The Westwood Plaza is one of the better assisted living places in the area. It's located on…read moreWestwood Blvd in a nice neighborhood that is very walkable for those who can go out. I helped a psychotherapy client of mine move from another place in Hollywood where he was doing terribly. Within a few weeks of living at the Plaza, he came to life, making friends, looking much healthier, taking care of personal hygiene, all of which hadn't been happening for at least a year in the other place. I highly recommend The Plaza for all these reasons and most importantly the staff, especially Luz and Theresa, really care about the residents and go out of their way to make sure they are taken care of.

A really good assisted living care home. Staff are super friendly, patient and kind. A shout out to…read moreLuz and Theresa who go above and beyond. I highly recommend.

Hilda and her staff and family are so lovely. Do not bother looking anyone else to take your loved…read moreones, Hilda's home is full of love and joy!! I am so happy that my husbands family took Auntie Jane there, she was very happy with all the help, she said the food was delicious and Hilda and her staff always welcomed us in for frequent visits to see Auntie. Thank you Hilda, for everything you did for our Auntie Jane (Best known as plain Jane)

Outstanding board & care facility in West Los Angeles. Hilda and her staff are some of the most…read morekind and caring people we could have ever hoped for in caring for my elderly aunt who suffered from dementia. We chose a board & care over a typical nursing home environment because we wanted our loved one to feel at home. The home is spotless, the meals are amazing and the level of care is 2nd to none. Hilda, you made a truly difficult time for our family not only bearable, but seamless. We are eternally grateful to you and your lovely staff for caring for our sweet Aunt Betty in her final chapter. God bless you!

I am the DPOA for a dear friend. I was the one who initially looked at the facility. the dining…read moreroom is very nice. they have a Chef preparing delicious meals. The staff is very attentive. I was given a choice of rooms for my friend and picked the perfect one for him. After two other facilities where he was extremely unhappy with, Terraza has worked out really well. I often have a meal there too. and am very pleased with what they serve.... The neighborhood is also nice and quiet.... This is a good place....

I come here to volunteer 1x a month for 2 hours with LA WORKS. We play bingo, give manicures, and…read moresit and talk with residents. The place is well maintained and looks new on the inside. Free water and tea as well. We only saw the game room, dining area, and the beverage area. It looks like there is some kind of mtg room or screening room too. Staff was very friendly and nice. I did not see any parking but I found a street parking spot. Worst case, park at VONS and cross the street. The residents were fun, chatty, grateful, and happy which speaks well to the place. Can't wait to go back again next month. I met some really cool volunteers.

The Beit Shalom team has made my father feel like a part of the family for over 6 months that he…read morehas lived in their care. Most recently he has lived at Ocean Pearl for two months where he has received healthy and diabetic friendly meals, exceptional care and a beautiful and clean atmosphere. The home is beautiful, newly remodeled with lively furnishings and personalized service to daily support needs. Our family visits regularly and Is always met with kindness and updates on my dad's care. The owner and administrator efficiently handle all of our requests, with a smile. I highly recommend this facility to anyone looking for a wonderful quality of life.

From the owner: What makes our facility unique is its size, experience, and available resources. Our 6-bed facility…read moreensures that staff are always available when our residents need them. Larger facilities struggle to ensure that everyone is exceptionally happy because they have to keep track of so many residents. Furthermore, because we've been operating other similar facilities for over a decade, we have the skills, experience and resources to help you make the right choices and keep your loved ones happy, safe and healthy. Our facilities specialize in dementia care, mobility impairment and many other conditions that would impair an individual's ability to preform the many basic activities of daily living.

It was a tough decision when my mother-in-law needed assisted living - and after meeting with the…read moreSunrise of BH team (who encouraged us to visit as many establishments as possible -- which we did) Sunrise was our clear choice. Our entire family couldn't be happier and we saw her thrive with the activities, friendships and found that when we dropped her back off from a day with us her friends were out on the terrace with wine and cheese calling they'd saved her a seat. It does our hearts good to know she is safe, well-cared for and surrounded with good food and people. Now with Covid-19, the Sunrise team has kept her safe, and balanced stimulating activities within stringent safety precautions and kept us up to date with all of their efforts so we're fully informed on testing, staffing and what the protocol is for families. We got a video call device from Alexa/Amazon and the staff actually helped her set it up so now we can "drop in" whenever she wants to chat with us face to face! LOVE Sunrise of Beverly Hills for all that they do and are. Part of our family!

How nice that you are reaching out - a year later! When I brought up these concerns at the time,…read moreno one cared. Now that you see there is a review posted, you suddenly want to resolve the matter. There is nothing to resolve. Your actions spoke for themselves. The excessive billing, the cold-hearted treatment, the utter disinterest in the concerns I voiced - I still recommend that families do not put their loved ones here.

I had my tour today of Belmont Westwood Village, I will just say I was thoroughly impressed. The…read moreplace is just lovely and the entire staff is so helpful and friendly. I stayed for lunch and was very pleased with the quality of the food. The director stopped by our table, I found him to be absolutely charming, he took the time to speak with me and answer some of my questions. I even had a moment to talk to some of the residents which has made me even more confident that moving in here is the right decision.

The good the bad and the ugly like the movie. Let's start off with the…read more GOOD Aesthetics are nice. Some "intitled clients" Many hard-working people are engaged here to look out for all us clients. THE BAD Lighting in the dining room is just way too bright. It is to the point that I have a difficult time eating meals in the dining room as I am light sensitive after eye surgery. Management do not care to do anything about it. I am a creature of habit and try and make it simple by ordering the same thing in the dining room every day for consistency. Some things like potato's being cooked the way that I like them with bell peppers, onions, and garlic are wonderful. Other items like chicken and fish mostly are overcooked and hard as a rock even though multiple times it has been discussed with no luck. Sometimes just the basic food is better than adding all sorts of sauces or international flair of calling items what they are trying to make them sound sophisticated. Sometimes the simplest things are not available that you would consider a normal kitchen to have a stock pile of, like hollandaise sauce or eggs Benedict, chicken fried steak, Chunky salsa or tomatoes and onions for vegetable omelette, steak and eggs for breakfast with gravy, did I mention biscuits and gravy would be nice once in a while sausage gravy/coffee gravy/anything with gravy. This is a company with their home office in Texas, other locations offered steak and eggs where this location does not. When they run out of items they did not substitute or contact you to recommend something. They just go without so what I've had to do is order additional food in anticipation of some items not making it. Most of my items come to my room for me to eat where I have somebody go down and pick it up at the kitchen. Food temperature has also been a problem. Some items that are hot come out cold some items that are cold come out hot. There is no rhyme or reason or stop gap to make sure these items go out the temperature they're supposed to. This is a major concern to make sure people don't get sick off of the food that is being served here. All right, I have come up with this to hopefully express the challenges that I have trying to have Belmont Village Westwood be the highest rated facility around. I know some people might not like what I have posted. This is for criticism to see if management can step up to the plate. and make Belmont Village Westwood the best facility around. I do know Rome was not built in one day. Let's see on 4 July if they could take the challenge. Going on three years of living here some things have changed. They have scaled back the different types of items in the kitchen. What used to be different pastries and items now are limited with in House cakes and pastries that are just not up to perfect standards. They have limited the fruits and vegetables claiming they had too much waste and availability. Multiple times I have had fresh fruit that has not been washed or have been mushy and Old. It is hard to keep track of everything like that. I do agree. It is not good though to send stuff out of the kitchen. That staff would not eat themselves. That brings up another item multiple times. I have asked staff to taste what they had served me which they would not do. They should not put anything on the table that they would not eat themselves. Consistency is very important, when management leaves the kitchen area all hell breaks loose and things go to pot. My recommendation would be keep management in the kitchen and dining room at all times or have one person who has. The authority to make executive decisions. If items run out, you should be able to substitute for something else of greater value. For instance you run out of chicken of the day, break out the salmon or the steaks. They use the saying " subject to change" well it seems like the kitchen does whatever the hell they want an items that you are expecting to be on the menu like rice pilof, Chinese peas, or potatoe wedges end up being something completely different. What is the use of having a menu if you're not going to stick to it. Why not just state " food Dejour" or chef surprise. Please stop burning and over cooking the mahi-mahi and salmon. A beautiful animal gave its life to be on a plate.!!! THE UGLY Answering the phone in the middle of the night to take care of anybody's emergencies is very important and does not get accomplished here. When you have your own private companions, the staff here at Belmont are two lax. They won't even empty the trash. Even being an ass multiple times to management staff do not pick up your trash multiple. Times a day. The cleaning staff do a wonderful job. Keep it up folks thank you. The maintenance staff do a wonderful job and are fairly quick. Transportation staff are wonderful even though they are shorthanded in vehicles at times. Best regards. Chris.

I needed my father moved into a senior living community immediately. I imagined it would take at…read moreleast a month if not longer. Ron Passaro responded to me and was on top of my request from day 1. I was in town for only 1 more day and he arranged for us to visit a place that checked our boxes that day. In under a week my father was able to move in. Ron made miracles happen. Ron was honest, he worked within my father's budget and it was a very positive experience that exceeded my expectations.

Ron and his wife Susan of the Passaro group saved me by finding a place for my mom. Her health was…read moresliding after a severe bout with pneumonia and she was no longer able to live by herself. Since my daughters wedding was upcoming quickly, I needed a place for her to move and call home. The Passaro group found the perfect spot for my mom, and she loves it! (even commenting that she never wants to go back to her house!) I can't thank them enough!

Terry Santos (Manager) and the rest of the staff are very professional and helpful to the residents…read moreand to the providers that visit their clients. Every time I visit, I see the Facility very clean. Terry the Manager works very hard to keep order and makes sure residents are safe. I am very satisfied with this Facility thank you Terry for your patience and your hard work!!

The Manor is literally a Hell hole. I would not even allow my dog, much less a human I cared for,…read moreto spend 15 minutes there. The single rooms are the size of a closet without a closet. The facility is beyond nasty without sufficient supervision, especially on the weekends. Before you allow a family member into this facility, visit the actual rooms where people are housed. I have seen cleaner prisons. It's truly sad, the residents there are great people. They deserve better treatment and living conditions.

because my loved one is at Welbrook I sleep soundly. she is…read morevery well cared for, well dressed, clean and well fed. maybe the constant activities meant to stimulate aren't her thing, but the entertainment and community are wonderful. great staff highly recommended

A beautiful residential care facility in the heart of Santa Monica. The only such facility on the…read morewest side of LA with a nurse on staff 24/7. A high tech monitoring system is built in to the building that alerts staff to any potential need for assistance such as falls, so residents do not need to wear devices on lanyards, etc. Facility resembles a high end hotel, bright, cheerful, and beautifully furnished and decorated. Staff is outstanding, helpful, and attentive, and assists residents with FaceTime or Zoom calls to friends and family. The most important characteristic of The Welbrook is its commitment to residents' care and comfort. Each resident has a cute private studio apartment (no individual kitchen facilities, as all ambulatory residents eat in the lovely dining room). This is not a "for profit" facility, and it has only 3 fixed price points that depend upon the amount of physical care a resident requires--no "cafeteria"-style menu of fees for services such as medication management; the fixed fee covers everything. After some terrible SNF experiences and a difficult struggle to locate an acceptable residential care solution for our family member, we tripped upon The Welbrook. It was the answer to our prayers and a huge relief for the family. We are now relaxed in a way we have not experienced in several years!

Nice place for my aunt to live. She enjoys it here. We spoke to some very friendly guests and…read morestaff. My aunt knows everyone and everyone knows her. Pictures and decorations are modern, interesting and creative. There is a patio in the center of the complex to allow residents to get some sunlight without being near traffic. The carpeting is clean and rugs are safe for residents and guests. I dislike walking into a facility and see rugs with the ends curled ready to have elderly trip and fall. There is a library room, game room, sitting and dining rooms. Very nice layout for residents.

Worst experience we have ever had. We chose this place for our parent partly because it was the…read moreonly Jewish community around the area. From the beginning we were very disappointed with the way the place was run. Our parent was bullied by another resident, and the management did not inform us and would not have, luckily we were told by other residents. The management dragged their feet and did very little to remedy the situation. Of course they did not want to ask the bullier to leave and lose that income. Very little attention paid to residents, very little response to family inquiries/complaints. The residence is badly in need of an overhaul. I hate to think what would happen in case of a fire or other emergency in case of evacuation. The so-called "afternoon tea" is leftover cake from the night before. In all the time my parent was there I met and talked to many residents and their families and no one said anything complimentary which makes me think the good reviews posted here are not genuine.