I will be very happy to change my rating of this company when I see my replacement of my glass TV…read morestand shelf that supports my television that was smashed during the move. They were PAID and so far I have had no word from them about the shelf that was identical nor the one that was smashed! How about it Tenneal?

Received great service from this company. They made a usually stressful experience run very…read moresmoothly. Tenelle, the owner, is thorough, asked questions and sent me an inventory form to make sure they were prepared for all of the furniture I was moving. The gentlemen who moved me were polite and efficient. Definitely would recommend them!

The crew in vegas was nice. They covered floors before packing unlike the crew who unpacked. They…read morewere cordial, respectful, professional unlike the driver ( NEW PLANET ) that brought my goods. They almost forgot to assemble 1 TV stand. The crew were hardworking tho but the driver Mike wasn't. Also my goods came after 22 calendar days instead of 10 days that I agreed upon. I just wished the crew in vegas asked me first if some items are needed to be packed or not coz there are some that were useless and got packed like yellow phone books. The new planet crew came without liners to protect my newly steamed wood floors and carpets so they tried to use packing cloth materials. I spent so much for that steam cleaning!!!

Fantastic experience! Showed up on time and treated both properties and my belongings with care on…read morethe hottest day of the year no less. Chris, Alexander, and Jeyson were amazing and I highly recommend!

The price was great! Our movers were great! They showed up on time, handled everything quickly, and…read moretook great care with delicate items. They were very friendly and helpful all around. Very happy with our experience!!!

These guys are awesome movers. Reliable, fast, and great to work with. Highly recommend!read more

they were amazing! They were professional and super helpful! Would use them again! Trust them…read more they will take care of you!

They packed my friends purse that was hanging on the door nob.. they packed my friends legs to her…read morewheel chair, all went to storage. She can't use COTA with out them.And they packed thr laptop!!! Dumb as rocks

Called, estimated and pickup all in the same day. We moved…read morefrom a 5 bedroom home to a two bedroom condo. We donated or gave away a lot but still moved more than we had room for, consequently we could not get the car in the garage. Enter College Hunks hauling. approximately 4 hours after my phone call it was all gone. I was impressed!

What should have been an exciting move into my new built home turned into a very costly and…read morestressful experience. The movers connected my washing machine but failed to connect the drain line, causing water damage from the second floor into the first floor of my home. The dryer vent was also left disconnected as well. Initially, the company appeared to accept responsibility by sending out a restoration crew to clean up the water damage immediately after the incident. However, after weeks of delays and "claim reviews," their attorney and insurance company ultimately denied the claim entirely based on the liability paperwork signed before the move. It is incredibly frustrating to deal with a company that responds one way in the moment, only to later refuse accountability for damage caused during the move. Accidents can happen. What matters is how a company handles them afterward. Unfortunately, this experience left me feeling unsupported, misled, and stuck dealing with the consequences in my new home. I would strongly encourage anyone considering this company to carefully review all paperwork and fully understand what protections you actually have if something goes wrong. This wasn't like a dent in the wall...this was costly water damage to two levels of my home

this will be our fifth local move with MVM Toledo. they are reliable, efficient, hardworking and…read moretop notch. each member of the team sets a high standard for service! Would highly recommend! MVM Toledo should be your first and only choice!!!

Formal Complaint - Poor Service, Property Damage, and Unprofessional Conduct…read more This company and its staff were disorganized, damaging, delayed, dismissive, condescending, unaccountable, careless, and overall highly unprofessional. I strongly advise proceeding with caution. My move took place on March 13th and was poorly executed from start to finish. A job estimated at three hours took well over six hours due to inefficiency and lack of coordination. During the move, my property was mishandled, resulting in a broken mirror and damage to the walls. Communication throughout the process was minimal and disorganized, with no clear updates or accountability. I was also charged an unexpected $500 overtime fee. While this fee was eventually refunded, the circumstances raise serious concerns. I was informed that a full refund would not be considered because, in the company's history, they "do not do that," and that as long as the move was completed, the quality of service was irrelevant. While interactions with Shayne (Branch Manager) were frustrating at times, he did make efforts within his authority and indicated that approval was needed from Ben (Regional Manager) to process a full refund. It was implied this would be approved, and Shayne appeared confident in that direction. However, once escalated, communication became inconsistent. Ben was unavailable, and this was later referenced as a reason for delays. When I spoke with Brian (CMO), the response did not reflect a thorough review. Instead, assumptions were made, the tone was patronizing, and there was no meaningful effort to resolve the concerns. At no point was there accountability, de-escalation, or empathy. This experience raises serious concerns regarding service quality, communication, and leadership accountability. Proceed with extreme caution.

This Team was responsive, helpful and accountable They moved…read moreus easily and in excellence I am very happy with their service

Hiring a dedicated moving company is the best decision we made. Our movers arrived on Saturday and…read morepacked us up in a few hours and were on their way from Columbus to Atlanta. They arrived on time for move in on Monday morning and quickly and efficiently got us moved in. Randy & Elijah were amazing! So polite and caring. They took the stress out of moving. We would definitely recommend Moving Ahead Services for your long distance (and local) move. Thank you!! Just an update after our move... the packing that Jason did was amazing! Everything was wrapped beautifully not one item was broke. Great job Jason!

We had movers today and they were fantastic from start to finish. Showed up on time, super…read morefriendly, and worked efficiently without wasting a minute. I definitely underestimated how much we had, but they took it in stride and got everything moved without any issues. Pricing was very fair and the service was top-notch. Would absolutely recommend!

Great movers! They made sure all my furniture was covered in blankets or plastic wrap, nothing was…read morebroken, and I was charged the quoted price. I would not hesitate to use them again in the future.