I want to shout out to the Office Manager, Victoria, who went above & beyond to get a tech out to our home for a HVAC service. I scheduled an OL appointment but had inadvertently got my dates wrong so I was expecting them on 4/22 when my appointment was for 4/29 - DOH!! I emailed asking for the status & Victoria got right to it - she informed me of the OL appointment date and I profusely apologized for the confusion. She then checked her schedule and was still able to get the Tech, Brian, to our place that same day. Wow - great customer service and Brian was very conscientious while working in our home during the pandemic. He took the time to explain things and did a fabulous job. Well done Berg Heating & Air Conditioning. You've earned our repeat business. Thanks again! read more

This is the second AC/Heat unit Berg's has installed for my home, the house has two units. I am pleased with my Carrier Infinity unit just installed, it is super quiet, and cost much less (thousands less) than competing units and comes with higher rated heating and cooling. The unit is "sleek" and easy to maintain. The Infinity is remotely monitored and software updates are automatic; Carrier sends me an Email when updates are installed. Berg's came on time, cleaned up quickly, and replaced my 20 year old system in two days. Gone is the old metal exhaust pipe for the secondary gas heat ex-changer (programed to fire up below 25 F) which exceeds Government suggested gas efficiency, allowing escaping exhaust to use PVC piping. Good bye high gas bill for this unit. Call Berg's, they will do you right. read more

Contacted this business on Wed. morning. Unable to provide service until Friday am. Told we would have a technician between 7:30-12:00. Sent an email to ask a question of business at 10:00am Friday. No return response. No call and on one had shown up by 11:45am. Called. Left message on answering machine to contact me as soon as possible. No response. Apparently, someone finally called around 12:20. No apology, and no discussion about why someone did not call and let us know they would be after the promised time. Calling another company to provide service. Remember how mad you get when given a time after waiting for 2 days and no one shows up. In my opinion, based on my experience, this could happen to you if you call this company for service. It happened to me. If I could give 0 stars, that would be my rating as zero got done read more

This company installed a decent heat pump for us with minimal headache, unlike all the other companies that made a concerted effort to sell us something at twice the cost of what we wanted to spend and twice as big as we needed. And their estimate was free. They made good on their warranty service the first year and their technicians have always been polite and punctual. Unfortunately, I don't find their service people very well-informed and the installation was a wee bit sloppy. Thus only three stars. However, they appear honest, which is something difficult to find in the trades these days. However, I do recommend them for value and dependability. read more

The entire experience with Berg was outstanding. Worked with Alex to choose the best alternative for a replacement HVAC System and to receive a free estimate. Two of my neighbors had highly recommend them. I decided to go with the Carrier Hybrid Heat Pump and gas furnace unit that Berg recommend. I felt that they were very honest and we were able to get to a very fair price without all the wrangling and gimmicks. They did the installation the following week in one day with no issues or additional costs. The quality of the installation was excellent. A technician came the following day to fine tune the unit and to educate me how to best use it. So far, I'm loving it and especially the Ecobee Smart Thermostat and phone app. Great company and I highly recommend them! read more

We have had a maintenance contract for Berg's to service our equipment for years (a 4-plex and our home). One of the units in our 4-plex went out. The technician who came out could not fix the unit. The following day I got a phone call to say it would be two weeks before the unit could be serviced. Since I had routine maintenance scheduled, I tried to switch the 3 apartment units and 1 home unit for the repair work. (The routine work on the four units was a week earlier.) Could I switch 4 maintenance appointments date with the repair on 1 unit? NO Could I schedule an emergency repair and pay $150 extra? NO The only way to schedule an emergency repair is to call after 3 pm. Oh, did the person who called know how much the repair service would be? NO If I could give zero stars I would. read more

Saturday, June 19, our A/C compressor quit running. It was well over 100 degrees. We contacted Berg's, and within two hours we were up and running. Torin responded within an hour. In minutes he had diagnosed the problem being the capacitor. He replaced it and checked our refrigerant levels, which he said were good. Torin also educated us as to the use of the A/C which would prevent future similar problems. Well done! read more

Can't say enough good thing's about Berg's. Great prompt service. I made the mistake of calling another HVAC company when my Condenser went out. They replaced the capacitor and said that it was fixed and left without checking to see if I was getting cool air. It wasn't and I called them back and they said that I needed a new Condenser and that would cost $2,650.00 for a new system. I then called Berg's and what they found was that the capacitor was wired wrong by that contractor. I almost got screwed good ! read more

We bought a house in Sonoita and could not figure out where the filter was! Brian came out - showed me where it was - even let me help change it so I would know how. (The filter was up in the attic in the unit!). He was awesome! Even brought in a treat for my obnoxious dogs. When we need service or to replace this unit (it's 15 so...) - we will call Berg's! Thank you Berg's!! read more

I write this in September. This first month of autumn. In most places leaves are turning beautiful colors and the air is turning crisper, colder, Halloweenie. But not here. In Arizona it's still in the upper 80's, so when your AC suddenly dies on you and the interior of your house cooks at a steady 87 degrees on a daily basis, AND you're 7 months pregnant, you will wish you were DEAD! You will also be told by friends and neighbors, whom have dealt with air conditioning issues in the past, to get ready to pull out your wallet "and bend over... and hope for lube". Implying (somewhat grotesquely) that AC repairs cost more than just hundreds of dollars, it's usually thousands. Berg's to the rescue! We didn't have an easy fix either. It was the compressor that needed replacing and apparently that's the main part. Lucky for us Berg's found out it was under warranty, ordered the part, and squeezed me in ahead of a few service calls when I called their receptionist in desperation saying "I am pregnant right now and ridiculously huge .....I NEEEED my Air Conditioner.....please help me?" They charge about $100 an hour for labor. They were professional, efficient and my house is a freaking ice box right now. Can I get a "Hallelujah"! read more

Berg's just finished installing a new furnace to replace the 23 yr old furnace in the house we purchased, and a complete HVAC cooling system for the main house. They installed mini-splits in two rooms that were added on. They were efficient, professional and the job was well done. We now have the most comfortable house I think either of us has ever lived in. The only thing that would have made our experience better is if the technician who inspects the install and gets things working had texted or called an approx time he would be coming. Yesterday, we waited for 3 hrs and had given up on him when he suddenly showed up during dinner. That could have been avoided with a quick text. Otherwise, we're thrilled with our experience, the work that was done and the marvelous outcome. read more

The tech arrived on the early side of the window I was given. He was friendly and professional. He worked quickly and did a more thorough job than others I have hired in the past. I needed the furnace/air conditioning system tuned up/annual service. He got it done quickly and gave me some good tips about keeping it in good working order. I will definitely call Berg's for our next service. Their pricing was better than the other company I had a quote from as well. read more

They were able to send a technician to respond to a call the same morning. Torin, the technician, quickly diagnosed the issue and replaced my blower motor within the hour. He was polite and efficient. The price was reasonable. read more

We had our roof redone by Ulysis at Westover. Great work! And while he was on the roof he said was worried that our swamp cooler might not have been properly installed by whoever installed it before we bought the 1963 house he suggested we call Bergs and we are SO happy we did. They said the swamp cooler is fine and we don't need any more. We are SO impressed with the integrity of this company. Well definitely call them when we need work again because we know we can trust them to the tell us the truth. Super happy we're not spending lots of money. Also, they were super quick. I live in Texas, so I called and told them we needed an estimate, but they'd have to coordinate access with my parents. They called my parents within the hour on a Friday. Scheduled the visit for Tuesday, first business day after a Monday holiday. Arrived exactly as scheduled. Prompt and timely. Couldn't ask for more. read more

We have a custom built house in Cascabel , 27 miles North of Benson.Last 8 miles of the two lane county road are unpaved road to reach us.Berg's did the original installation and design based on our Architects Mechanical plans. Installation, equipment, etc are all perfect and to plan. We have needed two service calls since the house was built 8 years ago. Berg's is incredibly responsive and professional and their technicians are more than courteous.Prices for travel time, labor, and parts are more than reasonable and more importantly, we can count on them being there when they say they will be, inform us of exactly work needed, provide professional invoices with option for on-line payments. We would not hesitate to recommend them for new installations or service. Great company. read more

Very disappointed with Berg's. I Had them install a unit in my home 3 years ago and the unit has broken down twice since it was installed. The unit is under carrier's warranty for 12 years but Bergs charges every time it breaks. 90.00 just to show up and tell me its broken and than charges by the hr to fix it. This happened 2 years in a row on a 3 year old unit. They don't even seem to care about their equipment constantly failing. Well.... There goes 1/2 my Christmas budget again. read more

Berg just fixed our air conditioning unit with an $18 part when another repairman from a different company told us we needed whole new $8,000 unit! It doesn't get any more honest than that! Thanks Berg!!!! read more

The first time we had to use these guys they were not reliable or quick. I explained to the woman on the phone that I had two kids who were really suffering from the heat in the house and that this was the third time I had to call about their service, she laughed at me. From then on it didn't matter how good the service was, she had no right to be that way. read more

We are one of the owners of a store in Sierra Vista, AZ. We used Berg's in 2013 and the work requested was completed to our standards. 2/2015 we requested a review of our units on our building and it was completed. We then asked if they would like to coordinate and install 4 new units for our building. They agreed, 4/3/15 we began the process of trying to have a form completed by Berg's. They drug their feet, then promised the completed form one week later. The next week, we rec'd an email complaining about the length of the form. I called and spoke to a GM and was told, that since they were not providing the units, they could not fill out the entire form. They felt liable. They changed their mind and mentioned that the estimator made a mistake on the bid. Due to their unwillingness to complete the form, they are not honoring the contract. We are now looking for another company. Time has been wasted. read more

I wanted to take the time to write a review for Bergs because they are an honest small business that puts their customers first and will not try to over charge or make unneeded repairs I have a rental property in Sierra Vista and live in Virginia. I recently got a phone call from my property management company, who informed me that heat was not working. I call the original company that came out to look at the system, which is 11 years old, and I was told that the control board needed to be replaced. I was also informed that the manufacture was no longer making the control board and they spent a significant amount of time trying to find the part. Bottom line, the company, which I shall not name, informed me that the entire system would need to be replaced, which would cost me $5,000. Having worked with Bergs in the past, I requested that they come out for a second opinion. Bottom line, the new control board with labor is only going to cost me $330 to replace. Thank you Bergs for saving me and being an honest company. Bergs is the only heating and air conditioning company that will ever step foot on my property. read more

Memorial Day weekend and (of course!) our AC goes down hard (fried compressor). Replacement part had to be ordered from Tucson, with an expected delay of 6-7 days before repairs could be completed. Can't say THANKS enough to Berg's Heating & Air for their prompt response and professionalism; and the outstanding customer support we got from their HVAC Tech, Brian T. Thanks, Brian, for your personal efforts in getting us up & running again 2 days sooner than everyone thought the job was going to take. Two thumbs up to Berg's ! read more

I was a customer of Berg's for nearly three years. I even went so far as to pay for their annual maintenance agreement for the evap and the gas furnace. I had recommended them to other people; however, after what I have experienced this year I would NOT recommend them. I had problems with my evap making this annoying squeaking noise. When I called a 2nd time to indicate that the evap was making noises again the lady on the other end of the phone was rude. I guess it was an inconvenience for me to call because it was making noises again. They sent out a technician out again who this time indicated that it was probably the bearings and I could call the office to make arrangements to get a quote to replace the unit. Unfortunately for Berg's I had been a facility manager overseeing the maintenance on warehouse equipment. I know enough to be dangerous. It didn't sound like bearings. So I called another company who came out and $59 later they had adjusted and tightened a belt. read more

My a/c stopped working so we had to call our rental company to get it fixed. My first thought was,"I have to deal with Berg's Heating and Air again?" Last time they mixed up dates and times so bad it took almost a month to get our a/c fixed. Well, it happened again! They told my rental agency the problem was fixed, when the tech told me we would need a whole new unit and he had to get authorization. We had to contact our rental agency to get Bergs to start working on our a/c again. I was pretty concerned about it by this point, so I made a complaint that was honest and not rude, mind you, on their website. I get a message a few days later with all the information mixed up yet again! My hope in contacting them was to get the problem resolved grown up style. Instead of reading my comment, and letting me tell them my concerns, they got way too defensive. I got yelled at, interrupted, AND to top it off the lady hung up on me. But, when I called to talk to her manager, she cried and said I was the one being rude to her. Ugh....Somehow I was the bad guy in all of this because instead of talking to me to try to fix the situation, they got extremely defensive and assumed I was angry because I left a comment on their website. My whole point in leaving the comment was to try to understand why the communication between us was so mixed up. I was not angry when I left the comment, but I am upset at the way I was treated by the supervisors. This was supposed to be a nice mom and pop agency-not anymore. I know one of the owners died, so things must have gone down hill from there. read more