On time, friendly, and reasonably priced! great work too, washer running like new! Would definitely…read morerecommend or use them again in the future.

Jay showed up to diagnose and fix our broken dryer. He stared at the machine for 10 minutes, and…read moretold me to call the manufacturer to get a model number, which I assume is HIS IOB, since I was being charged a $75 service call fee, BEFORE the $90 per hour labor fee. He said the issue was "One of three possible things", but, "I don't know which one it is". He told me to call him back and schedule him to come back, once I had the model number for him (aka doing HIS job). He dumbed down his $75 fee to $50, and by the look on his face, I assume he thought he did me a favor, when he HADN'T DONE A THING! I'll get a competent repair guy/gal to fix the dryer. Jay, I guess lunch was on me today ‍

I called to place an order for a washer and dryer and the guy was extremely put out and annoyed…read morethat I couldn't give a model number. Refused to help me find one, and basically told me to eff off and call back when he wasn't "swamped" with voicemails. I was ready to purchase right away, and he just lost a sale of a brand new washer and dryer. Extremely rude.

I bought a washer 18 months ago. I bought top of the line so it would wIth stand out large family…read more Once the machine turned 1 year old I have nothing but issue. Parts and labor are under warranty but it takes them 3-4 weeks to come out to fix it. Once they leave and "repair" it something new is wrong with the machine and I still cannot use it. When I call you cannot get a person. They take 3-4 days to get back to you. Last time I called I was told they have one guy that can fix the machine. All the other techs quit. I will never buy another device from them again.

I'm still very upset. They did refund the $99 charge but they didn't fix the issue the guy caused…read moreand haven't reimbursed me the $175 it cost me to have another company identify and fix the issue. Lousy service. Lousy!!!

Gas oven making new unusual sound and I was smelling gas. I made an appointment online in the…read moremiddle of the night. Received a call the next morning shortly after 8:00 a.m. They got me in earlier than expected since there was a cancellation. A part was ordered (I have an old stove), it was in the next day, but when the box was opened, it was the item wanted but the igniter was on the opposite side with no way to fix it. Joe W., the technician, made phone calls and went out of his way to get the correct part so I would not have to wait 8-days for a part to be shipped from across the country. I appreciate it, the oven and stove now work better than when it was new. Now if you had a technician who can also fix treadmills I'd be all set.

Purchased a refrigerator for my son on 7/30/25. Not delivered until 08/05, Quit maintaining…read moretemperature on 08/08. Talked to Julie who said she would call my daughter-in-law to schedule a repair. No call. On 08/13 a different refrigerator delivered, stopped working on 08/18. Different refrigerator delivered on 08/23. During this time period I was in every day because Julie never returned a call and when I was in the excurs for the delays were: the repairman didn't show, I've got a delivery coming in tonight(this was used several times) and I forgot to call you after swearing she would call this time. Oh and the third refrigerator stopped working today, 09/30. She did replace the fridge twice which is the only reason I gave her the second star. I strongly advise steering clear of this business.

They've evidently gone out of business. My son went to pick up a refrigerator that I had purchased…read more They sent the wrong one and the one that they sent with him was not even working. My son even questioned whether the one that they wanted to send would have been something that I would have purchased. One of the employees said that I stopped and changed my mind. I did not change my mind and would not have changed my mind for one that didn't even fit in the area available for the refrigerator. And I would have never bought a bottom freezer because they are a service challenge because of extra mechanism. They promised to deliver one that was working and then backed off that promise and have cut off their phone. I've had good experience with this firm before, however I'm out $275 plus a lot of hassle. I have stopped by several times to see if I could pick up a refrigerator or get my money back. Anyone knows what's going on, please let me know.