A Story of Genuine Small-Town Customer Care…read more This is the story of a small-town, family-owned appliance store that truly cares about its customers. I recently bought a used washing machine from Robert Tylisz Appliances in La Porte on SR-2 to replace my old one that had started leaking. Since my house is on the market, I wanted to leave reliable appliances for the new owners--ones that didn't cause any trouble. To my disappointment, the replacement washing machine wasn't quite what I expected. After it was delivered, I discovered that it too was leaking water onto my basement floor. What a mess! Feeling panicked and desperate, I immediately called the store and left a message with one of the employees. The next day, I spoke with Maureen, who instantly put me at ease. She assured me that the company would make things right--and she meant it. When the delivery team arrived with a replacement machine, the two gentlemen spent the first ten minutes apologizing on behalf of Tylisz Appliance, which I found very honorable. They installed my upgraded used washer, apologized once more before leaving, and made sure everything was in working order. The following day, Maureen called to confirm that I was satisfied and that everything was running smoothly--which it was. A few hours later, I received a knock on my door and was surprised to find someone delivering a thoughtful gift from Robert Tylisz Appliance. This experience reminded me that exceptional customer service still exists. Robert Tylisz Appliance went above and beyond to make things right. They're a shining example of what a small-town, family-run business should be--honest, caring, and dedicated to their customers.

Couldn't even make it through the door, pulled up about 5 mins before open and while waiting had a…read morefriend happen to see me and pulled up and a few minutes later another friend pulled up into another parking spot. They talked for maybe 10mins and left. I went to enter the store and door was locked which I thought was weird so I left to go to lowes. I called the number and guy answered and told me he locked the door cause I had the parking lot all blocked up. Will gladly tell everyone this story. Went a few minutes down the road to andys furniture and big mike was happy to help

I'm still very upset. They did refund the $99 charge but they didn't fix the issue the guy caused…read moreand haven't reimbursed me the $175 it cost me to have another company identify and fix the issue. Lousy service. Lousy!!!

Gas oven making new unusual sound and I was smelling gas. I made an appointment online in the…read moremiddle of the night. Received a call the next morning shortly after 8:00 a.m. They got me in earlier than expected since there was a cancellation. A part was ordered (I have an old stove), it was in the next day, but when the box was opened, it was the item wanted but the igniter was on the opposite side with no way to fix it. Joe W., the technician, made phone calls and went out of his way to get the correct part so I would not have to wait 8-days for a part to be shipped from across the country. I appreciate it, the oven and stove now work better than when it was new. Now if you had a technician who can also fix treadmills I'd be all set.

I called him for an oven repair. he came out the next day, diagnosed it in minutes and made the…read morerepair for $175. anyone else that would have been just the service call! he was courteous, knowledgeable, personable, trustworthy. I will only call him for my appliance repairs.

READ THE REVIEWS AND RUN! Jay is incompetent to say the least. Will act like he knows charge you…read moreand forget about you. Dishonest and unprofessional.

The technician, Steve was very professional, and performed services well. I would trust and use…read morehim again. My services went through American Home Shield. When I filed for services, Sears Appliance responded immediately with an appointment that was very timely - my oven control panel was going out. However, the appointment was soon rescheduled as a part needed to be ordered. The second appointment I stayed home (8-4) and no call, no show - I rescheduled. 3rd appointment good with notice of in transit (after I called to ask) but overall took about 3 weeks to fix oven. Aside from long time to fix - and the no-show, no-call appointment, I would've rated MUCH higher.

Washer "repair". Time window given between 8:00 and 12:00. Technician arrived at 2:30 with not even…read morea reason or apology given for being so late. Next he located the bottle cap that I knew was between the two drums. I even held the lid for him so he could get it out. No actual repairs needed. No new parts. Labor only. Almost $400. Absurd. Best part was when he had me sign a blank white screen on his phone for "repair completed" (I should have inquired a bit more before signing so dumb on my part) which later showed up in my email as my acceptance of the estimate. Super shady. I did the math. Labor costs $308/hour. Nope, not using Sears again.

We had a leaking refrigerator from the back that we didn't know was leaking until it caused a…read morebigger problem. Every place we called said they could come out in a week except fix it 1st. They sent Tim out the next day. Tim diagnosed the problem and fixed it within the hour. The price was reasonable for the service. Their magnet is now on my fridge in the event I need help with any future appliance repairs.

Daccor sent these guys out to repair our new refrigerator which was under warranty. They came…read morethree times and never completed the repair. Finally, they said we can't / won't come again. Their customer service stinks too. Another repair service came and fixed it on the first visit. Steer clear of Fix It 1st!

I had a great experience with MAC services. They were professional, they were able to get to me…read morequickly to fix the issue, and explained everything clearly. The technician was knowledgeable, completed the work efficiently, and left everything clean when finished. The pricing was so affordable, and my system is working perfectly. I would definitely recommend them to anyone needing any work done!!

Austin fixed our toilet in less than an hour for a fair price. His wife is his secretary and she is…read morevery friendly and helpful. thank you!