Went this morning for gas tank recall. Adam Sullivan (Service Advisor) was very helpful, pleasant and patient. He is the right person to be greeting and assisting people. Danny Rogers answered all my questions regarding leasing a vehicle. I've been leasing a Sonata for several years at another dealership but will go to Danny in Sept. He was very helpful and personal. I feel very comfortable with my decision. read more

Extremely disappointed in the Service Department. It took over a month to get someone to return calls/texts when trying to discuss a warranty claim and make an appointment. Finally got the appointment, dropped off the car, got a message the windshield was repaired, and vehicle was ready to be picked up. They brought the car around; I got in to leave only to find the windshield was never repaired. Waited another day to discuss with the Service Manager and now the windshield must be replaced (which the warranty will not cover) Based on other reviews I have now read, this is not surprising. While trying to discuss the extended warranty options with the Hunter, the Service Manager he stated, "he was done dealing with this", "you have a copy - can't you read it" & "you know what you get when you assume". After telling a customer the vehicle was fixed only to find out (from the customer) it was never repaired, I think I would have been a little understanding of the customer's frustration. This was the first time in over 20 years I ventured away from Bill Penney Toyota - which I now regret based solely on the Service Manager/Department. read more

Great at point of sell, but then the got you. Hope you never have an issue. I would have easily recommended a Friend after the purchase. Matter of fact 4 friends traded in vehicles after riding in Wife's Santa Cruz or my Palisade. Wife's Santa Cruz has been at the dealer about a month. I have somewhat lost track of the number of days. Hard to get info on what is happening. Advisor is absent unless we call and then only get a brief Text reply. I don't expect anyone to be waiting on my call. Just a return call or some interaction at some point. Asked for the possibility of a loan vehicle middle of week 2 and were "put on a list" thought that meant to go pick one up, nope when we arrived, we were told they would call if one came available. read more

The new service manager worked very hard to get my car fixed. He is very approachable and helpful. It was a good experience.

DO NOT buy your vehicle here. I drove 3.5 hours bc they had the new vehicle I wanted. I test drive two. What they offered my luxury car (2 years old and PERFECT shape) was insulting. The salesman was nice but then here comes the slimey, condescending sales manager. Caught him instantly in two lies. I trade often so I do my homework. I have never had ANYONE speak to me like that! I was courteous but he continued to insult me. I wouldn't buy a goat from that guy, much less a $53,000. car. I went to Tupelo and got just what I wanted WITh a POLITE and knowledgable staff (& sales mgr). Too bad Bentley doesn't know how to treat people. Don't waste your time...you'll be disappointed. read more

I was, absolutely, blown away by the quality of service that we received here! Will was very knowledgeable, extremely helpful, warm, and inviting. He took amazing care of us throughout the entire process! He really made sure we got the most out of our purchases in every which way. He was able to help me choose a car that was perfect for me. I had no idea what I wanted nor where to start. He showed me a great vehicle with impressive safety features for driving around my two year old son. The thought he put behind which vehicles to choose to show me had me feeling very well taken care of (and thoroughly impressed). He truly cared and put in the work to find us the best vehicles! We, absolutely, loved him! We will be recommending him to anyone that needs a vehicle from now on! Kalib was our finance manager. He, also, really worked hard for us and impressed us with his customer service. The amount of effort he put into helping us drive away with two family cars in one day was SO appreciated. He and Will helped us get the best deals possible and took care of us in such a genuine manner. We did not feel pushed or pressured to finance in any way that we were not wanting/planning to. We were provided with options and they let us take the steering wheel after that. The feeling was very much that they wanted us to get the best out of every aspect that they had to offer us. The entire staff there was amazing throughout our vehichle buying process. It was such a friendly and warming environment. Everyone was so kind and friendly with our son while we were there. Chatting with him, bringing him snacks, and saying hello as they walked by. And the hospitality towards us was, also, very much present. We felt comfortable and welcomed the entire time! I've never had a vehicle buying process be so personable and efficient! We are extremely happy with the customer service we received and will definitely be back! read more

I got my Hyundai back from Bentley on the 13th day it had been there. I told the Service Manager of my frustration with the length of time it had taken and the lack of receiving any updates from them. He apologized and said that there had been a communication problem when the car was handed over to another agent which resulted in them sending updates to an erroneous number. He has only been with Bentley a few months and is working at turning around the problems they have had with service in the past and assured me that things will be improving. I was able to get an immediate appointment this time instead of waiting four weeks as before. And so far, the problem with the blank digital display has not recurred. So I was pleased with our conversation, but not ready to give them a 5 start review yet. And I do want to mention that in my Jan. 20 review, I said that the phone number to the "management team" in their reply was incorrect, and they replied with the same phone number again! read more

I would leave a zero if I could. I took my car in to have two hoses repaired. Neither was fixed. One was for the windshield fluid. I had fluid the first day then nothing. So obviously it's not fixed. We waited a week for them to call back and their suggestion was for us to just put more fluid in it. When we explained we were going out of town they just said sorry we can't work you in. I will never go back there and the new Santa Fe I was about to purchase there will be bought at another dealership! read more

Mark Payne was great to do business with buying my new car. I highly recommend him! He was knowledgeable, polite and i did not feel pressured. read more

Thanks for making my issue with the diagnostic fee right. Thanks for reaching out. Im use to doing business with Bentley and don't want to change. read more

Does not honor factory manufacturer warranty. The fuel injector failed with less than 60,000 miles. They replaced it and three weeks later another fuel injector went out. This time the car was barely over 60,000, i.e. 60,200 miles or close. They repaired the fuel injector and then said it was to covered by the warranty due to being over 60,000 miles. Hyundai falsely advertises a 10 year 100,000 mile engine and power train warranty. When we contacted Hyundai USA they said the fuel injector is not part of the engine! They tried to work with Bentley who refused to submit an exception waiver for the over 60,000 miles. They now are holding the car hostage until we pay $1800...for one injector! They have been very rude and DO NOT believe Hyundai and their warranty. Last time we ever buy a Hyundai!!!!!!!!!!!!! read more

I have a 21 Sante Fe with less than 30k on it. Purchased new, from this dealership. I brought it in for scheduled service on a warranty fix. When making the appointment , I mentioned that the car was creaking badly and the backup camera flickered. More parts had to be ordered, and I was not contacted nor informed. I finally called to discover my service advisor was out for the next two weeks and no one had any idea what was going on. After a stern talking to, I was told my car was available for pickup (5 business days after service appointment). Upon pickup, I was told I owed a "diagnostic fee" for my car being test driven, because they "could not replicate the problem". Cary said he'd "discount it" for me but the tech "spent his time on it and needed to be paid". My car is practically new. In every other instance I have ever had with a dealership, I have never been charged for a test drive, especially with a new car. I'm now wondering how many people he has bullied and exploited into paying this fee. I called another Hyundai dealership and they were appalled and advised I report him to Hyundai USA. Pictures are added of the trash left in my car, which also smells like grease so bad I must drive with the windows down. read more

Bentley Hyundai - Trash left in car - Car Dealers Near Me - Huntsville, Alabama

See all

BUYER BEWARE!!! Don't buy a car here! They act like you're part of a family, but once you're out the door, you're the step child they didn't want. Good luck trying to talk to someone over the phone. It'll be way over 3 months to get a routine oil change. If you need a minor repair on your new car; you'll be waiting at least six months. There are other dealerships that give the same Hyundai warranty. If you want a headache, and your time and sanity are not important, then proceed. Good Luck read more

I worked with Braxton, he was super patient and professional def had my best interest in mind. He doesn't give off salesman's vibes at all, so that was a plus for me. I'd say if you're a female or buying a car alone he's the guy you'd want do business with. I went to a few dealers and felt they were just trying to sale me anything regardless of my price range or what I liked.! read more

I took Took my 2021 palisade in for one of it's free oil changes at 15K miles and asked if the clicking noise was normal. They didn't say that would cost anything to say yes or no when I dropped it off but they charged me $154 for checking the oil which I assume they have to do anyway when changing the oil. I feel ripped off and will never go back to this dealer... ever read more

Bentley Hyundai - Careful asking simple question to the service adviser as "is this normal" will cost you $154 - Car Dealers Near Me - Huntsville, Alabama

The Good Lord is always watching out for me, and proved it again today! The trunk latch on my Sonata had broken, and a short time later I found there was a recall for the latch. My appointment was early this morning, and while I waited, I learned there was a problem and it would cost $115 for the part. As it turns out, they were able to replace the whole assembly under the recall!!!!! The Service Department staff were pleasant, the coffee hot and restroom very clean! read more

This is my second Hyundai, purchased the first one in St. Pete, FL. I have been coming to Bentley Hyundai for five years. I am 78 years old, 2016 Accent has only 46,000 miles on it. With the good advice, help, guidance and services of Hyundai, I plan to keep this car, till death do us part. I live on SS of course, and they work with me on maintenance costs that does not AFFECT my 10-year/or 100,000 mile guaranty. I do not miss one maintenance and going to get service is an ACTUAL pleasant experience. Even when the guarantee has expired, I still plan on taking my car to the dealership due to the excellent reverence and attention I receive when I go there. Thank you Bentley service crew. read more

Pitiful. A practically new car making a noise when it's OFF and they won't do anything about it. Handed the keys back to me.

I bought a car here over 2 years ago, worst purchase I have ever made! If I could give them a zero I would

I HAVE HAD GOOD EXPERIENCE WITH THEM UNTIL TODAY. I had a nail in my tire and the air pressure was decreasing. I pulled into their service section and one of the service reps - male - came out to inspect the tire. He came back and said it was too close to the rim and I would need a new tire. I wasn't going to buy it at the dealer so went right over to Costco who has always been reputable in their tire department dealings with me. Guess what the tire cost me $10.99 to REPAIR. Guess this fellow at Hyundai doesn't know what he's doing or he's trying to drum up cash for the dealership. NOT AT ALL PLEASED WITH WHAT HE DID. WON'T BE DEALING WITH HIM AGAIN. read more

Purchased a vehicle for my 16 year old daughter. Super easy sale for the salesman. Knew what I wanted, how much I was willing to pay, and had bank check to purchase. Had the salesman send me pics, videos, and inspection report. Bought the vehicle site unseen. All was good for the first week. 5 days after purchasing the vehicle the battery died leaving my 16 year old daughter stranded. I was able to contact the sale rep who agreed to have the battery replaced. Their office was over an hour away from where she was and I told the rep if it was ok with them that I would purchase a battery and install it if they would reimburse me for it since we had only had the vehicle for 5 days. He agreed. I bought the battery ($250+), installed it, and sent him the receipts. Weeks go by. No response. No check. I contact the rep. His response was that he submitted it to accounting. I asked for him to check up on it. He told me there was nothing he could do. More time goes by I follow up with him again. He tells me that accounting has the receipts. More time goes by. I follow up with him yet again. He quits responding to my messages. If you weren't going to pay for the battery why agree to do so. I have copies of all the text messages and conversation. Unless this is resolved I will steer everyone away from their dealership. Salesman: Lanney Parker Cell Phone # 256-612-6646 read more

We've purchased two cars from Bentley Hyundai. Our first purchase was amazing, start to finish. Our second (very recent) purchase had a few more hiccups, but ultimately turned out great. I'll return to Bentley in the future. BTW, I found management super responsive and respectful, and I highly recommend contacting them if you have any problems. Everyone makes mistakes, but a good company rectifies those issues, which they did. read more

This my 2nd Hyundai Genesis. My 1st one never gave me any problems and the service department in Birmingham was AWESOME. Back in May I called about an check engine light coming on and needed to bring the car in to have it checked. Let's talk about this automated service they have that you are hardly ever able to physically talk to anyone. This is a way they can filter their phone calls. Anyway I was informed that no available appointment were open for 3 months. So I decided to get an oil change with the hopes of them looking at the vehicle for the check engine light while they had it. An appointment was available for the oil change so I received one the next week. My signal light was also out so I brought a bulb in with me. When I arrived at 830a I asked how long would be the wait, William stated o about an hour just for the oil change and the light bulb replacement. I was there until 330p and my car was never moved. When I told them to give me my keys because I just waisted a whole day watching everyone come in and out. They apologized and said they would come get the car as well as give me a loaner. Great gesture. I declined the loaner as I would be out of town for that day. They had the car all day and when I called he said they were still working on it. I said 8 hours and it still not ready for an OIL CHANGE. He called me back 2 minutes later and said the car was ready for pick up with the oil change at no cost. So when I picked the car up I was informed that the transmission needed to be replaced and the vehicle was not covered under the 100,000 mile transmission replacement because I was not the original owner. Once you purchase a used Hyundai you then only get a 60,000 mile warranty. And they would submit something to the corporation to see if they would assist with the cost. ok. Then as I left I noticed my headlight was not working. I turned around went back ask William what happen to my headlight. He went to the back and they said the casing was broken. How could that be an the light was working when I brought it in but now its not upon them trying to replace the signal bulb I brought in? William said the mechanic who worked on my car was gone for the day but he would ask him and get back with me. Months when by and never heard anything about the headlight nor the transmission. I called and called and called and called. No assistance! So three months later I get a letter saying the car had 3-4 recalls on it. I called to make an appointment for the recalls. When I arrived to my appointment I asked howlong they would need the car he said 2-3 days. I ask how was I supposed to get around without my car for 2-3 days he said that's a good question and never offered me a loaner. So since I was there I requested to talk to the service manager regarding my previous issues with my broken headlight and the transmission issue. I watched him go to the back and talk to the service manager. He came back instructing me on what he said I ask to speak directly to the service manager please. So he came up informed me the form was never sent to Hyundai and they would get that processed but there was nothing they could do about the light. While I was waiting another customer was complaining about a part being broken while it was there to be serviced. I also spoke to an employee that informed me that was a recurring issue with the service department. The service agent said that happened months ago and I said exactly and Im still waiting on a call back. He said you was given a quote. I said a quote may have been written out but I never was given one. And he then prints it out for a $2000 dollar charge to replace the headlight. I have contacted the Hyundai corporation regarding the issue and they informed me that Bently Hyundai was privately owned an unfortunately they don't have the best of luck with communication with the dealership. I wanted to upgrade to the 3rd generation Genesis but if I have to rely on Bentley Hyundai I will pass on this brand all together. read more

I wanted to lease a new Hyundai Tucson and I visited my local dealers and was very disappointed with their behavior as they thought they were selling gold and doing me a favor by selling me a car. I was referred to John at Bentley Hyundai, and I reached out to him and he turned out to be a great guy and a straight shooter an within a few minutes we worked out the deal and i drove 3 hours to the dealership the next day to drive my new car home. Amazingly nothing changed once I arrived at the dealership and all went smooth and without any issues. I was in and out in less than one hour. Now that is quick for a car dealership. I would definitely recommend this dealership and John to anyone. Keep up the great work. read more

Terrible experience with salesman Justin Collins. I was very honest upfront about where I was with my credit and down payment. May 6th he took all of my information, had me complete an online application text me about the car I wanted and said he'd follow up after lunch and that my online app was complete. No follow up on the 6th so I did the next day. May 7th He said he was still working on it and would follow up by 2pm, not a word, text or email. Wednesday May 8th I followed up again and he didn't even respond. That same afternoon I knew he'd never follow up so I went to another dealer was approved the same day for a newer car I inquired about at Bentley. I'm not at all upset about them not approving me for a car but I am however upset about this dude wasting 3 days of my time and never ever getting back to me, this is by far the most unprofessional experience I've ever had at a dealership. Common courtesy would have at least been to call with an outcome. It's now the 13th of May I have new car keys in hand and not so much of a word from this dealership! Run for the hills people, mine is NOT the only 1 star review Brett M. That is a bold faced LIE! He NEVER contacted me or responded! You people are terrible! A simple I apologize would have been much better than this crap response! read more

Yes I have had a engine recalled on my Hyundai Santa Fe turbo however my car has been at Bentley Hyundai and Huntsville for 2 months now and I have called the main corporate office and I have numerous amounts of lies and the amount of time that it took for them to even start on the car and turn anything in and then to top it all off they didn't turn none of the paper Carfax work in none of that but in regards they could have got their own Carfax because I've been without a vehicle now for 3 months loss of income only vehicle we have I'ma have a family to feed it's hard for feeding the family when you can't go nowhere there's no buses here nothing and all they can do is is not give a crap about me I would not shop at that place for anything and I think really all of them need to be drug tested because they all act like drugs I'm throwing drugs because they I told him my my home address three times and it just now they just now got it on filed today and that's the two months ago I got that on paper too New 48 or somebody's going to be out there you don't get ready for it read more

I used the Hyundai website to determine what the standard maintenance prices were for 22.5 K mile and 30 K mile service. At the 30 K mile service on 6/8/2021 the web price was $165.79 and the actual price at Bentley was $760.42. The Bentley 30 K service included Transmission power flush for $240 (the Owners Manual for this car states: No check, No service required, and for Severe Usage: Every 60,000 miles), Cooling system flush $150 (the Owners Manual for this car states: Replace at 120,000 miles or 10 years), Fuel Injection system service $145 (not listed in the Owners Manual for this car). I am fine with these additional services if they will actually improve the longevity of my car, but the manufacturer does not require them. Are they really helpful or do they just generate more money for the dealership? read more

I took my Genesis GV70 in for routine service on January 31,2024. At that time I had scheduled an appointment to have all of the door window trim replaced on my vehicle due to a tarnishing effect that Genesis is aware of that is a defect with this trim that was installed on the sport models. At the time the service rep told me that the next available date was April 30th which having to wait 3 months is ridiculous to me but I had no other options. At that time, she asked me if I would be needing a loaner vehicle to which I replied yes. Too my surprise I was contacted on Friday, March 22th and asked if I would like to move my April appointment up to the following Wednesday, March 27th to which I replied yes. I show up to the appointment on time by 8 am. The advisor checking me in asked what was I there for. I told him for the trim replacement. He asked me had it been looked at before, I said not that I'm aware unless they looked at it while servicing it. So he then tells me that they will have to go through the process of trying to polish it then take pics of it and if it needs replaced then order the replacement parts for it. Confused, because I thought that this appoint which was scheduled 3 months out was to give them time to order the parts and have them ready to replace at this visit. This was just a visit to look at it to determine its bad when it is very obvious and a known issue with this trim on these vehicles and they already know that polishing does nothing to correct the problem. On top of that, he then tells me that they don't have a loaner vehicle for me, but if I would set in the waiting room they will get on it right away and get it done asap. Frustrated, I said ok but then called a friend who lived close by to come pick me up for a bit until I got a call. I never got a call so I had my friend to drop me back off at the dealership over 4 hours later to see if they were done. I was furious when I walked in, looked out the window and saw that my vehicle was still parked in the same spot as when I left. I asked the guy if they were done, he gives me a blank look and says I doubt it, it is a rather lengthy process. Dude, how the hell would you know how long a process it is when it ain't even been started. That is exactly the reason why I had requested a loaner vehicle and should have not been scheduled in unless one was available to me. I certainly was not going to sit in the damn waiting room for over 4 hours from the time I was scheduled just to find out that they have not even started yet. Very poor customer service here. I just relocated to Huntsville from Indiana and the Hyundai dealership that I used there was by far better than this place. Genesis needs to open up a separate dealership here as well, if they are going to classify this as their flagship brand!!! I am a previous Lexus owner and I believe that I will be selling this car soon and going back to where I got good, personal customer service. Lexus here I come. read more

I've been waiting a week for Mr. Bentley to return my call in regards to one of his dealerships. Their 5 Count marketing ploy is a joke. I've been a customer since 2017. The shady business practices that occur at his dealership would be against the law in my industry. I've spoken with Brett Maxey once and the only thing that I retained from that conversation was that she had to work from home on Tuesdays and Thursdays to worry about taking care of her children. She didn't care anything about me or my situation. Actions and words proved that. I was going to pay cash for a car and instead of selling it to me they sold it to someone else to make more money off of the sale. Stephen is one of the worst car salesman that I've ever dealt with. I was called one afternoon for them to tell me that the car I've been waiting almost a year for had finally arrived. Denim Venue. I was at the doctors office so I asked Steven what time he'd be there the next morning so I could come get the car. He told me 8:30 and I said I'd meet him there. I WAS AT THE DOCTOR. THEY KNOW IM HANDICAPPED. JUST BURIED MY MOM AND DAD. But yet it wasn't 20 minutes that he text back to tell me that someone was looking at my car. Then he called back 10 minutes later and said guess what they bought the car. I was like you're joking me. He hung up on me and that wouldn't answer my call. Who treats a four year old customer like that? BENTLEY THATS WHO. What was the purpose of even calling me if you were going to sell the car 30 minutes later? That doesn't even make common sense. And this response shows just how much Bentley cares about a 4 1/2 year customer. They don't but thank you anyway. I got a better car at a better price and better customer service so I appreciate you sending me to your competitor. FYI. You sure do have a lot of one star reviews within the past year. read more

See all

I cannot stress the satisfaction of buying a new car with Bently Hyundai Their team is Fantastic, Very Helpful, and above all Respectful. I initially went in to try and get a new SUV but since my credit history is not that great my options where very limited. I thought that I was not going to get approved for any vehicles, I test drove the Santa Fe and really liked everything about it. Victor Vargas was the salesman who helped me throughout my purchase. I was asked to come in the bext day after leaving defeated with thinking I was not going to be able to get a new car with very little down. I got a call from Victor the next day telling me, that him and his team where working with me and the banks to get me approved for a different SUV. I remembered that Hyundai carried one of the most unique and spectacular looking Hatchbacks the Hyundai Veloster. Well I test drove their base model and fell in love. I asked if they had other colors and they showed me the turbo, after I saw the increase in power, I knew that was my car. Victor and his team made the rest of the paperwork as easy and smooth as possible. He even went out of his way to drive my truck home so I could take my new Veloster home that same day. I highly recommend Bentley Hyundai for anyone who is looking in buying a new or possibly used car. They will work with you and wont give you the run around like a few other dealerships I was in contact with. I was looking at other vehicles but they did not take me seriously and im glad Bentley did and worked with me. I'm extremely happy with my purchase and will tell all my family and friends about this hassle free experience. Victor even threw in the first oil change free. read more

Bentley Hyundai - 2015 Veloster Turbo from Bentley Hyundai, Huntsville AL - Car Dealers Near Me - Huntsville, Alabama

I've purchased two vehicles from them. Blake is always super helpful! I've only used their service/parts once and has very satisfied too. And the staff always wants to make sure you're taken care of. read more

Shady business practices. Bought a brand new car and tried to return within 3 days as promised. They didn't have what I wanted and promised to honor the 3 day guarantee until I actually gave them the deposit. After they had my money they started talking as though it'd be any other trade so I asked for it in writing and they gave me excuses as to why they couldn't so I reached out to management. I got my money back but still screwed out of the opportunity to exchange and called a liar. read more

Fair prices on new Hyundai's right now. Be prepared to get the "pass off" and the "sit and wait" ploys that are typical. I test drove last Jan and then again last Tuesday. Made an offer (cash) that was literally received w/ laughter to which I counter offered and then walked out. Next day they counter offered fairly. Went to get car and it was a two hour process even though it was a cash transaction and salesman could not deliver the car to my house. After telling me he would meet me at my house to do paperwork and buy the car. He waited till 10 mins before closing to tell me he could not deliver car AFTER I signed all paperwork Ugh. Soo I'm stuck with two cars at closing time in HSV. Returned today talked to sales mgr and we had a convoy of vehicles on the road in minutes to get me, my new car, and my previous vehicle home. I love the car and plan to keep it a decade like my last one. Just be prepared to stand up for yourself and of course-- Hold them to their promises. Happy motoring. read more

Bentley Hyundai - Car Dealers Near Me - Huntsville, Alabama

The salesman I dealt with, Joey, was informative & patient. I was looking for a new car & all I really knew was what I wanted my monthly payments to be. He priced out a few different cars, which lead me to the car I ended up purchasing. I can't thank him enough for make my first car buying experience so easy. read more

Bentley Hyundai - Car Dealers Near Me - Huntsville, Alabama

When I first made my service appointment I was told my 30,000 mile service would cost around $650.00 which I thought sounded high. I checked on the Hyundai website and found the manufacturer's recommended service cost $166. When I called this to the attention of the service advisor, and the the service manager, I was educated about something called a "dealer recommended" service appointment. I was not happy about this price difference, and insisted that this dealership NEVER quote me "dealer recommended service pricing". I found the attention to detail in regard to the service done to my vehicle to be of a low quality. This is the second time the cabin air filter in my car had been replaced, and both times there was debris stuck in the blowers that wasn't noticed by the service staff. The noise was obvious when I turned on the A/C or heat. This poor attention to detail caused me to miss an hour of work to return the car back to the dealership to fix the noise situation in my A/C and heater due to a poorly installed (not checked) cabin air filter. The service manager provided me with a gift certificate for a free oil change which was appreciated, however I would have preferred the service to my car to have been correctly carried out during my first service appointment the day before. Also, I purchased a tire which was marked up considerably (the $70 tire at Walmart cost me $125 at this dealership. This tire was sold to me without the valve stem cover, which I asked the dealership to mail to me since I didn't want to have to return my car to this dealership a third time in a week. In summary, this was by far the worst service experience I have had with any car I have owned for a long time. I hope the service experience improves at this dealership. read more

Do not buy a car from this dealer and never use their service department. Took my car in to have a sensor replaced 3 mos later and my car is now totally disabled and was never fixed correctly. Horrible dealer and horrible service!!!! read more

I hadn't been a fan of Hyundai, but my experience here along with an amazing new car - I'm sold on Hyundai and this dealership!! Our salesman, Dan, was honest and gave me all the options I could have and the differences between models. I bought a Sonata and I love it!! I would recommend this dealership to anyone thinking of buying a car!!! read more

One of the worst car buying experiences we have ever had. While the vehicle (Hyundai Santa Fe Sport) is performing fine, the purchase process was horrific. While our sale person (Victor) was professional and knowledgeable, the sales manager, finance person, and general manager have been less than professional. Let's start with the sales manager. He actually stated that his service department will try to up-sell us on parts and service. Really? That makes me really want to try out your service department! Very unprofessional statement. Plus, we were never given a tour of the service department, introduced to the service manager, etc. like we have been with previous new car purchases. The finance person was completely unprofessional and disorganized. He was so busy trying to up-sell us on extended warranties and coverage (20 wasted minutes for a spiel we did not want) that he forgot to have us sign all of the proper paperwork. He called us the next week and asked us to come in (on our own time) to sign the omitted paperwork. When we arrived two days later, he was so busy trying to up-sell other customers in his office that we left after waiting for him approximately 15 minutes. When we came back again (3rd time), he apologized that he didn't see us (after he had been told we were there). We signed the paperwork and left - so unprofessional! Lastly, we received an email about a week later from the dealership asking us about our purchasing experience. We outlined the above problems and requested (via email) to be contacted by the general manager (Scott Bentley). When we had not heard anything within a week, we contacted the dealership directly (via telephone) and again asked the general manager to contact us. It's now been over a month since we purchased the vehicle and we have yet to hear anything from the dealership. Again, so unprofessional! Perhaps Bentley is the largest volume Hyundai dealership in Alabama, but once they have your cash, they forget you exist. No calls, emails, or communication of any kind. Like we said in the first sentence, the worst new car buying experience we have had in our lives. I would recommend finding another Hyundai dealership who will actually communicate with you and treat you like a valued customer. read more

Even though I hate having to do vehicle maintenance, I always love coming here. The employees are so friendly and attentive and the waiting room is very comfortable. read more

Our recent car purchase was the best one we have ever had. There was no hassle, no games, just clear understanding and agreement. We have had several different makes of cars: Honda, Toyota, Mazda, Dodge, Chrysler and now Hyundai. I am set for Hyundai for life and Bentley for as long as we live in the Huntsville area. read more