Went to the Bridgeton Best Buy, which is now an Outlet. They sell TV's, washers, dryers, stoves,refrigerators and more. I went in to look for a refrigerator, and saw a few that i liked, but the prices were too high. The items they sell here are discounted due to being an open box item, dented, scratched, etc. the prices on the refrigerators appeared to be regular priced. I was immediately greeted and helped upon entering into the store. I opted to look around before deciding if i was going to purchase. I did not purchase due to the high prices, so i went to look elsewhere. read more

The store has excellent customer service, very knowledgeable & the ambience is nice because it's a large store well-stocked and easy to maneuver around. My salesperson - Ty was very patient and listed very well to my requirements. She answered all my questions & researched all my questions so I could find the best valued products where she could do a comparative sales study online. read more

There's a lot of good prices and a lot of stuff locked up but if you want it, they'll get a key to unlock it and you can get it and spend your money. That's what I'm gonna do spend my money when I get something how about that? read more

Best Buy - Bridgeton - Best Buy outlet St. Louis and I'm going - Computers Near Me - Bridgeton, Missouri

Daniel is one of their best employees. He was a pleasure to work with at the Geek Squad counter. Docked a star because the store was out of stock of several things. read more

First and foremost, this store has not closed permanently. It's being converted to a Best Buy Outlet store, which is excellent as their stock, post-COVID, had many returns and open-box items. I like Best Buy, but with Micro Center near my next closest Best Buy location and better price matching, I'd rather go there first, and if I can't get what I want, I'll head to Best Buy. The Bridgeton store used to be one of the busiest stores rivaling only other Best Buys with Magnolia, but sadly they couldn't restaff the store, customers stopped coming, wash, rinse, and repeat. This seems to be the "norm" in today's world. Compared to online shopping, and the aforementioned Micro Center, Best Buy was, and still is, more expensive. This is a massive hit for most. I shifted the average of $4k I spend here to other retailers since they temporarily closed. The last I heard was the reopening was sometime at the end of June or July 2023. read more

Subscription services are the worse. I signed up for a water filter subscription for my new refrigerator. I receive a water filter every month. I have tried to unsubscribe on the web site, but there is no place on their web site to notify them, I want to no longer participate in the subscription service. I called and was passed on to four different departments, the last one hung up. They may have the best prices, but their services are the worse. read more

I dont know what people are complaining about...its a best buy...about as good as any other best buy. It was clean the staff was friendly and they make returns and such really easy. I mean, the name may not be an actual reflection on their prices...but its still a solid store read more

This 5-star goes out the Bridgeston BB Online Pick-up Staff and the GM herself: Execellent, Professional, Patient (I'm not sometimes, all apologies) and are all reasons (besides being the ONLY place in St. Louis, MO that had my son's present) I have always loved shopping at Best Buy and always will. Thank you. read more

Best Buy - Bridgeton - Computers Near Me - Bridgeton, Missouri

Despite all the time they had to improve their closed to people store that was curbside pickup only, they surely could have done a better job. I arrived at 1:05 after receiving a 12:13 email that my refrigerator was ready to pick up. I was in a designated spot and called 4x, being on hold and eventually hung up on. I finally got through and told them the spot number I was in. Nothing for over 30 minutes, but they were taking to the cars the $20 orders. I talked to 3 guys bringing out the small orders and gave them my name and confirmation number. Still no luck. they said it was not up front to bring out. I guess it was too heavy for someone to get it to the front of the store. 55 minutes wait later, the 1 guy who said he'd get to the bottom of it finally brought it out. PRETTY POOR AND NO MORE. read more

Bought a computer, they were out of stock so they ordered it. They didn't have any in stock nearby so they refund the money in about two weeks. They took their jolly time to serve the customers. But once they do the employees were somewhat friendly and appeared to be patient. I gave them 2 stars because they took my money in an instant but couldn't refund it at least a week. Plus they take long to serve you. For the three times I been there I averaged about 13 minutes wait time. read more

This is one of the closest Electronic stores to me. Best Buy is the only option left besides Micro Center and they are more expensive than most stores for movies but have decent deals on some things. Online stores are still cheaper. I guess target sells electronics but nothing worth my time. Great store and usually helpfull people. I prefure the one out at Mid Rivers because it is newer and a little better latout. read more

Best Buy - Bridgeton - Computers Near Me - Bridgeton, Missouri

Just came into this Best Buy, we always have had great service here. I had to order my screen protector on line, brought it in and was lucky enough to not have to wait. Even better was the great job Taven did for me, she was friendly and courteous. She did an excellent job. Thanks read more

Hmmmm... seemingly mentally challenged lady aimlessly pushing a shopping cart around the parking lot in from of the store today while occasionally yelling. A guy playing Super Mario at a display for at least ten minutes at full volume also yelling out his experiences. Maybe they were together? A little too much for me to consider buying my home theater there. I give up on shopping or eating in Bridgeton MO. Service is bad everywhere and the parking lots are consistently filled with...characters. 5 minutes over the bridge to St. Charles and it's a different world. Poor Floor and Decor...did not do their homework, just invested big to open while all other big chains have closed and run. read more

Best Buy has the worst customer service ever! Geek Squad damaged my $1500 laptop multiple times and it's less than a year old. It was sent in to have a sound issue repaired. They determined that the cause of my issue was a bad motherboard. So they replaced my motherboard and sent my laptop back to the store for me to pick it up. When I arrived to pick up my laptop I noticed that they failed to connect one of my hard drives. So the geek squad "store agent" Jeremiah (the only person to this point that has showed they care about customers and is competent enough to handle their belongings) opened my device only to notice my laptop was reassembled incorrectly. We also noticed that the service center caused physical damage to my laptop. At the bottom of my laptop the person who tried to fix my pc bent the metal at the bottom. At this point I was furious and asked for a manager, the manger (Fran) acted as if there was nothing she could do, and said it needed to be sent back to the service center (the very people that messed it up in the first place) but this time they would "escalate" the ticket so the work would be done faster or replace the laptop if it couldn't be fixed correctly this time. So I hesitantly agreed. Here we are one week later, yesterday I arrived at Best Buy to pick up my laptop only to find that not only was the cosmetic damage not fixed, but they added another bend in the metal of my laptop and stripped the screw on the bottom so bad that they replaced some of them, but not all. Now I have a couple stripped star headed screws and a few Phillips. Here we go again, I asked to speak with a manager to have my laptop replaced, MOD Darryl is called over. Jeremiah goes over the situation with Darryl to have the situation resolved, and Darryl tells me he needs to contact the GM Danny James (who claims he isn't in the building, but really was per one of Best Buy's employees) Danny the general manager wants me to send my laptop back to the service center for a third time to have it "repaired" (repair is used so loosely) Over the next two and a half hours of trying to contact someone with more authority I finally talked to a guy named Chris at geek squad. He claims that he sent all of the information to the regional manager, but who really knows. I mean I have been transferred to every meaningless employee in Best Buy. This is a multi billion dollar company that has ruined my computer and refuses to own up to it. There is some much more to this story, but I will spare you all the details. This is the way they treat their elite members? It's UNACCEPTABLE!!! The only reason I used geek squad is because of ASUS recommendation. Unfortunately, the only way companies respond to customer complaints is by getting bashed on social media. read more

On Aug 2019 I bought a HP pavilion from another Best Buy and on October 8th 2021 the "mother board" got fried. I took it to the geek squad who explained to me everything & that I'd be better off purchasing a new laptop, which I did and so far everything has been great. I have done a lot of business at this location and I can't say one bad thing about any of my experiences. The store manager is very professional and very kind as well as the whole staff. I'm always greeted immediately with kindness and smiles. Anytime I ask an associate where something is I love that they walk me to the area to assure I find exactly what I'm looking for instead of pointing and telling me " it's over there". They've been great and are always welling to help resolve any issue to assure I leave knowing I received the best customer service in the industry. Based off all my transactions at this location id give them a 6 star review if there was a 6th star. They've earned it. read more

Best Buy - Bridgeton - Computers Near Me - Bridgeton, Missouri

Be very careful when u buy a computer from them . I had an issue and 15 days old and they would not take care of it. The General Manager Danny James was short of rude, and was not willing to help Customer service is horrible read more

The worst customer service in history. I made a purchase and received a delivery date of March 4th, I waited an hour past my delivery time. When I called to inquire I was told it was a scheduling conflict. They can't tell me when it will be delivered. So basically I've wasted an ENTIRE DAY. I am posting this on every social media site I can. This is ridiculous. I'm NEVER purchasing anything from BEST BUY ever in life! If I could give a negative 5 I would. Save yourself the headache and never shop here again! read more

Don't bother trying to price match here, not only do the employees make you look everything up because they don't know how but they're also trained to offer up every bullshit excuse why they won't accept a match even though Amazon shows price differences up to $30. I can wait an extra day or two for my package to save money. read more

I tried to buy a TV here today but conflicting info from 3 different employees caused me to have no confidence in people who I counted on to be the experts. Avoid this location if you need answers to reasonable questions. HORRIBLE CUSTOMER SERVICE!!! read more

Recently we bought a new LG tv from best buy on May 26, 2019. The t.v. started acting up this weekend on June 21, 2019 so we called best buy and they told us there's nothing they can do with the t.v. The t.v. is only 25 days old out of the box. So now were out of $600 and a t.v. I tried calling the store twice and the phone just rings off the hook and no one answers. I finally got ahold of the store manager and she told me she can't return outside of the 15 day return policy. I called 1-888-Bestbuy and they informed me that she could make an exception if she wanted to. It's only 10 days out of the policy. read more

This is the closest Best Buy to my home, I only go here for items that are not unusual, my daughters manga videos for one. Otherwise I go to the Brentwood store, they have a larger selection of most everything. Yes, I know I can order online for an item to be shipped to the store, but that takes patience. I utilize the Geek Squad at this location. The Brentwood store, as much as they have a better selection of items is also very chaotic. The one time I used Geek Squad there it took 45 minutes to get to the counter. The Bridgeton store has me in and out, usually in under 15 minutes, depending on the issue. read more

Almost made a very large purchase (laptop and a desktop + accessories) here but we were never talked to, in the entire 25 minutes that we spent browsing around the computer area. We were also not acknowledged walking into the store or out, even though there was a clerk right there. He was on his phone instead. Terrible customer service. read more

Not the most helpful or friendliest staff. And there are new and better looking best buys around town.

We bought a TV and two of the screws were not in the packaging....they insisted they were and we know darn well they were not. They charged us for the two screws that were missing when we returned the TV. The attitude of two salespeople was HORRIFIC !!! I will NEVER step another foot into the Best Buy in Bridgeton. We were talked down to and certainly disrespected. Maybe it was because we were senior citizens that they thought could be so nasty too. SHAME ON THEM !!!! read more

I made an appointment to bring my computer in to have a password reset. When I got to the store they were unable to help me because they said a special adapter was needed in order for them to look at my computer! If I needed to bring anything with me other than the hard drive that should've been told me at the time I made the appointment. I was told I could go home get the adapter and come back really!! That was an unapologetic comment! How can you claim to be a computer repair center but don't have the necessary tools to repair computers!!! What a waste of my time! read more

The staff at this Best Buy is very knowledgeable*and heplful in the gaming department as I am not, and all the gaming stuff we get is for my son. read more

I've never heard so many excuses on why they shouldn't help me. Oh, but I can bring my ice maker to them so they can look at it. Lost a willing to pay anything customer today! read more

Whatever you do.... DO NOT order online for pickup in this store.... 1. They never have your order ready 2. You wait in an even longer line than if you just walked in. read more

John P. Helped me tremendously. I did my due diligence in research when buying my newest 4k tv. He was very knowledgeable. I knew what I wanted and how much I wanted to spend. I feel like a made a friend. I hope he is getting the praise he deserves. Thanks again John! read more

I just left this store. I bought two blue rays. Not only was I not thanked for my purchase, cashier just threw my change on the counter. Very unpleasant. This is the second time I have had issues with this store. Will never shop at this store again...I would rather go to Walmart and that says a lot! read more

Best Buy has a habit of advertising products they don't have. This is bait-n-switch when the only thing they DO have is more expensive. They tried it on me 30+ years ago. I haven't been there since, until today, when I went to see a set of $60 headphones they advertised. Oddly, the only ones they had for sale were $99. Nice try, BB. Never, ever again do I do business with you. read more

I bought a new charger for my laptop and I guess the guy at the door thought that I was stealing and so he asked to see my receipt even though you can see the receipt in front of the charger in a clear bag. I won't make another purchase from their again. read more

I bought a fridge a few weeks ago. But, unsure, if they could get in my house. They said someone could come out and measure. Sounded great. Made an appointment. The first guy, was a tv guy. Took measurements, but knew nothing about fridges. I made an appointment to get my money back. The sales girl called me and said they would come out today. Best buy reminded me yesterday. Today, NO ONE CAME!!!!!! I called numerous times. Put on hold, transferred, put on hold transferred, repeatily. I spent hrs on phone.Then, finally, 3:00, I was emailed, no one was coming. In other words, Lady, if it is Not important enough for us to go out of our way, to help with ur problem. Tomorrow, I'm getting my money back. And I wi!I never use that store, again. I've been a good Customer and have spent lots of money there. I think this Covid 19 has made this store, so freaking lazy. Before,they hustled for your sale. NEVER AGAIN!!!!!!!!! You got my zipcode wrong. The store is on St. Charles R Rd, Bridgeton, NO 63044 read more

This was my first Black Friday at Best Buy and my last. There were so many things that could have been handled better. I picked up a Wii and since the price sign was missing, I asked one of the associates assigned to Games, how much it was. I was told $99.99 today only. Sweet! After I stood in line for 1 hour and 45 minutes because there were only 10 registers, I found out it was actually $99.99 ONLINE ONLY AND FOR THE FIRST HOUR! I shared with the manager the price I was quoted by one of THEIR associates and was politely informed..."sorry for the mixup ma'am". Having been in customer service for 20 years, I would have been ok if the manager had asked the associate if he told me that information to verify. Had he done that, he would have known I was telling him the truth AND he could have informed his associate of the correct price so no other customers would be affected. I expected the manager to uphold the price one of his associates quoted me. read more

horrible customer service, instead of just exchanging my bluray disc that didn't work , they treated me like idiot and was rude and unfriendly, telling me I need a new blu ray player even though all of the other discs work on my machine. the customer service manger basically told me he will never exchange any bluray discs ever for me again. Based on the color, and how they treated other customers in the store based on their color, apparently I was the wrong color to receive any help, I will never visit that store again and will give my money to amazon and walmart. Geez, I wonder why this company is hurting financially. read more

Geek Squad. Seriously. These guys are great. I had a computer emergency. Had to have my hard drive downloaded NOW. They were patient, talked me off the ledge, worked quickly and efficiently and were just PERFECT. I am hard to please. REALLY hard to please, but this team far exceeded my expectations, and even at 11 am on a Sunday morning! read more

Purchased an I-Pad and an ASUS laptop, both for school, with in a two week period. Both froze with in hours of bringing them home. I've been a loyal customer for years. A one star rating does this review no justice. read more

Danny at Best Buy is great. Purchased tablet out of box great deal, high quality, no problems with product. Answered all my questions, made suggestions - even though he was quite busy at the time. Will definitely get all of my electronics via Best Buy. read more

I am at the Best Buy on St Charles Rock Road trying phone cases on my phone, like everybody else in the store does and like the packages allow you to do and they're accusing me of stealing. They were very rude they're very wrong and they're very ignorant I will never ever attend this Best Buy I'm calling the Better Business Bureau and I'm telling everybody I know never to come back here guess what Best Buy know a lot of people, I'm using talk to text so I'm not illiterate by not using punctuation but I also want to let you know that a lady lost her phone in there so the reason I set the package that they thought I stole down was because I let her use my phone to find her phone while I watched her baby that was running away from her they couldn't have been more than a year old. So I needed customer service to see if the screen would fit on my phone and she needed customer service help her find her phone but I was helping her letting her use my phone watching her baby so yes I set the item I had my hand down and you know that I was in that store ovee 45 minutes trying on cases not being able to find the one I needed asking if I could get help and no one was available so maybe if you improve your customer service a little more he wouldn't have to worry about lost prevention and catch the Real thief that was bragging to his friend about his free phone case cuz you were dealing with me the innocent one okay. That's fine Rock Road you got me very very angry and I'm going to take this to the highest people that I can. Including God because he's definitely going to give you some karma for your false accusations. Now if I wasn't trying to get our new phones working correctly mine and my best friends who is 70 years old almost and had to deal with all that drama too then maybe I wouldn't let them call the police and searched all of me because I did nothing wrong and I'm very angry about that! I will be contacting every resource I can read more