I just completed a total update of my small condo and I am so glad a knowledgeable friend insisted I go to Best Buy Cabinets! Katerina not only designed the layout for a basically reimagined kitchen (as well as a living room niche with a cabinet and shelves and a vanity for the bathroom) but helped me find appliances and fixtures and advised on color schemes and decor. Most crucially, Katerina calmly and expertly troubleshooted through an unexpected joist issue that necessitated rethinking one whole section of the kitchen. Although one cabinet had to be removed from the design in order to keep a post in place, she took the opportunity to add another cabinet that more than made up for it, as well as to McGyver a whole new additional storage area where it had seemed impossible. In a small space, this is invaluable! I am absolutely loving my thoughtfully designed new space with its beautiful, high-quality cabinets. Katerina is the best! read more

Best Buy Cabinets - Every inch accounted for. - Interior Design Near Me - Belmont, California

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I have used the services of Best Buy Cabinets on multiple occasions over the past twenty years, and I always return to them. What attracts me? First, I've always been impressed by the engineering knowledge and comprehensive thought that go into their kitchen designs. They pay close attention to the smooth functionality of their cabinets and the ergonomics of kitchen use. For example, I was surprised to learn that they design kitchens differently for left-handed versus right-handed users to ensure maximum comfort. This level of insight and thoughtful design is something I truly admire, and it's one of the reasons I keep coming back. In addition to their functional expertise, the owners possess an impeccable taste for beauty, color, and elegance, which helped us transform our kitchen into the functional and aesthetic heart of our home. Achieving great design requires a deep understanding of customer needs, tastes, and circumstances, and the staff excels in this area. They are personable, easy to work with, and willing to listen. Not only do they understand their customers, but they are also willing to share their knowledge and educate us when needed (which, in my case, was often). Lastly, their pricing, in my experience, is very competitive, making them an excellent choice. read more

We've just completed our fifth project with Best Buy Cabinets, and once again, everything was perfect. From the master bathroom to the full-size pantry, secondary kitchen, two kitchens, two bars, two laundries, and all nine closets--every cabinet fit flawlessly, just like the previous projects. Despite the distance (David's office is a two-hour drive away), the owner, David, was on site multiple times throughout the construction process. He played an integral role in the design phase, collaborating closely with our architect and contractor. David also provided expert advice on appliance selection, recommended the best subcontractor for countertops, and helped us choose the ideal countertops to complement the cabinetry. We truly had the best experience working with Best Buy Cabinets. Completely agree with the previous review: They are a trustworthy, reliable, and highly competent supplier, and it's always a pleasure to work with them. Highly recommended! read more

We had to remodel our entire house, and ordered cabinets (kitchen, bar, laundry room and master bath) and closets (two bedrooms) from Best Buy Cabinets. David the owner did a terrific job from start to finish. He advised us throughout wrt design details, which was especially critical with our very limited kitchen space. He stopped by twice to make sure that the design is precise, and will accommodate our appliances while not wasting the precious space. All components David ordered arrived before the promised date and in perfect order - there was not a single wrong piece, which is far from guaranteed if my prior experience is any indication. He also communicated very closely with the contractor who was doing the installation, to ensure that everything is done right. The results are great: the kitchen and all other areas are beautiful and very convenient to use. I can highly recommend Best Buy Cabinets and especially David as a shop and the supplier that is trustworthy, reliable, competent and pleasure to deal with. read more

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I was looking into replacing two Merillat brand cabinet doors that had some water damage. I went directly to Merillat online and unfortunately it wasn't sold in a Home Depot or Lowe's. Instead, the website listed about 6 stores nearby that sold Merillat brands. All stores said something along the lines of "sorry we can't help you replace pieces because we only do full kitchen remodels". I was beyond frustrated thinking, "why would I replace entire kitchen cabinetry when I just need to replace 2 pieces? And why can't you order few pieces since your store is a certified seller of the product I am looking for?" I knew that these stores were in it for the huge HGTV kitchen remodel profits. I called Merillat directly and they said that ALL certified sellers from their website CAN order individual pieces. I then called Best Buy Cabinets in Belmont and spoke to Katerina. She advised I schedule an appointment to come in within same week so she can better assist me. I brought in one cabinet piece and she was able to order it through Merillat. ( side note due to COVID, delivery from Merillat was extremely slow but was out of Katerina's hands). I got my brand new cabinet doors and Katerina's shared advice on how to care for my kitchen cabinets. I can't thank Katerina enough for her superb customer service. What was interesting is on my way out of our appointment another lady walked in trying to replace one cabinet door just like I was. She drove over an hour away because she couldn't find a store to help her....also she said she got exact responses from other stores she called saying "we don't change one piece but replace whole entire kitchen cabinets". That's when you know Katerina from Best Buy Cabinets is different from the rest...she really helps you with your cabinet needs whether it's big or small....thank you Katerina for helping me out...you truly are the best and I appreciate your kindness and help. Whether you are looking for an HGTV kitchen remodel or not, Katerina is the person to go to. read more

If you are looking for new cabinets, Katerina is the person to work with! She is knowledgeable, kind and just 100% on top of it all. She has made our kitchen remodel process seamless! read more

Great showroom with little appreciation for the customer or the outcome. I had to replace a vanity cabinet as a pilot project before the bigger one and I was hoping for a smooth straight forward experience based on good reviews this place has. My husband and I came twice to the showroom, chose the style and David made a design. Then he came out, measured the space and ordered a cabinet. Meanwhile we've ordered counter top, based on David's measurements. Since we had an opened permit, cabinet deadline arrival was crucial for me. So, I called to find out about the dates and both times I had a strange feeling like they're brushing me off. When the cabinet finally arrived, was assembled, attached to the wall, we saw that the electrical outlets on the walls were not taken into consideration when David was measuring the space. Moreover, when I called him to discuss possible solutions, I found out a lot of interesting things about how he felt working with me, the customer. It was very unpleasant to say the least. After unproductive back and forth over the phone he decided to come out and check the vanity. Then, he tried to convince me that the vanity I bought from him IS NOT his problem and electrical outlets should be moved (as a matter of fact we just redid that space before he measured it) however he wouldn't participate in this fix financially/physically or make a discount since it is not his problem. Having this experience I wouldn't recommend Best Buy Cabinets because the lack of basic skills of their service is self evident and when they're making a mistake they cannot even admit it. read more

Best Buy Cabinets - Electrical outlets were not taken into account when measuring vanity space. - Interior Design Near Me - Belmont, California

Katerina and Best Buy cabinets are easy to work with, sell very nice products and reasonably priced. This is the second kitchen I purchased here and I have referred two friends to them and they had a similar experiences. Katerina is very skilled at maximizing the usability of your kitchen. She knows her stuff! The few small issues we had were with the cabinets were promptly remedied...no questions asked. I would definitely refer others and buy from them again if the occasion arises. read more

David is a very talented, creative, experienced and meticulous designer. We bought a large kitchen from him; it looks awesome and it is the most functional kitchen we have ever had, much better than expected. His patience was exemplary and he steered us away from trouble many times in the design process. We also enjoyed working with Katrina when David wasn't available or when David asked her to help us with her color selection, floor selection, etc. A great team and a wonderful experience. Thank you!! read more

We worked with Katerina at Best Buy Cabinets to design our custom bathroom vanity. She was very knowledgeable and helpful with the design elements and guided us through the whole process. The customer service and communication is top of the line and the product we received was exactly as expected. The craftsmanship and quality is amazing. We couldn't be happier with our experience with both Katerina and Best Buy Cabinets and we will be returning to them for future projects in our home. read more

This is the absolutely the best place to shop for new cabinets. I and my wife did a due diligence and stopped by 5 other places in Bay Area to have a substantive conversation with store owners and their teams. What sets Best Buy Cabinets is their utmost customer attention and an ability to listen, understand and be receptive to customer needs. Katerina held our hand along every step of selection a proper cabinet style, material and color. She was also attuned to our budget considerations and continually informed us of various options that cabinets can be ordered with. Katerina came out to our place to sketch the design and establish the correct measurements. We never felt rushed, just the opposite, she asked us to take our time and to raise as many questions as possible before making a final decision. Her personal attention made the process resemble an interaction with our close family and we truly relied on her knowledge and trusted her advice. Once the cabinets were ordered, Katerina continued to follow up and provide updates on scheduled delivery. She even agreed to donate her time and work with our contractor to assure that all performed work was in line with our designs. Overall, after spending 25 years in a Customer Service Industry, I can confidently say that Best Buy Cabinets exceeded our expectations and our Kitchen looks absolutely great. read more

Called them to check if they have availability. Person who answered was Super rude on the call. Won't even bother to step into the showroom.

Poor service. I found a cabinet I liked and on their website it allows you to select the cabinet and then it says " Email us a rough measurements of your kitchen to receive a ball park quote" David Melamed basically told me that this was a lie. Even though I provided the model number and the finish type of the cabinet I was looking for and provided a detailed drawing of my kitchen he stated he could not do as their website advertised. Poor service if you ask me. The price may have been perfect, but I will never know because if this is how poor the service is up front, who knows how it will be if I purchased from them. read more

This place has a sign on Industrial road advertising it products and location. They sell Merrliat cabibets. Dropped by there 8/13/2008 late afternoon to look at cabinet styles and colors. A man and two women were at their desks having a conversation unrelated to cabinetry. I was there for about 15 minutes and they pretty much saw through me like I was not even there. Two of the desks are separated by display cabinets and when I walked in between the two desks to access the cabinets I assumed the role of cabinet salesperson: "Hello there, how are the two of you today, these are fine cabinets aren't they???" Only then did they acknowledge my presence. Oh please, do not get up, I shall assume dual roles so do you need to left a finger!!!! What a waste of money on these three individuals!!! read more

David & team are absolutely amazing. His knowledge & work ethics are exemplary. We worked with them several times and will continue to go back ($80k+ so far). I'd recommend it wholeheartedly. read more

I've decided to write a review for Best Buy Cabinets two years after my kitchen remodel mainly due to the fact that I am as excited about my kitchen today as I was two years ago when completed and that I have not had a single complaint since. I can't say enough great things about David and Katrina who were extremely helpful and experienced in helping us with cabinet orders, recommendations and honest opinions about cabinet quality vs price. Katrina designed our cabinet configuration and with no small feat, having to make measurement adjustments for a not so perfect room. The final project with sensible cabinet and appliance placement is exactly what I had envisioned. In addition to their superior services they were able to provide us with an awesome cabinet finisher/installer and carpenter, after we fired our contractor. We have used both since on different projects and have recommended to others as well. read more

We remodeled our kitchen and purchased our cabinets through Best Buy Cabinets. I went to 6 others cabinet suppliers (from big-box stores to small boutiques) and Best Buy had the highest quality cabinets at the best price. We are very happy with the high quality and the beautiful look of the cabinets. (And they are made in the U.S.A.) The customer service of Best Buy is excellent. They are very knowledgeable about kitchen design and very accurate in their work. They quickly met all the challenges and special requests we had for our kitchen. I highly recommend them and plan to use them when we remodel our bathrooms. read more

I am so happy I found Best Buy Cabinets and David for my recently completed remodel. My remodel would have been impossible without him! Go to him, you won't be disappointed. I had a big project I was tackling. 3 kitchens and 5 bathrooms all being remodeled simultaneously (all in one building). I have never done a remodel before so you can imagine how unprepared I felt for all of this. But working with David made all the difference. I arrived without a good vision for what should go in the kitchens and bathrooms. But each visit to his office helped me narrow down design I could be confident in. He listens very attentively and I always felt he was complimenting and adding to my vision. And by the end of it I had incredibly high esteem for his design skills and sensibilities. The project was large and extensive so I had to rely on David to help control costs. He had a lot of helpful thoughts about this. He explained very patiently where he thought I could cut back and where he thought splurging would be worth it. He walked me through so many different sketches and brands, and was just incredibly patient and knowledgeable through that whole process. Once we got the design down, the execution was flawless. He came by and took all the measurements and got all the details perfectly right. I don't think we needed to reorder anything. All the materials arrived on the job site on time. Quality was impeccable. My contractor was delighted. Finally, when David came by for an inspection he found a few defects with how the cabinetry was installed, and immediately reordered the necessary parts without a hassle. The guy follows through. Now when guests come over to my house, they always remark how they love the kitchen and the bathrooms, and I have David to thank for a lot of it! read more

This was my first time designing a kitchen from scratch and the information and advice I received from Katerina was extremely helpful. Who knew a kitchen cabinet layout could get so detailed, and there were many things I did not know to consider so she really kept me on track. She also helped me come up with some creative solutions to 2 appliance garage cabinets using brushed aluminum roller doors and the finished product is stunning. She was also very helpful with any warranty issues and I couldn't be happier. Prices were competitive but the service was incredible. The quality of my cabinets is excellent. Highly recommend! read more

I spent two days visiting cabinet stores on the peninsula, I knew exactly what I wanted, I just needed to find it. Best Buy Cabinets not only had exactly what I was looking for, I was also impressed with their interest in my project, some other shops just pointed "look over there". I had a couple shops do renderings and neither layout was an efficient use of space and both had me making compromises. Katerina's layout was exceptional, no compromises, better than I even dreamed of. Katerina's talent in design and space and efficiency is exceptional. Her attention to detail and all those "little things" you usually don't think about until it's over and you regret, she covered and made great suggestions. My cabinets were delivered April 15, 2020 during "Shelter in Place" with no start date in sight. One cabinet had some visible damage, but it was hard to tell if it would be visible once installed. Katerina ordered a replacement that day and told me that she would replace any other cabinet if damaged once we got started, and that wasn't until mid November. All the other cabinets were fine but I appreciated that she was willing to stand by us for the warranty because of the circumstances. Katerina also recommended a fabricator for my counters that was a pleasure to work with and also did a beautiful job. I love my new kitchen and like I said, I went to a lot of cabinet stores, save your time and just go to Best Buy Cabinets. read more

This is my 3d kitchen designed and built by Best Buy Cabinets. I love the quality, the look and their 5 stars customer service. Katerina is a perfectionist with impeccable taste. Everything from the initial consultation to the final delivery was top notch. This is not your cookie cutter cabinets made in China. This is high quality, yet affordable cabinets built specifically to fit your house, style and budget. read more

I found some higher quality 5-foot tub sliding shower doors at Best Buy Cabinets. They are 5/16" thick glass, and are just all-around better quality than most other I looked at. Katerina showed me all the shower doors on display in her showroom, demonstrated them, and showed me all their features. She is knowledgeable of all the products and brands they carry at Best Buy Cabinets, and she's very easy to work with. It was a fantastic price I got on the 5-foot tub sliding shower door kit! The purchase & pickup were both easy. All-in-all I had a good experience working with Katerina, and buying from Best Buy Cabinets! read more

Love my new kitchen, being a novice kitchen remodeled didnt know what to expect and feared the worst, however, I was so pleased with the outcome. Materials supplied on time, although there were some mistakes it was addressed in a professional and timely manner. David and Katrina always replied fast, patient, helpful and gave good suggestions and feedback. I didn't feel pushed to make decisions. Grateful we had such good experience Thank you David and Katrina read more

We're in the process of remodeling about 3/4s of our house and have had the opportunity to work with a lot of companies along the way. For our bathroom vanities, we chose Best Buy Cabinets. For my mom's bathroom, we went with Merillat Classic Deluxe cabinets because of the low price and quick lead-time (10 days). Unfortunately, the cabinets that arrived had drawers that didn't close properly, the wrong color of stain, and one drawer that was the wrong size. After sending a picture to David at Best Buy, he arranged to pick up the cabinets and had new ones delivered to us free of charge. It doubled the lead-time, but the cabinets were perfect when they arrived the second time. The cabinetry feels very solid and looks good, but it's definitely a more budget brand, with 1/2" particle board boxes. For our other bathroom, we went with Merillat Masterpiece cabinets because I wanted wall-hung cabinets. We ordered flat doors with the cinnamon colored cherry wood. The lead-time was longer for Masterpiece, but the cabinets that arrived were perfect the first time. The price was higher, but the difference in quality was very obvious. We had the 1/2" all-plywood upgrade (from 1/2" particle board) and our contractor was very impressed with the quality. The cabinets are very solid and all of the hardware feels well-made. We did not go with the 3/4" plywood upgrade. The color was very uniform, but that was what my husband preferred. After our good experience working with Katerina (who did the designing and has a good eye) and David (who is the owner and helped us with returns and some designing as well), we decided to have them price our kitchen as well. They gave us a very fair price to start with, and were even willing to beat an even better price we got later. We ended up going with someone else but only because we were working with two companies for appliances and cabinets that were working together and did a lot of research for us to make sure everything would work together. They did the difficult legwork and we thought it was worth the extra couple hundred dollars we paid them. If you are on a budget but don't want to skimp on the quality of the cabinetry you get, high quality stock cabinetry is a good choice, and Best Buy is a good place to get it. If you do your research, you can get an exceptional deal here. I would give 4.5 stars if I could, but the initial problems with my mother's order, though corrected, and the fact that they were occasionally slow in contacting us when we were waiting for updates, which meant we had to be proactive, mean I would rather round down. Still, I would definitely recommend Best Buy to a friend looking for stock or semi-custom cabinetry. I cannot speak to their custom lines. read more

They sell cheap cabinets at high prices. I made the mistake of purchasing a vanity and it was pure junk- 2K worth of junk - particle board garbage. They lacked the knowledge to properly support me post-purchase so we were stuck trying to figure out how to wall mount. It turned out to not wall mountable. We were basically ripped off. The whole time the owner acts as if everything is good and normal. You can both save money and find much, much higher quality products by looking elsewhere. read more

I had an fabulous experience with Katerina Kandelaki. She did an excellent job designing my kitchen, which was limited in space. She also made suggestions for appliances and the counter top. She was a pleasure to work with as well. Elaine Sausalito, CA read more

Everything about this company is deceptive. Nothing is as it seems. The sales staff including the owner give you just enough information to sell you product and when the cabinets that arrive are sub-standard, they just shake their shoulders and turn their back. Tiny is right about the service. I too had to request help...what I should have done is walk away. I did not and now have an entire set of kitchen cabinets in my garage with so far, no recourse. BUYER BEWARE of these people and the manufacturer's that they represent. The photos below are just that photos not what the cabinets actually look like. read more

David Melamed did an awesome job on designing our kitchen cabinets. We had a major renovation done on our home and the only part of it that was fun and came out better than we could have hoped for was the work David and Best Buy Cabinets did for us. I wish we could have had them as our general contractor! Thanks Dav read more

We worked with Katerina Kandelaki for our kitchen remodel. The whole process was very good -- from the initial selection, to design, and installation support. Katerina was patient and highly responsive. She made a great design for our kitchen, discussed all the details, noted a few options where selections could be tricky, and advised where we can save money. The ordering was very smooth and she coordinated everything with our general contractor. There were a few gotchas in the installation (unpredictable due to some appliance surprises) but Katerina worked with our installer to get all of them resolved. So in the end we got exactly the kitchen we wanted. read more

Arrogant and Rude! We came to this place because we want to redo my parents kitchen and it was probably the owner who instead of answering our questions and being helpful was more concerned about the size of our house and details so he can figure out how much it was valued at and in a sneaky way trying to calculate how much we would spend on the kitchen. In the end, he was telling us if we should or shouldn't spend much. That's none of his business! But basically, if we weren't going to spend what he had in mind, he wouldn't waste his time, that was his attitude. Well, unfortunately for him, he never knew our budget and not only he lost business this time, we will definitely not step foot in this place ever. read more

I was recently given the unfortunate task of having to buy bathroom cabinets. I had no idea what I was doing. I didn't have anything close to an idea of what I wanted or needed. Luckily for me, my internet search led me to Best Buy in San Carlos where I was helped by a very warm, friendly, and knowledgable designer by the name of Katerina. She helped walked me through the process and found the perfect cabinets for my bathroom. I couldn't recommend this place enough. The cabinets have been installed and they look great! read more

I have an exceptional reputation for my thorough research and the final decisions I make in what, where and with whom I choose to purchase from, hire and deal with. I have many folks who come to me for suggestions of where to purchase the items they are looking for. With this said, after spending a year researching and visiting cabinet places here in Southern California, where I reside, we (husband & I) decided to check out some places in Northern California. Hands down my husband and I found the perfect place and worth the 7 hour drive each way. David and his staff are a rare commodity in this profession. David was kind, warm, patient, professional and extremely knowledgeable and talented in his profession. It appears that quite a few of the folks who rated this store were having a bad day before they came to the store, others aren't educated in what's involved in remodeling and dealing with a designer and profession in the field who is more interested in serving your needs and making sure you leave exceptionally satisfied with his service and product. Like any professional store you may have to wait till you can be helped, especially, if it not a quick question you have. The questions are very legit, and appropriate if you want Best Buy to direct and give you the best advice and suggestion. We are so very please that we chose Best Buy Cabinets. David, the owner, had fabulous designing ideas/layouts for our kitchen, he made the journey for my husband and I so pleasant. David treated our project with such care and patients as if he was doing the kitchen for himself. We were looking to buy a very high end product that Davis had and therefore end up spending more than we wanted, but David brought us back to earth and showed us something that looked very similar with the same quality and 10% or so less, that was so honest and ethical (earned extra points). We were so pleased that we are having him do the cabinets in our bathrooms, wine room, et cetera. Anyone who chose not to go with these folks, it's your loss and I truly believe whomever else you went with you paid more and got less. Best Buy in every way gave us more, and this is coming from someone who has a reputation for researching and finding the right "quality"companies and people for the best price. read more

I went there with the last review in my head and was waiting for a bad service. I was surprised to see that everyone was very polite and very professional. read more

I went to Best Buy Cabinets to get pricing on a KitchenCraft line I was interested in. Katerina helped set things up for me, and walked me through the entire design, and added valuable suggestions. In the end, I wound up going with the Belmont cabinet line because that was an exact match to what I was looking for. This review is purely for the customer service at Best Buy -- I'd recommend people to definitely go check this out. The only reason I'm not giving it a five star rating is because I did not end up making an actual purchase. read more

The store owner is rude. Doesn't deserve my or anyone else's business. He tells people not to park in front of his building, yet there are no signs posted anywhere saying it's not allowed or that it's a private lot. I probably would have moved my car right away if he was nice about it. Basically he banged on my window and told me he was the owner and that I had to leave. He tells me that there are going to be a lot of people here so I needed to go. WTF?! I'm the only car parked here!!!! NOBODY IS HERE!! Being a nice gal, after being barked at I moved my car. Come out an hour later and still there is NOBODY in the parking lot. Drove by again 2 hours later after shopping and surprise NOBODY is there yet again. News flash, NOBODY wants to shop at your place. I got news for you buddy, you're not the only person here selling cabinets or whatever it is your selling. Be respectful and maybe people will show up to your busted shop and not write reviews about your attitude on Yelp. read more

Best Buy Cabinets - Interior Design Near Me - Belmont, California

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First, this business is now on ElCamino in Belmont. Yelp's info is out of date. Now that it's all over with, I want to say that the cabinets themselves are nice. There was some misalignment of drawer-fronts, but my husband was able to line them up himself. As far as doing business, be aware that they insist on being paid EVERY PENNY of their money before they will even set up delivery of your cabinets. We struggled to communicate with them. It felt like every issue needed to be covered numerous times because of this. In retrospect, we should have just walked and gone to a business that listens, instead of talking over us. read more

Recently I completed my kitchen project with Best Buy Cabinets. I & my wife are quite satisfied. Quality : Not best but quite good. Price was affordable. My wife wanted custom made cabinets. There were serveral range of price. I reviewed nivia, kraftmaid, Tomasville before going to Best Buy Cabinet. Their quality might be better than here. But price was too high. In case of Home Depot or Lowes, designer didn't come to my home. Service : I almost spent 12~15 hrs with David & Alex for best drawing. Best Buy Cabinet was the only place that designer spend so long time for one customer. One Bad Thing: After I received ordered cabinets, I could start cabinet installation 1.5 month later due to contractor work schedule. At ordered list, kitchen sink was included. I thought that it should be in one of delivered cabinet boxes. But I found during installation that kitchen sink was not delivered. I called Best Buy Cabinet again and found that kitchen sink was delivered to store separately long time ago. So customer should pick up separately from the showroom. But designer didn't mention that to me. I have to spend another 5 hrs to resolve that issue. I was quite upset with that situation. Generally my wife is quite satisfied with those cabinets. I appreciate their services. I finally recommend. It's not the best but would be reasonable selection. read more

I have almost never had such "above and beyond" service in dealing with any store or contractor. Alex was so patient and helpful while we picked out our cabinets, asked the vendor and negotiated prices on specific special extra trim items and sizes we wanted, found and referred us to a great place, Sun Marble, where we got our countertop slab....then contacted 3 fabricators and got bids for us for the work. When our cabinets were shipped later than we had hoped, he and his manager rented a truck to bring the cabinets up to our house the day they arrived at his shop so we would not lose more time. Over and over during this remodel Alex and his Manager went above and beyond, making phone calls to the fabricator and pressuring him to measure and install quicker than the timeline he had given me, hand delivering hinges that had not been included with the cabinets, etc etc. Dealing with Alex and Best Buy was by far the easiest and best part of this entire bathroom remodel! And the cabinets are beautiful too! read more

I ordered a large, expensive, two tiered, floor to ceiling custom-sized Ultracraft cabinet. After waiting over 6 weeks, imagine my disappointment to find all THREE large bottom doors defective: dent in wood, paint bubbles, badly painted doors, warped, crack in wood, front and back. So under warranty, Katerina and David order three new replacement doors. After waiting over a month, the doors arrive to the shop and, guess what? Katerina and David deemed them unacceptable; doors also defective. New doors are ordered again. Waiting more than a month, a third set of doors arrive to the shop and David checked only one of the three, saying it was fine. I arranged to have my contractor install and discovered problems on ALL three doors: two hinge holes were not drilled and the two that were drilled were incorrectly spaced. Another door had a split and uneven surface at the join. Other door was warped, one door's width is narrower and does not evenly align with door above, one door shaker decor piece is narrower in width. David finally came over to have a look. He agrees the workmanship on the doors are bad. To have spent nearly $6500 and continually have workmanship problems -- on a total of 9 doors now -- is ridiculous! I want good quality replacement doors. I also feel I should be compensated for my hassle, inconvenience and additional costs for contractor to install. I have not been able to put away my belongings after my remodel -- nearly six months later! I questioned the 100 year warranty (from the supplier)! I see now, it will take 100 years to eventually receive the quality doors I paid for and expected?! While David has made an effort to make sure the doors are correct, which is appreciated, it is his supplier who he has a responsibility for is totally incapable of supplying a quality product. As such, I have incurred additional cost from the contractor for installation multiple times and should be compensated. I will never order from Best Buy Cabinets again! read more

Katerina and David provided excellent service. The cabinets we ordered were perfect with a great price and delivered as promised. We were extremely satisfied. read more