Techline was the company I was assigned to respond to my home on a Lowes warranty item for repair…read more Missed first two calls for service, then couldn't fix after replacing several parts. Lowes than couldn't process my claim of not being able to fix as their back office could get final report over to Lowes. Company refused to share paper trail showing all appointments or report of actions takens taken. Tech told me they can't fix it and that all possible parts to replace have already been replaced.

BAD experience. TL;DR: Broke the dishwasher and caused…read moreproperty damage to my kitchen. I used Techline under my Lowe's Protection Plan. The first appointment was fine. Then they cancelled with no notice because they ordered the wrong part. When the tech arrived today, he broke the dishwasher. He slammed it so hard into place that he broke the hinges on one side of the door. It now does not open or close properly. He bent the brackets so I can't reattach it to the counter. He put a dent in the door near the handle. He left a part out of the dishwasher on my counter (which may explain the weird noise it is now making). He also gouged a large scratch in my floor dragging the dishwasher across it. DO NOT USE.

It pains me to write this review, as we've done 2 kitchens and a laundry room with Reno. It seems…read morethe top notch quality had had become accustomed to has gone to the wayside. We had a problem with a kitchenaid freezer that turns out to have been a known issue. Fine. Now we've been through 3 ovens. The first was run by the installers for an hour and looked like someone had cooked a pizza inside. It has stains all over it. Second one came completely dented on both sides. Third one was accepted and seemingly ok until a few days later we realized the bottom drawer has a huge dent in it. I've attached a photo. At this point I can't imagine Reno wants to engage any further with us as they've replaced it twice. This just marks a decline in expected quality. We go to Reno for the great service and products, but if we can no longer receive that, we'll go to the big box retailers. Update 9-10-21 Reno contacted me and made it right. Rather than replacing the entire unit again, the dented drawer was removed and replaced. We love Reno's and I want to make it 5 stars but the communication is still lacking. We were supposed to receive a call confirming when the delivery would occur; we were not home but fortunately the babysitter was there to receive the delivery. We will probably still continue to shop there for our future appliance needs. Update 03.02.2026 Unfortunately, past experiences were not one-offs, but rather early signs of decline. As I've stated, I renovated 2 kitchens with Reno plus 2 washer dryers. The microwave I bought there just a few years ago died. I called up and said give me a replacement, here is my credit card. This was in August. Easiest sale in history. Well, Reno proceeded to drag this out into December until they finally just ignored me. The first microwave had a broken fan. The installer said something wasn't right. I called, got another. Same problem. A third didn't even make it into the wall - a floor test revealed it was a manufacturer's issue. Weeks go by and I have to constantly email or call. The next solution was to give me a smaller microwave from another brand. The owner of the company sent one of those cards in the mail "welcoming" me to the Reno family. I emailed him as well - no response. My final note to them was congratulations, you got my money. You will never get another dime. Frankly, go to Lowe's or Home Depot if you want this level of service. There are other boutique appliance shops out there that would be glad to have my money.

We deeply regret using Reno's Appliance. We paid over $30,000 for a high-end appliance package and…read morethen paid an extra $850 for a complete startup package that was clearly not performed properly. Tape was left stuck on the refrigerator and freezer shelving, and I have spent hours removing it myself. We also discovered the bottom drawer was broken, which was either ignored or never inspected in the first place. The lack of care and attention to detail is shocking. The dishwasher was installed without anyone verifying it functioned. It never worked, it could not be fixed, and it took three months of constant follow-ups and arguments to get a replacement. No accountability, no urgency, and no respect for the customer's time. For premium pricing, the service should be premium. This was the opposite. I would not recommend Reno's Appliance under any circumstances.

Family own business that is very resourceful and very knowledgeable. Edwin and Veronica are an…read moreexcellent team and do a very good job to answer all your questions and make excellent recommendations! Beyond that their service is impeccable they are super quick and helpful and give a great deal! They have everything from unique sizes to unique brands common brands to high high-end! Highly recommend for all of your appliance needs :-)!!!

I was very pleased the results of my Dutchess County service call. Luis went out of his to fix my…read morewashing machine pump and succeeded in making it drain properly. The price was very fair at $150. I recommend R&R to any homeowner in the area with appliance repair needs.

We purchased a scratch and dent Blue Star Rang from All Major Appliances a week ago. We couldn't be…read morehappier. The store is a warehouse with appliances stacked 15" high. The range was dented, just as advertised, but was new. A few screws were missing and a grate piece from the middle was gone. But for the price, how could I say no? We got the range home and with a trip to the hardware store, the missing screws were replaced. Richard (I think he is the owner) ordered the missing grate pieces that were over $100 and had them shipped directly to my home. If you are in the market for a high end appliance, don't mind some scratches or dents and would like to save 50% or more, you should definitely check out All Major. The staff is knowledgeable and friendly. I wish I had know about his place a few years ago.

Horrible! RUN. appliances don't last a year. Every refrigerator is LOUD and has some issue. Then…read morewhen you call to resolve they ignore you repeatedly and blame you for not resolving within the year Warranty. Even when you have repeated text, emails and phone records. RUN AWAY. TRUST ME YOU WILL SAVE NOTHING.

martin is scammer not trustyworthy and very rude bad customer service…read more wish I had the option to give 0 starts. I went looking for a "barely used" dishwasher. Ely sold me a dishwasher that he said was NEVER used. That the person refused delivery but there was nothing wrong with it. It still had all the plastics and wrapping inside so I believed him.

Bought 2 appliances from here. 1st was a fridge for my finished basement. Ended up w a bosche…read morefridge that's basically brand new and cost half the price if a new one. It's nicer than the one in our main kitchen. So a year later we needed a washer and dryer. I decided to try my luck again since the first experience went so well. Called Barbara. She sent me pics. I Went with an LG thinq washer dryer combo. Again about half the price of new. I transported myself and possibly loosened something in the washer. It made a noise. Called Barbara. She coordinated getting a repair man over. He took a look. Fixed it in 30 min. Machine is super silent working like new. My advice will be to just let them deliver it. I will be back again for my dishwasher. Be patient find something you love. Let Barbara know what you want. You'll get it. They accept returns for store credit and do gave a high restocking fee. So just do your due diligence. They are fair and you end up with a great deal

I moved into an apartment in which the refrigerator's water dispenser had never been installed. I…read morehired Rapid Fix to do the installation, and two technicians came to my home. It turned out to be a more difficult job than anyone had anticipated. They came up with a creative solution and got the job done. Communication was excellent, and the price was reasonable. I would definitely use this firm again.

HI I am trying to reach you about the repair that you did on my dryer. Whatever you did was not…read morecorrect. I keep trying to call you so you can rectify the issue and I am not getting a response. I am really disappointed by the support I have received. I have reached out multiple times and I am getting nothing back. I see someone else had the same issue with you. Please contact me.