Went I. For my periodic eye checkup. I am really happy with Dr Chen and his staff. They are very…read moreprofessional, cordial, friendly and helpful. They take the time to explain everything they are doing and tell you what to expect was while completing all of the eye test A few years back, I had cataract surgery performed by Dr Chen and was happy with the outcome. Strange cause every time I go into their office, the waiting area is changed, furniture over etc They also provide complimentary coffee, tea etc Would definitely recommend Dr Chen and his staff !

not customer friendly especially the lady taking calls she is unprofessional. So I don't recommend…read moreit

Such friendly service. And Saturday appointments make it a must for my life. Excellent eye exam…read more And they offer an alternative to eye drops for pupil dilation. Parking is plentiful at the mall. This is an independent eye doctor located inside a pearl vision. Once you have your prescription you can take it anywhere you want. Take care of yourself. !

Popped in immediately after visiting the eye doctor located in the back. I took a Quick Look and…read morerealized the choices here were all designer lens super expensive and overpriced. My opinion. The staff were somewhat friendly and did greet me. But there was no urgency in assisting me. Not that I was in a hurry but I did have enough time to peruse the frames. Yikes! All very pricey. I took the opportunity of not being helped to leave. Save my $. More affordable options elsewhere. Saving money! Self care. SYOY!

An absolute terrible experience. We rushed through traffic…read morefrom DT Seattle and arrived two minutes late, and were told we had to reschedule. Two minutes. I even called in ahead of time to let them know, and they said no problem, mentioning nothing about a cut-off or policy. One of the worst experiences I've ever had with a business.

We love Dr. Carlson. His exams are very thorough, and he does a great job of relaying results in a…read moreclear way. His recommendations are good and he always leaves time for us to ask questions. My daughter feels really good about going there.

It takes a lot for me to get online and post a review these days, but I had such a wonderful…read moreexperience with Dr. Jennifer Andrews today that I felt compelled to share. I have a lot of anxiety at eye doctor's offices due to an eye condition I've had since I was a young child. Dr. Andrews made me feel comfortable, brought levity to the situation, and reassured me that the anxiety I feel is to be expected. Beyond that, this is the first time an optometrist has ever given me ideas for how to protect the vision in my "good" eye. It blew my mind that no one ever thought to talk to me about that considering I only have one eye with good vision. It's refreshing to meet with a doctor who actually listens to you and acknowledges your lived experiences instead of doing the bare minimum and rushing off to the next patient. Looking forward to future appointments with Dr. Andrews!

Came here with an appointment yesterday (Tuesday) for 2:15pm. I got greeted and checked in right…read moreaway. Everyone here is super friendly and knowledgeable. The place itself had lots of glasses selections and was very clean. Service was exceptional. Dr. Sahota was very friendly and answered all the questions I had. I hadn't had an eye exam in four years and she as well as the rest of the team made me feel at ease. Wait times were a bit longer than expected but it was busy and I still got in and out within just over an hour.

This is the worst Visionworks in the entire world. I have been to several from Seattle all the way…read moredown to Portland never in my life have I experienced such horrible customer service/treatment within an eye doctor seriously do yourself a favor. Do not even think about making appointment at this shit hole, it should get closed down.

We waited a good 30-40 minutes for our appt. Our appt was only about 20 minutes. The exam was…read morethorough by Dr Chou. $39/co pay for the optic nerve check that i had to pay. Parking is fine but it is on a slopey area coming out from the lot.

I have gone to Factoria Eye Clinic for years. At first it was because it was convenient to my home…read morebut after our family moved, I have come back again and again. Much less convenient but the quality of their glasses (especially for progressives) and responsiveness, absolutely makes it worthwhile.

We really appreciate the care that both Dr. Quinn and Dr. Evans has offered our daughter. So…read morethoughtful and consistent. It's outstanding to have practice that has been deliberate about maintaining availability for existing patients rather than expanding beyond their capabilities.

Since we live on Mercer Island, thought it'd be convenient to try this place. Although the doctor…read morewe saw seemed fine (he has since left the practice), we will be seeking a different practice due to lack of customer service and the apparent practice policy of nickle-and-diming. We need a school form signed to administer PRN asthma medication for my son. The form is filled out and all we need is a signature from them. They insisted on charging a $25 fee to get a signature because the doctor needs to take time out of their day for a signature. Absolutely ridiculous policy. I do not recommend this place.