys (yes, plural -- well, one in training, poor sod). They weren't dishonest, really, just excessive. Especially with cost (...pretty obviously constrained by dinosaur policy -- what felt geared towards getting a fleeced customer to buy a new appliance from Sears). The Sears guys estimated a four-figure two-man project, including for two off-the-shelf generic machine screws, $37 each, parts only. (Still had to pay them for coming out.) Bless their little hearts. I can see how people get bamboozed by this blue-shirted Sears "professionalism". Hearing good things, I contacted Daniil. And in a little more than a day, paid an eighth of the price for way more, better, no-nonsense, good natured, in-and-out service. With warranty. (Sears' job was to be "As-is" for an older-ish appliance in excellent condition.) We're grateful, Daniil -

He showed up when he said he would and took care of repairs to our refrigerator quickly and neatly.read more

When one of my appliances need help, I call Mark!!! He's wonderful. He has fixed my stove and my…read moredryer.

Mark replaced the suspension rods in my Samsung washer and now it works perfectly! He was…read moreprofessional, friendly, and didn't leave any mess behind. His price was very reasonable, too. I highly recommend him!

Sheely's IN AURORA is fantastic. We have been looking for a couch that is in stock for a long…read moretime. The service we received was fantastic and the showroom is beautiful. We left there this afternoon excited for the purchase we made. I would never hesitate to go back to THIS Sheely's location again. Jeannie was our Customer Service Rep. and I will forward her name onto anyone looking for Furniture. She made the experience so much easier. Very knowledgeable and professional. Thank you for everything! We will be back.

I can't say enough about the price and selection of quality furniture at Sheely's. There is a wide…read morevariety of well made pieces and my salesman Brian was the best. He let us roam and was not following us around like in some stores. Somehow he was always there though to give us stock information and suggest similar pieces. He was very pleasant and knowledgable and followed up on my delivery. I furnished an entire condo from Brian and I would do it again in a heartbeat! He's great and no Im not related to him!!

I took my Eureka unit in for repair. They told me parts were hard to get and it was not worth…read morerepairing. HOWEVER, they gave me fantastic advice. Told me not to use a vacuum with a brush on hard floors and that stick vacuums (Shark, etc.) would not last long picking up things like bird seed. Recommended a canister unit. I bought one from them at a very reasonable price and it works like a charm. (He wasn't even trying to sell me the unit.) The cost of the new unit was very decent, but the advice was priceless. I would take any unit to them....but they are moving from Twinsburg sometime soon, to a new location, yet to be determined. This is a very decent mom & pop business.

I took my vacuum cleaner in for service on/11. Went today to pick it up, but didn't realize until I…read moregot home that it wasn't my vacuum. He "the guy with the beard", gave me a black/silver one back when mine was highlighted with blue. I drove all the way back to return it, and he insisted that it was the right one and that "I had to be confused" (said in a very condescending tone). He did not back down in saying that I didn't know what I was talking about, I must have forgotten what color it was, and again, that I was confused. So I left and now have someone else's vacuum! Would not go back to this place - ever!

Everything is right with J & B. I called Thanksgiving weekend about service on my washer and left a…read moremessage. I received a call back Monday at 8 a.m. Rick came out Wednesday on time at 8 a.m. I had received a text the night before confirming the appointment, and a text that morning that the tech was on his way. I like that! Rick diagnosed the problem, he ordered the parts, and I paid the service fee by check. Following the same procedure, he and Mike arrived at 8 a.m. the next Monday and installed the parts. Then they checked the circuit board. Nothing. Rick gave me a price for the board, including the parts he had just installed. I decided for that cost I could buy a new washer. The techs were very kind, agreeing, and charged me only for the service, which I'd already paid. They did remove the new parts to return. Note to self: If the washer is so off balanced that it "walks" several inches, get it checked out now. That rattling/walking can loosen other parts.

Called one time. Explained my dishwasher dilema. Set the appointment…read more Tech called before he came. showed up on time. Actually about ten minutes early. Assessed the problem, fixed it and was ready to leave within a half hour. Man was polite, knowledgeable, kind and even laughed at my jokes. What a great company. If you have a need for appliance repair, do not hesitate to call them. Great company Thanks Dale

Kristian is a highly skilled and polite technician. He and his wife are a good business team. He…read moreshowed up on time, completed drain pump replacement on our LG Washer and now I'm going to have him come back to repair the refrigerator.

Great service and helped diagnose the issue quickly. I would definitely recommend them to others…read morewho are in need.

They sold me an open box printer but no box or cartridges. No way to call a manager. No himansread more

I came in with the intention of purchasing a 55" tv or larger. I roamed the tv aisles/section for…read moreprobably 8 minutes or so, casually walking by a store rep and what appeared to be someone of higher importance troubleshooting something, MULTIPLE times, without being acknowledged. Already perturbed, I stood for another couple of minutes appearing to need help within eyeshot of both of the men. They started to walk away when the "senior" gentleman finally acknowledged me. He sent a rep over to me. I explained I wanted 55 or 65 inch tv preferably Samsung or LG, QLED tech, and open box if possible. He took me over and without asking any more questions showed me an OLED. Far outside what I anticipated paying, when there are clearly other 55" QLED options. When I asked him about the Samsung 55" QLED in the back of the stack of open box TVs, I was told that it wasn't a good tv. I'm no expert but I certainly would want to know if my people were going straight to "not a good tv" rather than "what do you like about that one?" The man also could not get to his water bottle quick enough. Sipped on it during the experience. I asked a few more questions to give him another shot but he also disparaged other TVs. I couldn't leave fast enough. I did not get any of their names but this was around noon today. I LOVE shopping for toys like that, but this experience was not how you please your customers and get them to come back.

It's an okay place to do ur big laundry went here because our washer broke and had to wash work…read moreclothing some washers where leaking water and the two end dryers don't get hot enough to dry anything and two of the three coin machines where out of quarters the vending machine was not cold for the pop by that was whatever I will say ether clothing I washed there had made my itchy and that's with my own soap and things so that makes me think there not being cleaned like they should be but if u absolutely have to wash anything it's a fair spot.

Came down here from Cleveland to do laundry as our dryer was broken, and Hubby has family in this…read morearea. Pros - this place is open 24/7 (including Black Friday 2023 when I visited), most machines cost only $3 to run, and there are three change machines that take up to $10 bills. Cons - there are quite a few "out of order" signs here today, including on one of the three change machines and on the lone bathroom.