My husband and I both had cataract surgery recently at Eyecare Med Group in Portland. The staff was…read morevery accommodating to our needs and provided wonderful care. Dr. shah was very caring and answered any questions that we had. We both had a very good experience . I would recommend them to anyone looking for cataract surgery.

Update: shortly after posting my initial review, I was contacted directly by customer care…read morerepresentative who personally promised to get it straightened out. She explained there was some confusion because my practitioner had also gone on an unplanned extended leave. Which could account for some of my experience, but not quite all of it. Anyway, they took fantastic care of me after that. We finally did the tiny corrective procedure I needed and the doc was not shy about scheduling as many follow ups as remotely necessary. I even canceled the last one since everything was fine. I've been happy with the results since. Should have amended this a while ago. Bottom line: I'm glad I did it, but I can't give full marks because of my particular extended experience that probably isn't common.

Dr. Wadja has absoutely no bedside manner. I will never go to her again…read more She did not even address my issue.

The staff is quite incompetent. After they cancelled a yearly checkup, they never felt the need to…read morereschedule. My phone call to do the rescheduling was met with an argument and attitude. They have lost a patient and will not be recommending them to anyone.

My wife and I made an appointment to see Dr. Calvelli with Maine Eye to have our annual checkup. We…read moretransferred from an optometrist in Biddeford. We made the appointment in or around September. The best date we could secure was on December 31. As we had little choice we accepted this inconvenient date and changed our New Year plans. Then at some point in mid to late December we received a message that our appointment was cancelled and we should call to make another appointment. To say that we were disappointed would be an understatement! We had waited for months and then a cancellation with no explanation as to why. No apology whatsoever! Be this as it may, I called to make a new appointment and was told the best they could do was at the END of March!! I would have thought I could get a new appointment sometime in January, but was told I had to go back to the end of the queue as if I were making a new appointment in December. I was truly disappointed. We saw the doctor who was polite and apologized for keeping us waiting for 45 minutes. I reminded her that it took us 6 months to get to this this appointment, that is including Maine Eye's earlier cancellation of our December appointment, but still no apologies for this earlier cancellation. After seeing the doctor at Maine Eye, I took my prescription for glasses down to their lab, but after leaving the building I decided to get another estimate for the prescribed lenses. Maine Eye's price was more than $100 more expensive, so I had my prescription filled elsewhere. I called Maine Eye to discuss my complaints with the Director. Maine Eye would not give me his/her office email or telephone number! I was shocked. On top of all this, this month I received a bill for my eye exam for $50 (for Refraction). I paid although I have not had to pay anything for an eye exam for at least 30 years. I have medical insurance, Medicare and VSP vision insurance. I was told AFTER the fact that Maine Eye does not accept VSP. Remember I was not afforded the means to send an email or get the Director's office telephone number. All in all. DISGFRACEFUL. If this is the care and service that Maine Eye provides, then we are in real trouble!!!! Dr. HA

Appalling treatment of a new patient. I waited more than four months for an appointment. The office…read morecanceled it the morning of the visit. I understand emergencies happen. But when I called right away to reschedule, I was told the earliest available appointment was approximately eight months later, and told it in no uncertain terms. Apparently, patients whose appointments are canceled by the practice are just returned to the back of the line. I really needed this appointment, so they really did me dirty.

My two children and I had eye exams here, but our insurance doesn't cover frames just the exams…read more After I told them that I would be purchasing glasses online because there was no way I could afford even one pair of their glasses they were very rude and the tech's tried to refuse to do our PD measurements. After some convincing they begrudgingly agreed. They did my two kids, but when they got to me, I noticed they held the PD machine at a strange angle and the measurement came back much different than my previous PD. I asked if they were sure they did it right and they responded with a very curt 'I know how to do my job' I got a more recent eye exam at a different place and they confirmed my PD measurement never changed and that the people at Casco Bay had botched the measurement purposely because I wasn't buying their glasses.

I was referred to Casco Bay Eyecare by a neighbor who has used them for years! They are by far the…read morebest place to go for an eye exam & glasses. My great experience started with an enthusiastic greeting by Debbie as soon as I walked in the door. Courtney & Dr. Amy Cyr gave me a super thorough eye exam. Then, Gina Namin pleasantly & patiently dealt with me while I tried on 25 different pairs for frames. She made sure they were just the right one & fit perfectly. Fast forward 6 months and I went back for a pair of prescription sunglasses. I needed a new style. Nick Howe was a huge help and pickled out a pair of Maui Jim sunglasses I would have never tried on myself. He was so good - my wife even loved the ones he picked out!. I just picked them up and Gina again made sure they fit perfectly. The best customer service I've received in a very long time.