I haven't been in any Best Buy in years. This is a nice store with plenty of TVs on sale. I came here because IKEA has a kitchen planning center inside the store and a friend suggested I make an appointment and see if they could help with my son's kitchen remodel in NY. Big shout out to Jaqueline who took her time and went out of her way to help me planning a kitchen. I had the dimensions and professional measurements and she created a beautiful kitchen with everything including appliances. This is a free service offered from IKEA and Jaqueline was knowledgeable and excellent at her job. While I was in the store I was able to look at appliances which my son will be able to order online and have delivered. read more

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The worst!!! One star is too high We bought 3 TV's with hopes of having 2 mounted on the walls. Our first installation left us with a 5x7 hole on the walls because the installer felt resistant but kept cutting into the dry wall. Dry wall dust was everywhere and tools were left on my furniture and on my bed cover. The tv was put in the wrong place and the installer did not want to fix the hole because they had a long ride back to Miami even though they said they had the equipment to repair it. We paid far more for this installation than we did on our main tv that was installed by someone else who did a very clean job of installing. We had to return to Florida, paid $1000 to travel to get this situation fixed. We are given an early appointment which was then changed twice without notice to us.The whole day was lost. When you have a problem- fix it first then move on to other jobs. Now we wasted another day waiting. You can't call the store and the AI conversation is worthless. When we finally got through to the installers, they were rude. I would never suggest Best Buy nor would I use them. read more

I purchase an HP 2 yrs ago per the recommendation of HP representative. Less than a yr it was bad he was nice and suggested that I do an upgrade and credit the bad HP. I did I purchase another HP 6000 per HP Rep Recommendation and having issues. I go to best buy today to deal with the Manager which I had in the past not very nice or professionally. Here it is a little over a year and this one is not working either. He recommended I buy a new one lol. With the bad printers im getting and the worse customer service Brandsmart or Amazon sounds better. read more

I've sent this email two times to two different contacts at Best Buy and no response. Horrible customer service. I am writing to express my dissatisfaction regarding the handling of an extended warranty claim for my Meta-Oakley Vanguard sunglasses, which I purchased on 02/20/2026 along with a two-year extended warranty coverage through 2028. Two weekends ago, the glasses were destroyed in a motorcycle accident after being crushed and run over. Following the accident, I contacted Best Buy customer support via text message (which I have retained for documentation purposes) to explain the situation and inquire about the warranty process. During that interaction, I was specifically told not to worry because the glasses were covered under the extended warranty until 2028 and that I should visit my local store and speak with Geek Squad for assistance. I then went to the store and spoke with Geek Squad staff, who advised me that the store would be able to complete a "refund/exchange" process and directed me to customer service. Customer service then verified the "refund exchange" process and instructed me to select a replacement pair of glasses for the exchange. I subsequently spoke with an employee in the glasses department, who provided me with the replacement glasses under the understanding that the warranty exchange had been approved. However, when I returned to customer service to complete the transaction, I was informed that the store manager was denying the exchange because I did not physically have the destroyed glasses with me -- only the Meta glasses case. I explained repeatedly to every employee involved, including the online support representative, that the glasses had been completely destroyed during the motorcycle accident and were no longer recoverable in usable condition. When I requested to speak directly with the store manager and again explained the situation, he stated that the only thing he could offer was a $50 credit toward the purchase of new glasses. During this interaction, the manager was dismissive, rude, and condescending, including rolling his eyes at me and repeatedly stating that I "didn't understand" what he was explaining. It was very clear to me what he was saying -- I simply did not agree that a $50 discount constituted honoring the extended warranty coverage I had purchased. I had the original case for the glasses, which obviously serves no purpose without the glasses themselves, further supporting the fact that the product had been destroyed. Despite this, the manager insisted there was nothing further he could do. Initially, he was not even willing to refund the amount I paid for the extended warranty until I continued to escalate my concerns. This experience reflects extremely poor customer service and a misrepresentation of the extended warranty coverage, particularly after multiple Best Buy representatives -- both online and in-store -- advised me that the damage would be covered under the warranty. I am extremely dissatisfied with how this situation was handled and respectfully request that this matter be reviewed and appropriately resolved. Thank you for your time and attention to this matter. I look forward to your response. read more

The worst customer service. The sales rep tells you one thing and the manager tells you something else.

There were at least 10 employees walking around doing nothing and only a handful of customers in the store. 3 of them putting up a shelf in front of 4 customers waiting in line with one cashier. We we there at least 10 minutes before anyone bothered to open another cash register. When I got to the front of the line the cashier told me she couldn't help me with my online order and sent me to another line. I'm switching back to online shopping at Amazon. They lost their one chance to make this easy. read more

Bought a KitchenAid refrigerator from Best Buy and bought the extended warranty service. Called 5/22 and scheduled repair for 6/2. Best Buy unilaterally cancelled the appointment on 6/1 because they didn't have enough service people. I called and the first rescheduled date they could give me was 7/1. DO NOT PURCHASE EXTENDED WARRANTY - THEY CAN'T FULFILL WITHIN A REASONABLE TIME. read more

Liars!! I tried to use a gift card ($50) and they told me I'd have to spend $50 or more. Liars! I went home, called Best Buy, and that is totally false. Bad business practice read more

I am very disappointed with the customer service I didn't receive at this location. Upon walking inside there were four workers just standing around, wasn't greeted. I had to walk around to look for someone to assist me with a purchase and couldn't find anyone. After the run around from a third party vendor I ended up leaving upset due to the purchase I couldn't make. I would not be returning to this location. My advice is do better. read more

i ordered a 49in computer monitor on 12/19 schedule to deliver on 12/22 as well as ordering a gaming computer to deliver on 12/26 which says a adult over 18 needs to be here to sign for my monitor has said out for delivery from the local fedex office sense 12/22 and now my computer says its delayed delivery from 12/27 - 12/30 do they really think i have time to sit 4 more days to wait for it because i have to be home to sign for it? i suggest you never ever use beat buy use Amazon when you can. but if you have to order from best buy make sure it in stock at your local store and do the pick up option. BEST BUY YOUVE RUINED WHAT COULD OF BEEN A NICE CHRISTMAS FOR SOMEONE please notice in the pictures provided how long my items have been at the fedex tracker and never moving read more

Best Buy - Electronics Near Me - Boynton Beach, Florida

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Horrible service. Came in to buy myself an early birthday present. I walked around for almost 15 mins looking for an available blue shirt person to help me. Then I walked to the front of the store and the rep they have standing I there called someone to help me. I walked to the tablet area and waited another 15 mins and no one came. I walked to the front a 2nd time. This is when I finally got help. Horrible horrible customer service. I knew what I wanted. It took 10 mins to get the item, pay for it and walk out. But it took almost 40 mins to get someone to get the item for me. Simple item. The only good things is the remarkable tablets are on sale for $429. This is a great item for those in school. Especially at your Master's level where a lot of writing papers are required. Best deal I've seen so far. Happy birthday to me. read more

Best Buy - Early bday present to myself. - Electronics Near Me - Boynton Beach, Florida

WORST EXPERINCE IVE EVER HAD IN MY LIFE FREE DELIVERY AND INSTALL , THE GUYS COME DONT TELL ME THEY CANT FIT THE TV UP THE STAIRS , NO WARNING OF HOW BIG THE BOX IS . THEY GET TO MY HOUSE LEAVE THE TV, I TOLD THEM ILL HIRE A SERVICE TO GET A LIFT ON THE 2nd floor it will be done by 3 come back , they dont come back until 7pm telling me they are coming every 1hr , then they arrive at 7pm telling me someone cancelled there work order ad they cant do the job , i speak to customer service supervisor who says they can do it but they aren't the installers boss but they should do it for the customer and then installers then say they cant do it and wont then leave , while agent tells me to wait another few days for another install after i waited 10 days to begin with . worst experience ever !!! never using best buy again for installs read more

had a computer answer the phone and try to sell me a medical device. #WTF. Asking about my order and received NO Intelligble Reply. Best Buy Customer Service Policy is ZERO - There is no customer service, It is all automated using inferior drones. BO PEOPLE ALLOWED They may have values but their culture is Toxic. Is this one of the Woke Businesses? #JustHorrible . I would suggest calling the GeekSquad to them ask for "live person" customer service read more

Be ware, nothing this company tells you is true. They don't stand behind anything they say. First, you CANNOT call the store. You are rutted to some other place. Before Christmas I ordered a 75" tv and a stove and refrigerator. Nothing has gone as they stated. And I still don't have anything that I ordered. No one there knows whats going on or cares. read more

Horrible- store is empty and one guy in TV section where myself and one other customer are waiting for help and the salesperson was with same person for 45 minutes... chit chatting away- finally got up (yes he was chilling on a set of big tv boxes) when he saw he had people waiting...not sure if he was trying to get a date or what. Walked to the "greeter" and told him what was going on and he said "sorry" Walked out - lost a customer for life... read more

Parking is moderately available in this lot. I utilized the Geek Squad service over the course of 2 days. Each staff member exhibited exceptional customer service skills, kindness, & welcome. My laptop is good as new & I can thank the Geek Squad for their exceptional care & determination! read more

I bought a LG dishwasher last Jan 2024 It started making crazy noises so I called ur company Omg what a horrible experience I was transferred eight times to people that don't speak English to find out that they can't come to my house for 11 days and they were gonna charge me $124 to come and diagnose my dishwasher. How dare you so I hung up the phone with them and I called LG. What a better smarter move and let me tell you something I will never shop with Best Buy ever ever again. read more

On march 5th I was shopping for open box laptop, sales lady was trying to find it in the cage...unsuccessfully... then I was asked about my Best buy member ship, it was expired, I start renew it and this trigger it hard inquiry on my credit score, minus 24 points !!!!! Be aware ....extremely disappointing !!!!! read more

I had an horrible experience at the Boynton Beach Florida store. I was confused about how your trade in program works  so I tried calling the store and could get through. Finally customer service provided me with an extension and after calling about 15 times I finally got someone. They explained how it worked so I drove 40 minutes to the store to make the trade in and buy another item. That store was the only one that had the item I wanted to purchase and there was only one in stock otherwise I would not have drove 40 minutes.  It was a long line and only one cashier so I patiently waited my turn. Eddie the cashier initiated the trade but became frustrated because he didn't have any back up cashiers and the line was getting longer. He could not figure out how to use the scanner to a picture of my trade so he started ranting and told me "the store is closing in 30 minutes and I don't have time to deal with you". I advised him that that they only had 1 of the $330 item I was attempting to buy and I was able to come the next day and I was also worried about them selling it before I could get back. He became frantic, raised his voice and started insulting and embarrassing me infront of everyone. He then lied and said the system was down. I asked for a manager and he radioed them in front of me. He said " I told Helen we close in 30 minutes but he doesn't get it or understand no matter how simply I say it to him". Then he tells me the manager said I have to wait 15 minutes and they close in 30 minutes. It was obvious the manager didn't want to talk to me. When the manager Lambardo came he was rude and dismissive. He imediatly started defending Eddie and lied say the system was down. I told him there was nothing indicating that and Eddie just said that because he didn't want to help me so the manager called an associate Paul who came and processed everything in under 5 minutes. Eddie and Lambardo did not even try seems like they just wanted a punching bag to take out their frustration on. Both were quick to be rude and condescending. I asked him if he could have the store manage call me and he said the the dorms get was out on vacation and he had no idea when they were coming back I tried calling back but I can't get through I requested a call from the district manager through customer service but they were no help. I emailed the corporate office and they said the store manager would reach out to me and give me a call, but it's been over a week and they said not bother to try read more

I walked in to BestBuy of Boynton Beach to make a return last night with a valid receipt for a Mac laptop computer charger that my daughter needs for school. The charger was damaged and ripped and the metal was showing. The manager was very rude and refused to exchange or return it even with my receipt because it was not in good condition. I then called the Best Buy Customer Service who defended the manager and said it is at the Manager's Discretion. This is outrageous terrible customer service. Amazon returns everything with a receipt. Buy from Amazon NOT Best Buy! #bestbuy #bestbuysucks #bestbuyboycott read more

Best Buy - #bestbuy #boyntonbeach SUCKS! - Electronics Near Me - Boynton Beach, Florida

Geiryse did absolutely noting to help me but repeated and contradicted herself. There's no where in the receipt about the return policy for toners nor did the associate who cashed me out said anything about not able to return my toner. The manager said had it been a few days she would've gave me a refund, but because it's past a week she won't give me that courtesy. 0 out of 10 never coming back here. read more

the service in the store was great., mike the manager assisted when i was standing around for a while. the installation was very disappointing. i paid for the mounting of tv and sound bar. i also bought the theater with speakers and sub woofer. my sound bar is crooked and the speakers are not working. i gave him 20 dollars. the person who installed it said oh it works on different channels but did not take the time to see if it worked. i called the next day. they scheduled another person to come. then after i rearranged my entire life and work schedule to get a phone call that the tech has unforseen circumstances and wont be there!!!!!! they put me out for another week. how is this my problem?? i am in sales, if i cannot help someone, they get someone else. i paid for products that i cannot enjoy! i had a similar issue years back and now remember why i do not go to best buy. read more

Great service in the appliance department with Nigel. Very helpful and knowledgeable. read more

Best Buy - Small washer top - Electronics Near Me - Boynton Beach, Florida

They have a lot of items this weekend on sale ... and we were looking for a new TV so we stopped by. They had plenty of different options from which to choose in stock and lots of sales people to help. We had a quick question and it was answered pdq. And just like that in under 10 minutes, we had a new TV. While we were there, I also looked at their washers and dryers just to get an idea of their selection. So many of the newer machines are now electronic, but I really don't need anything so high tech. Prices include delivery and installation and for a small fee they will also remove your old machines. That's good to know. read more

Recently went to Best Buy to get one adapter/cable thing for a friend outside of the United States. And they knew Best Buy sold it. So, I went at a non busy time. The employees were very confused what I was looking for even though I showed them a picture. After 3 employees helped me, finally they realized what it was. I would say some more training and product knowledge is needed for the employees at this store. Or next time I just need to order online and have it shipped to my home instead of dealing with the customer service aspect. Their website is user friendly and easy to use when checking their products. The store it self is clean and big. They have many laptops and other electronics inventory like cameras, tv, and other gadgets. It's located in Boynton Beach near Congress Avenue. read more

The customer service line is completely ignored. It shares staff with the checkout line that is already slow enough with minimal people at the front of the store. Spent an hour with two people in front of me just to make a return. Meanwhile other capable staff would just walk by as they see the line building. One customer complained, and the worker just said "everywhere is busy", in an irritable voice rather than apologizing or offering to help. This is one of the worst stores for customer service, go literally anywhere else. read more

Yes, I have tried Best Buy. I enjoy going in there. They have a great variety of stuff from kitchen to bedding anything for your house. They have it and is close by. read more

Bait and Switch Is what Best Buy has become Caught delivering a used tv open box had another name on it and upside down in box They don't take any responsibility I WILL NEVER GO TO A BEST BUY AGAIN AND I RECOMMEND STAY AWAY LIARS after all was said and done they offer a 100$ Told them to stick it Thieves read more

Really sad I don't think I'm going to do this again. It was supposed to be an easy curbside pick up or anything but easy and it wasn't quick. Trying very hard not to go into stores and around people not wearing masks but it seems to be impossible here. Strangely it doesn't seem too busy either where is everybody? read more

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Waiting around 40 mins for the one employee with a key ( 6-7 other employees running around but none could help as only one " had a key " . Finally when my turn is called thru a stupid QR code log in , they said they don't have the item they have advertised for sale and on display . Can't even put up a sign ? What kind of people do they hire there if they can't trust them with a key to products ? No more Best Buy for me ... read more

Install appliance incorrectly , then can't send someone out for a week. So, a week without a necessary appliance . Just awful service. Not happy. read more

I bought Apple AirPods from Best Buy with the AppleCare, I connected them and was using them but I realized one day they wasn't showing on my findmy app, I went and got told i was supposed to to some steps and it would show and after doing them it still didn't show I even went on the Apple page and seen other people was going having the same issue. I than went on YouTube follow steps from a couple videos nothing worked due to fact i be busy i left it alone, so I end up losing or misplacing my AirPods i couldn't use the find my app to locate them, so I text Apple for help, the person made me i would have to pay $89 for the missing AirPods and $99 for the charging box which would come to about 208.60 if I'm not mistaken. So i told him no and why i can't find them he didn't help. So i ordered new pairs and now after connecting them I'm having the same issue they connect but they're not on the find my app, i contact Apple support again and they made me do all the same steps I've done before for my previous AirPods and when it didn't worked he schedule a call for me to talk to his senior's advisor and that's when she informed me that when Apple release a phone after 7 years it becomes absolute or incompatible with certain features. And due to that certain update aren't available for phone. So now my problem is how is it my fault i can't locate my AirPods due to a software compatibility issue that Apple is aware of. Why was I sold AirPods that's incompatible with my phone and on the box it says "compatible with iOS device, iPadOS device, Apple Watch, or Mac with latest software." Why doesn't the box say for which phones or the people aren't telling the buyer that. And to tell me I'm supposed to pay 208.60 is just crazy it's not even my fault ! That's a issue with Apple's software read more

If I could give ZERO star I would. The absolute worst service. Trying to find a sales associate on the floor, a week before Christmas was painful. When we finally found some associates, they hd no clue how to answer our questions or where to find merchandise. One associate just looked at us with a blank stare and said"NO" when we asked if he could help us. The help there seem to have no intelligence nor do they possess any customer service skills. Cashier could care less, unenthusiastic, not polite. We asked for the manager and someone called them, we waited 5 minutes and they associate said "they are tied up" so we left. Not letter will be going to CEO Corrie Barry. UNACCEPTABLE. read more

Frustrated and angry with the Geek Squad "service" I've gotten here. Twice I have needed help with my TV, the agent on the phone has said that she'd get a truck out to visit me, and that the appointment would be in about two weeks. Two weeks? Yes. Both times I replied by saying that my problem was probably something that someone could easily fix by just talking me through it, as technical support at Apple, T-Mobile, Spectrum Cable, Costco, and other companies that serve us can do. It's less expensive for them to do things this way, too, because they're not sending someone around in a spiffy truck. But no, Best Buy's Geek Squad insisted that they had to send the truck. So both times I called a neighbor -- a 74-year-old retired English teacher -- for advice. Both times he listened to me and then said, "Just do this" or "just do that." And both times the problem was easily solved, as I'd suspected. What is wrong with Best Buy's Geek Squad that they have no tech support people when you call them and then they make you wait two weeks regardless of how complicated or simple the problem is? I wasted my money. read more

Possibly the worst customer service I've ever seen With salespeople wandering and chatting with other salespeople and being greeted at the door by "how can we help you ." But then being told where in store the product is located. Put on a list for help but no one shows up. I cannot imagine this store will stay in business much longer with this kind of treatment. I will never buy from this store again read more

Suresh Prasad in the Best Buy general manager here. ""Britney" in customer service called me curse words and had the "Geek Squad"" manager kick me out of the store after I brought back at 1230.00 Microsoft Surface 4 with a cracked screen. Britney yelled me when customers stood in line in awe of her rudeness & unprofessional behavior. I had the computer 3 weeks and did not discover the crack at the bottom of the screen until I had set it up. I left Mr. Prasad 2 messages through the corporate number and he failed to return any of the calls. Out of frustration, I went to another store where they gladly replaced the laptop with no questions asked. Britney & Prasad need to be terminated IMMEDIATELY. They are a detriment to the Best Buy brand. read more

Went to this location to get more information on the new snapdragon laptops. I talked to a very nice associate named Lorenzo. He was incredibly knowledgeable about the products, which is especially remarkable considering the novelty of arm based windows laptops. He clearly put in many hours of his own time to know the technology inside and out, being able to not only tell me about technical specifications, but also relevant current news. Massive thanks to Lorenzo for helping me come to the decision to purchase a Lenovo yoga with a x elite processor. Happy to be an early adopter. read more

My wife ordered a hairdryer online. In the email it does not mention the return policy for Best Buy. When she picked up the blow dryer she was not given a receipt. They took says oh no you got an email. There's a sticker on the blow dryer put on there by Best Buy know where does it say 15 day return policy. Even if you buy a $10,000 TV you got 15 days to return it. Unless, you give them more money for their little Amazon competition program. We will never go back to Best Buy. read more

I had ordered a brand new stove , delivery and stove was never delivered twice. The company failed to tell me the stove was damaged on the second deliveyr. Had I not called I would have been waiting all day needlessly. I would never purchase another appliance from this store again.They are unprofessional, irresponsible and inconsiderate of their customers. Angel D read more

Just go to literally any other location. The employees act as if you don't exist and have negative levels of customer service skills. Purchased something here and waited 1.5 hours for them to find it to sell it to me. Ended up canceling the order after standing in the store just waiting. No communication on what was going on, just very strange. While I was there someone just walked out with merchandise and the woman up front just shrugged. Corporate clearly doesn't care about their employees at all. They advertise things that aren't true. read more