I use the workout facilities. Decent equipment and a good value. Locker room is adequate.

Went in a 7:01 pm tonight, entry door to the facility said 6 am - 8 pm winter hours. Unpleasant, grumpy front desk person acted offended that I was coming in for a sauna and shower 59 minutes to close. At 7:31, angry grumpy troll turns off the sauna and starts putting chemicals all over the sauna. Knocks over my drink, onto my phone in a fit of Karen rage. Worst customer service experience ever. My face is burning from the chemical exposure at 160 degrees. read more

I play golf. Terribly!! I am also handicap. I have played golf, under ADA handicapped rules, from Florida & Arizona too California. We joined Great Life Fitness, Berkshire location, Topeka, a few weeks ago. Before joining, I asked the golf person & membership individual about the rules of playing golf handicapped. I was answered, with assurance, that playing Great Life's Courses would be in such the same rules as playing other courses around the country, handicapped. When I called for my first "T" time, I guess the rules changed. I was told: no carts are allowed on the fairways. Only 90 degree rule. No carts allowed upon the " T" boxes. Carts cannot go within 30' of the greens. Everything that goes against other courses I have played according to handicapped rules. If Great Life feels obfuscating is appropriate to get new memberships, other problems must be brewing. DO NOT join any of the Great Life facilities, in any capacity. Guess what? I just got off the phone with another golf course, Lake Shawnee, where I have played before, that my handicapp assurances are taken care of! read more

I would have given no stars if that were possible. Horrible customer service. No AC in one facility. If you want out of your membership, you must have sent it in writing by February 28, even if you find out, in March, that they are closed...except for golf....so the contract is valid...even if you don't golf, or own clubs. read more

Great gym, well maintained equipment and plenty of it for the most part. Really can't beat the price compared to most other gyms. Several accessible locations in Topeka. read more

It's not so much that I have to pay an additional $5 on top of my family membership so that my live-in family member who has been on my plan since I joined 8 years ago can walk around your track for 30 minutes. It's not even that you won't allow me to change to a single plan after you removed her from my family plan. I understand contracts. What makes me mad is that when I signed that contract there was a private hot tub for women as well as a steam sauna and a dry sauna. NONE of which is working or as far as I can tell will be working anytime in the near future. Not so #greatlifegolf. The first time I found the hot tub to be non functioning I asked the man behind the desk WHEN it would be repaired he snapped, "Never" and he told me I could go across town to another one of their other facilities that had one..... but it was closing in 15 minutes..... so there was that. read more

This place has awful customer service. The staff accuses members of violations of the rules, but then does not inform them of the "infraction" until months later when there is no way to prove a case either way. The people there threatened me with an account suspension if I did not pay a fine. read more

My husband and I been members of Great Life Golf & Fitness for a very long time - over 7 years. We recently contacted the gym to cancel our membership, since we moved to MO and will not have access to their facilities. I have never been more disappointed in a company, than I was in the response we received from Great Life. I want to share their response, because I have recommended Great Life to so many friends and I want anyone who signed up from our referral to have this information. I also want anyone who is considering a Great Life membership to have this information. This is "need to know" information, as the laws in KS do not protect consumers (at all) regarding gym contracts. When you sign a contract with Great Life, the fine print states that you have to cancel by Feb. 28 of each year or your contract renews without any acknowledgment from you. So if you forget to cancel by 2/28 - you are legally obligated to the membership for the next year starting April 1st. It doesn't matter if you are hurt or injured and can't use your membership. It doesn't matter if you move out of state. Also please note: The contract says you have to give written notice which has to be give to the offices in Ozawkie. I would strongly recommend that you send a certified letter, because if they don't acknowledge your request to cancel - it is your word against theirs. We were not aware that we would be moving on 2/28, when the deadline for termination rolled around. In my wildest dreams, I never realized that Great Life would give us any issue with cancelling after we had paid them for 7 years without missing a payment or being a late on a payment. We were valued patrons, so they told us. Apparently they love their membership fees way more than they ever cared about their members. Every other gym we have belonged to has let people out of the contract if they moved to a location where it wouldn't be feasible to access the facilities. It would be completely different if we had the membership for a couple months and just wanted to cancel. We don't live within 100 miles of any Great Life facilities. Another interesting piece of information on Great Life - to raise prices on gym members, Great Life only has to send a postcard via USPS stating the price increase. If you don't receive that postcard and decide to cancel when your rate actually goes up on 4/1 - you are screwed and can't cancel. So if you are signing up for a gym membership, I would strongly encourage you to know that there is literally no laws that look out for gym members and companies like Great Life will absolutely capitalize on this. Great Life will allow us to buy out the remainder of our contract by paying 70% of the remaining payments or we can find someone to take over our membership. Why in the heck would I try to pawn this situation off on my friends? I wouldn't. I would rather pony up and pay the 70% of the contract than screw my friends over. Maybe if Great Life understood that, they would retain more customers the good old fashioned way! read more

This place is a total rip off unless you have a large family. There is no need to make kids sign a year contract when they are a student. That means they pay the same as a single adult that works. My kid learned a good lesson about how crooked contracts work and her little part time job that used to give her a little spending money is now already spent to pay her monthly gym bill she only used 3 times in 8 months because she hated the place from the beginning. At 15 years old, she should have been offered a refund if she was not satisfied with the place. Welcome to adulthood. I would not recommend Great Life for students and encourage them to use Midco pool or the free parks and school gyms. Completely dissatisfied with the customer service. read more

We have been members of the YMCA north for almost 10 years. Recently Great Life purchased it and we continued on with their family membership. Two of my kids age 9 and 7 are soccer players with a month between seasons. During that time My husband takes the kids to the YMCA to run on the treadmill or they love running around the track. They have to do something to stay in shape or they will never make it up and down the fields during the games. Yesterday My husband took the kids into the Great Play branch (formerly YMCA North) he was told the kids were not allowed on the track or treadmills until they are 14 because they had to save the equipment for people. My kids aren't people?!?!? We aren't supposed to promote a healthy life for our kids until they are 14?!? Why did I pay you for a family membership if you clearly do not support kids health. Thanks for ruining the North Topeka children's community Great Life! read more

Greatlife was not willing to let me downgrade my account due to Covid 19. I have a compromised immune system and have been instructed by my doctor to stay away from gyms and other places where there could be a lot of germs. I have never been more disappointed in a company. The man I spoke with was rude and not willing to work with me at all. I will be telling everyone I know not to sign up with Greatlife! read more

Reading the other comments. Yes, it seems not up to par to cancel by February 28th or else be stuck with a year of membership dues. I say those who feel they have been done wrong by this corporation file with the Attorney General and the Better Business Bureau. They got over a year out of me even though I wanted to cancel soon after signing up. Good luck everyone. Shop around. Better places to golf and better places for fitness. read more

The golf course is just so-so but it's the only thing this establishment cares about. If you are interested in the gym know this: it's HOT in there 12 months out of the year - lots of windows (dirty) with no shades. It's not a very clean place. The good news: it's cheap. read more

Love this gym, been here for 3 years, staff is good, updated equipment is good. I guess I just don't understand why I signed an agreement to pay $19.99 and get charged over $38.00 each month. I e-mailed them about it a while ago, and they just told me that the $19.99 fee is for one location only. So many questions. I'm so confused. Shouldn't I be charged what THEY wrote on the signed agreement? Has this happened to anyone else? read more

Do not join this gym. If I could rate them a 0, I would. They are thieves and crooks. Watch every piece of mail from them and read the contract even the tiny little letters. They hide important information in unusually places and then tag on fees you know nothing about. we are moving out of state and I called to close my account. They refuse to close the account and tell me I am locked in for a year. Our starting fees were $39 and now it is $60. $60 times 12 months equals $720 thrown to the wind for no reason. This company totally sucks!!!!! read more

READ YOUR (RIDICULOUS)CONTRACT!! NOT WORTH IT!! I am absolutely appalled by this companies contract. Just as another reviewer has said, you cannot lower your membership or cancel for the year anytime after Feb. 28... unless you die. They will also raise your rates WITHOUT notice, although they will claim they sent both email and regular mail. Never got either, but they SAY they did and that's all they have to do. I would bet the 70% I have to pay to get out of this wretched contract that they save the time and postage by not sending any notification, and when called on it, all they have to do is say, "we sent it..." and that's it. No way to prove they didn't. I guess I'm supposed to believe that the day they "sent" the email, my email magically decided to not receive it? Right. And the mail just happened to lose the only other form of notification? That's amazing! Consider this : If you buy the family membership, at the time of the writing of this review, you will pay $48.43/mo... that's $581.16/yr. Taking the high average cost of about $20 per course (weekday/weekend prices vary, as do location) you would need to golf 2.5 times a month minimum. Now take into consideration when weather doesn't permit (winter)...it's fair to say that, in essence, you would need to golf at least 4 times a month for this to be worth it.(Not taking into consideration if you utilize the gym. This is just for golf, like what we purchased it for) Then pray you remember the dates needed to make changes/cancel, because you won't get a reminder. Pray you don't suddenly change locations or suddenly fall on hard times and can't afford $48.43/mo. Make sure your family will use it because you cannot lower membership until that magical date, and check your bank statements in March to see if there is an increase because I'm confident in saying they DO NOT send out notification, and too bad, so sad if you don't get it. They will say they sent it and that's all they have to do, whether it's true or not... you're locked into another year at an increased price. So take this as a warning...the fine print on their contract is beyond shady and if you don't see yourself golfing at last 4 times a month, don't do it! Just pay regular fees... the membership is a joke! read more

Absolutely horrible customer service. BEWARE of the auto renew in the contract. Also do the math. You'd be way better off just joining a specific golf course or paying as you go. They are banking on the fact that most people don't work out or golf near as much as they think they will. In my opinion, a HUGE rip off. read more

Watch out for the seedy business practices, they will automatically renew you onto a one year contract without any notice and they also increase the fees when they renew the only way you can cancel is to pay 70% of the remaining contract. read more

I'm not a gym rat but I think the workout area is great. I'm not sure about the other reviewer was stating about the age of the equipment. Seems fairly new to me. It's a great value for our family. I wish they had a bigger pool and they could work on the gym floor. Otherwise it's a wonderful value for us. read more

Cardio equipment at the Great Life Golf & Fitness-Berkshire location is pathetic! Until the last week of February 2016 they still had equipment from the 1990s and evidently no maintenance contract. When a machine was in need of repairs it typically didn't get repaired for weeks or months, if ever. They would throw a sign on the equipment explaining that it was in need of maintenance/repair and the wait would begin. But oh the excitement when they announced they were closing for 3 days to bring in new equipment the last week of February 2016. But, doing what they do best, the disappointment returned when we finally were able to use that equipment. Judging from the battered, beat up look of the "new" equipment I'm guessing it's just reconditioned equipment that they picked up on the cheap somewhere (or they had beat the hell out of it moving it in). Since they re-opened with the "new" equipment about half of the equipment have had post-it notes on them indicating the TVs don't work. And out of the remaining treadmills & ellipticals, only about half of those (25% of the total) don't deliver any sound when earbuds are plugged in. Within one week of opening with the "new" equipment there was a sign posted on at least one machine indicating it was in need of maintenance/repair and that a technician had been notified. Ugh!...we're back to this again?? Learn how to run a business! The parking lot is OK if you're driving a golf cart & if you're good at finding your car in the dark. The stalls are striped very close together. Look forward to having some body work done to your car if you park in their lot as you will end up with plenty of door dings. Also, the lighting in the parking lot sucks! They have very few lights in the parking lot and it's ripe for crime. The few lights that are in the parking lot periodically cycle off and then back on. On occasion I'll be walking to my car at night and have barely enough light to see the car, and then suddenly the lights go out. So, I just have to punch my fob and look for my car to light up somewhere. If Berkshire were not so close to my home I wouldn't be a member and still may surrender my membership at the next renewal. (Everyone gets locked in for a year.) My advice to anyone considering joining a fitness center is to keep looking. Do NOT join Great Life! ...it's not a great life. read more