This review is mostly for salesperson (Lee Jones). Lynn Layton Cadillac is a fantastic dealership with excellent customer service with or without the sale. They've serviced my son car that was purchased elsewhere and are top notch. Lee Jones took care of my sons custom build, my son recommended Lee Jones when I began my search for a new vehicle. Lee went above and beyond to track down the specific car I was looking for. I would recommend Lee to anyone looking to purchase a new vehicle. read more

Very rude sales staff and they do not have the customers best interest in mind. Becareful when purchasing a car from them and unless you just have to have the car. Please go somewhere else I tried to warn you!!! If and when you have a bad shopping experience you have been truthfully warned read more

You know something, I generally dislike car dealerships, but Lynn Layton Cadillac is most assuredly a different breed of cat. Made an appointment to service my '16 XT5 for 0800. Brought it to the car service deck at 0759. It was in the bey with a tech wrenching on it in less than 2-minutes, and I barely choked down a coffee before they were done with the entire checklist, fresh oil and filter, and a repair to a tire that showed 4#'s low on the way there. Very happy with the car, and very happy with the service. read more

I have been disappointed in the past (waiting close to 2 hours for an oil change, waiting around 2 hours or more for work and not being able to get a car, not getting any status updates or cost info before work was started, and just the service in general). HOWEVER, Tim dealt with me on Monday and he was the BEST! I have never dealt with him before and he was so helpful, friendly, and very informative about my vehicle. He was friendly and welcoming when I arrived. And, he came and explained what was needed and what the cost would be. When I told him to go ahead with the work, he gave me a vehicle to use (I had a doctor appointments in Decatur and the work was going to take 3-4 hours). If I had dealt with him in the past, I never would have had an issue with the service. He was the best and I hope to see him any time I need anything!! read more

I brought my 2008 cadillac srx to this location for minor body work associated with an insurance claim. The right fog light had been damaged by a piece of tire on the highway. The repair took over three weeks, which was quite a bit longer than the four days I was told it would take. I understand that parts had to be ordered, and that the first bumper that arrived was wrong (from either the wrong year or wrong trim level, I'm not sure). The problem isn't that there were mistakes made, but that the service manager did a poor job of keeping me in the loop. I called every day to check on the status of repairs. Insurance only covered a rental vehicle for the four days that were appraised for the repair, so the rest was out of pocket. I had to return the rental car and live without my vehicle for two and a half weeks. I did not recieve an apology and I was not offered a vehicle to drive from the dealership. On one occasion I called for a status at lunch and I was told the vehicle was ready, but when I got there after work (which I had to leave an hour early) the vehicle was not ready and it took three more days. A courtesy call to explain the delay would have prevented me from leaving work early unneccessarily and prevented a lot of the frustration involved with getting a ride to the dealership to pick up the vehicle, which inconvenienced yet another person. The staff at this location were pleasant and courteous to talk to. The repairs they finally performed were outstanding. The managment of those repairs and the communication to the customer was severly lacking, and caused a lot of frustration and inconvenience. I am happy overall with the repairs, but the frustration involved prevent me from recommending service at this location. read more

I drive 45 minutes out of my way to have my Cadillac serviced at Lynn Layton because the quality of service and the way they treat their customers in general. I came in to get my driver's side mirror tightened and my HVAC drain cleaned out without an appointment over lunch. The work was completed within an hour. The service advisor, James Bochte, always goes out of his way to make sure I am satisfied. I highly recommend the service department at Lynn Layton. read more

knew i needed brakes before i brought truck in to have regular oil/tire maintenance. you found it anyway without my mentioning it. thank you. very observant. first class. read more