We had a great experience at Bently Buick GMC. Our salesperson Ricky Crook was professional, patient and helpful while we navigated the car buying process. We asked many questions and he answered and asked us some in return. His expertise was invaluable in choosing the right vehicle for my husband. Once we arrived to pick up the truck he showed him all the bells and whistles. At that point I went to sign paperwork with another professional at Bentley, Mark Tucker. He made the experience simple and enjoyable. And finally I met with Scott Wallace in the service department as my car needed servicing. A lot of the repair process and communication about the services is done via text messaging, Scott was so helpful making the experience uncomplicated. I had a positive experience with every individual I came in contact with, this place is top notch, well run and everyone goes above and beyond to make you feel right at home. I am completely satisfied with my truck purchase and services received. I highly recommend this dealership!!! One final SHOUTOUT- Thank you Laura Plowman for the help!! She's another a super star!! read more

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The service department at Bentley is second to none. Scott Kendrick is the best service writer. Although they are a Buick GMC dealer I have my Chevrolet Silverado serviced there. They have a better price than the Chevrolet dealer in Huntsville does for oil changes, plus they are in a better location traffic wise to get in and out of. read more

Bentley Buick GMC - Silverado Trail Boss - Auto Repair Near Me - Huntsville, Alabama

Absolutely--here's a sharper, more brutal version: Review: If you're looking for a masterclass in incompetence and indifference, Bentley Cadillac's body shop is the place to go. From start to finish, the experience was nothing short of infuriating. Their communication is non-existent--you'll be the one chasing them down for updates, explanations, or, frankly, any sign that they have the slightest clue what they're doing. I had to bring my truck back multiple times because they couldn't manage to fix it properly. Each time, I was met with blank stares and empty promises, only to drive away wondering if they'd even touched it. What's worse is the sheer lack of ownership. No accountability, no urgency, no respect for my time or patience. For a dealership-branded body shop, this level of service is flat-out embarrassing. Do yourself a favor: take your vehicle anywhere else. Bentley Cadillac has made it abundantly clear--they're not interested in doing the job right, and they're certainly not interested in you. read more

Greg made buying both of our vehicles quick and easy. We showed up close to closing time, but I picked a car (Terrain Denali). My husband had an equally good experience buying his Sierra. read more

Bentley Buick GMC - GMC Sierra Denali - Auto Repair Near Me - Huntsville, Alabama

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I am HIGHLY disappointed in the service received on my recent appointment. I scheduled an appointment for Monday, September 22nd @ 10:30am. I dropped my vehicle off Sunday. Monday @ 7:40am I get the checkin message from Scott Wallace. I am working from home so I was ok with the promise time showing 4:00pm. The day goes by, nothing....I send a text to check the status and I'm told by Scott he has no idea as they are backed up and it will probably be in the morning (Tuesday) before my vehicle is checked. Why was there no follow up to advise of the changes????? Why am I having to contact you? This is my only means of transportation. I requested to have the service manager contact me....nothing. I call the dealership multiple times to be transferred to Robert's (service manager) voicemail, no return call. Tuesday morning, tech calls to advise battery test failed, and Scott was busy with another customer. Now why couldn't this simple check be done yesterday at my scheduled appointment time? I again, have to reach out to Scott for the latest update and to advise Robert never contacted me. I explain again, this is my only means of transportation and I work until 5pm...Scott offers to have someone come get me which I knew wouldn't be the case with me getting off at 5. 3:45 I reach out to Scott to ask if my car could be delivered due to the inconveniences....response....i can deliver it in the morning, this late in the afternoon I don't have personal but you offered to have someone pick me up at 5 . I asked to leave the key in it and I'd pick it up later. I have someone drive me to the dealership, 20 mins both ways, only to not find the key in the car. Matt, a salesman was out on the lot and attempted to assist and suggested to have them deliver it. I attempted to reach out to Scott while there to see if he could tell me where the key was, no response. The plastic was left on the seat and paper floor mat still in the car so I assume the checkout process was never completed. I wake up this morning and ask that my car be delivered ASAP. Scott responds to say he was already working on it but once again, NO COMMUNICATION! So 4 days of my vehicle being at the dealership to only tell me the battery needs to be replaced, which I declined as I am pretty fed up with the service I received and Robert NEVER following up as requested. It will be a while before I bring my vehicle in for service here, my trust in your dealership is out of the window at this point. read more

My friend and I were at this location yesterday. I must give so many thank yous to GREG EDMONDS for all the help, kindness and patience to work with my friend to purchase a perfect car for her budget. Greg came to rescue and showed his sales ability with honesty and kindness for her. He went above and beyond to help her. read more

I went in to Bentley off Drake Ave at opening at the request of my advisor he said I would be out in 3 hours that was Friday morning to replace a lock nut that Bentley had broken November 8th be I had a doctors appointment at 10:30 that morning I did not leave till 11:54 A.M. it was a very bad day I missed my doctors appointment that's needed for a surgery that I had on my shoulder and suffered all week I'm definitely going to find me another dealer that cares about customer service read more

I hate to complain or say negative things but I am really dissatisfied. I dropped my car off at collision center for a insurance claim repair to rear end and back hack, 3 weeks later I picked my car up with the front right fender hit with white paint on it. They said it was like that when they got it.. I don't think so. Benji Lewis sent me the pictures showing it was hit when it ran thru the for pictures. My question is how did it get there. They did not try to help and figure out what happen. Like maybe look at any surveillance cameras, I'm sure a big Dealership like this has cameras. If I'm wrong please prove it to me but at least try to help me figure out what happen and prove it didn't happen in your possession if your about customer service.... also there were two other employees there said they did not recall seeing the damage before.... 2nd and last, the speed control does not work nor does the safety features in the mirrors on each side don't work. That also was like that when it was dropped off per Mr. Lewis. So drop off for repairs... pick up w/ more damage w/ no explanation and sensors don't work. My husband left a voice mail for Mr. Lewis still no call. Thank you! read more

I purchased a truck from here and i have needed paperwork for over 3 weeks now that GMC is requesting from me and these people will not call me back or give me the paperwork that is needed... I have left several messages and to make matters worse the lady at the front desk has hung up on me multiple times when I told her I have left messages and still haven't been able to get in contact with me... worst customer service I have ever had to deal with... read more

Went in for oil change and warranty work. Came out with a new problem of heads lights stayed on high beam. Took it right back and was told I need an expensive head light assembly. The service manager is not responsive. I had to chase him down for answers. Was told Sorry it's your expense Won't do any business here. Bentley misrepresents the issue of moisture in my headlight. Everything was working fine prior to service work. Left shop and noticed a new problem. Went directly back and was told I had moisture. Poor excuse below. read more

Showed up after opening to test drive a new truck. Lady at the front desk said, "Sorry they're in a meeting." I said that's fine. Please go get one of the 10 salesman so I can buy a truck. Nope. Meetings are more important than me I guess. I'm not going to wait around 30 minutes to buy a 90k truck. Get your priorities straight. read more

I located a new Envista at this dealership. I contact Bentley Buick and was transferred to Jason Dill. Within 15 minutes, we had a deal put together. I had been in vehicle sales for over 18 years, and boy has the car business change. We put down a deposit to hold this vehicle and pick the vehicle up last night. We drove from middle Tennessee to Huntsville to pick up this vehicle. The sales staff at Bentley Buick will work hard for your business. I believe with all my heart, they take pride in being the number1 volume dealership in Alabama, and they won't be under sold. Well worth the drive read more

The bottom line is, they did not follow through with what they promised they would do. From the time we walked in, we were told how this is a family owned business and will stand on their reputation and commitment to the customer. We were pleased with the negotiations, the car, and the sales person. The issue was that they committed to fix something on the used car, and we had it in writing on the "We Owe" slip. We left the car for the work to be done. The next day they told us it would cost too much to fix the issue and they wouldn't do it. They certainly did not stand behind their reputation or their word. We had the choice to take the car as is, or we could cancel the contract. We canceled and took our business elsewhere. read more

Do NOT buy a car here... Careful they will increase the price on you once they know you want the vehicle... because of a shortage of vehicles they tried to scalp us after we had a deal... be very careful. I would suggest buying your Cadillac, Buick or GMC elsewhere. Even the General manager Casey Boardman wasn't helpful after his salesman Ricky Crook quoted us a price and then reneged on the deal... here is what happened... On June 3 2021, we were on the phone with Ricky Crook (real name not calling names) and we agreed to buy a Cadillac Escalade for $105,485 and agreed to change the color from Black to Silver. The next day he came back and increased the price by $5,000 and also up-charged for the color change even though the day before he said their was not an upcharge. We simply want them to honor the agreement we had on the phone and hate that we didn't check ahead of time with other friends and family as this appears to be commonplace with them. read more

I was in the middle of a terrible day. I had a million things to do, many thoughts and I went in and got my Buick Encore GX after he had his 15,000 mile check up, rotated tires and that yearly paint job that I signed up for when I bought the car. I hurried out, only noticed the clean interior and they vacuumed very well. Loved it! Rushed over to Walmart, shopped, came out and that was the first time I looked at my car and I mean really looked at my car. Little Buckley looked beautiful, amazing, brand new again. They did a phenomenal job!! So clean, so gorgeous to the point that I saw my fingerprints on the screen to my GPS and felt guilty for giving him a blemish anywhere. These guys were so professional, did an outstanding job and they tolerated my ill mood with kindness. I cannot thank them enough or compliment all of them enough. If anyone wants great service and experience excellent treatment, this dealership is one worth walking into. If I could give 10 stars I would. Buckley looks beyond gorgeous!! Outstanding work! read more

I'm new to Huntsville and had to schedule some simple work on our vehicle. This was my first visit to Bentley. GM estimated this work would take about an hour (of course I understand it usually will take several times longer with scheduling in the shop, etc and have no problem with that) I had called three weeks in advance to schedule the work and to make sure the needed part(s) would be ordered and ready. Three days before the appointment I called again to verify the part was ready and was told it was there in the inventory and waiting. I arrived early in the morning at my scheduled time and the service writer offered to go check on the part before I left just to make sure it was ready. No problem, it was there. By mid-afternoon I hadn't heard anything so called and my service writer put me on hold to check. He came back in a minute and asked me if they could keep the vehicle another couple of days because apparently there was some other part that was needed, and that they would have to now order something additional that they failed to order. I wonder if the vehicle was even looked at by a tech during all of this time but regardless, I need the vehicle so told them I'd come back to the dealership to pick it up. It seems to me that they had overbooked for work on that day and if not, then there appear to be some incompetent people working in that service department. Since my first experience here was a total waste of time, I will just have this work done somewhere else. And fwiw, I'll not be spending additional time calling back to talk to someone in management. This should have been a layup and I was amazed at the experience. read more

I usually do not take my SUV to any dealership because of the high labor costs, but I had no choice when my 2015 Terrain began giving me issues during our drive down to Huntsville, Alabama from New York. I was able to make an appointment online and took my car the very next day. I was greeted by a gentleman named Bob Halloway, who was friendly and welcoming. He not only assisted me in finding the issue with my car, since the bumper to bumper warranty had just expired, he also helped me find the 3rd party vendor for my extended warranty. He called the GMC dealership in New York and did all the leg work in order to take the stress and aggravation off my plate. Luckily, my car was covered through GMC warranties, but you cannot put a price on excellent customer service. Mr. Halloway went above and beyond my expectations and I would recommend this dealership service to anyone because they are honest and will help you anyway possible. Even though I am from New York, they treated me like a local resident, which I appreciated. Thank you Mr. Bob Halloway for giving my family and I peace of mind as we drive back to New York next week. read more

Bentley GMC Huntsville, Al is great at finding the car you want, negotiating an Acceptable price, fair for them and reasonable for the consumer. All smiles, promises, friendliness and fellowship while reaching for your wallet. I was quite happy with my purchase, GMC Acadia SLT, so happy that a year later I upgraded to the Acadia Denali. Didn't get the best deal I could have, but the deal I got was acceptable. Great sales staff!! Should have researched their service department and not focused on the car. Three month after my purchase the forward looking Video system began failing. So I took it back to the BENTLEY Service Department for repair. I explained the problem was 1) intermittent, 2) occurred randomly, and 3) occurred without warning regardless of driving, road, or weather conditions. Over 100 photos capturing the failure along with numerous video were provided showing the conditions of the failures. Despite demonstrating the failure for shop management, technicians and service advisors the diagnostic readouts failed to reflect a failure code. Numerous unanswered phone calls, shop visits, many resulting in overnight storage of my $55,000 plus Acadia, calls to GMC Corporate Customer Service, and in person local complaints to both service and sales management, OVER TWO YEARS, failed to result in a fix. Everyone agreed there was an issue. Everyone agreed it was a warranty issue and would, eventually, be repaired, under the warranty no matter how long it took or what inconvenience to me might be, my Acadia Denali WOULD be repaired. When the lying became intolerable, and every attempt at understanding the shops inability to find the fault didn't work, Bentley management and GMC Customer "involvement" wasn't resulting in a fix, and there was NO repair identified, or one likely to be forth coming, I'd had enough. So a very vocal, very public, confrontation with the Service Department Manager and Bentley Cadillac GMC found the motivation to find a solution for my warranty issue and six hours later my forward looking camera was working as it had when I purchased my car. But the story doesn't end here. Three months later the console odometer readout suddenly quit. It took two visits to Bentley Cadillac GMC and one overnight stay to isolate the fault and replace the cars command module (computer). To be fair the overnight stay stemmed from the fact the in-shop replacement command module was defective and a replacement had to be ordered. Cause of the outage, water dripping from the AC condenser onto a bare wire leading to the command module short circuiting the unit causing the odometer readout to fail, nothing else just the odometer readout on the console. At least it didn't take two years. But wait there is more. No sooner than did the command module get replaced, the dripping from the A/C evaporator onto an exposed wire get fixed than the cabin environmental system began acting up. Without warning the cabin temperature regulating system failed. No mater what temperature was dialed in on the control system the output from the vents was, recorded by Bentley GMC technicians, to be between 5 and 10 degrees lower than the dialed in temperature: outside the temperature was 5º. Three trips to Bentley GMC: one to identify the issue and take diagnostic readings (like with they did with the forward looking camera) that failed to record a fault code, AND two THREE night stays giving Bentley service technicians and shop management an opportunity to find and fix the cabin temperature issue. Calls to Bentley shop management all unreturned despite that "Your call is extremely important to me" tag before asking you to record your message, with empty promises of calling you back, haven't helped focus attention on repairing the issue. Guess they figure if they wait long enough I'll either trade my Acadia, or get tired of the fight and take my warranty repair elsewhere. Learning from my experience on the forward camera issue, I called Bentley Cadillac GMC Business Manager so Bentley could get ahead of what I foresee as another Bentley service and warranty issue. Three days and I'm still waiting for a call back to that "Your call is very important" voice recording. GMC Customer Service agents have sought to help resolve this latest issue by interceding on my behalf with Bentley. They too are being shown the same disrespect by the local dealership I am, notably not having their calls returned, and have apologized to me indicating they will continue to help me getting the repair necessary even if it means escalating the issue above them. My Service Advisor has also gone to great lengths to keep me informed about any diagnosis and repairs. So I wait, without reason, for a repair of the cabin heating system before summer arrives. Like I said at the outset Bentley Cadillac GMC is a great place to BUY a car but, as my experience has shown, not so great a place to have warranty repairs done. read more

I had a recall on my Cadillac. I took it in to Bentley and told them to only fix the recalled item which was free. They asked if I had any other issues with the car at that time and I said yes, the A/C wasn't working, but that I didn't plan on having it fixed at that time. Several hours later, the mechanic called and said my car was ready and that the cost would be $175. I asked why there was a charge at all for a free recall. They were trying to charge me to using the diagnostic tool to check my A/C. The same type of tool that is free at Auto Zone! I had a fit and they removed the charge. Seriously, if someone says only fix the free item, they shouldn't try to charge me for something else. read more

I have been using Bentley since I got to Huntsville. My parents bought cars and had repairs done at Bentley oh yeah I got to Huntsville in 1967. Bentley has always been kind kind courteous very helpful. Very nice to old gray haired ladies!‍ read more

Just wanted to leave a review for the Service Dept at Bentley GMC and say I was really impressed with the "over the top" service I received recently with my GMC 3500 Denali DRW truck. I had a problem with the undercoat paint in the Dual Rear wheel fender well flaking and coming off and they agreed this was defective. My service Rep Richard addressed it with the Service Manager and they offered to have it coated with Line-X at no cost to make it right. This was awesome and I was so impressed. Gave me a comparable loaner vehicle during the service appt. And just wanted to say they went over and above to make this defect right. I will always have my vehicles serviced there and wanted to say this is the level of service all service departments should strive for. Kudos to Bentley GMC Service! Thanks Rich for taking care of me! First Class Service! read more

I want to commend the customer service team at Bentley Cadillac. I arrived at 7:30am for a scheduled service on my Cadillac. Even though my service tech was out , another tech promptly and cheerfully took my car in for service. A driver was there to drive me even though it was just across Drake to my doctor's appointment since it was hot and I was wearing heels. I told them I would be about 2 hours, but to my surprise when I arrived back in an hour my car was already done. Prompt , helpful and courteous service is a rare thing these days but Bentley is setting the bar for dealerships in North Alabama. Great job!! read more

They offered me 8500 for my car when I drove two hours to sell it to them they said there was a $1000.00 "auction fee". In my opinion these people make their living on shady deals and half truths stay away! read more

Update 10/14/2019, Never heard from Jerry Guido, original "Advisor" did make contact and arranged to refund the difference. The Refund came through today and oil burning smell went away after two or three days. No doubts that this would have never have been resolved had I not posted reviews. I have bumped the review up to three stars, gracious on my part, but as far as I can go for an issue that should have never occured. read more

Must be a self-serve dealer...on the lot twice within 7 days and no salesperson approached me. I know they have a attitude here, but this is over the top...fail... read more

LEFT A SINGLE FATHER DISABLED VETERAN AND CHILD WITHOUT A CAR ON CHRISTMAS!! LIED (WHICH COST ME 90 DOLLARS TO OVERNIGHT PAPERS), IGNORED MY CALLS ONCE THEY HAD THE PAPERS IN THEIR HANDS SIGNED. KEPT SAYING THE DELIVERY WOULD TAKE TWO DAYS, TOOK THEIR TIME WHICH LEFT ME WITHOUT A CAR. TUESDAY DECEMBER 11TH I am in North Carolina, I reached out about buying a used Audi that I found on several used car sites. I never heard anything back that day. The next morning I emailed Greg. I informed them that I was prequalified with Capital One. How much I had to put down, I was also talking with 4 other dealers about the same model car, and that I was in a bit of a hurry to purchase because I had to turn in my lease. DECEMBER 12TH I got a call from Seth. He seemed new to being a car dealer, was a pleasure speaking and messaging with. He was never out of line or anything. I felt like he was being coached on what to tell me, which didn't seem like a big deal. I gave him all my information on buying the car to include the Capitol One prequalification letter. Which they said I could use to purchase the car. I was told I still needed to fill out the credit application. To which they ran mine and my co-signers credit score again without telling me. They asked for a 200 deposit "so no one else could buy the car from under me" FRIDAY DECEMBER 14TH Had me send my insurance and license over. Said they were OVERNIGHTING the papers for me to sign to help me get the car delivered in time, so I me and my child would not be car-less. MONDAY DECEMBER 17TH I contacted Seth via text and asked if the papers overnight because nothing had arrived. I was told they should be there today if they didn't arrive Saturday. I asked what would the car be delivered. I was told "It will be there this week we already have everything arranged to get it to you" I could we fax the papers back to make things quicker. I was worried the car would not be here. The paperwork did not arrive, so I asked for tracking. Which showed a label created on the 17th but had not shipped. Tried to lie and say they punched in the tracking and say it was showing delivery for the next day, the 18th. I responded and explained that I ship constantly with my business and know all my carriers. I know how the system works those papers were not mailed. Then they blamed the season. I AGAIN STRESSED THEY WERE GOING TO LEAVE US WITHOUT A VEHICLE! Sensing me losing my cool he called. I slipped on his lie while on the phone and said "I know they shipped I sent them YESTERDAY myself. I left it alone but took note. I asked if it was ok if my co-signer drove to my house and signed the paper or did they have to go to address and then to them because they told me we could not fax because they papers had to go through the mail WEDNESDAY DECEMBER 19TH The papers arrived that afternoon but the entire city of New Bern was without power due to one of the hurricane Florence clean up crews from clipping a line and frying the power grid. I would have to ship them first thing in the morning. I am then asked about my lease and told I might want to call about an extension. At this point, the Marine comes out of me as I am tired of the insult on my intelligence and being lied to. I informed him that I knew about their lies and broke it down for him on how and why I knew. Down to the papers not being overnighted and NONE of the prepaid shipping labels they sent were overnighted but UPS GROUND!! My co-signed drove a total of 10hrs to speed things up, they knew she was driving and that they lied about the papers being overnighted! He then tried to say they have been up front the entire time, mind you I have all the emails, texts, and also the phone calls recorded. (First time buying a car over the internet, so I was worried about getting ripped or games so I wanted to be sure to have good documentation of things. OORAH) He tried to put my frustration on the "rough patch of my life" and said his manager was going to call. I told him to give it a few because my phone was going to need to charge in my car. The manager calls "says he is calling to see if I have questions and how things are going." I explained about turning the lease in and being without a car. I wanted to know a delivery date. He said when they had the paperwork it would take two days, he just had to arrange payment. I made sure I got him to say that delivery was included in the car price so the recording would have it. I was explained that they lied, my co-signer drove 10hrs, and since the labels were not overnight I WAS GOING TO OVERNIGHT THEM FOR 10AM DELIVERY. I paid the 92.27 cents. THURSDAY DECEMBER 20th I overnighted the papers via UPS. FRIDAY DECEMBER 21TH At 9:57am Seth messaged and said the papers were there. I asked for a deliver date NO REPLY, 2:57pm I ask again NO REPLY. I called no answer. Saturday December 22th I called 3 times and never got a call back. Monday December 24th Still waiting.... read more

First time visit for a basic oil change, tire rotation, and wheel balance on my Chevrolet. Visited on a Saturday morning with an appointment. Had to wait about two hours which was about as expected. Out the door, the price was about $100, which seems very reasonable for a full synthetic oil change, rotation, and wheel balance at a dealership. They have a lot of coupons available on their website with prices notably lower than Landers-McLarty Chevrolet on University Drive. The Bentley service department is very busy. I scheduled my appointment about four days out. For non-routine service, I was told that it could be up to a two week wait. The waiting room here was fine. Spent time walking around looking at new vehicles while there. Overall, I will go back for my next maintenance visit if I can schedule an appointment that works for me. I rated five stars because the service was done right for a good price and without a long wait and the people there were friendly enough. read more

I called my for my usual service advisor at 09:30 in the morning and left a voice mail. I had not heard back in 2 hours, so I called back and asked for him again. Same results. Put into voice mail. I called back right away and asked for the service manager to be paged and was told that they cannot do that from where they answer the phones! I was told I could talk to his assistant and was transferred, you guessed it to a voice message box somewhere. My service adviser called back in the middle of the afternoon and by then I had resolved my problem on my own. An our later, my service advisor called back saying he just got a message from me! It must have been the ghost assistant! I fear to think what might happen if I actually took a vehicle there for work..... read more

Horrible service department. Has damaged my car when I take it for repair. Do not go here!

I would not take any vehicle here if you are looking to trade in. They will offer you the lowest price below Kelly Blue Book for your vehicle that they can justify (lie about). They are very disrespectful and will not treat you fairly. I took a 2016 Ford Fusion to them and they offered me 9K for the vehicle. This vehicle has ton of features and 63,000 miles. Vehicles similar to it are retailing for about 16K. They would have had to make about 500 dollars in repairs to the vehicle (Door dings and people not able to keep their vehicles off mine in parking lots) in which they would have in turn sold the vehicle for 15K making them over 5,000 dollars in profit. If they would have offered me a decent price for the vehicle I would have taken it even though it would have been at a loss. Do not go here. Stay Away. Go to a small mom and pop dealership that is reputable. read more

I have bought a car from here, a 2016 chevy Malibu hybrid. I have had nothing but problems not even 5 days later. i bought the extended warranty after being told it would cover everything but the Car's Hybrid Battery. I have called the dealership manager everyday and have not heard back from them. After 4 weeks of trying to make contact, I finally got hold of the manger and had my car serviced. I had an appointment for 9am and stayed there until 12:30 and my car had not even been checked out. Next, I took it to another Chevy dealership and was told the heater exchanger exhaust was bad. The OnStar diagnostic said it is a wiring problem, Next I called the manger back and tried to tell them I wanted a refund on my warranty since it doesn't cover my problem. I finally got hold of a manger and was told i could trade in since it was past the 30 day period. I said I would call him back the next day with my decision. I attempted to call him back and could not make contact. The receptionist told me that she would have them call me back within the next 24 hours. I am currently waiting for that call back and it's been almost 2 weeks. I am now having a coolant problem and haven't been driven the car for 4k miles. I am beyond frustrated with this situation and am wanting to get it resolved. I am leaving for college in a couple weeks and need to have a reliable vehicle. read more

Today Michael Hudson and Lynn at the body shop are the reason I will Continue to use Them. I'm not going into details but Michael made sure me and my Husband left better today than I had been treated over the paint job that was done on my car. Thank you Michael Hudson for standing behind the work that your body shop did , even before you took over this body shop. And for promising to take care of the over spray that was accidentally sprayed on my car in your shop. Mistakes happen but it's how you take care of the customer that matters and Michael and Lynn know how to do that . read more

Just wanted to give a five star review to Bentley Buick and GMC service department with a special compliment to Kirby. I was an evacuee from FL after Hurricane Irma. I had been away from my home for a week and a half. Since our neighborhood in FL had gotten its power restored and there was gas available to get back to Fort Myers, I was eager to leave. When I called Bentley's, Kirby managed to get my car in for a thorough check the very next day. They checked every thing!!! My tire pressure was out of wack. So they not only set the pressure but test drove the vehicle and could feel a vibration. So they then preformed a road wheel balance. They checked my battery and charging system and noted that all checked out good. They checked my oil, coolant and window washer fluid and had to fill the latter. They inspected my fuel pump and filter and noticed that the filter looked old and rusty. That was replaced. They also checked my alternator which checked out fine. All this they did expeditiously and for a very good price. When I drove away my car was working much more smoothly and the acceleration was noticeably improved. Thank you Bentley for expediting a thorough inspection of my car and for your excellent service. Now, Florida, here I come! read more

Bentley Buick GMC - Here's Ruby my red Escalade after being serviced at Bentley Buick in Huntsville,AL. Thanks to Kirby and service dept, I'm ready to go to FL - Auto Repair Near Me - Huntsville, Alabama

Great service from a good company. Service department is always helpful and quick. Great job guys!

Ricky was my salesperson and he was great! I purchased a Cadillac Escalade from him. He showed me how to operate my new vehicle and where to go to get MyCadillac app for more options!!He set up my Onstar, plus he did a lot of extras, that I did not expect. That's what I call going above and beyond the job!!Top of the line salesperson! I would recommend him to anyone looking for a new car! He was welcoming, compassionate and honest! read more

I moved here from another state, but my next car will be purchased here for sure! Excellent staff excellent service dept .... treated like a customer is supposed to be treated! Awesome dealership!!! read more

Scott Kendrick and Eric Keeton really stepped up to the plate for us today! Our van needed a fuel line or we would not get to our destination in Florida. Thank service department !!!!! read more

The sales team at Bentley was very knowledgable and showed us excellent service. We are always pleased and will continue to shop with them in the future. read more

Was told by a different GM dealership that my air conditioning problem could not be repaired because the parts were no longer made. Bentley GMC found the true problem and repaired my a/c. So happy with their experience, knowledge and service. read more

Brought my pickup in to get a second remote and key. The dealership insisted I buy a remote with the remote starter for my vehicle, which was more expensive. After I purchased the new remote, they said they could easily program the remote starter, but couldn't on the day I was there. I made a second trip over a few days later and was told there would be an additional charge to program the remote. After charging me a $129 to do the work, the mechanic had a cup of coffee, sat there for a half hour and then told me he couldn't do anything because my truck didn't have the software to program the remote starter. This place is a complete rip off. read more