A disappointing experience with my dental cleaning This was my third visit to Dr. Sanayei's office. I originally changed dentists because my previous dentist had retired, and I had also moved to the Villages. At my previous dentist's office, they would apply lidocaine (numbing gel) to my gums when needed, which made the cleaning much more comfortable. Unfortunately, my experience today was very different. Instead of the hygienist, another doctor performed my cleaning. The procedure lasted about an hour, and unfortunately, he was very rough. I experienced significant pain and discomfort throughout the cleaning. During the procedure, I asked if they had any lidocaine or numbing gel available. I was told that they were out and was given an apology. After the procedure, I asked the front-office staff why they didn't have it available. I was surprised when I was told that they have actually never had it and that she would bring the matter to the office manager. I understand that dental cleanings can sometimes be uncomfortable, but I believe patient comfort should be an important consideration. If an office advertises itself as a state-of-the-art, newly renovated practice, I would hope that patient comfort and the overall patient experience would be given the same attention. I just wanted to share my experience because I was very disappointed with today's visit. I hope the office will take this feedback seriously and consider ways to make dental cleanings more comfortable for their patients. read more

I have gone to this office to see Dr. Sanayei, for years, two years ago her and her assistant did a crown on me that had to be removed due to it being two large, it caused my teeth to move forward. at the time dr Sanayei did the second crown, she drilled, went to wait on another patient. came back and started drilled again. I haven't been able to eat on that side for at least one and a half years. Now she's says I need a root canal. I went in to discuss this with and she left the room unwilling to discuss it and walked out of the room, just said it wasn't her fault. I also have a friend with same issue as far as her teeth moving Done by the same Dr. I might also mention the last time I had a cleaning and one of her employees said a crack in my front bridge. I Went to have it repaired I saw dr. Sanayei and she said there was no crack which makes me begin to question. the hygienist is great. I would not recommend Dr. Sanayei. read more

I was replacing a front tooth cap by Wendy and when the permeant came she was I don't like it redoing with same lab still new one came in she's like don't like it going to another lab. Glued in the permanent with temporary glue because she didn't like it then Friday night it feel Out and I contacted her she said I'll be in the office Saturday from 8-2 showed up at 8:15 dental assistant glued it back on but bit into a sandwich at 2;20 oops came out in the sandwich. I immediately got in contact with Wendy office was already closed and she turned around and said can you come now? I said I'm in Gilroy. It's gonna take me 30 minutes to get there. She proceeded to tell me I'm turning around. I'll meet you at the office get there when you canand she re-glued my tooth in and I'm in fine shape right now. Kudos to you Wendy you go above and beyond read more

I definitely don't recommend it, I've been there three times and every time the doctor comes and looks at it, then an employee you don't know who I am comes and takes the procedure read more

I've been coming here for a awhile now. Purely out of routine. It's okay. I believe the staff cares and they provide explanation where it's needed. Front desk always look overwhelmed from checking in patients, running insurances quotes, billing, and phone calls. Things feel like they're not be communicated or slipping through the cracks. Inconsistent follow through. Perhaps this is very common in dental offices or healthcare in general. I believe the doctors have good intentions, hygienist does a great job when not rushed. My pet peeve is the constant touching equipment to eye glasses and back to your mouth. I question it every time! I always feel yuck. And I can't say anything because I have my mouth wide open. When you point at the monitor, then pick up your glasses, and sticking the blue gloves over my gums. And I'm not sure how thorough the clean is in between patients; they turn us over rather quickly. Anyway.. it's all right. I haven't had major work done, but these prices are eye gouging. They've been at that location for years. I see a lot of elders and they're probably servicing a lot of the senior communities there. I don't know..I'm lukewarm about the service, basic hygiene with patients/equipment/paper/doors/lights/etc, and then the price increase for not that much better service or value. read more

It was up. I was at three to come and see the doctor. Dr Berna is the best I recommended very very good. And this stuff is wonderful thank you Dr Berna. read more

Beware that Wendy (the dental assistant here) is incompetent and has no idea what she's doing. She's licensed as an ASSISTANT only and should never be performing any kind of procedures by herself. She will completely mess up your teeth. I decided to get ortho done here because Dr. Sanayei was constantly trying to sell me on it by saying "it will only take 6 months!" during every single one of my regular dental visits. I trusted her and signed the paperwork to get it started, all of which had Dr. Sanayei's name on it only. Then when I went on the first day to get the braces on, I found out my ortho care would not be coming from Dr. Sanayei, but rather from Wendy. This seemed strange but again, I decided to trust them and assumed it would be fine. Big mistake. Wendy kept repeating to me that the treatment would only take 6 months. Then at the 6 month mark, my teeth had barely moved at all. I kept trusting her that it wouldn't take too much longer. Then we got to the 12 month mark and my teeth had still barely moved, all the initial problems (overbite, crooked teeth) were still there, and my teeth actually looked WORSE - there were gaps between them that didn't exist before and my midline had been pulled way too far to the left. It looked horrible. I was very disappointed and frustrated that the treatment had been going for twice as long as I was promised, and still wasn't anywhere near done. I found out that Wendy is only licensed as an assistant and should not have been performing a treatment like this on her own in the first place. I requested that Dr. Sanayei take over my treatment instead. Sanayei said that she hadn't done ortho in 15 years and that she couldn't guarantee my treatment could be finished anytime soon. This is same person who promised me "it will only take 6 months" over and over. That was a total scam to manipulate me into getting the ortho done at her office instead of elsewhere and was obviously not true. Thankfully, I found another orthodontist to take over my case and fix the horrible state that Wendy left my teeth in after an entire year of ineffective treatment. Other, more minor complaints about this office: - Dr. Sanayei recommended me for root canals every year that I went here (4 yrs total). I have never needed any root canals before in my life. This seems like it was yet another scam so she could get a kickback from the root canal referrals and sale of crowns. Other reviews on here mention her doing this to them as well. - Suzanne, the office person here, continually overcharged me for services and refused to change the charges when it was pointed out to her. She kept defending the charges and telling me I was wrong. I had to file an official complaint with the insurance company, where they investigated and determined she was indeed overcharging this whole time. She finally fixed the charges after that. read more

The first time, dentist makes crown for my tooth, charges more $900, after that my gum get infection, they redo for my crown. The 2nd time, filling my tooth they say $125, after that they charge $145. The 3rd time, filling my tooth, I request just do on small cavity, they say $123, but they do everything and charge me $203, but the tooth is rought/not smooth, floss is cut every time I floss. I need to make my tooth smooth, they grind my tooth too much with hard hand/ not soft hand, final my tooth become thin and very sensitive and pain. read more

I was referred to Dr. Sanayei by a very old friend 13 years ago. I have been going to her office for these years and have had nothing but great experiences. I used to live in Cupertino but I moved to San Leandro and finally Richmond, CA and still am happy to drive more than an hour each way to her office. I really dislike going to the dentist but Dr. Sanayei has always taken care of me. My experience as a patient was AMAZING so If you are looking for a new dentist, I highly recommend you consider this amazing dentist and amazing assistants. read more

I would give this dental office zero stars but, alas, it's not possible. Who keeps bird shit -albeit inside the cages- in a dental office? Enough said. Do not patronize this business if you care about hygienic measures applied to the care of your mouth and teeth. read more

My husband uses a power wheelchair and can't transfer to a dentist chair. We had such a hard time finding a dentist that could treat him because all of the chairs are bolted to the ground and the rooms are so small. This office is able to accommodate my husband in his wheelchair. The rooms and hallways are wide and the chairs can be moved out of the way. Everyone from the dentists to reception is very friendly and great at their jobs and they've always been so kind to us. We have a lot of dental work we need to do and we see so glad to find this dentist and her office! read more

If I could give this place 0 stars, I would. I went to this office the first time and thought it was great. They were very thorough and informative and brought attention to my teeth that it was a potential cavity. I asked them to wait for the next time I went in and they agreed. The second time I went in, my dental hygienist poked on my teeth (the one that had a potential cavity) and told me it was a cavity. The dentist, Dr. Sanayei, agreed that I had it as well. I went to a different doctors office to get it examined because I had it my entire life. The other doctor told me that my teeth didn't have a cavity and it was just a small stain. If I didn't go to a different doctors to get a second opinion, I would not have known that my teeth were perfectly normal and that I didn't have a cavity. They told me that I had a cavity so they can get more insurance money. read more

Please stay away from them. I wish I could give 0 start! Please do not support the business who takes advantage of older generations and fool them! Please be aware and make a sure to ask them their price give you the price and have them sign on your dental plan before you become a member with them. They mislead the customers and fool the customer. All they care about is money! First, I brought them the teeth plan that different dental office gave us, and asked they estimate for my husband. They give me really good price it was under $2000, then after we become a member they give us different price which is $16000. Then they said they have free cleaning two times for a membership, I don't remember when we started our membership, so on the phone, I made a sure that it will be free cleaning , so I sent my husband, they charged another $175 for new membership and give him another plan for $1400... This time how from $16000 drop to $1400 again??? Speechless for their price model and have no idea! But I don't want to continue with them as no matter what you do you should be honest and decent. I called them to refund the $175 as they promised that this cleaning was free, but they refused and said they have to charge for the cleaning and they will refund half. And while I am still talking they just hang my phone! Thanks again your honesty and hospitality Berna Sanayei Dental Office! I think this place is can be still opened and in business, because they are just next to The Villages, the house only for retirement people. They target to fool and mislead these poor old generation trust and money! Really a shame! read more

I recently went for cleaning and they ended up giving me two crowns. They are not the right size and I have been in pain for the last few weeks. I went back and finally the dentist corrected it but still a very shabby job. I'll have to go back again to see what they can do. It cost $1,200 plus. Would NOT recommend this place. Shop elsewhere for a dental practice who cares. read more

We both have been seeing Dr. Sanayei for the past 10 years, because of our change in an insurance plan; in between, we had to see some other dentists. We both are extremely satisfied with her services. She is amazingly dedicated to her profession with full devotion and empathy, she is very concerned about the welfare and the needs of her patients. She always greets with a great pleasant smile. I got done my tooth # 14 dental implant just a few weeks ago, WOW, magical hands, it all went like a breeze, it feels normal since day 3. She serves seniors with passion & respect. She is loaded with great experience in her field. When other dentists refused to accept BRAND NEW DAY'S Delta Dental plan insurance since it has a $ 0 copay for the implant and Abutments, still this office came out as the winner, they do it more for the Community Service than merely as a business. Her diagnosis was so correct with a very clear explanation. Her office is spick-span clean and very well organized. office staff works with courtesy and empathy and is so prompt to help and explain the plan benefits, and then give an estimate. I can recommend Dr. Sanayei with confidence & without any hesitation to all who need any dental work services. Thank you so much DR. Sanayei, you are an ANGEL, who helped me to come out of long-held concern of cost and the fear of pain. We both always bless you with continued success and prosperity in your business, you do deserve it. Manjula Bhagi, Surendra Bahgi read more

Dr. Sanayei s the consummate healthcare professional. Besides which, she genuinely is gracious, welcoming and concerned. She did everything possible to avoid hurting me during an extraction, and afterwards I've got my $1,000,000 smile back! I highly recommend the lady! read more

Dentist was friendly, but the cleaning was average at best, and I had to call them at least three times to get them to stop sending me goddamn text blasts. Also, on my last visit, I when I was taken into the room to wait for the dentist, right above the my chair was a computer screen with a list of all the patients' names and what procedures they were scheduled for. That's gotta be some kind of HIPPAA violation, right? I posted a picture, but received an email from Yelp saying my review was deleted because of privacy violations... Not sure why they didn't just delete the picture, but here we are again. read more

Love this dentist! I recently had one of my wisdom teeth extracted. I was really scared because well i was having a tooth yanked out! I told them i wanted to be asleep and boy was I! It went smoothly with no complications. Everyone is super nice, the office is always clean and welcoming. The location is nestled in the evergreen hills in a very nice location. I will always make this my dentist, and i drive all the way from Campbell! read more

BEWARE: Years ago this dentist examined me and said I needed a root canal. She referred me to another dentist for the root canal and wrote down the wrong tooth. After the root canal I discovered that due to her error, I had a root canal on a perfectly good tooth. Fast forward to today. I was having pain on a tooth on my upper side. I decided to give her another chance as it's just an exam. She examined me and said I MAY need a root canal on said tooth and referred me to another dentist. When I show up, they say "ok so you're here because it looks like you may need a root canal in one of your BOTTOM molar?" I said "no, it's the UPPER molar". She said it states here that it's the lower molar, number whatever. Needless to say, this dentist has now exhibited a pattern of harmful, costly and unnecessary mistakes. read more

I have been coming to this dentist for years, out of force of habit because I have not been able to find another dentist. Dr. is very kind, but her work is below average at best. Every single one of my fillings that I have gotten filled at her office have either worsened, deteriorated, or escalated into a root canal. I wish I was exaggerating, but I am not. I have gotten several fillings here, and within days/weeks/months, problems start to arise. The filling becomes much more severe, and then Dr. recommends a root canal. I experience severe pain and bleeding when I brush or floss my teeth. It seems very odd to me that a person would need this many root canals? I don't think she knows how to properly deal with a large filling. read more

I just moved to California, and was looking for a good place to handle all my dental work. After visiting a few offices, I have decided to stick with Dr. Sanayei. My experience at her office exceeded my expectations! If you are looking for a dentist who truly cares about your oral health, THIS is the place to go! Thank you Dr. Sanayei and I am looking forward to my next visit! read more

COVID TIMES I needed to have a new crown to repair an old filling that fractured. This is a two visit procedure with 14 days between visits. The precautions taken because of the latest COVID shutdown were impressive. The office is totally sanitized with a 4 person maximum in the waiting room. Temperatures are taken as patients arrive for check in. The Office staff and all assistants were covered with PPE as would be expected due to the widely reported spread of the virus. I was reassured that the health of patients and employees is of the highest concern. The crown is in place and feels good. read more

Highly recommend Berna Highly recommend Berna Sanayeii and her team for all of your dental needs. Their timely, honest and well informed communications; attention to detail and dedicated work enable them to stand out. Together with my mom, we had great experience, among other various service they offer, whether it is for our annual teeth clean up, checks; teeth removal, denture fix, orthodontist needs. Many thanks to their team as they added extra notch to elevate our smiles. read more

Dr Sanayei is great easy going explains everything very well and is constantly asking if your doing fine through the procedure

She left my tooth unfinished. My tooth needed a root canal, she referred me to an endodontics expert. After I was done with root canal, I needed a crown and contacted her office again and her assistant Wendy told me that they will not reopen after COVID-19 closure. And this talk was at June 1st. I asked two times so far to learn if they opened or not, she didn't answer. Today I learned that they have been open since beginning of June but they didn't want to accept me as a patient to finish my tooth anyway. My observation is that they just don't care about their patients. read more

Where do I even begin? Extremely frustrated and annoyed with this dental office. If I could tell you one thing, it's that I won't be coming back here. At first I was pretty happy that this office took my dental insurance. Then after two visits I started to realize that they could give two sh*ts about you if you come in here looking to get dental work done through insurance. On both occasions I was brushed off by the dentist. The first time, I guess I should've known better, but it was a simple teeth cleaning and initial consultation. The dental hygienist had done the cleaning for me and I probably spoke to Dr. Sanayei for five minutes tops. I figured "no big deal" since I wasn't getting any work done by her that day anyway. That's fine. A few weeks later I called back to schedule a consultation for braces. I came in on a Friday and was seated in a chair after waiting about 5 minutes. The dental assistant/hygienist spoke to me for a few minutes while I waited for Dr. Sanayei. Fifteen minutes later, Dr. Sanayei came in to take a look at my teeth. After a minute, she said she needed to go get my file and view my x-rays. Who would have thought she would never come back to see me?! About ten minutes passed and one of the dental hygienist came to tell me I should go see an orthodontist and that Dr. Sanayei is done with my consultation. Not only is Dr. Sanayei rude and lacks professionalism, she really could care less about her patients unless they "seem rich enough to pay" (at least that's the impression I got). Honestly, her staff is this office's saving grace. Save yourself the trouble and time, and find another dentist who cares. read more

I have been seeing Dr. Sanayei for several years now. I recently had a crown put in for a chipped tooth that I sustained during an accident. Her service as usual was amazing and she clearly explained each step of the procedure. Admittedly I am always a little worried when going to the dentist, however I feel in good hands as soon as I arrive. Dr. Sanayei is very accommodating and I would recommend her as a lifelong dentist. read more

Thank you Dr. Berna you are doing wonderful job I am glad finally I found my favorite Dentist read more

I have waited too long to do this review. I was so lucky to find Dr Sanayei and her staff because they rock! here is why, I have the two biggest chickens in my family my husband and my stepdaughter. my husband had not been to the dentist in forever (more than 10 years) and when he finally did we made the mistake of going to Plaza dental (rip off and painful, rude office staff, charged several times for canceled appointments). He was swore he was never going again. we had to find a dentist and Dr sanayei was close to my office so i brought our daughter there because she had to get a tooth pulled because it was rotting and growing on top of the new tooth. it took two visits to finally get her to let the Dr in her mouth but she was so patient and when everything was said and done she even got a brand new barbie from the doctor. they changed the way my family feels about going to the dentist and my daughter now TRUSTS the dentist. My husband... his month was very very bad. Now he has a beautiful mouth of crowns, they look better than my veneers read more

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it's been 5 years Berna is my dentist. she's very responsive and very professional. during this 5 years I have never been disappointed. I just sincerely want to thank Berna Sanayei team. read more

I had to wait 45 minutes before dr Sanayei came in the room. She spent less than 5 minutes to look at the x-ray and my tooth and walks out. She did not say hi, she did not say bye. The assistant told me to go outside make another appointment. Unfriendly people and unprofessional. read more

This review is for my elderly mother, whose dentures lost a front tooth on a Saturday morning. Imagine making a bunch of calls, getting only one returned call, and it's 30 seconds from our gated neighborhood. Everyone in the office was kind and helpful to Mom, she got her dentures repaired, and she said Dr. Sanayei was very kind. She will go back for their special 2 visits/year for the remaining teeth she has. And I made a first appt. for my regular cleaning in Feb., after our move to this part of San Jose, and will write more then. read more

Dr. Sanayei is very friendly. She always have something interesting to tell. She makes "the trip to a Dentist" a very pleasant one. I enjoy very much visiting her Office. Everyone at her Office is very nice, courteous and well-informed. I totally forgot the Appointment twice. But both Doctor and the Staff treated me the same niceness. I also took my mother to her Office. Eventhough my mother lives far away, she did not change to a different Dentist closer to home. I recommend Dr. Berna Sananyei to everyone I meet. If you are searching for a Dentist, then please visit her. She will become your forever Dentist. Even if you have a Dentist, visit Dr. Sanayei at least one. Then you will have her as your Dentist forever. I remember seeing "Walk-ins welcome" sign. But I am not sure now. I do not know what "PokeStop" means. So, I chose "Not Sure". read more

I have been coming to this office for years and I glad to say that each time my experience has been great. Dr. Sanayei has been so kind to me and my family, always asks how has been my day. Which always make me feel welcome, and talking to them relaxes me each time I go to visit. The front desk are helpful too and so kind, overall this office has always been the best! I could not imagine myself going somewhere else, and a big thanks to them for following the covid-19 protocols! I feel safe each time I enter, and by the time I leave as well. So, overall thank you for always being so understanding and kind to us as well! read more

please know that this is the finest dental office that i and my husband have ever done business with, everyone involved with our care from front office to dr. sanayei (especially) has been personal and caring. after my husband was diagnosed with throat cancer he had to have much repair to save his teeth after all of the kemo and radiation. dr spent quality time with counseling and repairing his teeth. these people are sympathic and kind unlike anything i have ever witnessed. please call this office if you are in need of special consideration in working out financil goals.!! norris and dottie choice patients for close to 10yrs. read more

When I moved from Los Altos to San Jose I needed a closer dentist. Dr. Sanayei was very close, so I joined her very reasonable 1-year program. I have had cleanings, X-rays, and fillings, and she and here staff are excellent. They tell you what they are going to do, and then they do what they say. I like the cleanings because they are quicker than the older scraping type. I highly recommend her, Jeff S. read more

I've been through 4 different dramatist the past 5 years which has prepared me to appreciate how great this place is. They aren't trying to push you into any treatments, they care about you. Not just that but they know their stuff, even the assistants! I realized that the previous dentists I had been at the ones i had thought we're good actually weren't. She explained to me really well what was going on with each problem and how if it was a big deal or not. I feel like fort he first time in my life I know. read more

I have been needing to go to the dentist for a while and finally got the time that I needed to be able to go. Needless to say, once I saw Dr. Sanayei's reviews on both 1800 dentist and here, I was ecstatic to be going in to see here, and was sure that I would have a good experience. So I set the appointment, 2 WEEKS ahead of time, because they didn't have a lot of availability. 2 days before the appointment I was amazed that none had called me to confirm my appointment, but I thought that maybe times had changed since I last went to the dentist. So I didn't give it much thought. The day of the appointment I called ahead, just to confirm that I would be arriving at the right time... The receptionist answered the phone and I let her know that I had an appointment scheduled for the morning and just wanted to confirm my appointment. She then mentions to me that there was an emergency that came in and they would not be able to accommodate my appointment, which was 30 mins from the time I called. She goes on to tell me that they do have a 3 o clock open (5 hour difference) and she would be happy to re schedule me to come in then. I paused, mostly to gather myself as I was extremely disappointed, and she asked if that would be ok. All I could say was "No, thats not ok. Thank You." I completely understand that emergencies happen, but what upset me the most was that no one even had the common courtesy to call me and let me know that they would have to reschedule my appointment. If I had not called ahead of time and had just walked into the office, what would they have done. And believe me, they are very lucky that I didn't!! I have nothing against the doctor herself, because I never met her, but I would definitely say that the way that the office is being run, or whoever is running it, is very unprofessional. It was some of the most unprofessional behavior that I have seen from such a prestigious profession in a while. I would definitely recommend the doctor to re evaluate the office staff because they do reflect on the practice, and no matter how good of a doctor you are.. your front staff are the face of your practice!! read more

This is my new dentist and I love it already! Very clean and bright set up in the waiting area, the dr. is super nice and very helpful, she gives you suggestions, etc. And I come in and never have to wait, as I did alllll the time at my old dentist. This is a professional and friendly place. I recommend this location! read more

I concur with part of Miriam M. review of 10/26/14 when she talks about issues she has had with the office and their management. Dr. Sanayei seems very cordial and professional however. After getting a second and third opinion I ended up going to a non hmo delta dentist as I have some extensive dental work to be done and did not feel I was given enough information to feel comfortable about proceeding with their proposed treatment.. Alice S. 4/22/2015 read more