Delivery went with a landlord repair and once that was completed, Mauricio and Carlos were on board for a smooth, effortless delivery! I was amazed at the unique device Carlos had to move the washer(s) in and out. Our entire experience was painless except for the expense, when it rains it pours! All good! Thank you Best Buy! read more

Best Buy - Our newest addition to the family! Welcome Maytag! - Electronics Near Me - Culver City, California

Looking to buy a camera and of course the merchandise is secured to the display. In this state even the tooth paste is locked up. I'm swiveling the camera gently and attempting to check the features when the security guard comes over and tells me the alarm is going to off. I tell him i'm not lifting it and I'm not spending $800 if I can't simply look at the camera. He then states he doesn't want the alarm going off. To the management...if your guards don't like alarms tell them to find another occupation and let customers enjoy their shopping experience. read more

With this location it is all about who you get. I got lucky in the phone section because I wanted a new phone but the phone I wanted is in the in between stage. Last year's was sold out and the new ones aren't even able to be ordered yet. The salesperson was very helpful and suggested that if I can wait, then I should, so I am. He gave me the shopping dates that I need to know about so that was also helpful. Parking here was a nightmare and I don't know if it was because it was on a weekend at Westfield or not. read more

I have been a good standing customer of Best Buy for decades and have always had an excellent well informed customer service experience. However yesterday 1/3/2026, I experienced the rudest most indignant employee named Mike. He was brazen and confident in his pathetic behavior towards me and my purchase request. I was denied business and was shocked that this individual could actually be employed by Best Buy. I am disappointed in that I don't believe my complaint was properly addressed by management. I want to warn anyone planning to shop at this location beware of this ignorant little man. The service was abhorrent... read more

Best Buy - This is Mike, horrible employee at Best Buy. He is rude, indignant, and needs customer service training... - Electronics Near Me - Culver City, California

Worst customer service ever! I go into this Best Buy at the Westfield Mall in Culver City, Monday, March 16th, 2026, about 4 pm. Slouching on some boxes is a lazy-looking employee, Black, nappy short afro, about 6' 2", scraggly beard (or shadow), bad hygiene (dirty fingernails), nasty attitude. I ask him about a device that's clearly listed on the Best Buy website. I can't remember the name of it, he reminds me, a "hotspot", and I politely thank him to soften his nasty tone. This arrogant worker tells me I need to go to a Verizon store or an Apple store to get the product. He's literally trying to run business out of Best Buy. I tell him, no, the item is on the Best Buy website and I just need him to tell me where to find it. He then huffs like a little child and asks the name of the product and I try to pull up the website. My phone is going slow. He now walks off towards a cabinet without so much as a "come this way" or "follow me". He then looks at some cards on a wall, opens a couple of cabinets and says something in a earpiece/mic. He asks me what do I need it for. I tell him I need it for a projector. He then tries to tell me what's best for me, as if I don't know what I need. Again, I wasn't looking for any help other than the product's location. Then, we go back and forth, after he interrupts me explaining I just need to know where it's at, he turns to another customer and asks can I help you and walks off, leaving me unattended. I guess this immature moron thinks that's a power move. I then ask for a manager. A short time later, manager "Artie" comes and quickly locates the product and I purchase it. I tell him about the poor behavior of the employee, who I tried to point out, but mysteriously he disappeared. But, I'm sure the in store cameras caught the entire interaction and management will review his behavior and I hope take proper action to train this fella, because right now he is definitely NOT qualified to be working on your floor. read more

Best Buy - Electronics Near Me - Culver City, California

I came here and purchased a TV and wanted it delivered. The salesperson first said there would be a $70 charge. I pointed out it says it is free online so he placed the online order for me. Come to find out, he did not verify my address so the TV was scheduled to ship at my old address. I called the customer service line and told them. I was told that they corrected the address and it would be shipped there. Turns out they forgot to add my apartment number. I had to take time off work to have the TV delivered on 2 separate occasions and I STILL don't have my TV. I tried to call the store directly to speak to a manager and I cannot get a human being on the phone. Receipt Reference Number 60012125072431 read more

I purchased an item in-store and paid cash. The item was clearly marked and sold as NEW. When I opened the sealed box, I found an unrelated foreign object inside. A product sold as new cannot contain foreign items. This indicates a store packing or return-handling error and constitutes product not as described / misrepresentation. The store manager refused to resolve the issue, stating only that the box was sealed. This does not address the presence of a foreign item. read more

Best Buy - product not as described / misrepresentation. - Electronics Near Me - Culver City, California

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Best Buy? Best buy your items elsewhere unless you want to stand around in the store with more employees than customers, of whom were too busy fraternizing and flirting amongst each other in order to help. Not help. Just do your job, people! We were the only people "in line" at the registers, and still endured a 25 minute wait before the "security guard" called someone up to help, and then we proceeded to wait some more. read more

Best Buy - Empty store yet a 25 minute wait to get a charger behind the cashier - Electronics Near Me - Culver City, California

This is a review of Geek Squad & I guess Apple care. My ipad cracked & I brought it to Geek Squad in the Best Buy in the mall. It took them 10 days to fix it and then I had to make an appt & once again wait in a line. Only 1 person works at a time. It has probably taken at least 2 hours of waiting time for drop off/pick up, a 10 day wait & $49. What the heck? read more

Came here right when it opened bc my Dyson broke. I bought the 5 year warranty a while back so I was looking to get that. Went to the Geek Squad -- they tried to look me up, couldn't find me. The man helping me was very nice and suggested trying all my phone numbers and credit cards, which I thought was very patient and helpful. Some people would probably try to shoo you off or not try as hard. We found my warranty. So thank you man! My vacuum model isn't there anymore bc it's older so they gave me a gift card with the amount I paid for it. Used that gift card to get a new Dyson. The sales rep helping me was very nice as well. Was informative on all the Dyson models. I didn't know they didn't make an "animal" model anymore. They just are all known to be animal. Anyway, he helped me get my vacuum and didn't rush me. Check out was easy and I bought the warranty again. Thanks for a pleasant experience Best Buy. read more

Every time I walk in here I usually leave pissed off. The staff is not knowledgeable, it's not clean, and they're kind of mean. Their Best Buy plus membership is also a joke, don't get it. read more

Terrible manager - they say they're open at 9am, waited 30 mins until 10 am - they said they're open but at another entrance. I asked them to have a sign so customers would know - she said they couldn't do that. I asked they make it clear on the website - she said she can't do that. Won't even pass on the complaint. She showed zero empathy or willingness to resolve the issue. read more

I went to Best Buy to purchase a gift card for a Christmas gift. I got in the Checkout line and when it was my turn to check out, the clerk told me she'd be right back as she went to help another customer at the Pick up line. She remained at that line, taking care of those customers, while the Checkout line grew to 5 waiting customers. After 10 minutes of waiting, I put back the gift card and left. It was apparent that Best Buy does not have enough staff to provide the minimum of customer service. I don't plan to return. read more

Worst customer service ever. Staff ignores you. Sends you away instead of helping.. Can't find help then they tell me to go send in line for help at the windows counter. They are rude an un helpful read more

I used to love Best buy... But after this crappy experience never again! Never ever again in fact Best buy I'm probably going to be seeking a legal solution because now you've made me legally vindictive! I bought a very expensive computer it was an open box, I always buy extended warranty I bought three year extended warranty! The geek squad guy and the manager of customer service try to tell me I didn't have a warranty when I called in to make the appointment they reminded me that I had a 3-year warranty! These guys tried to BS me inti paying upwards of $340 to fix the issues! I have a computer 4 months, I just actually started using it! I was having with the computer! It wasn't hooking up to a printer I've worked for the first internet company! Do not insult people with your language! There's a reason you're making a little more than minimum wage! How dare you insult me! If you're not going to stand behind your product Best buy you're going to be out like every other electronic store but just look people look with your own eyes at these reviews they're horrible they're like two out of five stars! Best buy when you insult the customer the customer never comes back I have multiple houses. I was thinking about buying a number of big screens! I always get extended warranties! How dare you! read more

Best Buy is best buy!!! This one is at the Culver City mall and looks like it's going out of business. I wish it were more staff walking around to help answer questions by the tv/electronics area. You can find great deals and sales there. read more

Best Buy is my go-to for electronics. The staff is knowledgeable and always ready to help with tech questions. I appreciate the variety of products and the easy checkout process. Great return policy too--makes shopping here stress-free. read more

They gave me the wrong TV....a broken Vizio in a Insigma box. I was in the process of moving, so I did not check to see if the TV worked.... unbeknownst to me... after 14 days, they don't accept exchanges or returns. They told me to check with the manufacturer but I can't as is a different brand TV. Customer Service line hung up on me. Because they sent me the wrong TV, I am screwed out of the money I spent. My first time experiencing such negative Service. I will just go to Amazon for now on and will make sure none of my money ever goes to Best Buy again. Very disappointing in every aspect read more

Went here to buy a laptop this afternoon. Absolutely zero service and watched a bunch of kids hanging out doing nothing to help customers. Ended up buying one on Amazon for cheaper. read more

Do Not Go to this location unless you want rude service! Just left after waiting 21 min for someone to come to Customer Service. Unbelievable how long it took while employees were walking back and forth and 3 standing around behind the counter feet away at Geek Squad! Finally a lady came to assist us and wasn't happy to be pulled off the check out register to assist with returns/customer service desk. She was extremely rude and instead of apologizing for the long weight rolled her eyes when asked why no one came to help us! Mind you there was about 10 people in that line waiting to be assisted! We were trying to do a trade in for a laptop and because the lady didn't like that they were called out for the long weight she hit us with we will give you $67 for the laptop. When asked why only $67 when online is stated $150 she answered because there's a scratch. So she categorized it as in poor condition. You can barely see the tiny scratch and clearly she was being an ass because we questioned the lack of customer service! Moral of the story this store sucks! Manager was standing next us assisting the line and was listening to the conversation never once stepped in or bothered to speak to us! Went to next closes Best Buy and wasn't happy greeted and thanked for our business! The took the laptop and noted in fair condition gave us $150 credit! We used that for a newer model! Best Buy train your employees and managers! read more

By far, this is the worst Best Buy I have ever stepped into in my entire life. It's not crowded but yet the customer service is very slow. nonexistent. This was 45 minutes of wasted time and couldn't get anyone to assist me. I just needed a screen protectant replaced on my iPhone. horrible customer service, employees are not helpful, read more

Colby on the Geek Squad was so incredibly helpful! I needed a new cell phone battery and he walked me through the entire process and explained everything in a way that I could understand (I'm pretty bad with technology). It was super helpful that I made an appointment, so I recommend doing that versus just walking in if you need something fixed. read more

I bought an open box tv in 'Excellent condition' which was ready to pick up on May 23rd. I proceeded to go in. In which they gave me the TV just wrapped in bubble wrap. Mind you on their website it states "Includes all original parts, packaging and accessories (or suitable replacement)." I come back the next day to pick it up because the vehicle i brought wasn't suitable for a TV in which is just bubble wrapped. I ended up going to customer service stating how I bought a TV in 'Excellent' condition & I just received it wrapped which I should've received it in a box at most. I should at least receive the 'Good Condition' price on the TV. But all they offered me was their membership which was stupid because why would i want that. Oh plus when they went to go check on the TV they ended up telling that it was also missing a power cord and the remote & the lady ended up telling it could fall down to the category of "fair condition" IMAGINE if i took this TV home yesterday & got home with no power cord and no remote for the 'Excellent condition' price ?!! That is nonsense. Then the "manger" AUSTIN came in stating that i would not be able to get refund because they were going to give me a replacement remote & power core mind you not the ORIGINAL parts. In which again STATES ON BEST BUY's WEBSITE FOR EXCELLENT CONDITION OPEN BOX ITEMS "Includes all original parts, packaging and accessories (or suitable replacement)." Austin just kept going back and forth saying he wasn't going to give me a discount for my inconvenience & what more would I want if the TV is already marked down. LIKE ITS MARKED DOWN BECAUSE ITS OPEN BOX. Austin never apologized or tried to make things better. He's not suitable to be a manger when he's not even able to resolve a simple issue. The TV was marked wrong it should have never been marked as an "excellent condition " at most "fair condition " from all the missing items. store credit wasn't even an offer. I'm not sure if Austin was being Discriminatory against me especially how he basically shut me down like not even an apology. Stop making people like him mangers. OH PLUS...I mentioned my experience to another Best Buy and they even said Austin was talking nonsense that my TV still counted as excellent condition. They said my tv would've counted as more as 'Fair' So yeah Austin is HORRIBLE & has no morals when it comes to customer service. I understand the customer isn't always right but in my scenario he should've taken ACCOUNTABILITY on something I did not provoke. HE WAS FAR FROM PROFESSIONAL. Which is best buy's fault for false advertising on their website. read more

Best Buy - Electronics Near Me - Culver City, California

This is the worst Best Buy I ever been to , they have terrible communication among their colleagues and their customers , I waited 20 min by the apple section for help to get an Ipad and no one came to help so I was directed by an associate to go to check out and ask for one once I got to the register. Once I got there they told me to go back to where I was standing and wait for someone to help me. I then asked to speak to the manager, a female with the name starting in "S" , she then proceeded to ignore me and not resolve the issue resulting in me leaving the store and not buying anything. If i could give them negative stars I would. read more

Seems like 0 customer service is on point for this chain Like 4 people on curner doing nothing and they cant even came help me at register to order 2000 worth of drone whoch takes 2 mins to pay and order Workers dealing with idiots all the time, but for real customer no time.. of course Who recruits these personel guys , you better change your management this is absurd making people wait 15 mins at checkout just to order 2k drone? Really read more

I frequent this Best Buy in Culver City often and always get great service from the staff. So, I brought my mom to get a new cellphone. My mom bought a Motorola. The phone had light scratches so we brought it back the next day. We didn't realize the phone have restocking fees at 45.00. We spoke with a manager named Sandra. She looked at the product and saw it had a manufactures flaw. She then waived the fee. Hallie was our representative. She was equally as helpful and very sweet. They referred us over to the Geek Squad to put in the SIM card for my mom. We were assisted by Carlos who was equally as helpful and was a tremendous help. Ive been helped by Carlos before and he is alway very helpful and consistent. It is representatives like this that make this Best Buy the BEST Best-Buy in the city!!!!! Thank you for making our visit amazing. Love the professionalism and the consistency in customer care. read more

Went to this Best Buy to pick up some items, some people there couldn't help me, probably new employees, but Meko went above and beyond to make sure I left with everything I had ordered. She was very polite while getting right to business. I was waiting for a Best Buy survey to give her 5 stars but that never came so I'm showing her some love on here. Thanks again Meko for making sure my trip to Best Buy wasn't pointless and I'll be sure to shop at this location more often. read more

they lie, outsource, and sell defective products. the only way corporate headquarters wil do anything is if they loose business. do not go there for anything. there was a line of upset customers who no one would help. the reps said to call to make an appointment; the outsourced phone rep said to take the product in. they charge you extra money for support with product then they charge you more if you use geek squad support. do not go there. read more

I bought a new LG refrigerator and had the best customer service. Really appreciated the outstanding help. Thanks to Jerome and Joaquin!

Terrible, horrible customer service I placed a Computer order since morning. I am waiting for my order. Confirmation is in like six hours now. Nobody emailed me. Call me or text me. What is the status of my order I called customer service three times. I called the store maybe six times. In the store, nobody was picking up the phone. Customer service: the first lady, Kimberly, from Guatemala. She completely ignored my issue and then finally hung up on me second customer service wrapped Daniel from Panama. He was acting like he did not understand what I was talking about. What is my name and then finally he said OK he sent a message to the team. They will take care of my issue so I'm still sitting here. It took me all day. What happened to my order? I paid more than $1100. This is not the first time for this Best Buy customer service, including store employee has that kind of behavior they really discriminate against you. They will look up who you are and then they treat you according to that years ago I stopped giving them business today. I do not know somehow I went ahead and ordered that expensive thousand-dollar item from them extremely unprofessional unethical, discriminated harassment stats as well as their customer service. This business should be shut down because none of the Customer who spend that much money deserve to be treated that way, and taking their own personal time. Still issues is not resolved. This review is for 10799 Washington blvd but all the Best Buy stores around this area has same very bad customer service specially people like me from a different country with an accent read more

I was in and out but I did have to look for everything myself. Good thing I knew what I was looking for. In/ near, by the Culver City Westfield mall. read more

I wish I had gotten names-- but the guy who physically loaded my oversized box from Best Buy into my car AND the store manager really saved me today because I just got 11 stitches in my hand and had very little xmas shopping done. I desperately needed help and they made it so easy. Thank you guys it's so appreciated read more

If you need help find a bus stop and talk to the bench. Because in Best Buy you can't find anyone to help you, serve you, guide you and even discuss a purchase. Any employee is hiding on the phone scrolling or on social media. Go to Costco! read more

Best Buy - Electronics Near Me - Culver City, California

I purchased a cord headphone (old fashion, I know) for my iPhone and given that they have them behind the register I told the cashier said request. Incompetent, he gave me one that's NOT compatible with my iPhone that I showed him. Unfortunately I realized it when I went home and left it a bag to return since it's of no use to me. Forward a few weeks later I remembered and went to exchange and some other, a tween looking boy identified himself as the manager said no. The fact that I told him it was their fault he declined to exchange and left it on the counter. I reached over and walked out!!!!! I will never shop at this store or any BB for that matter because the 14 days policy is ridiculous and something about paid membership of $49 for extended return policy is a a scam!!! How BB are still open is a mystery!!!! read more

Whatever fat head Hispanic lady you guys had working on the floor was very slow at doing her job I informed her that at some stores the app has you pay with the barcode instead of the store and she gone tell me no like she works for this platform service was slow af I stood there waiting while you guys didn't have the proper items on the floor do better or hire better and I never asked if the tv was heavy I asked if you guys had carts for the simple fact you guys had someone elses tv on one read more

If everybody is saying that this Best Buy must shut down please believe it. Yesterday I came here for Pick up an item because was the only one store that they have it. Waited outside for a curbside, box was broken and no bag, and I told him I'm buying a new thing you can't give me a broken box with no bag and he said you need to go inside then. I approach cashier a lady start to yelled me how do I know that you buy here, show me receipt or something because you can't come into the store and tell me things, at this point I said nevermind just give me a bag, and she continued yelling me show me a receipt when I was showing my phone with curbside pick up, she turned around when I was speaking and ignored me. I asked for manager and complaint about that, he gave me a damn bag and item said was the last one. Is the only thing that I need it, and this lady makes like I'm gonna ask something's for free. You should hire person that knows a minimum of courtesy and customer service, they are there working not making friends. I'm spending money and don't deserve that a employee come and yell me. Why nobody is caring about this location?? All another stores has a very good employees except this location. read more

Waited around an hour to buy a new phone. Every staff member I asked for help kept passing the buck. The head of the cell phone department finally came to help holding a lighter like he just smoked in his hand the entire time. He goes and gets me the phone I want to buy only to tell me he has no clue how to handle AT&T phones & that I'd have to wait for for an hour or more for someone else to show up so that I could buy the phone. Truly embarrassing. read more

Everything at the location needs to be improved. I hate to have to request to speak with a manager because no one can provide you with an answer or options. read more

Received help fairly quickly. However the cashier tried to trick me into buying a product I didn't need so that was a turnoff and a completely unnecessary stunt. Do better. read more

no customer service you can tell no employee wants to be here.refused to give me my order said i have to wait an hour.one hour for them to scan an item thats ridiculous. read more