We had a very disappointing experience with this company. We called multiple times in advance to…read moreconfirm my appointment and was reassured each time that everything was set. However, on the day of the move, no one showed up. After waiting over an hour past the scheduled time, We had to call them myself to find out what was going on; only then was I told the appointment had been canceled. There was no proactive communication, no courtesy call, and no effort made to notify me ahead of time. What made the situation even worse was the complete lack of accountability or assistance afterward. They did not offer to help find a replacement or provide any solution, leaving me scrambling at the last minute. This level of unprofessionalism and poor communication is unacceptable, especially for a service as time-sensitive as moving. I would strongly advise others to avoid this company.

From the time we scheduled our delivery, they kept us informed every step of the way through texts…read moreand calls until they delivered our furniture. They showed up on time within the 2 hour delivery time they gave us. The crew was efficient and friendly. I would definitely recommend!

I am floored at the unprofessional, shady nature of my interactions with at least 5 employees of…read morethis company. I called nearly a month ago and talked to a nice lady named Michelle. I told her I was looking to move in a little over a month's time intra-state (so not exactly long distance- right at the border at 150 miles away) with a 1br apartment. With a few other details, she told me they had a special running and I could get 2hrs loading, 2hrs travel, and 2hrs unloading including 2 men and one moving truck for $1095. I said great! I got her number directly and said I'd call in a few weeks when my moving date was firm. Cut to earlier this week. I called Michelle last week and had to leave a message as there was only VM. No callback by Tuesday so I called again. Again I got her VM so I left another message and called the main company line. I first got transferred to the local sales dept and my call was dropped after ten minutes of obnoxious static noise. Then I called again and got transferred to a lady who seemed shocked at the price I was quoted and said "Michelle is my friend, let me get ahold of her first" and I was then put on hold for over 45 minutes before I realized I was being put off and hung up. I called again and got a guy who questioned me as he said they don't have trucks they only have pods and they will pick them up but the wait is about 5-7 days before they could then take it to my new place... he then transferred me to another person who then said he has no idea how that quote was made but the same details I told him were now running up to $1900!!! I still haven't had a call back from Michelle...or anyone else for that matter. It is obvious this is a crappy company with no coordination between employees and no one who can give me a straight answer or return a simple phone call. Cowardly and unprofessional. I will never work this hard to spend money at a business which is so shoddily held together!!! Take your money and go to a highly reputable national company which is bonded, insured, and consistent above all.

Recently David and the Zippy Shell moved my wife and I. I can't recommend these guys enough. Not…read moreonly are they at a great price point they are professional, nice, and quick at their work. As far as I'm concerned there isn't any other company in Columbus that I'd use.

Movers did not put the goods in the directed places in the house. They left the boxes floor to…read moreceiling in one room. They said it was because of cat feces on the floor. There were no cat feces in the bedroom nor in the basement where we needed the boxes and bins to go to. The homeowner is upset that one room is essentially a fire hazard and the egress from that room is blocked. I paid $1460 to have my belongings placed in certain areas of the house, and that did not happen. June 2, 2024 After several phone calls to EE Ward in Grove City, my nephews and I agreed to a crew returning to the house to place the boxes in their respective places (bedroom, basement). My nephews and I cleaned the cat litter issues. While on the phone, my nephew explained that I am elderly and disabled, and he is recovering from lung cancer. A crew of three movedthe boxes on Friday, May 31. Marcy, Shayna, and Janine were quite helpful in resolving this complaint.

We moved from Raleigh, North Carolina to Columbus, OH and the movers were great! I've moved long…read moredistance five times before and the guys have never been this good. The only thing I would say that was a negative was I had to call three weeks in advance to schedule. But that was fine since we had 30 days to close on our home. It's summer, I get it. But the movers who showed up were incredible. Our driver Jake made sure all our floors were covered with mats or cardboard so we didn't get scratches. This was great because our floors in Columbus were brand new! We tipped each guy $100 since they were so good. They wore masks which my wife appreciated as well. Here's some pictures from going to check out our stuff in storage. Nice warehouse your for my sons and great people! Thanks Jake and team!

I was referred by my business partner from Oakwood Management to use this company. I had already…read morelooked at their reviews on Google and NEVER have I seen a company that had 100% 5 star reviews. I'm adding to that five stars for sure!!! I was given a great quote for my move in today. I guess you could say I was blessed because my storage facility was less than a minute from my new home. I had a few things in storage and it took them a total of one half hour to load up the truck. I have a big queen size bed with pillow top mattresses, washer and dryer, dinette set and a few other items. I was even helping out when they got to my apartment. As they unloaded, I cleaned off the items. They asked if they could set up the bed and dinette set for me and they did.....QUICKLY!!! They got my stuff unloaded and set up within the two hour frame. I think it was less than two hours but it was fast. They didn't mess up anything, damage or put damage to walls or ceilings. Everything was handled with care. If you want a moving company that's good with your budget, PLEASE CALL THEM!!! I definitely recommend them now and in the future!!! I loved my movers Lamar and Scott. They were fun, smiling and never complained. Very professional and personable!!!!

When I recommend a company to another person I would hope they would continue with the great…read moreservice and experience I had but you find that that are not that way with all and harass customers who were charged for services the movers were unable and cannot complete due to lack of knowledge. One simply cannot put furniture together and leave a pile of nuts and bolts left over. That makes my suggestion null and void. Do better and provide great service and fair pricing for all.

I was first made aware of Island Express Movers because they left a flyer on my door. I noticed…read morethat they were offering moving services at a 10% discount. Since I was about to move I decided to check out their website and everything looked legit. I assumed since the owner lived in the same complex as me, they would be crazy to scam or associate in an illegitimate manner. Big mistake. I spoke to Whitney (Which I have learned is the owners wife) who assured me that a 1 bedroom move should take no longer than the 3 hour minimum. We booked the movers to arrive between 1 and 2. I paid my $100 deposit by credit card. On the day of the move, the owner called me and let me know the movers would actually be early. So I made sure I was prepared. At 1:42, I grew concerned about them showing up at all. The movers showed up a little after 2pm. They took their sweet ole time coming out of the rented U-Haul truck and up the stairs to greet me. I let them know every single thing I was moving was located in the room by the front door. They looked at me confused and asked to check other rooms to make sure nothing was left behind. Almost as if someone could not be organized and prepared. They started moving my boxes 1 by 1, no literally they used their delicate hands, fully accessorized with a diamond pinky ring to lift EVERY SINGLE BOX one by one to ensure that was the box that they wanted to carry. They did not carry more than 1 box at a time, so they single handedly lifted each box to ensure they were not carrying the heaviest ones. They ever so carefully walked down the 12 steps to the truck making sure not to scuff their brand new jordans on the way. About 2.5 hours later, we were finally on the way to the new place. Once we got there, only one guy was working because the other decided to stop and take a shit in my bathroom while I ran to get them the water that they had asked for. It took a total of 6 hours to move to a 1 bedroom apartment. 30 boxes. 1 king bed. Couch and a few odds and ends. Upon payment they demanded it be cashapp or Zelle. I told them I had neither and they started complaining about how I need to pay. I offered my credit card and they flat out said I could not pay with a credit card. The total was DOUBLE my original quote. They made sure to drag out EVERY.SINGLE.MINUTE of this move. I finally called my bank and made sure I was able to Zelle without any risks. They assured me I was safe to do so, so I sent the payment. OH! But not before one gentleman decided to offer his services of helping me make my bed that came with a sinister wink. Once they left, I texted the owners looking for a receipt to see what I actually had been charged for. No 10% off discount. No discount on the fact they used their time to shit in my bathroom. Nothing. Just a double-charged bill. I texted the company the next morning about my concerns. They replied with a half-ass response about giving them 48 hours to look into the issue and they take these issues seriously. I neglected to also let them know about the damaged dresser, damaged door and missing box. I figured, one issue at a time. 48 hours and 1 minute later, I heard nothing from them so I called my bank. And would you guess I can't file a dispute since I used Zelle. They made sure I had no way to recoup my money due to their negligence. I started researching their company and I am honestly shocked at the amount of fraud I was able to locate. They are not DOT registered. They have no permission to operate in a trucking capacity in any transportation manner. Most of the "reviews" on their site are fake. A quick reverse search showed that. I have been in contact with every single company they stole photos of. The picture of the large piano, showing how they can safely move furniture, also not theirs. It is a duplicate of a hotel in Japan. Their entire site is copyrighted. Which I am pretty sure makes this whole scenario a lovely case of Copyright infringement. I honestly wish I had done proper research before I hired this company. Typically I use larger, commercial companies and this time I wanted to try and help a smaller company instead. Charite and Whitney Gonzalve are the epitome of what it is like to be despicable human beings. They are a prime example of what is wrong in this world. They are complete scam artists and deserve every millimeter of bad karma coming their way

I can't recommend them enough! John and Franco were prompt and very professional. We were able to…read moremove the same day we called- that was an unexpected bonus! Thank you for a truly stress-free move!