Professionalism, technical expertise, clear communication, trust, friendliness, courtesy, and…read moreempathy are all hallmarks of excellent customer service. Karen and her team display all these attributes. I felt respected as soon as I walked through the door of this shop, and my (many) questions were promptly answered throughout the process of securing new eyeglass lenses. I highly recommend VIP Eyes for your eyewear/eyeglass needs.

If you are shopping for glasses or other vision enhancement products we recommend VIP Eyes…read more Todd, Adam, and every member at VIP Eyes are friendly, knowledgeable, and customer service-orientated. My daughter and I have both chosen VIP Eyes for our last two pairs of new glasses. Our experience couldn't have been better. We recommend them to our friends who have gone and had great experiences as well. After you get your product you might need an adjustment or have questions and that is never a problem with VIP eyes. They are more than happy to help you. We both have our new glasses, and we're very happy with them. Thank You to everyone at VIP Eyes for making our experience so wonderful. We will most certainly be returning customers.

Amazing customer service and expert advice. High quality glasses with state of the art equipment…read more I was given the time needed to select the best glasses to fit my needs. I love my glasses!!! Thanks Tim It is evident that you love what you do and do it well!

Bought pair of Zeiss sunglass progressive lenses for an existing Rayban frame 10 days ago .. told…read moreTim I specifically needed lens color that would help me pick up the golf ball better against the sky .. he talked me into brown with yellow tint to pick up shadows and land slope and the like .. well, that was all well and good for looking at the land, but it turns out that the yellow tint also makes the sky the color of weak chicken noodle soup that is impossible to assist in picking up the flight of the golf ball, which is what I stressed up front was my major concern that I was looking to solve .. keeping the new lenses anyway since they are useful otherwise, but not what I wanted .. so minus one star .. then went back a week ago and ordered new pair of Rayban metal frames and Zeiss brown photochromatic progressive lenses to also use for golf .. the particular Rayban frame selected had spring wrap loop ends on the temples that wrapped completely around the back of my ears and were super comfortable to wear without slipping during athletics .. specifically wanted these frames and not one with straight temple pieces and made a big point during ordering how much I liked the loop wraps around the back of my ears .. so the glasses I got in yesterday had straight temple pieces anyway .. having waited a week for the glasses to be made and then driven an hour just to get down to the shop for pickup, it was way annoying to have these folks try to palm off a frame that I did not even want or order .. the fellow who helps Tim out front, when I pointed out that these were not the frames I ordered only said "Oh, is that a problem?" .. no other concern, really, except offering to order in the correct temple pieces that would take a week to get there and mean I had to drive back to the shop again on my own dime .. when I asked him whether the frame that I tried on and that they used for fitting to my specifications for ordering was still in the shop, he said they were no longer there and that they must have been sold to someone else who wanted them really badly right away .. begs the question that I had them on my face when the new glasses were ordered and my measurements taken .. so why weren't the frames I tried on and made a point of noting how much I liked the ear wraps on the temples set aside for my order instead of ordering something that I did not want or ask for that came with straight temple pieces? .. go figure .. this particular fellow was less than helpful and I thought his behavior bordered on indifference to the wrong frames being ordered when they had what I wanted right there in their hands when I made the order .. I cancelled this order and got a refund and now have to go find something someplace else .. minus two stars for this ..

I just had the most lovely eye appointment (again) with the Eyes on Rosemont folks. I was able to…read moreschedule an appointment at this location only two weeks prior, then had to change is a few days before. They were able to accommodate my appointment change and were super sweet the whole time. This was my first time at this location, I had previously been to the Brighton Ave. spot about 5 years ago, and had a great experience. Then, insurance, life, money, employment, and Zenni optical online gave me a break from scheduling eye appointments... Fast forward to now and I decided a check up might be nice along with some new high quality frames that my insurance would partially pay for. I was worried about finding parking, but I got a spot right in front of the office. BRING CHANGE FOR THE METER. A few things really stood out for me here. First, it was run by all women. My eye doctor, the receptionist, the person who helps you pick out glasses. I love any business where females make up the majority. Second, the layout was simple, there were two rooms off the main entrance, but overall the space was small and well designed. The doctor was thorough and actually found something in one of my retinas that I need to be aware of, so I'm glad I went in. So, tell them Amanda B. Sent you, because I wouldn't hesitate to tell all my friends to go here for all their optical needs!

Yo... just noticed three years ago - great review. Happy with my progressives. I was, then a little…read more over two years later the lenses had clouded up. I've had glasses for 20 years and lenses have never gotten cloudy. Took them back only to hear the glasses were out of the "2 year warranty with the manufacturer." Not my problem! My relationship was with the Eyes of Rosemont, which sold me the glasses and should have stood behind. Buy no: Glasses were useless and looked weird,. Went to Costco and had a great experience for 1/3 the price.

I've been with Dr. Giles now for 15 years. He is the best. He explains everything clearly in…read morelayman's terms, and always takes the time to make sure all of your questions are answer. Also his staff is great, especially his optician Jim, so helpful. I recommend them high.

The staff is great, but my experience with the Doctor is not great…read more Despite a return-visit where I complained about the tightness from my new contacts, the Doctor assured me mine were a fit. It wasn't until I tried another eye care center an entire year later that my new doctor informed me my contacts were sized too small and were constricting my eyes, and that the prescription was too strong and making my eyes work too hard. NOT happy wearing detrimental contacts for a year, especially after pointing it out to Dr. Giles. Thumbs down, harumph.

After asking for a routine eye exam, asking the receptionist up front to double check if my health…read moreinsurance could cover this and then having the routine exam I was surprised to find a bill in the mail for the checkup. My health insurance covers an annual eye exam. Apparently, instead of filing my routine eye exam as a routine eye exam, they filed it as a specialty medical procedure instead - despite my saying I just wanted a routine eye exam. I spoke with their staff and there was no possible resolution. It was past the point where they could file the exam as a routine eye exam - which I had asked for. Where was the disconnect? Why is the responsibility of the way a routine eye exam is billed on the patient and not the company who is billing it? I had been coming to Casco Bay for a while now but because of their inability to correctly bill eye exams so that a patient can have coverage, I'll be looking ( pun intended? ) elsewhere.

Casco Bay Eyecare charges for services you did not want or ask for. Their prices are higher than…read moreaverage for the area.