(Shopped 06/02/26 TU @ 3:30pm & Delivered/Installed 06/09/2026 TU @ 4:30pm): The best buy in town for a TV was during this particular long Memorial holiday weekend! I found myself at Best Buy's Burbank location doing research on TVs for a newly-acquired investment property. I've generally been a fan of this brand over the years when the only other competitor was Circuit City, but now places such as online behemoth Amazon.com and national brands Costco, Target, and Walmart vied for the public's electronic entertainment money. This was my last place for research after I first checked online and then visited several brick-and-mortars. Whether I was exhausted, the selection seemed better, the service was helpful, and the prices were competitive (all of these were true), I ultimately landed here to fork over my money. From start to finish, was this the best buy I hoped for!? PURCHASE(S) Samsung 55" Class M8OH Series Mini LED 4K UHD Samsung Vision AI Smart Tizen TV 2026 ($599.99): A beautiful TV with nice black screen color, very good sound before the soundbar, and I loved Samsung products which I can also sync with my mobile phone. I only wished I bought the 65"; I mismeasured - oops! Rocketfish Tilting TV Wall Mount For Most 32"-90" TVs Black ($89.99): This was the least expensive standard option and seemed to be the right choice since the TV was going to be stationary. TV Basic Mounting 55" Or Smaller ($179.99): Honestly, I felt paying for this installation at about 30% of the TV cost was outrageous, but as I observed the two technicians, I don't think a friend and I could've done as good of a job or within the time it took them to do it - c'est la vie. Samsung B-Series HW-B650F 3.1 Ch DTS Virtual X Soundbar Black ($249.99): This provided a nice cinematic surround sound listening experience with a wireless subwoofer for more bass. I was skeptical about the extra expense, but I felt it has made a difference in sound quality. Insignia Rear/Bottom Soundbar Mount For Wall Mounted TVs Black ($24.99): A simple enough piece of hardware that cradled the soundbar underneath the TV for more volume. Soundbar Setup ($99.99): Might as well have a "professional" handle this, but it seemed easy enough when I watched it being installed. Home Delivery (COMP): Normally $99.99, I couldn't recall if it was waived as a holiday promotion, or because I spent a certain amount. Whatever the reason, I gladly accepted it! Best Buy Foundation Donation ($5.00): For the benefit of youths in underserved communities, I believed in supporting their educational and career goals. Electronic Waste Recycling Fee ($6.00): Who exactly got this money!? SERVICE I was approached by a male salesperson who calmly took the time to explain the differences between a few TVs I looked at, helped recommend the additional hardware (he sold me on the soundbar), and talked me through everything. On delivery/installation day, two friendly Geek Squad technicians arrived timely enough within the delivery window (the text updates were acting wonky), they courteously wore covers on their shoes as they rather easily and quickly unpackaged, installed, and tested everything, One offered a quick tutorial on the remotes of the TV and soundbar. They were done in about 45 minutes - thank you! PARKING (FREE) Located within the large outdoor Burbank Empire Center, there were plenty of spots shared among several other businesses - 'nuff said! ATMOSPHERE, DÉCOR, AMBIENCE A big-box high ceiling warehouse style layout with one level. There was plenty of merchandise throughout the sectioned floorplan and within many aisles while ample space was given for carts and customers. Promotional posters and such were throughout as you would imagine. Minimal natural lighting came through the front glass windows and doors while a ton of electric soul-sucking fluorescent ceiling lights filled in the rest. There were plenty of TVs (only for display purposes) while Top-40 music played in the background. ATTIRE Totally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops. OVERALL At the very least, Burbank's Best Buy location contained what I was looking for on this trip, so I was happy and would consider another visit if needed. The store itself was bustling with customers for holiday deals and an approachable sales staff. They basically carried all the major name brands in appliances and electronics, so do your research and find what you want. I found very good value based on the prices, service, and experience noted above (TOTAL paid experience was around $1,326.00 BEFORE any discounts and/or tip). And, they accepted my credit card of choice... AMEX! 4.0 STARS read more

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I mailed an actual letter to the corporate complaint department. To Whom It May Concern, I have been a loyal Best Buy customer since the 1980s. As a Veteran, a single father, and a small business owner, both my time and budget are limited. What should have been a simple purchase of two televisions for my son's school project became a nearly two-week ordeal that cost me more than eight hours of work time, multiple one-hour round-trip drives, and a great deal of unnecessary stress. Between July 2 and July 14, I experienced a long series of failures that should never happen to a customer: My online order for two open-box TVs was repeatedly confirmed and then canceled, requiring approximately 90 minutes and multiple calls to customer service before it was finally processed. I drove to the Woodland Hills store only to discover that one of the TVs I had purchased had apparently been missing for months. At the Burbank store, I purchased another TV to meet my deadline. When I got home, I discovered that the original open-box TV I had ordered had a severely damaged screen. Your online return system directed me to the Sherman Oaks store, where I was told the TV could not be returned there and had to be taken back to Burbank. An employee even remarked that the damage appeared consistent with the TV having been stepped on. I made another one-hour round trip to Burbank to return the damaged TV, only to wait about 30 minutes before being told the store's return system was down and no returns could be processed. I then spent nearly another hour on the phone with customer service and was ultimately told that neither customer service nor the supervisor could offer compensation, and that I should contact Corporate. When I finally returned the TV on July 14, the store manager acknowledged the problems but blamed an "outside vendor", confirmed the previous system outage, and accepted that the experience had been unacceptable. However, he refused to compensate me for the significant inconvenience. By the end of this process, I had made multiple unnecessary trips, spent over eight hours away from my business, dealt with repeated mistakes by your ordering and return systems, and devoted additional time to documenting this experience. In more than 40 years as a customer, I have never experienced such a prolonged series of preventable failures with a store. I am asking Best Buy to recognize the significant time, expense, and inconvenience this situation caused by providing appropriate compensation like a Best Buy gift card. I believe that would be a fair acknowledgment of the customer experience I endured and would demonstrate that Best Buy values long-time customers. I look forward to your response and hope we can resolve this matter satisfactorily. Sincerely, There response was a cold and uncaring. Basically we said we won't do anything for you. read more

Came in to buy an I pad and was ignored by the sales members. Customer service was not great and no one helped me or greeted me until I was ready to check out. Best Buy has great value and I got a good deal on my electronics. A gentleman named Amir helped me out with some questions I had towards the end of my purchase, he was great! read more

Best Buy - Appliances Near Me - Burbank, California

I came in for assistance with my computer. A tech God, named Riley, helped me. I am forever grateful for his patience in explaining all to me, kindness and sense of humor. I can't say enough good things. Thank you, thank you! Julia read more

Rude staff. Especially a young gentleman with glasses and curly hair in the electronics section. Told me he wasn't a scientist when I asked him a simple question. I know you're not a scientist, you're working at Best Buy bro... read more

BUYERS BEWARE -- BEST BUY MARKETPLACE I purchased a laptop in April through BestBuy.com, believing I was purchasing it from Best Buy. I later learned that it was actually sold by a third-party seller through Best Buy Marketplace. Now the laptop is having problems. I brought it to Best Buy for service, and despite being a longtime My Best Buy Total member with protection coverage, I was told Best Buy will not cover or service it under my protection plan because the laptop was purchased from a Marketplace seller. I spoke directly with Leo, a manager at the Burbank Best Buy, and was told this is not simply a decision being made by that individual store -- this Marketplace policy applies across Best Buy. That is the problem consumers need to understand: Just because you are shopping on BestBuy.com does NOT necessarily mean you are buying from Best Buy -- and the protections you pay Best Buy for may not apply. I had no idea when I made this purchase that I was buying from a third-party seller or that Best Buy would later distinguish the purchase this way when I needed help. Best Buy allows third-party sellers to sell products through its website and shopping experience, but when there is a problem, customers can discover that Best Buy does not stand behind those Marketplace purchases the same way it does merchandise sold directly by Best Buy. Before purchasing ANYTHING on BestBuy.com, check who it says "Sold & shipped by." If it isn't Best Buy, understand that you may not receive the same protection or service you expect from Best Buy -- even if you're paying for My Best Buy Total. In my opinion, this is a terrible example of corporate greed: Best Buy benefits from allowing third parties to sell through the Best Buy website and brand experience, while customers like me can be left without the Best Buy protection we believed we were paying for. I wish someone had warned me before I spent my money. Now I'm warning other customers before Best Buy steals from them like they stole from me. read more

I was "helped" by manger Leo, at the geek squad counter...this specific location is GREAT at selling you a product (over $2,000) including a warranty that will literally not cover ANYTHING! I dropped off my HP, and they required the manufacturer charger- Upon pick up- kept the manufactures charger & handed me a cheap replacement. My laptop was out for the hp manufacturing office for over 2 weeks. And like I said once I called to check up on my laptop they tried to charge $67 for a "service charge", handed me my laptop with No box- hadn't it been shipped back in hp manufacturer box? And they kept my hp manufactures charger. I definitely am beyond disappointed and I will advise anyone whom is smart enough to not throw away money in this economy. Buy from the manufacturer- NOT BEST BUY. Worst BUY EVER! read more

I had to return something to the Best Buy in Burbank as I had purchased the wrong size. The man in Customer Service was named Vincent and he went above and beyond on helping me. He checked to see if they had the size I needed in stock. They did not. He went to the return bin to see if any had been returned. They had not. He looked up the Target next door to see if they had one and then the nearby Walmart. I was so appreciative that he put in so much effort to help me. He deserves a raise IMO read more

I was trying to purchase a computer setup, they brought out the wrong product, so they went to look for it. I was standing at the check-out for 45 minutes because they couldn't find it, after already waiting for 20-30 minutes for them to find the first product. I ended up leaving because I don't even believe they have it in the store. I will never come to a Best Buy ever again. read more

They didn't have what I wanted but the staff were very helpful and helped me find if it was in stock. Also recommended other stores to buy the item. read more

A nice Armenian gentleman named Christopher was very patient and helpful. I appreciate his professionalism. I felt very well taken care of. He gave 5 star service- he is amazing. Thanks Chris! :) read more

If you order anything from their store from Doordash, you only have 15 days to return. NOT their 60 day return policy that is listed on the receipt. Doordash even called them to try to sort it out and they said no to the return. Very bad customer service, with no exceptions. read more

Service is the slowest you'll ever see, i would say go to a different store, or if you wish to waste your time its on you

Came to inquire for a 65 inch tv got approved for $2k credit line now I wanna purchase my $1.8k but then the salesman 'Gary' seem pretty helpful at first until they started adding all these EXTRA expenses like a "Speaker bar for $1.2k but we'll give you deal today for $900." Not necessary to buy but they keep pushing to buy new one but I was not interested. They are explaining how " TV alone speakers does not sounds good like muffled sound". Then why sell a $2k TV that sounds bad?! They're marketing and explanation they sound all GREEDY I get they wanna make commission but don't force customers to spend unnecessary expenses! Customer service here staff seems lazy and rude, never come back here again! read more

First off I would like to say thank you to Henry in the phone department, and Amir the manager for their help in making a difficult situation smooth and headache free. Thank you both for your professionalism and kindness it was greatly appreciated. Cheers! read more

I went in today and bought a Mac book Pro for my daughter and right away I was greeted by Martin. He answered all my questions, was knowledgeable, and most importantly didn't make me feel rushed; he was very patient and friendly. I had a great experience today! read more

We came on a Sunday around 2pm. We ended up buying an open box Samsung Galaxy S25 Ultra that they had a phenomenal deal on but the service was so, so bad. The employees at the phone/samsung booth act like it is an inconvenience to help you. The employees throughout the store are too busy talking to each other to even look at you or even check you receipt as you walk out. Don't even bother asking questions, they look at you as if you are stupid. If the deal wasn't so good, I would never have given them any business. read more

I like that the layout makes sense. I can find things I'm looking for very quickly. Staff is always nice.

Lots of people on the floor but no one coming to provide service. I completely understand giving the consumer time to look but when you see employees on their phone the perception is that means employees are not busy and not willing to assist the customer. So many refrigerators to choose from the only problem is that there are many with Internet capabilities. Best Buy does have the best price, but they did not have the model we wanted. read more

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Christopher checked the magic stock for me and I've never felt so loved and cared for by an employee at Best Buy. This dude dug through the inventory found the treasure trove was totally polite kind and patient. Honestly they need to make this guy head of customer service for corporate and clone this man with AI first chance they get. read more

Let me start with.... Zero costumer service! Nobody knows anything about the products they sell and it seems you're better off buying it online than having somebody help you out in person. The night manager has no knowledge of products or costumer service. Do yourself a favor and make sure to go to a store where they're actually willing to help you. One of my worst store experiences. It doesn't matter how humble and polite you ask for help. The staff seem to have a thing for being unprofessional and unknowledgeable about the items they sell. read more

Ordered one small $10 item for in store pickup, said it would be ready in an hour, got a notification that it was ready for pickup and went to the store 4 hours later on my lunch. Once there, I saw around 5-10 employees joking around, went to the in-store pickup location and they said my order wasn't ready. Didn't offer up when it would be ready, why I was notified it was ready, or offer to pick it up off the floor for the inconvenience. Terrible customer service and lazy employees read more

Thank you to Amir, Angel, & Mike for their stellar customer service. You made my laptop purchasing experience a lot easier with your patience, knowledge and amazing customer service. I would highly recommend making your next Best Buy purchase from either one of these guys! read more

Worst retail experience I've had in years. Bought an item sold as brand new only to discover major issues that should NEVER happen with a reputable store. Instead of taking responsibility, staff immediately shifted blame onto the customer, implying we must have switched the product. That alone tells you everything about their customer service culture. No accountability, no urgency to fix the problem, and no effort to actually help. For a company this big to act this careless and dismissive is embarrassing. If you're buying anything expensive here, be prepared to double-check everything yourself because clearly they don't. I expected professionalism. I got accusations and excuses. Never again read more

Best Buy - TRASH - Appliances Near Me - Burbank, California

Jaylynn and Angel from computers was exceptional and very helpful will definitely come back for the service! She was great and helped me get exactly what I needed and always had a smile on her face. She was very nice and kind towards me while I was in the store. She was also very friendly and fun to talk to while also helping me find what I needed. Angel was also very friendly and helpful in my time at the store and helped me get a membership with Best Buy. Both were very helpful and friendly throughout the whole experience. Will definitely come back for the great experience. read more

Super nice cashier here tonight! My bf bought me a Magic Mouse because I really wanted it and thought it would make my life easier. Well, I have a touch screen iPad and it just didn't work as well as just touching the screen does so I wanted to return it. The receipt stated there may be a restocking fee, which was understandable since I opened the package and tried it out before returning it. We came in tonight and waited in the Customer Service line. An employee asked us if we were doing an exchange, but we told him we wanted to do a return. He said the Customer Service was closed (it was after 5PM) but that anyone in a blue shirt at the checkout registers would be able to help us. So we got in line there and the cashier who helped us allowed us get a full refund on it. I explained that I just didn't like how it worked and would be fine with a restocking fee being deducted from the return amount, but he actually gave us a full refund. Everyone in here was really nice to us tonight and we got prompt service. Thank you for being so nice and helpful. We look forward to coming back and making more purchases soon! :) Also, there is always plenty of free parking in their parking lot since they are located in the Empire Center. read more

I had a pleasant experience today with customer service. Thank you again. Selection is good.. a lot more item are available online by delivery. The value for the dollar is pretty standard. read more

I went in to purchase a television for the bedroom I worked with Moses, he was extremely professional and very well informed regarding the products i was interested in. He took his time to explain the products and what the difference was between them. I finally settled on a TV and he helped to check me out as well as carry the product to my car. He was amazing and I would for sure return to the store and ask for his. He showed interest, compassion and professionalism. Great Employee read more

It's a little out of my way, but the ride is worth it. I needed plumbing and bathroom fixtures for a remodel. Christian was our conscientious sales man. What was available was delivered in a couple of days. The special orders were shepherded by Christian and delivered by the promised time. All the employees at the store are very pleasant and professional. Drive the extra distance. read more

My partner and I went today to look at PC towers. A sales associate named Amir came to help us with any question we had about the different specs. He was very knowledgeable and I was able to choose a good, prebuilt tower that I felt confident in getting. Great service! read more

Stopped at Best Buy this morning with my boyfriend to purchase headphones for us we found some at a great price we walked to check out and Danny was an amazing helper, nice well talked young man! read more

Sometimes it still amazes me that this store is still here, but I'm glad it still brings in enough customers to stay open. The store has changed over the years and I do miss the car stereo installation center, but it's nice to have a big store that still carries a large selection of TV's, computers, phone, etc that one can still go in and get your hands on and make a truly informed decision before purchasing. The staff has always been professional and pleasant with any questions, needs, etc. read more

I had an appointment today with geek squad and was helped out right away upon arrival. This location is in the empire center, larger parking lot surrounds this tore as well as others. So today I came to get my Apple Watch serviced, however, the young guy who assisted me today told me they could not accept my watch as it was out of warranty; so it is best to take to an Apple Store directly. So I was pretty disappointed that this happened to me and my watch was not serviced. Anyways, it looked like a nice, huge and clean store otherwise. I think the type of policy should be displayed when booking an appointment for geek squad seeb read more

Best Buy - Visiting today for watch battery replacement - Appliances Near Me - Burbank, California

I had a very unpleasant experience at Best Buy. While I was at the phone display, an alarm kept going off -- not even from the phones I was touching. A salesperson approached me in a very rude and aggressive tone and asked, "What are you doing?" I told him I wasn't doing anything. He then said, "Then why does the alarm keep going on?" which felt like a direct accusation. The way he spoke to me was completely disrespectful and made it seem like he was implying I was trying to steal or do something wrong because of the alarm. I told him I didn't like his tone, but the situation was already uncomfortable and unacceptable. No customer should be treated like a suspect because of a store alarm issue that is clearly not their fault. This behavior is unprofessional, rude, and reflects very poorly on the store. Management seriously needs to address how employees speak to and treat customers. read more

I've been to this location several times over the past year attempting to purchase some higher priced items. Unfortunately I've had pretty much the same experience each time. On all visits I asked for assistance from a staff member, was told someone would be coming then I was forgot about and left to stand around. After 10 minutes of nobody showing up I left each time. (Several employees were joking around by the front security area). After the last experience we decided that unfortunately we would no longer be giving them our business in the future. read more

I was having a really bad day until I came to Best Buy and came in contact with Goretti and Justin. They not only helped get me my Bose SoundLink Max, but helped me obtain a partial refund on a device that I bought 10 days ago when it was a lot more expensive. The process went fast. But most importantly, they were very friendly. I could tell that they enjoyed helping me, and it wasn't a fake play like so many other retailers perform when helping customers. I wish more customer service employees were as good as these two. read more

I tried to return an item I bought online after confirming with Best Buy's customer service that online purchases can be returned in store. However, the store "lead," Ernie, refused to honor their own return policy and couldn't show me any fine print to support his reasoning. When I asked for clarification, he simply walked away and said their customer service "can say whatever they want, it's easy to print the return label and return it (as easy as it would have been to return the item while I was there at the store, right?) but the store wouldn't follow it. He and another employee (a larger man who didn't provide his name) stood around talking to each other with a dismissive and unprofessional attitude. This experience made it clear why Best Buy continues to lose loyal customers. Sure, I could have mailed the return--but I stopped by for convenience and expected at least basic customer service and consistency with their own policies. Unfortunately, this store failed miserably on both. Save yourself the hassle--shop Amazon instead. You've been warned. read more

I had an excellent experience at the Burbank Best Buy. I needed to get a new tablet and trade in my older one. I wanted to get help with current promotions, accessory incentives and applying my rewards points. Elissa and Arlene really helped me out. In fact, I would have probably not purchased the tablet at Best Buy if it was not for their help. They took the time to answer my questions and provided excellent customer service. My compliments to Best Buy for having excellent sales reps who care about customers. read more

Best Buy - Elissa and Arlene Thank you! - Appliances Near Me - Burbank, California

I came in specifically to buy a camera, and the customer service was honestly embarrassing. I stood there waiting, clearly needing help, and not one single employee bothered to approach me. I went out of my way to ask for help twice, and both times they told me to "wait." I waited... and waited... and waited. No one ever came. It's ridiculous that a store expecting people to buy expensive electronics can't be bothered to help someone who's ready to spend money read more

Terrible!!! I still wait my order I was deceived!!! I miss the birthday of my husband! The store is near me! But they can't delivery my order to me during 2 days! read more

Best Buy - I will never waste my time on this store and their service again - Appliances Near Me - Burbank, California

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