Tech was out standing. Great service, value. Would recommend your services to others.

This version keeps your voice, explains what actually happened, and gives MGR credit without sounding like a commercial: Updating my September 2025 review because I think it's only fair. Back then, I could not get ahold of MGR for over a month and eventually Choice reassigned my claim to another company. What I learned this week is that MGR had no idea the ticket had been reassigned. From their perspective, the claim simply disappeared. Fast forward to this Sunday. I submitted a new claim around 6 p.m. and was scheduled for Monday between 1 p.m. and 5 p.m. Unfortunately, it looked like history was repeating itself because I waited all day and nobody showed. I was beyond frustrated, especially since I had been calling since early that morning. I finally got ahold of AH Ashot, and he was incredibly helpful. He squeezed me in for Tuesday morning at 7 a.m. and took the time to explain what happened. It turns out they had been calling the phone number on file through a phone service that my phone automatically blocks. I had provided an alternate number to Choice, but that information never made it to MGR. Not their fault. AH Ashot and DG David arrived Tuesday morning and got right to work. My refrigerator had completely stopped cooling. The freezer had defrosted, meat juice was everywhere, the ice cream was soup, and all of my dairy products had spoiled. It was a huge mess and an expensive loss. The best part? They had the part with them and fixed it during the visit. No waiting weeks. No ordering parts and hoping for the best. They were professional, knowledgeable, and genuinely pleasant to work with. After talking with Ashot, I realized the situation back in 2025 wasn't what I thought it was. Sometimes things get lost between the warranty company and the service company. What I can say is that when I finally connected with MGR, they showed up, got the job done, and treated me well. Thank you, AH Ashot and DG David. You turned a very frustrated customer into a happy one. read more

Our experience with MGR Appliance Repair has been an absolute nightmare from beginning to end, and after multiple visits, missed appointments, contradictory diagnoses, and technicians actually leaving our refrigerator in WORSE condition than when this started, our refrigerator is STILL not fixed. We are now having to switch to an entirely different third-party repair company. This started on a Friday when the freezer drawers on our refrigerator stopped working. The refrigerator/cooling portion itself was still functioning. The first MGR technician arrived, took one look at the refrigerator, said it was too heavy, and refused to work on it. He left without diagnosing or repairing anything. When I called MGR, I was told the issue was apparently our flooring and that they would only send someone back after WE moved the refrigerator ourselves. Fine. My husband moved the refrigerator exactly as requested. We called them back--and suddenly they still wouldn't send anyone. We were told we'd have to wait until the next day. Saturday came. We were never given a proper appointment window. A technician showed up around 9:30 a.m. while we were out. We were told they would return within 1-2 hours. We waited. At approximately 4 p.m., we received a text saying they weren't coming. Then Monday arrived and two technicians finally came out. My husband moved the refrigerator again so they could access it. They found what they believed was a leak, but instead of simply addressing the original freezer issue, they decompressed the system and shut down our refrigerator. Let me emphasize this: BEFORE MGR's technicians worked on it, the refrigerator portion was cooling properly. Our problem was with the freezer and convertible drawer. AFTER their visit, we were left without a functioning refrigerator at all. And somehow, it gets worse. MGR later sent out a THIRD technician. That technician told us that the SECOND technician's diagnosis had been WRONG. So after MGR's second technician diagnosed the problem, decompressed the system, and left us without a functioning refrigerator, their own subsequent technician came out and contradicted that diagnosis. At that point, what confidence are we supposed to have in this company? And after ALL of this, the refrigerator is STILL NOT FIXED. We are now changing third-party repair companies because we have completely lost confidence in MGR's ability to properly diagnose or repair our refrigerator. The lack of communication alone would have warranted a bad review. The missed appointments alone would have warranted a bad review. A technician refusing to even attempt a diagnosis because the refrigerator was "too heavy" would have warranted a bad review. But somehow MGR managed to combine ALL of that with contradictory diagnoses from their own technicians and leaving our appliance in worse condition than it was when they started. For anyone being assigned MGR through a manufacturer, warranty company, or service plan: document EVERYTHING. Take photos and videos of your appliance before they touch it. Keep screenshots of appointment confirmations and cancellations. Write down exactly what each technician tells you--because in our case, MGR's own technicians couldn't even agree on what was wrong with the refrigerator. I wish we had never allowed MGR to touch our refrigerator. After everything we've dealt with, we're back at square one--except now our refrigerator is in worse condition, we've lost an enormous amount of time dealing with this company, and another repair company has to come in and figure out what actually went wrong. Avoid MGR Appliance Repair. read more

Tony from MGR Appliance Repair Inc. was amazing! He fixed my LG refrigerator the same day and had it running again in no time. He was very professional, knowledgeable, and efficient. You can tell he has a lot of experience because he made a difficult repair look easy. I really appreciated his honesty, communication, and quality of work. It's hard to find reliable service these days, but Tony exceeded my expectations. I would definitely recommend MGR Appliance Repair Inc. to anyone needing appliance repairs. Thank you, Tony, for the excellent service! read more

MGR Appliance Repair - Compressor replacement - Appliances & Repair Near Me - Burbank, California

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I really like that this company came out and fixed the refrigerator but The outside paint of the refrigerator was damaged during the visit when they moved it for repairs. They offered to make it right and came out with special order paint which I really appreciate it but this was the result read more

MGR Appliance Repair - This is a result. I appreciate them trying to fix the damage but now it looks worse - Appliances & Repair Near Me - Burbank, California

Good service. Customer care and technician were all great. Diagnosed the problem quickly and got the fix done super fast

Tech came out and did an awesome job when he converted our stove from natural gas to propane, I would highly recommend.

Great company with highly professional, knowledgeable, and reliable technicians. They were efficient, courteous, and clearly knew what they were doing. Excellent service from start to finish. I highly recommend this company to anyone in LA County. Definitely A++++! read more

The technician arrived on time. The technician was very professional. The technician did a good job. He was very knowledgeable and answered all my questions. read more

Technician was very nice and cleaned up after himself answered all my questions push my refrigerator back in place after he was done arrived a little after the 1-5 time frame but that was i was text that he was running late from the previous job which is understandable refrigerator working needed a compressor i give a 10 read more

Quality and prompt service. Very easy to make an appointment. And easy communication as far as appointments and follow ups.

I had a problem with LG Washer&Dryer Combo, then I purchased LG Flat Rate Service, then technician Ash from MGR Appliance Repair showed up and did the repair. He was super knowledgeable and experienced technician. I got super satisfied with the service quality from MGR Appliance Repair. read more

Samvel was incredible! Super friendly and a great laugh! And oh yes, solved our problem, fully explained how to prevent reoccurrence. Thank you thank you for a perfect experience. read more

Good customer service. Local and networked. He is certified repairman with good knowledge. Did multiple trips due to parts and finally able to fix my old fridge and replace my cooktop igniter. Kept his promised and repaired. Fair cost. Similar like any skilled labor. He can finished faster while labor cost is not cheap. read more

In my experience, every single time I have had a warranty repair from an appliance company, they have assigned me to a company that has a one star review, and which delays coming for days or weeks while I don't have a working Appliance, and which has incompetent and or rude technicians. MGR is clearly the exception to this! They are among the top two Appliance companies I have ever dealt with. Despite this being a warranty job, they accommodated my request for a same-day visit, something which is unprecedented. They showed up on time, two guys well dressed in uniforms. They worked very well together, clearly explaining everything. And went above and beyond with respect to doing their work. They explained everything to me and left the place cleaner than they found it. Obviously come on my bill was zero dollars but even if I had to pay for this out-of-pocket, it would've been worth whatever it was for the service that they offer. read more

Arrived promptly! Professional and fast service! Detailed instructions. Would definitely use again!

I wanted to take the time to say how amazing the service was from the techs who came out to replace the compressor on my LG fridge. They communicated throughout the entire process, left a clean space, and finished the job very efficiently. I hope I don't have any more issues with my fridge but if I do, I know who to call. Thanks again! read more

Extremely disappointing and dishonest experience. I paid a flat-rate fee to have my leaking washer repaired--I was not trying to have it fixed under warranty. The technician immediately blamed the issue on the washer being located outside. Obviously, I would prefer to have my washer and dryer indoors, but not everyone can afford to build an entirely new laundry room. What really upset me was that he told me to sign a form so he could order the part and come back to fix it. Instead, he documented that the washer was outside and claimed the warranty was void. That is absolutely not what I was told I was signing. I paid for a repair, was misled about what I was signing, and my washer was never fixed. If they were unwilling to service an outdoor washer, they should have told me before taking my money and sending someone out. I would not recommend this company. read more

Very good experience very fast nice did a very good job. Very happy thank you for this company. Who came out very fast and good service.

Both technicians were excellent! Timely, courteous, extremely knowledgable and efficient.

Our technician Greg was very patient and communicated well during the entire process. The refrigerator unit was successfully repaired, when other firms just gave up. Greg was a real hero, I would consider having a fourth kid just to name them after him for his great service. read more

This company is extremely efficient and possesses excellent accountability. Furthermore, they offer a comprehensive warranty. LG's service can be somewhat confusing due to its extensive detail and the need for extensive explanation. However, MGR's company has dispatched a handyman directly to check everything and provide free warranty service. Replacement compressor fast service. Very good resolve and valuable customer service. The experience is quite satisfactory. read more

The technician was very knowledgeable soft spoken and of few words. He quickly found the issue and fixed it. He even vacuumed the back side of the fridge. I highly recommend him. read more

Great service! He found what was wrong when others could not. #1 in my book! Will definitely highly recommend

Had as bad an experience as others. Had an appointment scheduled from 3-6pm. The technician came at12pm when I wasn't home. I talked to him on the phone and he told me nothing was wrong when I know the freezer wasn't working. He checked again and said he would order me a new compressor since the other one was under warranty. The guy really didn't make any sense. They scheduled later in the week to come back and install the new one. They cancelled the day before the installation and told me to reschedule for next week. I cancelled them. Big waste of time. Looks like a hit or miss with this company. Take your chance. read more

Used our Costco warranty and this is who contacted us. Everything was as smooth as possible. First visit was a quick in person check and diagnosis, needed parts. They could've came back next day but opted for 2 days later. New technician came and did the repair in less than an hour. Dish washer is like new again. read more

The technician was fine; did the job and did it well. Coordinating with MGR, on the other hand, was not. It took them A WEEK to show up for a repair that was a medical emergency. LGWarranty told them that, I repeatedly told them that, but they insisted on "waiting for parts" that were not needed for the repair. read more

They are really bad on scheduling and communicating! Stay away . Still waiting to hear from them . Can't request another company since they are subcontracted thru the Lowe's warranty plans. So frustrating. read more

This company is supposed to an authorized repair company for LG. Through LG i scheduled a repair and was given a date. No one turned up and when i called they said it was not on schedule. They got to me at end of week and confirmed a new appointment. That appointment was between 9AM and 1 PM. At 10.38 AM they texted the appointment was cancelled via text. Now i have to wait till they reschedule . I guarantee that when they visit next they will say that the part has to be ordered although we know it is the compressor. Surely there has to be a way to communicate with both LG and MGR Appliance that people matter and is costly both paying and time lost! read more

To who it may concern; Our experience with MGR Rpair Service Requested ; Heard malfunction, explained system Process Quality!; Notification of work date,took care of Malfunction. Valued : We felt satisfied with MGR's customer was a 10 . Thank you. Bill Flores read more

Vaghinak was great. Got straight to the issue, showed me our oven was in working order and start to finish was about 15 minutes. The entire experience with the company and their flexibility with scheduling was great. read more

he was really on top of everything. He explained what he was doing and took care of the problem. Really enjoyed the service

He was so helpful. Explained all the issues and solved our problems. He was very polite, patient and kind!!

Quick, professional, courteous service. Arman came out to diagnose the issue with my refrigeraotr ice/water dispenser panel going dark preventing the buttons from working. He ordered the appropriate parts and came back the next day to install them. He was done in less than 15 minutes and the problem appears to have been corrected. Great service, very responsive and flexible with scheduling, and overall an excellent experience. My repair was covered by LG warranty so I had not out of pocked expense for this repair. I highly recommend MGR Appliance Repair. read more

Repair tech Kevin arrived on time and expertly replaced ice maker under our 5-year extended warranty. This is an outstanding appliance repair company. read more

MGR sent one of their technicians to repair my refrigerator today. He was very professional and had the part needed on his truck. He explained what was going on and what he was going to do. He did the job and voila he was out of here. Thank you MGR for your expedited repair service. I would highly recommend using MGR Appliance Repair awesome job. read more

Our technician arrived early. He was professional, knowledgeable, and very helpful. He provided excellent service, answered all of our questions, and made the entire experience smooth and pleasant. read more

BK Kisangani is great! Explained what went wrong. Fast and accurate. I would request for this team again if needed! Thank you!

Las Palmas Apartments Frigidaire refrigerator (freezer not working and ice maker not making ice) The quality of service was EXCELLENT! Mike was on time, professional and knowledgeable. When he completed the work he showed me photos of the problem, and the parts he replaced. Thank you MGR Appliance Repair. Thank you. Jannese read more

My LG refrigerator stopped working called LG, and they will send their own LG technician and take care of it same day, it was no show next day called LG desperate to send someone I Lost a lot of food they promised again no one showed up gave me a lot of excuses, I reminded them last time I was very happy with MGR appliance repair and please I need their service which I was lucky to have them they've been on time I appreciate all the staff helping me and save the day saved the LG reputation, thanks MGR and for the help, and thanks awesome technician Dmitri God bless John H read more