Geek squad for iPhone repairs not recommended here. They cannot fulfill a repair without inconveniencing the customer. Worst experience due to team refusing to repair my Apple Care device. read more

the worse customer service store I've ever been to. I stood there needing something loaded for 30 mins and they just starred at me. this store sucks big time:... don't go here they are not smart read more

They need help at the geek squad counter. There are way too many people walking around doing nothing when this department needs obvious help! Two people min are needed at this counter read more

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Our service at Best Buy was fantastic!! We have had good experiences on not only the value of the products that we purchased but the delivery of these purchases. We recently purchased a refrigerator and it was a very smooth and easy process! Our delivery was great, Ramos and Jose were very professional and quick with our installation. They were eager to answer any questions! We will be purchasing more of our appliances at the Cypress Best Buy!! read more

Made an appointment two weeks ago to get my iPhone repaired. Came in for my appointment and they told me I will have to leave my phone for three days because the repair person is not here. Absolutely unprofessional. Their attitude is - oh well. They couldn't even take the time to let me know as a courtesy. This store sucks! read more

The store deserves a much better rating based on the great service I received today from Eric who's part of the Project Team!!! I headed back to the Apple and computer section and thankfully he was on duty that day. He did an awesome job providing thoughtful questions and advice, and then ran around to find all the equipment needed. And he did all that with a really great sense of humor and big smile. I will definitely come back, even if this place is a little further OK out-of-the-way if that quality of person is on the store floor that day. read more

Always great service and selection! Not sure about the Magnolia dept., but everything else has been great.

What can I say about Best Buy. It's Best Buy. There is not many electronic store leave to shop at these days. I only go there when I am looking for that certain item. I don't just browse in there. They use to have more of a selection on wireless headphones, portable stereos and many more items. I do understood more and more brick and mortar stores are cutting their inventory down. Now now you have to look on the internet for what you want. I do like that they price match. Even Amazon prices. I am a person who wants to look and test what I'm thinking about buying before I actually do. I did not find what I was looking for on my visit; nor did my husband. Will I go back.... well...yes. (Said with a sigh afterwards) read more

Best Buy Cypress - Speakers & headphones - Computers Near Me - Cypress, Texas

Pathetic service. There is something wrong with the employees at this location. I walked in to store pickup. An afro am lady in glasses just laughed out loud on me. Neither she told me the reason nor an apology. Will not come back. If the management doesn't take necessary action then this store is going to shutdown because of the poor service. read more

Entered the store. I was greeted by a very nice lady. Went to the car electronics section. Asked a young lady to get me some help. She called someone in her walkie-talkie. I waited 10 minutes. No one check on my. Took my business someplace else. read more

Best Buy Cypress - Storefront - Computers Near Me - Cypress, Texas

The best Best Buy of them all! Selection is great, best value across electronics. Ask for Abby!! She is amazing!! Thanks for the great customer experience Abby! read more

This use to be my go to store, always had friendly helpful employees that knew their stuff but those employees are gone! I have been to this store 4 times since December and not once has anyone offered to help, actually we couldn't even find help; today was the final straw, I walk the store and find an employee asking for help, he actually tells me I can go look for myself in the department that carries what I was looking for...... talk about No Service! I have to go find me another store to do business with. Sad to see this store has become what it is! read more

They are NOT user friendly! Purchased a laptop and a software program. Was told by salesman that it would only take about 10 minutes to install. You have to have an appointment for this. Once I got to the Geek people I was told to leave it 24-48 hours and then I would get a call to take a training session to set up an appointment!! Then I would have to go back to the store and do it with them. Unbelievable!! Returned everything--called Dell directly and my new laptop with all software installed will arrive at my house Monday!! Best Buy has lost a customer!! read more

I bought a DJI Mini 3 pro drone for my home inspection work. Salesperson asked me if I wanted to buy a 2 year protection plan for additional $199. Thinking I am new to this so I decided purchase it along with the drone. Now that I my drone is damaged after 18 months, I came to best buy and claim the replacement. They told me the protection plan was canceled due to TotalTech membership (which according to them, cost $194 per year) was cancel. I told them what does $199 2-year protection plan has to do with membership of $194 per year. Also, their salesperson did not tell me this when I made the purchase. They still don't want to replace my drone no matter how hard I tried to talk to them. My best friend, at the same time I bought my drone, bought directly from DJI with the same protection plan price got his replaced without any issues, or additional membership charge from DJI. I am googling up another drone to purchase but I will eliminate all searches relate to Best Buy. read more

Thanks Best Buy for making us wait on our new refrigerator and then they get here to only drop off the water hose kit. The guy told us the fridge would be delivered today Friday 9/8. Come to find out that it's out of stock, news to us. Now it will be another week out. Bad communication! read more

Pros: Convenient location, lots of products and accessories. Cons: Poor customer service (5 employees have walked by me, making eye contact and have not engaged in conversation or asking can they help) This seems to be the common issue when I come in here. I guess the old saying good help is hard to find. read more

Best Buy Cypress - Computers Near Me - Cypress, Texas

I waited 2+ hours on the phone in total calling 4 times, and got to talk to 6 people on the last call i got connected to, and nothing he would do or suggest or help rather making appointment. Oh the fun didn't stop there, the attitude, and rude questions back and forth and also judging me for not giving him info the first time he asked just because i wondering why he needed that in the first place,, and he was giving me grace. I was a lost soul that he was taking his precious time out to help me. I could have done that myself. GREAT Customer service. Best ever!!! Next, I did the chat support. Amazing grace/miracle happened. I waited 5 minutes or so for each respond, it felt like 10-15 actually, after dedicating hours to fix a phone i sadly bought here. Anyway, guess what the suggestion is. "Please contact Apple." I was ... beyond ... speechless. The worst but existing suggestion could have been "Please bring the phone to the store so we can help." Nah. Best buy is Best buy. You think this ended there? Poor thing.... no. I asked the agent to send me the script, and "possibly" give me the survey. Ehhh, this is fun. I rated ... you can guess how many stars. For the "Why you choose this respond?", i was dumb to sit there and type this wonderful customer service I got. AND.....(Drum roll)..."There is a technical issue so we cannot send you your script." and "apology for inconvenience". Wonder how many scripts and rewards (that cost digital images of the cute logo) they would have sent if I rated 10/10. Anyway, please, do happily buy your products here, and you will make friends with all the "support" agents at Best Buy cuz they, oh not one, EACH person, will kindly transfer you to the "expert", saying "to the right person so you don't waste your time repeating (blah blah)". You get to hear that song until those words engaved in your brain. What an experience eh! read more

DIEGO IN COMPUTER/LAPTOPS IS INCREDIBLE!! HELPED ME BUY A LAPTOP IN MINUTES!! Helped me find exactly what I needed in my price range so fast!! Was extremely knowledgeable about each different brand and type of laptop! Promote him!! Amazing human being!! Best customer service I have ever received here!! read more

Best Buy Cypress - Microsoft surface laptop - Computers Near Me - Cypress, Texas

Pretty big store, not enough variety in their movie selections. They had a lot of toys though.

Horrible customer service from 2 of the employees 2 females ,males service was fine,females were very rude corporate will be contacted asap but felt review was warranted first so no one else is treated rudely. Called but will also be going into store,last very very rude female kai said she wouldn't give me corporate number of store Managers name in which I found corporates number and I'll be going into the store get get his or her info and take further action. read more

Like many of you, I prefer to pick up large items at the store instead of having them shipped home hoping that the transportation companies used among BestBuy stores are better than commercial postal services. I sent two monitors to this store and one of them had a huge hole that literally split the box in half like it was ran over by a forklift. The supervisor said there's nothing they can do if the contents inside appear fine. Imagine the stuff they do to other merchandise in this store!! Avoid this store at all costs! read more

Best Buy Cypress - Computers Near Me - Cypress, Texas

Open at 11? Website and everything says 10. Oh well take my business to Target since they want to be open at a reasonable time.

Honestly kind of flabbergasted with this one. Saw online Best Buy was selling this Nintendo switch game for $10. I ran up to the store and grabbed the game and took it to the front. They rang me up and asked for $35. I showed them their own website having the game on sale for $10 and the deal was valid for another 20 minutes. Was then told that's an online only order and you would have to come and pick the game up from the store. I said "I'm literally at the store now and pulled the item myself, showed you the correct pricing advertised on your website, and you can't honor it?" Was immediately told no because they have to go through a whole process to pull the order. I again said I pulled the order for you why can you not honor this price? The cashier did not have an answer. I then asked if Best Buy priced matched local competitors and was told "yes of course we do". So why don't you honor your own pricing online? No answer. Honestly just threw my hands up and said screw it. I'll pay $50 for the game at another store just to avoid going back there. Just ridiculously annoying how they operate. read more

Best Buy Cypress - The sale I attempted to claim. - Computers Near Me - Cypress, Texas

Excellent customer service and amazing job putting my new screen protector on! Best I've seen yet. Also cleaned my phone for me! Will definitely be returning. read more

Jaz in the e computer dept was super helpful. I told her the specs I was looking for and she wasted no time and showed me exactly what met my needs and was within my budget. I appreciate her being so helpful and efficient especially since I had a baby in tow! read more

Employee Male Long hair with Harry potter glasses Had a full on conversation while i was trying to purchase my item with female coworker.. Asked me for my phone number twice because he was carrying on a conversation. The lack of attention on his side was ridiculous. completely messed up the transaction. Then walked away after expressing my frustration. read more

Terrible customer service,unonowledgable staff I asked for pc part they recommend a sexual toy. Speaking of sexual I got sexually harassed in the back for being transgender not only do they have bad customer service I was told by the manager "just choose your gender and stop being hotswapable" referring to mechanical keyboard switches. Also I would like to know who the fuck closes at 8:00 PM. read more

I use this Bestbuy when I am in the area of if I need a particular product that my closest one is out of. I don't know why they aren't laid out in a similar fashion? It would make it easy to shop but since it isn't, I learned my way around after visiting a few times. They seem top always have stock of the different items that I need. Its just not as close as I would like to my home. They always have open box TVs for sale in the TV section. All stores are different so you have to visit to find out. Not much to say as if you been to one you have been to all. The service has always been good and they are extremely helpful. One of the things you may want to watch is their driveway is extremely steep upon entering. read more

Just left Best Buy in Cypress after walking around looking for an employee to assist me with my purchase. The item I was shopping for is in a locked cabinet and there was no one in sight. I tried for 20 minutes and then left. I can see why some people use Amazon and choose to not support local. I hate this, but I'm not going to stand around pleading for them to accept my business. To management: Staff accordingly and post employees within their departments, especially when you have locked cabinets that are not self serve. read more

So i'm updating my review from a 2 star to 1 star. I have finally given up on the store, I REALLY tried. Spent THOUSANDS of dollars into this place, which do they care? No. I swear they must have a low IQ, ignorant, self-centered, egotistic, moronic preference when hiring these people, from management on down. I spent almost 40 minutes in this place waiting to get help. I already knew what I freggin' wanted! They didn't have to do anything, no explaining, no answering questions, all they had to do was come over and unlock the stupid case to get my item! I was going to buy TWO PSP Vitas and games along with it, but they missed out. Finally after 20 minutes I found someone all the way in the cell phone department, which that person was chatting away retardedly with another co-worker, after a few seconds of looking at me like deers caught in the headlights, they told me just wait a few mins their tied up. I looked at them like, um... what the heck are you two doing? I just need a stupid key. But that didn't do any good, after a few minutes more, I finally found a manager who appeared to be even more clueless than the minions that worked there. I finally gave up, and left the store, I told the idiotic worker that greets you at the door to let their manager know they missed out on a purchase because of the ignorance, and what did he do? Shrugged and said "my bad." After calling later and being hold for over 20 minutes on the phone and on hold to their corporate office for the same amount of time, I gave up. I am thoroughly convinced that if the anti-christ is here amongst us right now, he owns the Best Buy corp. This is place is everything unholy about retail stores, the service is terrible, the products are over priced when compared to your Targets, or even Amazon. I hate this place with a passion. I wish no ill will against anyone associated with this store, but I pray this place goes bankrupt. I miss the days of Circuit City, and Frys Electronics is way to chaotic and far to go to. I guess i'll be making my purchases with the ever so faithful Amazon.com I boycott this Best Buy and pretty much any other Best Buy in the State!! Don't GO HERE IF YOU KNOW WHAT's GOOD FOR YOU! read more

Horrible experience ALERT! Do you like to get yelled at by a disgruntled Geek Squad employee all while the store manager is watching? Neither do I, but IT HAPPENED today! Jonathan Burdick said he was the store manager and had to escort this crazy Geek Squad employee out of the store today. All while completely ignoring the customers who were on the other end of this verbal assault. Never apologized or checked on us. If I could give this place a zero I would. Drive to the Highway 6 location where they do care about the customer. read more

Just have to share my amazing experience with the Appliance Sales Consultant, Ravi Mahesan. On 9/7/19 my husband and I needed to purchase a Cooktop Stove and was immediately greeted by Mr. Mahesan. Very sweet, professional and respectful. He worked hard to get us the best deal he could. Went out of his way to save us money on our purchase. He was able to beat Home Depot and Loews price on the Whirlpool we had already priced at both places! His customer service skills are the best! He is an asset to your Best Buy store! Please congratulate Mr. Mahesan on a job well done to take care of his customers cause we were one of them. Thank you, Mike and Linda Long Delivery order #1119250142925 read more

Horrible experience today. Entered the store to purchase 2 apple watches and airpods and an associate was totally disrespectful, took another customer before me while I was waiting in line. . Asked for a manager and the manager ,Garret, would not listen to my side and asked me to leave the store. Sided with the employee. I asked Garret for a high manager and he advised me he was the highest. I called customer service immediately to make a complaint. While on the phone in front of the store the General Manager, Rob, came up to me asking what occurred. I advised him of what occurred, he grabbed my products and I left. I will definitely make a customer complaint in order for this not to reoccur to any other customers. Very unprofessional and disrespectful. read more

I was at BestBuy on Black Friday. I know its crazy busy but i was trying to buy a cellphone. I was at middle desk tried to ask the supervisor a question he said dont ask him. Then i wait in line patiently and finally get helped . Then i was askeing questions about phone because they didnt have in store.I was going to buy online at register and the employee let someone cut in front of us to get there item almost knocking my wife over. I will never go back to this location again and I am a regular. I bought phone from amazon. Horrible customer service bad orginization and incompetent employess and supervisors. I will not go back to this store . read more

I came in to the store in Cypress Texas today to buy a laptop. I was prepared to drop close to 3k. The middle eastern female in the computer department was extremely rude to us. Even another customer noticed her being rude and commented to us. I have spent thousands of dollars over the years with this store. I will never step foot in another bestbuy again. Like I said, even another customer remarked to us. My wife looked at them and said "Is it just us or was that rude" The other customer said "It was definitely her". I will not be treated like this by anyone. I darn sure am not going to spend a dime of my money in a store that treats its customers this way. Our home flooded in hurricane Harvey. We came there and bought all new appliances once we bought our new home in the area. I was impressed then. All that went out the window today. read more

This location is easy to get to right off of 290. Unfortunately the customer service is pretty hit or miss. We went right after Christmas to buy a TV and I was asked if I need help right away. The guy answered my husband's questions about two of the TV's and we ended up with a Sony and getting a great deal on it. He took us to an area with chairs and a desk and made check out super easy. He wrapped the TV in plastic wrap for us since it was sprinkling and we were in a truck. The next visit a few days later, we had to search for someone to help us with Apple Watches. There were employees around but they seemed to be on computers or talking to each other. Hit or miss with customer service but they have great deals all the time. read more

These guys may be fine for appliances, but do not purchase/install at their "Magnolia Room". After @45 days I still do not have a TV/sound system that works and I have lost several days of work for them to be no shows or bring wrong items. Horrible customer service. read more

I'm surprised at the reviews on customer service at this location. I shop here a lot and have never had an instance where I could not find a knowledgeable associate to assist with selecting the right product for my needs - but I do avoid high traffic shopping days like around holidays. This store also seems to have a better selection of the higher end products than other area Best Buy stores. read more

We purchased a new microwave from this location. Ordered it online, picked it up the next day via curbside. When we unboxed it after bringing it home, we found it to be pretty dented. Now, obviously we are unable to use it. We can't take it back to exchange it for another 4 days because of our work schedules. It's just a large inconvenience looking at the fact that we are now without a microwave for another few days and we have to carve out time to drive back and complete the exchange. It would have been appreciated if the staff would have looked at the appliance before selling it. Would have saved us a lot of trouble. read more

I don't even know how this company is still in business. I brought my computer into the geek square for Diagnosis. They tell me my laptop has crashed and all they can do is hardware recovery. They take my $50 and send it off to their corporate geek squad. Then I get an email stating my computer is fixed and on its way back. I call to find out what they are talking about. They proceed to tell me how they just replaced my hard drive which is not what I had asked them to do by any means. Then two eeeks later I get an email stating my hard drive is being sent to the manufacturing company to be destroyed. Still no data retrieval. I call corporate to find out what is going on. Well all of a sudden no one knows but they will find out. We're on week 3. I tell them I want my computer back. They tell me could be 2-3 weeks to return to the store. PATHETIC! I will NEVER EVER EVER go back to Best Buy. No wonder they are on the verge of going out of business. read more