My son and I have been to this particular Best Buy throughout the years. I have nothing but good things to say about their great selection of items, starting from their appliances and ending with all types of devices. They also have special aisles for movies, DVDs and unfortunately discontinued CDs. It's ok, I'll live. I have plenty of CDs to last me for a lifetime.. Service is impecable by all the employees. The minute you walk in until the minute you walk out. This is a BIG store. 2 stories. Has an elevator, escalator and 2 bathrooms. On this visit we were looking for a phone charger for my son's I-phone 13. An employee helped him find exactly what he was looking for and the price was affordable. $27.40 (including tax). As he was shopping for his charger, I was on the 1st floor looking for different styles/labels of vacuums and microwaves. Sarvin and Kelly were very helpful showing me different models of both appliances. They were a tad expensive for our budget. The last vacuum that we got from here is almost 10 years old. We will definitely return to see if they have anything that costs a little less. They do have some sales items which is a plus. It's a very nice, clean store with plenty of parking all around. 10/10. They also have snacks/beverages. We were there on April 3rd around 7pm. Thank you Best Buy Sarvin, & Kelly. read more

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Nick went above and beyond to help us choose the right phone, even though the store had technically already closed about six minutes earlier. He never rushed us and made sure we felt comfortable taking our time to find exactly what we needed. He was attentive, thorough, and checked in on every detail to make sure everything was perfect. I had gotten off work very late, and the fact that he still took the time to help and support me meant so much. I truly appreciate his patience and dedication. I highly recommend asking for Nick if you visit the Best Buy in Sherman Oaks--the team should be proud to have someone like him. 10/10 experience! read more

I bought my new MacBook here because it was $200 cheaper than going to Apple. It was a great process. I was able to get support from two amazing men who were so helpful. They were quick, efficient and made me laugh. It was a great process and easy. Kennedy helped me get me my MacBook before he went on break. And Erick checked me out. It was perfect. It's a huge location with many options to choose from. You can buy your washer/dryer/MacBook/electronics/chargers - you name it. read more

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I have been here a few times and never wrote a review before. I always had a pleasant experience here. I purchased my Wolf stove from here ten years ago, had a great experience. I bought a few things over the years as well. Today my son and I went to buy him a PS2 controller and found the one he wanted. As soon as we walked in we were greeted and welcomed to the store. The employee asked if we need help finding something and showed us where the controls are. Now that's great customer service. The prices are reasonable compared to other stores. Lots of parking available. read more

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Loads of purchases have been here throughout the year here. This visit, we came to pick out a laptop. Monday morning which was nice as it was not busy at all. Plenty of parking which was nice. They have covered parking as well parking towards the back. It shares a parking lot with a supermarket in a strip mall. It's two stories. Main floor is all your small electronics and sorts. Downstairs, all your big major appliances, television and so on. Right when we walked in, everyone was quite friendly and helpful. Asked us if we needed help with anything. At the beginning, it was just to browse and see what they had to offer. Selection, they have a good amount of laptops. A nice array of brands for every budget. After half an hour or so, we picked something out. Staff was all really nice and helpful with any questions was asked. They can ring you up pretty much throughout the stores as well as the main register at the front. Overall, it was a good experience we encountered. Compared to a lady that was there, she seemed to have a different experience. read more

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I had a very frustrating experience trying to return an item at multiple Best Buy locations, they all weren't willing to help. Everything changed when Angie helped me. She was incredibly patient, professional, and genuinely cared about resolving my issue. She took the time to review everything carefully and went above and beyond to make sure my return was handled correctly. After dealing with so many unhelpful experiences, her excellent customer service really stood out. She turned a stressful situation into a positive one, and I truly appreciate the effort she put into helping me. read more

No wonder they only get 3 stars , Their employees suck , They never want to help . Have to get upset every time you have a question . In 10 year the Qeek Suade never helped me . The always seems to say we dont know or this we dont do . Polite but useless . I predict this store will close up or should . Managers always back them up . read more

Great customer service. As soon as I walked in, someone walked me right to the GoPro area where we're looking for a new GoPro for our family to use on vacations. read more

I bought Bose bluetooth headphones online for a plane trip planned for 2 days later. Best buy sent me a message to pick them up the day before my trip. I went to the store to pick them up and the cashier could not find my order, either by looking up on their computer, using my credit card number or phone number. I did not have headphones for my trip. When I got back I had an email stating I should pick up my order. No rewarding this store by purchasing another. I bought them on Amazon...cheaper. Stores are going to be extinct. read more

I came here looking to buy new headphones for running. I picked out the ones I wanted without any help (fine) or without anyone offering to help (still fine, just a bit odd?). They did have a headphones stand for Shokz so I was able to try them on and see how they felt and pick which size / model I wanted for them. This was useful for me though I wish there was more information featured on the devices here as well as some sort of maybe tissues? to wipe them down before and after demoing. Tatiana was my checkout clerk and she was patient as she explained the store's refund policy to me as I wanted to try out using these headphones on a run before I committed to them. read more

This place sucks. I was told I could bring my tv in to fix a screw that was inaccurately screwed in for my tv mount. When I arrived after carrying my tv and driving it over they told me they couldn't do anything in store. After I got a guarantee on the phone it could be done. I repeat don't give these people your business. There's better alternatives. read more

I purchased an Open Box dishwasher in "Good" condition. All essential parts are supposed to be included as per the website. The power cord was missing. It is an essential item that is listed on the parts list on the manual. I have spent hours trying to get a resolution. I called the store number and can't get passed the call center. The call center repeatedly made me give the same information and story with no resolution. Their only suggestion is to go to the store in person, as you cannot call the location and get a live person. The store is located 45 minutes away and is not convenient for me to drive there to find the only resolution is to return the item. I paid my installer to pick the item up. I am wondering how they tested the item without the power cord. I asked the call center to give the email of corporate to try to get a resolution. I took additional time to write a detailed email, only to get a response to go on the website. This is beyond frustrating. Extremely poor customer service. read more

Came in looking for a new gaming headset and Capella was super nice, welcoming and informative. The interaction was great and all my questions were answered. Left with this and I'm very happy with it so far after trying it out with all my consoles. Thanks Capella for the great vibes and information. read more

Best Buy - Astro A50 X - Electronics Near Me - Sherman Oaks, California

It's odd now going into Best Buy. I think atleast at the Sherman Oaks location they are now geared towards online pickup only. There was a line for online pickup but no queue to stand in for regular check out so we kind of just loitered until someone could take us. Checkout person was not receptive to me at all, (I asked how they were twice with no response) and then they turned around to flirt with the manager? when I asked for the cord I couldn't get myself and to take to check out. It was odd and even the person who I believe to be her higher up (the person she was trying to joke around/flirt with?) looked awkward, so weird experience for sure. Another employee in the store was very kind and helped me while I was exploring the Meta RayBans. I would never buy them but cool to look at. Had no idea they spoke to you! Selection was eh. Most of the things I came looking for were sold out such as an Apple SD Card Reader, or overpriced (CR2032 batteries) which I got elsewhere for cheaper.q read more

I had the best experience with this location specially i want yo say thank you to SARVEN in appliance department He is very knowledgeable and very helpful. I recommend if you need any tips of appliance go see SARVEN I wish stories have more employees like him read more

I was told they had something in inventory. I spent way too much time waiting at the Geek Squad to get things figured out. Ultimately they didn't have it available and I had to go running around town to find it another locations. I have no complaint about the people that work there, but the system makes things very cumbersome and unreliable. In follow up, was slightly improved. read more

unfortunately this company cannot follow through on delivery for purchases. we purchased a clothes washer and they cancelled delivery three times. stay away from best buy. they should be called very very worst buy. shame on this company read more

Feels like an odd thing for me to say but I love this Best Buy. The shopping experience here is always pleasant and efficient. I usually do a pick up order. A few weeks ago I put in an order at like 7:50pm -- bc it was late the website automatically registered my pick up for next day. But i know better. Past experiences prove this best buy is fast and sometimes my order is ready within the hour. That's exactly what happened, got to the store and i received an email that it was ready! within 10mins. This is the type of shopping experience i appreciate. I am vehemently against amazon bc i believe this sort of shopping experience is necessary. Everyone is the store is so pleasant, kind and helpful. 8:15pm at night and everyone I came in contact with was amazing. Miguel, Goretti, Tony and Ricky. Thank you for making Best Buy Sherman Oaks amazing. I always look forward to making a purchase at your store when i need!! read more

The store manager didn't allow us to return HP LaserJet ink because it was open when I bought it the man that ring me up, didn't say the terms and conditions and the manager said check the receipt. I checked the receipt and it said nothing about the terms and condition and it cost us $625.08 we didn't get a full refund wouldn't recommend this place to buy ink. Never going to return to this place ever again. read more

I came for a return of something expensive that I purchased open box. The first person who "helped" me had zero desire to be helpful. I needed to fully erase the device so I asked for the WiFi and she said I had to wait in line for geek squad for the password -- once I left her to wait in the geek squad line...she disappeared. And then I realized the WiFi didn't require a password. Finally another person came over. Both people questioned why I was returning - it wasn't working properly but they didn't believe me. Had to explain multiple times and be very firm. This person then had to call over a manager who I had to explain to again why I was returning. He also questioned me. Finally, they took it back. The customer service at this Best Buy was lackluster at best. The overall Best Buy experience was terrible, would not recommend. read more

Best Buy - Electronics Near Me - Sherman Oaks, California

I had a pretty unpleasant experience while purchasing a universal remote at Best Buy. The employee who assisted me, Hoseph (wearing a pink shirt with a name tag that said "consultant"), came across as unprofessional. After ringing me up, he basically shoved the remote toward me and said, "here you go," with no courtesy or effort to be polite. It may seem like a small interaction, but tone and attitude matter, especially in customer service. The whole exchange felt rude and dismissive, and it left a bad impression. read more

I purchased HP cartridges from this Best Buy and printed for about four days before they stopped working. The error message that popped up was "counterfeit" cartridges. I took them back and the manager informed me there were no returns on ink cartridges and I would have to contact HP. I could not get a hold of anybody at HP so I started to charge back with my bank. This will be my last time buying from Best Buy. No customer service. They could care less and do not stand behind their products. read more

Stay away I've spent 1000's of dollars here. Tv washer dryers refrigerator. Had a bad google camera they won't return it or help me. The manager isn't nice! I won't mention her name but it stars with a V read more

Came to the Sherman Oaks Best Buy to return a PC and monitor setup I purchased just a week earlier, and it turned into one of the worst retail experiences I've ever had. The checkout associate was clearly irritated from the start -- rolling her eyes like helping a customer was somehow beneath her. I even tried to help her lift the PC and monitor out of the box because she was struggling, but instead of appreciating it, she told me to "take the empty box to the customer side because she didn't want it." The attitude was unnecessary and disrespectful. To make things worse, when I tried returning the PC, I was told it supposedly had RAM removed, which is completely false. I opened the box once at home to check the contents, never powered it on, and didn't touch a single component. Later I discovered the PC's labels show conflicting serials and manufacture dates -- meaning Best Buy's inventory was likely mismatched. Rather than investigating or owning up to a system mistake, the staff acted like I'd done something wrong and refused the return. I'm a Total Tech member and followed every policy correctly, yet I was treated like a problem. I'll be cancelling my membership and taking my business elsewhere. If you value professionalism, avoid the Sherman Oaks location -- go to literally any other Best Buy instead. read more

Friendly staff, very professional and knowledgeable. I should always shop around. Sometimes you can get great deals on electronics.

Today-5/26 It was just a very quick outing with my wife at Best Buy (on Van Nuys) all the appliances' downstairs we were in full view of a large selection, I made great choice on a LG Microwave. I looked at details in the quality, and features of my purchase before I bought it. At the appliance desk was a nice guy named Juan and he brought it upstairs. We backed our car right up to the front door and it was carried to our car. When we unpacked it at home it was in perfect condition and packaged in a sturdy box. Now we have a new microwave that matches our black cat & dog read more

Was denied returning my laptop due to " excessive returns". At first I was confused on hearing this and them telling me my account has been flagged as excessive returns when I never had this issue before returning 10 items. I spoke to the Best Buy return and service department and told me " Based on everything you shared, there should be no issues returning or exchanging the laptop. Using it for a few hours to test performance is fully reasonable, and the concerns you outlined, especially related to heat, noise, performance, and overall value, are valid reasons for a return. As we discussed earlier, there is no restocking fee for laptops and having all accessories and packaging in place helps ensure a smooth return process. You're making a well-informed choice, and we'll make sure this is handled properly so you can move forward without issues ". They let me know this store only flagged me internally in their store which is odd. I had another person say I needed to pay 15% restock fee but the return specialist said no. The specialist let me know I'm more than welcome to go to any store to return my laptop which I won't do business here anymore and have reported this incident. read more

Frequent flyer at this double level Best Buy in Sherman Oaks with it's on parking structure as well as shared parking in a plaza lot for Gelson's, Starbucks, FedEx, Luna Grill and numerous other. You can enter this B.B. from Van Nuys Blvd or Milbank Street where it resides on the corner of across from Citibank and the old Pacific Theater. The corner street entrance/exit is always closed so you can physically enter the store from the parking lot. You'll be greeted by friendly Best Buy crew and get your footing for the layout of the store... Most essentials on the first floor including computers/laptops, lighting, software, security, cell phones, cameras, batteries, the geek squad and so forth. The 2nd level is down below and you can either take the escalator or the elevator down as well as back up when you're done. The 2nd level consists of sound equipment, stereos, speakers, appliances and entertainment... Including video games, movies, and more. I typically come in for small purchases and items, but Best Buy does have some solid sales as well as solid service. The checkout is pretty smooth, but not the most efficient layout. Especially for making purchases as each item has to be handed to your Best Buy crew person ringing you up... Unless a larger item in which case it can be scanned. Typically everything is always smooth when I stop in but they did have the descending escalator down and were out of some of the model displays for certain Apple related Desktop and Laptops I'd been looking at getting for updated personal use. While the Northridge location is a personal top favorite for myself in the area, this location is reliable in a pinch and offers great service as well as services. read more

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This is hands down the best geek squad in the entire United States. The team is knowledgeable, kind and always goes above and beyond for my family. On numerous occasions,the staff has even taught my 10 year old son how to install software, build computers and fix 3d printers. Biggest shout outs to Sean and Diego, they are serious customer service all stars! They make coming to Best Buy a pleasant experience with smiles all around. Please make sure to recognize their exemplary service! read more

The customer service reps at the front returns section should be trained better or at least know basic customer service skills. Made it very inconvenient for me to return something that I simply ordered shipping on to make it convenient for myself. Your employees act like it's not their problem or concern that I had a damaged item that I paid $1000 for delivered to my house and had to go out out of my way to carry it back and forth to your store . I'm not sure who Best Buy hires at the return section but they are definitely not qualified to work in retail. read more

Best experience ordering the HP Smart Tank 6001 printer through Instacart and getting it delivered to my home in an hour time frame. I called first to speak to their customer service department to consult on which printer they'd recommend for the following features I wanted: -Fast (prints 9 pages a min) -Cheaper ink replacements ($15ish replacements per color) -Scans *AND copies* (important feature I needed) -Color (Also very important) -Cost conscious (On sale! Plus, Instacart was giving additional $30 off for Father's Day) Love it so much! - - read more

Best Buy - Amazon Alexa - Electronics Near Me - Sherman Oaks, California

I've gone in multiple times and shown them time stamped receipts of friends and family being able to order in store with the SKU number at other Best Buy's nearby and they keep saying that's not possible no Best Buy does that. Horrible service, if you have another Best Buy close by just go there read more

INSTALLATION DISASTER!!!!! I purchased a zline-36-inche-externally-vented-convertible-wall-range-hood from Best Buy and had it installed by Best Buy on Dec 9, 2023. Last Friday, May 9, I returned home from work to find that the hood had broken loose from the wall and crashed to the floor. If I had been standing at the stove when this occurred, I would have been killed. When I called Best Buy to describe what had happened and inquire if they would come out to remount the hood I was told that they only guarantee their workmanship for 90 days and that it would cost $199 to have them remount it. I thanked them and did a hard pass. I hired a trusted workman to do the job. He charged me $50 and pointed out that the Best Buy installer had not used any dry wall anchors! They had simply used screws to mount the hood by drilling them into the drywall. He said it was a miracle that the hood didn't simply fall off the wall sooner. Beware of Best Buy's service department and NEVER hire them to install anything. Especially if it's mounted on drywall! read more

Best Buy - Where the hood had been mounted - Electronics Near Me - Sherman Oaks, California

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This is a fantastic Best Buy! We needed new phones and Jesus with Verizon is exemplary! He gave us help over a few days and answered our questions. He went above and beyond! Isaac is a great manager! Jason is helpful in the computer sales! This is a great team! Thank you! read more

I walked around for 15 or 20 minutes and I couldn't find anyone to help me. I went to the cash register and they told me to go look in another section across the store to get someone to help me. Guys shows up only to tell me they didn't have what I wanted. I commenced to go to Amazon and ordered my item and it showed up the next day. I don't think I'll ever walk into a best buy ever again. read more

I bought a monitor splitter here less than sixty days ago and when I asked the rep if it would work with my particular computer he said it for sure would. I'm skeptical so I ask about the return policy. He asked "are you a member?" And I tell him I am because every time I come in I use my phone number and it prints out a receipt with my member ID on it. He assures me I have sixty days to return and not to worry about it. I get the item home and of course it doesn't work, so then I order one that I researched does work with my computer and moved on. I kinda forgot the Best Buy return until about 45 days in and went to return it. Twice I had to deal with the manager Isaac, with his little ponytail and napoleon complex, telling me that I had the wrong kind of membership...ok, well I explained the situation and how not only did his employee sell me the wrong item but gave me the wrong info about their return policy. He should've specified what membership I had right? I don't feel like it's my fault but this dude Isaac, who was definitely bullied as a kid and is most likely an incel, told me it's my fault for not reading the receipt. I've been shopping here for thirty years and have never had an issue where I had to return something and the management was so rude and dismissive!! Twice!! Never shopping at Best Buy again. Thanks Isaac. DO NOT SHOP HERE PEOPLE!! read more

Unbelievable, please check all the screens you buy from here. I bought a open box computer screen and it was cracked in half when I took it home and opened it. I should have checked it when I waa there but I asked the guy who brought it to the car if it was in perfect condition and the guy ensured it waa in prestige condition. Really check the screens before you buy it read more

I stopped in the Sherman Oaks store to purchase a I phone accessory. the store was not busy, sale personal standing around talking to each other. I saw about 6 customers in the store. Like all businesses today there is NO CUSTOMER SERVICE I brought it to the attention of cashier I told them I just go to Amazon purchase my need read more

It's nice to see a brick and mortar store still around. But they have forgotten why they are there. They do not have a physical phone that anybody answers. Nobody says hello to you from the guy that is right at the front door to anywhere else in the store. I went down to the audio area and there was nobody working. For me going to a physical store is to be waited on by knowledgeable interested people, but this does not exist anymore at Best Buy. read more

I have been a loyal (Best Buy Total) member for many years. I have purchased lots of big ticket items online from appliances to electronics. My latest was large TV. Being in need of a wall mount I decided to head into the Sherman Oaks store to make my purchase today to mount my television this afternoon. Instead I got insulted, pressured and into a ridiculous verbal argument with some guy remotely qualified to deal with customers or be on a sales floor. It was a nasty salesperson in the TV dept whose name was Frank. Frank was aggressive and condescending. I did research on the mount I wanted before heading down to the store to save time and be in and out. But instead of selling me the item, we ended up in a heated argument as he was trying to upsell me and feed me lies about the product I was intending to buy. He was ill-mannered, ill-tempered and has made me want to stick to shopping online from now on. Frank is the reason the Best Buy brick and mortars are closing down and customers are migrating online. So I went down the street to a different retailer and made the same purchase - hassle free! AVOID THIS STORE! Terrible customer service. Save the hassle by ordering online. Or better yet - simply shop at another retailer that offers the same products at equal or lower prices like Costco, Target or Amazon! Sorry Best Buy - it's employees like Frank that will ultimately be the end of your physical stores. read more