Went to this BB on a Friday evening to purchase an Apple watch Ultra 2. I made sure it's in stock by checking availability from BB website. In the Apple section of the store, I requested an associate to get me the item. He came back after 5 minutes with product when we both realized it was the large size. I needed the S/M size that wasn't available in the store. The associate convinced me to order the watch from the store. He did a price match with Amazon to lower the price of the watch by $25. It also included one year of Best Buy Plus membership, a value of $49. It turned to be an excellent deal ordering the watch from the store. I was really happy with the service and value I received during my visit. read more

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Best Buy is a chain retailer with a large selection of brand-name electronics, computers, appliances & many more top quality products. we can transform your living space with the latest smart home technology, HDTVs, computers and gaming consoles from your favorite brands. Best Buy can walk you through updating your appliances with cutting-edge refrigerators, ovens, washers and dryers. And we can help you make the most of your active lifestyle with our huge selection of health and wellness gear. You can also rely on the Best Buy Bergen Town Center team to keep your devices running smoothly with the full range of Geek Squad® services , including installation, delivery, set up, protection, repair and support. To ensure you can get the assistance you need, you can schedule a service with Geek Squad® for a time and date that fits your busy lifestyle. Or come in and visit us at 2400 Bergen Town Ctr in Paramus, NJ, so we can help you find and navigate the perfect new camera, cell phone, TV , video games and more. Can't make it to the Best Buy Bergen Town Center? Don't worry; visit our virtual store where you can live chat, voice call or video call with product experts who can help you compare items, check out, or even show you a product demo. You can also shop popular categories online or Discover & Learn with our detailed Shopping Guides, in-depth How-To guides and helpful Tips and Ideas. Learn how to live more sustainably, discover the latest must-have electronics and explore what best fits your lifestyle, home, workspace and everything in between. read more

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I stumbled into this Best Buy on a good Monday. Many of the Best Buys that I've visited in the past always seem a bit chaotic. This location was clear and almost empty. The associates I encountered were attentive and helpful with recommendations. Although I didn't find what I needed, I can see that they have a good selection of all the latest gadgets. I recently purchased an item online and the buying experience was top notch. They always have excellent customer service. read more

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I come here often to check out on deals for electronics, but most of the times there aren't that many. Their customer service experience is average and their product variety is average, i guess everything is about average? Perhaps... read more

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I purchased a new cellphone from David I. today and was genuinely impressed by his product knowledge and patience for this novice. I've worked in the retail industry for many years and can recognize associates that are genuinely interested and motivated regardless of whatever else is happening around them. David is an exemplary employee. I recommend this Best Buy location. read more

Came in for a store pickup, was greeted by the manager named Enrique. Guys an idiot. Had to wait 20 minutes because of some " issue ". The kid in the front named Zach is a goof. Manager didn't do anything to help make the pickup easier. Guy needs to wipe that stupid smile off his face read more

thieves who will not honor a 4 year replacement plan on a 10 month old product after emailing me my replacement was approved. DO NOT BUY THERE , THEY ARE LIARS AND THIEVES read more

Best Buy Bergen Town Center - MY REPLACEMENT WAS APPROVED SEPT 10TH , IT IS NEW YEARS EVE AND THEY WILL NOT GIVE ME ONE.THEY ARE THIEVES - Computers Near Me - Paramus, New Jersey

Came in for the Geek Squad, stayed a while for the massage chairs. Display models on sale for $1999. Sooooooo nice in anti-gravity full body mode. I want one of these, but it's impractical. They didn't have my Fitbit bands, or the battery I needed, but I can get them online. It was a satisfactory visit even so. read more

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I was looking for a specific type of equipment to use with my laptop. Na'jon Johnson was not only helpful, Knowledgeable & led me right to a product I never would have looked at. He was so kind & actually showed me how to install on the laptop I brought...because of Na'jon I will always return to Best Buy Bergen Town Center for business & personal Equipment!! Thank you Na'Jon Michelle D read more

Worst best buy in the area. Mislabeled cell phone accessories, rack is disorganized and confusing. No one willing to help. Just go over there and look we were told. Items we purchased were wrong inside or stuff missing. read more

Incredible job !!! Made an appointment with the geek squad at this location. I meet with Shiek the Tec guy. He was incredible!! 6 stars !!! Took his time to fix all my issues. He really was so professional and with an incredible personality to match. If you do not have the geek squad. Coverage get it! It's so worth it. Thanks to Shiek my computer is up and running again. Robert read more

Had an IPad issue. The Geek Squad guy, named Sheik, was great. Made an appointment, and was taken right on time. Did what they had to do. Was very pleasant, and since it was a problem from Apple's end, there was no charge for the service. Totally excellent. read more

I ordered online for store pick up. Brought my ID and that wasn't good enough for them. I had to be available to pick up a cell phone which I don't have. So they made me wait 3 hours just to tell me they couldn't give me my item that I purchased on their site and already paid for. This place is INSANE. DO NOT COME HERE. If you do you were warned. Have fun waiting for hours for a simple pick up purchase. This place has no clue what they are doing. read more

This location is really really hidden. Its hidden behind lord and Taylor and next to buy buy baby. Not super well lit at night because the logo is dim and the parking lights are not super bright. Huge parking lot and they do curbside pickup Nice curbside pickup staff read more

Ordering a TV from BB was THE BIGGEST mistake. Ever. Our living room one, 8 years old, died on us the last Monday in Sept. Went the next day to buy a new one. Arranged for pick up of old one and setup of new. New Sony 70" delivered and the screen was cracked. Ordered another. This is now October 15. It has yet to be delivered. Reschedule again and again. The delivery service is God awful. The most unreliable company. Yes. It'll be delivered by 2. Oh yes, it's coming Monday. Then Tuesday. Do yourself a favor...steer clear of BB. their delivery service will absolutely infuriate you. read more

Never buy anything from these guys. I don't get why best buy in NJ is so horrible. They are better in NY and Miami. These people make you wait forever to buy anything. Then everything we bought from them had problems - Smart TV makes buzzing noise and wifi connection doesn't work. Had to call many times for someone to come out to repair it. Eventually the TCL TV was replaced but even the replacement is faulty but now we were told the 1 year warranty is up. Computer we paid them to set up could never get Microsoft Office to work. We called and had to wait on line forever only to get disconnected. If you can a person after your wait, he/she will transfer you all over the place and then you will get disconnected. If you get a person, he/she will complain about just getting minimum wage and won't help. The online chat is even more pathetic. After saying we would never give them out business again, we made a mistake being sucked in by sales for computers. I thought ordering online or on the phone would be better than going to the store given our bad experience with the store. Wrong. My son and I ordered a monitor and desktop computer in September 2023. The computer arrived without the monitor. We waited. Still no monitor. Then I called and was told the order was cancelled since they ran out of stock. I was told to reorder over the phone and pay extra for expedited next day delivery. Still no monitor arrived. I called and was transferred to 3 people only to be told the monitor had been delivered when I told them we never received it. I was told I could not get a refund for the expedited delivery fee since the monitor was delivered on time even if it wasn't delivered to us. So now we are waiting for it to arrive in two days but I am not sure if it will arrive. I am surprised they are in business. I doubt they will be in business for long. Lousy service. Zero customer service! If It was possible I would give them 1/2 star. Their name should be "Worst Buy" not "Best Buy". Miraculously on Saturday, on October 14, 2023, my son's monitor finally arrived but we didn't get the refund of the fee for expedited shipping that was supposed to have the monitor arrive on October 10, 2023. I think I will order online from COSTCO, Staples or Amazon.com next time. read more

nice store was able to purchase my apple watch here. service was good. and i got a decent price

I ordered a gas dryer. My delivery time frame was 11-3pm. As we weren't home until 10:45 to wait for our delivery, between 11-3pm. I come to find out the delivery men arrived at 10:17am. So I looked back at my camera to verify this, and what i see is ludicrous he walks up my steps never knocks or rings bell took 2 selfies of himself to show he showed up (his proof) but mine is better because cameras don't lie. He never attempted to knock. And just left! Now I have to wait till tomorrow to see when the next available day is. And they don't tell you a time until the day before so you just have to take the day off from work and sit around all day. I will be sharing my video on all social media. I could only imagine how many people they've done this to. If they don't like their jobs then leave. Poor poor costumer service! Next time I'll order from home depot or Lowe's! read more

Had a great experience purchasing online just weeks ago before Thanksgiving (bought online, pickup minutes later at the store). I had such a pleasant experience thought I do it again w/ another online purchase 2 days ago (12/9). Website said item is in stock and available for immediate pickup. Fully expecting repeat of my last experience, it turned into 2 days and several unanswered call later did I manage to reach a chat online instead telling me that the product is not in stock until 12/23. Really? Thumbs down for false advertisement on available inventory. Boo! read more

Just pathetic. I went to this location to speak to the Geek Squad about doing a home installation for a Nakamichi AV receiver a Nakamichi Disc Player a pair of Elac bookshelf speakers and a 55 inch TLC Roku Smart TV. The woman at the geek squad said oh we don't do that; go the the Audio Visual department. I then went there and took 15 minutes to explain this and the guy took down the information, entered it his computer and gave me a printout. He said you'll be contacted in 24-48 hours. I got a text two days later having me call a Best Buy phone number. I spoke to 2 different people on the phone and the last guy quoted me 6-800 dollars for this project which basically is just wiring everything properly. Your company needs to hire competent people. read more

Kitchen/bathroom MAKEOVER!!! From a single mother!!!!! Ok, so I haven't mad my final decision yet... BUT!!!!! Mo. & Krystie made my kitchen appliance decisions like walking on water!!!!! I would never go to this store to make decisions!!!!! BUT I was in the area and wanted to browse. DON'T go to anyone else!!! THEY made looking for appliances so easy!!! High end to cheap ass!!!! They are the "Dream Team" of appliance knowledge!!!! Go there and learn, to buy, or to help with your decisions!!!!!! You won't regret it!!!! Thank you again guys!!!! read more

I bought a camera from Best Buy. I took in on vacation, took pictures that I cannot see; the charger also does not work or fit. I took it to Best Buy without an appointment. While they couldn't fix my problem, Rashiek went out of his way to help me. read more

Wow never in my 40 years of living on this planet have I been treated with this much care and love from a retail business. As soon as you walk in they treat you like family. One employee in particular who really went above and beyond is Ren. If you ever want an unforgettable experience reach out to him. read more

The geek squad is the biggest bunch of idiots I've ever encountered. From the soulless drones who answer the phones to the incompetent customer service lab rats that just waste your life. One week of phone calls explaining the same story over and over again and told a manager would look into it and I'd be called back, to technicians that claimed they were at my house ( and were not) to being put on hold for 20 min every time with no result All of this is because I bought the protection program What a terrible run company from end to end Couldn't give 0 stars read more

Well I came in here for one item. I came in for an HDMI to USB connector so I can connect my phone directly to my TV but they did not have it. It took a associate less than a minute to check all the other stores for me and offered to have it ordered online which was great but I needed it right away so I had to go elsewhere. There were a lot of employees in store which was great we were offered help many times with his life and very big but since they didn't have what I needed I'm only gonna give them 3 stars. Bathrooms are located all the way to the left front side of the store has to refrigerators. read more

Best Buy Bergen Town Center - Inside the new store. - Computers Near Me - Paramus, New Jersey

I placed an order for store pick-up and when I arrived I was told they have my purchase they just have to unload label it and it should be ready in 45minutes to and hour. Then I was emailed 30 minutes later saying my product would be delayed for several days! Just avoiding shopping with this business and at the very least only order for delivery never store pick up. None of the employees seem motivated and will only give you the run around instead of genuinely trying to help you. read more

I do not suggest you buy anything from the computer department. I purchased two computers over the past 5 years and both times I worked with a sales rep on the floor. They had a decent knowledge and were helpful but I did have to do a lot of the work myself. Both times when I was checking out, a supervisor took over and tried overwhelmingly to push additional products like software, extended warranties, protection programs etc. The first time I declined all offers and was annoyed. The second time the supervisor insisted that my Dell computer did not come with the microsoft office software. I pushed back and should have stuck with my gut, but at the end I agreed to buy the basic plan thinking I could return if not needed. THAT WAS A MISTAKE!! The computer did have the the software and when I tried to return it they told me that they DO NOT take software returns. Told me I had to contact Microsoft but they have the same policy. NEVER AGAIN... read more

If I could give them no stars I would. I went in today to buy a new tv. I looked around for over 10 mins to find someone to even help me. Once I found someone they told me to wait and they never came to help. I was standing by the tvs for over 20 mins and still no one came to help. The staff member I asked to help me, I looked over and they where just standing there trying to look busy cause they saw me staring at them. Finally after waiting so long I left and went to Target where someone helped me right away. read more

Fraud Alert! This Best Buy runs a merchandise theft scam in which defective or unwanted merchandise paid for and purchased online, picked up at the store, but then returned to the store is NOT PROCESSED AS RETURNED! So the refund is not processed to your charge card, while the store keeps and does whatever it wants with the returned merchandise, constituting THEFT and FRAUD! After spending approximately 45 minutes at the Bergen Town Center Best Buy, and dealing with at least 6 different employees, two claiming to be managers, none were willing or able to process the refund back to our charge card---despite the merchandise being returned in the box it came in less than one week after pick-up! The store refuses to provide the name of its General Manager (if there is one) or of Best Buy's Northern NJ territory manager, and tells customers to call the police if they aren't satisfied! This is disgraceful, horrible, illegal treatment of innocent customers. We just want our money back! read more

Although I had a great experience purchasing with Vinny, everything after that went down hill! I purchased a tv, a mount and "professional" mounting service. I was overcharged for the service $199 instead of $50. They're scheduled to arrive from 3-6. I didn't hear from the individual coming to mount my tv until 526pm. I asked him if he was here, he said no. He had to go to Best Buy to go pick up the tv. (It's 15 minutes away from my house) He then took until 7:15pm to arrive. They start to assemble the mount and tv, I noticed it was flipped over which is normal. I saw him bang my wall with the mount, by accident staring somewhere else being careless. I heard some noises so I went to the bedroom to look and they tried to tell me the tv came broken. It was now 7:49pm and he tried to convince me to keep the tv because Best Buy would give me a new one. I DECLINED despite of their policy and told him to call the manager. She didn't even ask to speak with me, or apologize. She just told him to take it back. As they were leaving, I told the young man that he should've looked at the tv first and he said sorry but you're not the only one this happens to. (As If that would make it any better?) I called customer service and the lady was kind enough to tell me that they didn't even report the tv was broken, they just wrote that a reschedule needs to be set for mounting!! This places service sucks !!! Don't buy from here or if you do don't purchase the mounting service you'll have some 17 year old coming over to waste your time. I've attached a photo of them with the tv. read more

Best Buy Bergen Town Center - Broken tv - Computers Near Me - Paramus, New Jersey

Best Buy should close. I spend 10's of thousands of dollars for myself and my business and am a Reward Zone Elite member. When we tried to buy more than one desktop "Lenovo® IdeaCentre™ 520-24AST All-In-One PC, 23.8" Touch Screen, AMD A9, 8GB Memory, 1TB Hard Drive, Windows® 10 Home" They said No, only one per customer. Ridiculous, they said they one sell one computer that is "underwater" to one customer only. What kind of business practice is that, if you advertise it, you have to sell the item at that price to whoever or at what price is there. They only do that to get you in the door, such a scam. We called the 1-800 Best Buy number and got an even more disrespectful customer service guy on the phone who was extremely condescending and made it feel like we should be lucky to shop there and spend thousands of dollars of our hard earned money with Best Buy. Yeah, that's a great business philosophy. They lost me as a customer today. I plan to return about 15,000 dollars worth of computes which are still return policy window, even though we now have to reinstall everything on new computer. It is best not to give Best Buy a nickel of our money. We are ordering the same computer, same price from Amazon. Another way Best Buy scams you is that they sometimes get their "own model number" so you can't look it up on Amazon for price matching or find an equivalent, which can confuse customers and give Best Buy salespeople the upper hand, even to the point of guilting you for asking or wanting to compare. Soon Best Buy will close as did Toys R Us. And these unscrupulous business policy & practices are exactly the reason that it will ! read more

My husband surprised me with a brand new Macbook Air for Christmas. I told him to return it because I really didn't think it was necessary so he did just that and returned it yesterday. Well... I changed my mind and decided I could use the MACbook so my hubby and I decided to go back to the same location and try to repurchase it. The salesperson (did not get a name) was very unhelpful. We requested that he check with a manager to possibly purchase again at the original price. The store did not seem busy but after at least 30 minutes of the salesperson going back and forth, asking numerous questions ie: was it purchased here? Was it returned here? Was it opened? When was it purchased ? Returned? The ENTIRE time he had the original AND return receipt. He even said he believed they had the same one available (which was never opened by the wAy). Again, after at least 30 minutes he said that his manager stated that they could NOT honor the original price we paid. I am disappointed not ONLY because they could not honor the previous sale price but because the gentleman was clueless, unhelpful AND mainly wasted our time!!! Why go through ALL of the questions and back and forth when the original price was NOT going to be honored??? A complete waste of time! He should have just informed us from the beginning when I specifically asked him about the price. read more

BEST BUY MOBILE SUCKS! Or should I say, their customer service sucks which means they suck even worse. After ordering my iPhone 6 online at BestBuy.com I can honestly say that I would rather have jammed a pen in my eye than dealt with them. Needed the phone in a hurry and paid the $25+ for overnight shipping. Checked the online shipping status and noticed that the phone had not yet been shipped. Found the phone at a local retailer Called BestBuy to cancel the order and was told that it was already packed up and ready to go but that I could refuse the package. Fast forward a few hours later and no shipping info so I again called. Told that the phone not only was not ready for shipping but that I would have to wait 3 weeks to receive it and they still couldn't cancel the order. Called the local Verizon store and found out that Best Buy had already put through the contract and that I would have to wait to receive the phone. According to Verizon, this was not allowed. So now, unable to cancel my BestBuy order, I was essentially screwed. FAST FORWARD TO TODAY: BestBuy says that phone was shipped to me yesterday overnight and that I should get it today. Located the tracking number that they gave me and found that not only hadn't it been shipped but the tracking number is for ground shipping. To summarize: even if they did ship it yesterday, and they didn't, it would still take over a week to arrive. Really? 3 hours on the phone with them and counting. I will NEVER EVER EVER do business with them again. Horrible customer service. read more

I bought a laptop in 2015 from a Best Buy in NYC, it was piece of junk BUT it lasted me 2 years. Ironically, exactly 1 month after my best guy geek squad insurance expired. Now NJ, bought a Hp laptop, no insurance, it literally died while I was using it without any warning 6 months in. Yeah I know, it's an HP manufacturing issue. I went to Best Buy to see how much it will cost me to have them fix it and this scam artist was trying to sell me a new computer without even mentioning that HP laptops have a year warranty from day 1. I sat there in utter disbelief and disgust that instead of getting customer care, I was taken advantaged of. PLEASE DO NOT BUY 1 YEAR IF WARRANTY. Most manufacturers already have a 1 year warranty with purchase at no additional cost. But seriously.. why would you try to sell someone something when an item they bought from said store broke in half a year?? AND had the nerve to not tell me something as basic as "contact the manufacturer" like wow man. I hope the place goes down under like a Gamestop in Wyoming. read more

Beware of shopping in #Best Buy, any of them. I purchased a washing machine in the Paramus #Bergen Towne Center store. I was under the impression it was a new machine. After #Best Buy canceled my delivery, without notice mid you, I came to find out they were selling me an open box machine. I called customer service, or better phrased disservice, and was told that I could get my refund after 7 pm when the truck returns. I went to the store and spoke with Shah, who claimed to be the store manager. He was supposed to call me at 9:30 on 3/2/24. As if this post I have not heard from him, I am really not surprised either. Today, I called customer disservice and was told I would have to wait 48 hours for the order to be canceled for a refund, and I would need to deal with the store. I have unpleasant experiences in the past with #Best Buy, but this is ridiculous. I should have been notified earlier and offered a replacement. read more

Usually we have had great purchase/delivery/geek squad appts. Recent purchase was delivered but two subsequent geek squad appts to set up/equipment were cancelled either day before or day of appts. Finally the third appt was kept and geek squad unpacked/set everything up. This took several weeks! Disappointed to say the least. read more

Shout-out to Alan Izazaga! When I say that I love Alan's personality and great customer service, I really mean it. Alan left an indelible impression with his "spirit to serve." Alan went above and beyond to make sure my Samsung Galaxy phone was transferring the Samsung Notes from my old phone to a new A24 Galaxy. He also does the BEST screen saver application - no bubbles on your cell phone! See him. Word. Alan also spent a WHOLE lot of time with me as a client and was communicative along the way. Even as I had to return to Best Buy 3x a brand new phone because the the Samsung switcheroo is ineffective on certain models. But it was Alan Izazaga who figured this out. I understand Alan has moved out of Mobile into the Geek Squad. If you visit Best Buy in Paramus please see Alan. Trust. You'll love his great customer service! Xoxo, -Lamonda read more

Lack of stock, but still have items on the floor. Looked on website and told me I could have store pickup for today 3/26/15 day. Glad I did not run my CC. Was helped, but I felt like I was bothering the gentlemen in the camera section. said I was interested and they left me. Did not bother to help me further or try to sell me on something else. Hope they do not work on commision. Customer Service F Stock F misleading Internet F read more

Pretty simple transaction here.. I did my research on a hp laptop. I walked into the store, said hi, walked to the laptop section, browsed for the laptop I wanted, sort of found it, and when I mean sort of, the laptop wasn't on display so I had to go through the codes and such from the box. I couldn't find a sales guys because everyone was taken up with someone and I had my impatient 2 year old and husband lol so I couldn't wait So I found it in stocked, walked over to the cashier and paid. He offered warranty, I declined. Offered the best buy card, I declined. And paid for my laptop and we left :) Simple yes, if you know what you want and if they have it in stock and if it's in the right place.. :) read more

Do not use curbside pickup. It took about 35 mins to get my order. The lady at the door was probably the least helpful person I've ever encountered. She kept telling me the curbside labeled parking spot I was in was not actually curbside pickup. A security employee had to correct her after I pointed at the large curbside pickup sign several times. Also, their phone was not accepting calls, so I couldn't get anyone else to help. I could have easily went inside and purchased off the shelf in half the time. read more