I can't comment on the service since that's where most of the bad reviews are, but I sincerely…read moredoubt that this very busy dealership has their good service experiences posted on here. I called Audi Huntsville after visiting Audi Nashville. I had a q3 to trade and had a car in mind but Nashville didn't want to negotiate too much on the price. Eric at Huntsville picked up the phone and after hearing my story quickly found us the right car for the right price. I can't stress enough how important it is to accommodate the reluctant buyer. Huntsville is a haul from Franklin TN where we live, but we came and picked up the car. Mark, the finance manager sat down with us and we had paperwork signed in less than 20 minutes. I know quite a bit about leasing cars and how the money side works, these guys don't put up smoke and mirrors, very straight forward. If you want a great deal on a new Audi, give Eric a call. Make sure you do your research on the car you want and learn to understand auto financing, these guys appreciate it when you understand the very good deal you're getting. I have another Audi and I can't wait to see what we Eric and his staff can do to get me out of it into a new one. Thank you Eric!

Buying the vehicle was smooth -- but the service department is an absolute nightmare. I recently…read morehad a cracked windshield and called to see if our extended warranty covered it. I spoke with someone in service who said yes, he'd start the claim and call me back. He did call back once to get details about the crack, but after that, I never heard another word. I waited several days with no update and had to call back myself. The next person told me there was no record of my call, didn't know who I spoke to, and said they'd figure it out and call me back. No one did. When I called again, I was told no one had ever spoken to me and that the dealership doesn't handle windshield claims -- that I'd have to call the warranty company myself. When I did, the warranty company immediately confirmed a man named Jeff at the dealership had in fact started the claim. So not only did someone at the dealership speak to me, they lied and denied it. I then asked to speak with the manager to address how poorly this was handled. I was told he was out and that he'd call me back. That was September 14th. It's now weeks later -- and no one has ever called me. The complete lack of communication, accountability, and basic customer service is unacceptable. If you ever need service here, document every name, time, and call -- because clearly, they won't. Sales may be fine, but once you're in the door for service, it's a completely different story. This is not how a dealership should treat customers.

Yesterday we took my RX350 in for the auto butler treatment that I signed up for when I purchased…read morethis Lexus. My car is detailed and clean as a whistle when it is returned to me. The process takes 45 minutes to an hour so I wait. Lexus of Huntsville has a very nice lounge area with hot and cold drinks and snacks. My Service Manager, Tammy Johnson, does an excellent job. She's been there more than 24 years and she knows Lexus vehicles. I highly recommend their service department. 5/5

Called to get information on a new car. The older salesman that answered was short and arrogant in…read morehis responses. He must not realize that Lexus dealerships are plentiful. Good luck bud. You just gave a sure sale to another dealership. I have zero tolerance for ignorant and arrogant salesmen. My new car is being delivered to my doorstep! Got an amazing deal with a very happy salesman.

Not Worth the Risk!!!…read more Stopped by Zetina Auto Sales and left within 10 minutes. The lot is what you'd expect from a small outdoor setup--gravel, trailer office, and a handful of used cars--but the real issue is the experience. The man I spoke with (Ronnie) was not only unprofessional but made inappropriate and borderline racist remarks during casual conversation. It was uncomfortable and completely unnecessary. The cars? No clear pricing, no history, and when I asked questions, I got vague answers or deflection. One car had the check engine light on before even leaving the spot. Bottom line: I don't care how cheap the cars are--respect, honesty, and basic professionalism matter. You won't find that here. Look elsewhere.

Great folks to do business with. Very friendly and honest people with great vehicles vehicles at…read morea great value. Highly recommend them. Go check them out!

This dealership has no loyalty for Mazda customers and refuses to help anyone without an…read moreappointment.

We needed to upgrade my husband's vehicle due to his recent accident where he was t-boned in his…read more2016 Mazda SUV. :( After the accident, and observing the vehicle damage, I was very impressed by the way his 2016 Mazda withstood the impact of a vehicle 2K pounds heavier and the life-saving airbag deployment was impressive, too. That aside, he was looking at different Mazda's across middle-north Alabama online. Enter Hiley Mazda who offered several [non-white-in-color] Mazdas of the model my husband wanted. Hubs made an appointment; we piled in my car and off we went! He wanted my opinion of the car and for me to drive it as well as, of course, him to test drive it. Since I was running short on time, we didn't take the car out on 72 where traffic was building, but we did drive it around the spacious grounds which they share with a sister dealership. I drove it, and also rode in the back, checking out all the features. The sales guy [I didn't get his name] was really knowledgeable and nice, and not pushy at all and he answered all my questions. I noticed the floor mats were missing and he assured us they would include them [which they did], and he even pointed out he needed to obtain some type of cap that covers an optional towing hitch port. He provided the cap cover as well. He even suggested some money saving options for the electronic panel which exceeded the bar in helpfulness! I only spent about 20 minutes at the dealership and didn't go inside so I can't comment on that. My husband completed the transaction without reporting any issues or complaints to me. The price point was fair, and we are happy 2023 Mazda owners who enjoyed the Mazda on our recent ~14-hour roundtrip to Ohio. Thanks, Hiley!

Alan and his team are fantastic. Our Flex had an intermittent issue starting and Alan was able to…read moretrack down the issue and get it fixed. The are honest, take the time to explain any issues they find, and don't rush you. Highly recommend!

Allen (owner) is one of the most trustworthy and knowledgeable mechanics that I have ever met. He…read morealways gives it to you straight and honest. Prices are very reasonable and fair. Allen and his team will always go the extra mile to ensure the customer is taken care of.

My ex bought a Ford Escape there, maybe that's a peculiar metaphor? Penney seemed to give her the…read morebest deal. She is good at getting the best deal...

I purchased an 2024 Outlander from Bill Penny here in Huntsville, AL the end of December 2024. I…read morecontacted them regarding unusual cracks on the hood. Bill Penny said they no longer service Mitsubishi vehicles and told me to contact a Mitsubishi Dealership. So, I contacted Amber South with Mitsubishi Body shop in Muscle Shoals, AL via email and telephone. I sent her pictures of the cracks approximately two months ago. I never heard back from her and Bill Penny said they can't help me. I paid $39K for this vehicle and it has cracks on the hood and I can't anyone to help me. I would not recommend going to Bill Penny Dealership.