I do not shop Best Buy regularly like I used to but usually only when I need something I can't find anywhere else. Best Buy stores are well organized and their inventory covers just about everything involved with computers, phones, headphones, printers, gaming consoles and TVs. They also carry large household appliances in addition to DVDs and Gaming media. On this trip I was looking for a charging cable for a flip phone I bought at Walmart and according to their employee they no longer carry such an item. I knew Best Buy would have the item since it is a common type charging cable. One of their employees knew exactly where to find it and brought me directly to the correct cable. I think Best Buy's staff have become more knowledgable over the years. They also know their store's products better I have found. The store is always clean with unobstructed aisles. Staff will generally approach you and ask if you need assistance finding anything. Restrooms are available here. This plenty of free parking. read more

After spending over$6000 with Best Buy Greenwood they send out an absolute Ahole to my home for delivery. He came in with an attitude. All he wanted to do was argue. He wasn't using the new wires, vent pipe etc that we had to pay for. He told me the door wasn't going to close if he used the one we had to buy. After a lot of back and forth debating what i had to say he did in fact put it on. Guess what, the door closed just fine. He had water running all over the floor and kept walking in it with his filthy shoes and leaving black mess all over the floor. I told him I needed to clean this up before he brought in the washer. He tells me I have 2 minutes. I asked why was he letting water run all over the floor. He told me to fix that. He said he's not doing anything that i ask him to do. He said he listens to no one. I was shaking and home alone of course. I just finished Cancer Treatments before our move. I also have severe heart disease. ThIs was the last thing i needed or expected. We bought everything from a young cordial young man, Tenacious. But, he was on his way for vacation. It was very hard getting through to anyone while this was all going on We have another technician coming out on Saturday when my husband is here to finish the install and to see what he did or didn't do. We also had a TV that he was supposed to put in our bedroom. He told me he wasn't doing anything with it and I told him good because you need to leave my home and my property and never step foot on here again. So he and his helper, who did nothing but try to help, sat the TV in out back hallway. I had ahold of the door and said now you need to leave. I tried closing the door, he pushes it open and the door pushes me into the wall. I put my hand on his chest I thought he was coming at me to hurt me. He said I'm going to take a picture of this I should've had my gun and I should've called the police on him. Best Buy is doing nothing except trying to give us in store credit. I WANT NOTHING TO DO WITH BEST BUY AFTER THEM ENDING THIS GOON INTO MY HOME AFTER SPENDING OVER $6000 WITH THEM. WE MAY STILL PRES CHARGES. THING IS THE GOON NEVER INTRODUCED HIMSELF AND BEST BUY WON'T TELL ME HIS NAME. I GUESS WE'LL JUST GO AFTER BEST BUY! I was so concerned for whoever they were delivering to next. HE BELONGS IN JAIL, WHICH I'M SURE HE'S FAMILIAR WITH, NOT IN CUSTOMERS HOMES!! His helper who I believe didn't speak English. Probably illegal, tried to apologize with hand gestures before he got into the truck. read more

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Excellent customer service! I came here two weeks ago and purchased a open box LG sound bar unknowingly they did not give me the wireless subwoofer to go with it. I called the Customer Care because there's no way to call directly into the stores anymore and they said just go to the store they'll have it for you. Your account is notated. I got to the store today and Michael was helping me initially and he couldn't find it. He said there's nothing I could do. I don't know what to tell you pretty much. The issue with that is it says Excellebt condition and it comes with a subwoofer so I need that or an additional discount on it since I didn't receive everything I should have. I asked to speak to his manager that he goes to get him. His name was Jerry and he immediately delves into the situation and comes back with the subwoofer in hand same manufacturer date as the sound bar that I have and everything. I'm really, really excited that Jerry was able to find it and didn't just throw in the towel and say there's nothing I could do for you. Thank you so much Jerry! read more

Best Buy - IT Services & Computer Repair Near Me - Greenwood, Indiana

Their return policy is 15 days. I was very snottily told last night that I bought the product "last month". It was 20 days ago right before I left on a week vacation. I've been a loyal Best Buy customer for decades, have easily spent well over $15,000 there. NO MORE. Customer Service is now terrible, their return policy is ludicrous. NEVER DOING BUSINESS WITH BEST BUY EVER AGAIN! At this point I'll spend more money to get the same products elsewhere. At least I get decent customer service from Amazon. read more

I bought a 46" Westinghouse roku smart t.V. and does not work after only 4 years. This was not a good deal.

I am impressed by the options for pickup and delivery that Best Buy now offers. I just ordered a headset with microphone for work online. The option for same day delivery was just 40 cents more so obviously I went with that one. My order was received and delivered through a third party company called Roadie. It reminded me of DoorDash but they brought me office supplies instead of food. The whole process was really easy and I got my order in just a few hours. I shopped inside the Greenwood location over the weekend. I went in to get a Roku. A staff member, Rain, quickly greeted me, grabbed the Roku from the back, and rang up my purchase. We were in and out in about 5 minutes, which included a lot of "wow, I didn't know Best But sold that" on the way back to the front of the store. read more

Best Buy - IT Services & Computer Repair Near Me - Greenwood, Indiana

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Andrew and Dan from Geek Squad at this Best Buy location provided exceptional customer service and professionalism. Highly recommended.

If I could give less stars I would! First, you walk in and no one is counting how many people are going in the store. No social distancing or requiring people to wear masks. I did see a few employees with masks, but many without. The sanitizer bottle as you enter was empty and sitting in a misc liquid. Ewww! On to the customer service line. If you are standing so close I can smell you through my mask it's a problem!! The fact that there is "no" sanitizing of register counters between customers was disgusting especially since the Customer who was in front of me wiped his nose with his hand!! The logo maker by Summitsoft software I bought had an inactive license key as they upgraded their systems. The manager, Josh, stated Best Buy isn't responsible for software sold in their store. Summitsoft takes no accountability either, wow! Until the cleanliness and customer service improves, I will not be returning to this location!!!! read more

Best Buy - IT Services & Computer Repair Near Me - Greenwood, Indiana

I decided to stop by Best Buy since I had been having some audio problems with my computer's sound system. I was pretty sure it I had a short in my old system, so I started browsing the options inside the computer section of the store. Before long, one of the "blue shirts" asked if I was doing okay or needed any assistance. Long story short: He answered all my questions, even demonstrated the sound quality I could get from the system, and then answered some more questions about another item. When done, he made sure I knew to ask any of the blue shirts if I had any more questions. This is the third Best Buy I've been to in a month and each one has done a much better job of being customer friendly than I had remembered from years passed. Yes, they still offer a "buyer's insurance" warranty on almost everything, but I don't have a problem of saying no on the lower end items that are more disposable. The new system was easy to install and the sound is really good. No more short! Review #3698 read more

Best Buy - Exterior - IT Services & Computer Repair Near Me - Greenwood, Indiana

We often come here to pick up movies and other technology supplies. The store is clean and well laid out. There are always a surplus of employees and will help if needed. This location offers curbside pickup and in store pickup too which is amazing during the busy holiday season. read more

First sales person was horrible. Couldn't catch her name but she was a larger woman, mixed skin. Tried getting set up for an iPhone 14 pro max on my boyfriends account through Verizon. She screwed me over and set up my own line on my own account, even though I told her I wanted to be put on his line. After figuring this out, once the phone came, had to come to Best Buy again, and contact Verizon to see what we could do. Turns out I had to return the phone I just received, to get a new one, and wait all over again to get the phone on the correct line. AND I had to pay $50 return fee, even though this woman is the whole reason this situation happened. She just wanted the commission, and screwed with my money and my time. After returning today to get this figured out, Michael helped us out tremendously. He was incredibly patient and kind and empathetic to our situation. He communicated everything to us and MADE SURE I was put on the correct account. This woman can learn from Michael, he was very wonderful to work with. read more

It used to be a favorite, now terrible. Consistently terrible customer service, can't get help. Bought a full appliance suite for our kitchen and had to return it, they won't bring it in. Dump it on the patio, how are we to get it up two steps into the house? Then install, we returned and bought from a nearby store where we got delivery (with precautions), installation and a rebate. Contacts with them were unpleasant, of course I understand and appreciate COVID precautions but not being treated rudely repeatedly. read more

Horrible delivery policy: 1. Window is 6 hours 2. Advance notice is 15 min 3. Wait is 15 min 4. Reschedule 7 days! read more

worst store in the nation!!!! do not go here!!!! they will lie about what you're buying then not help with any issues! and... my wife left her glasses on the counter, when we got all the way back to rushville, we called several x there's no way to talk to anyone at any worst buy in america! you'll be talking to people in other countries who will not under any circumstance forward you to any stores (they claim that no one is taking any calls). pretty certain they know they're going under and are just scratching and clawing for any business they can get! trust me you will not find anything good to talk about after shopping there! especially if you buy something... good luck with it! read more

DASHCAM INSTALL - Very unprofessional business, Scott is rude, unprofessional and aggressive. Do not waste your time. They first confirmed that they can install camera on the Nissan Rogue 2021, but when we brought the car, and dropped it off, 30 min later Scott called, rudely advised to pick up the car because he did not feel comfortable installing it. Poorly managed shop. On the way home stopped at Ziebart, which is close by. Got camera installed next day, with very friendly and fast service, and 40% cheaper. With no aggressive and rude Scott refusing to do business just because you disagreed with him. Called Best Buy 1-800 number to file a complaint, received a case number, waiting on somebody to call. read more

This place sucks 2 people working the pc dept stuff on display but no inventory, nobody to ask questions too. I didn't want ti come here but wife insisted, spent thousands of dollars here over the yrs 20 people standing around right now looking for help. Stick a fork in this joint. read more

Ordered AirPods about 20 minutes ago and they're ready for pick up already. This was quick and easy to get and I appreciate the customer service. read more

Unfortunately this location has a bad case of "quantity of quality" employees. There's always a blue shirt around but usually they're clustered together talking amongst themselves instead of helping customers. Luckily if I'm going in I generally know what I want, but I can't help but notice. The selection is fine here - better than most stores I've been in. But the whole store just feels a little unkempt, not sure if it's just the layout itself or if it's actually just not being cleaned up. The fact that i can't tell is a little troubling. If you need to go into an electronics store on the south side it's not like you have a lot of options. But I'll say this - I use this location far more as a pickup for BestBuy.com orders than actually going in to shop. read more

Wife and I swung by to look at washers and dryers... and after chatting about it over at lunch and comparing against Sears we returned to buy. The department manager originally took care of us while answering questions and offering advice. We ended up scoring a great deal on an open box set. You cannot beat free delivery and install. Overall.. A good experience. We were in and out pretty quick and got delivery a few days later. Now if my wife could figure out how to utilize everything on the washer and dryer read more

I went there over 2 hours before they close and was told there wouldn't be anyone available to help me before they close because there were many people in a queue waiting to be helped already. read more

Came into Best Buy for some HP Printer ink...had what I needed, but All printer ink is too expensive in my opinion. haha read more

Best Buy - IT Services & Computer Repair Near Me - Greenwood, Indiana

Customer "service" here is deplorable!! We bought a Galaxy Tablet for close to $600.00, and couldn't even get them to do a hard reset on it!! After two trips, and hours of waiting, I found a YouTube video, and managed to reset it.....never shopping here again!!! "Freak Squad" was rude, and tried to treat my wife like an idiot, came close to knucklin' time....... read more

Had a minor issue on delivery of refrigerator. Was told that if get fixed would come back next day. Understanding was that delivery would call me. Also delivery man had it written down on receipt. No call nothing. Finally decided to return since no reply and was told by Geek Squad that would not come back for another week. Went to store waited on by Dan. Very short with me. Did not offer any compensation or negotiation. What really made me angry, absolutely NO APOLOGY!! I had to ask when transaction was finished. He just looked at me. I felt very devalued. Obviously Best Buy doesn't care about customer. I will have to tell my story if anyone asks and I will never set foot in store again nor will I recommend. But then again, they really don't care. read more

Extremely S...L...O...W check out!! 2 very slow checkouts open. Nothing to do with COVID, just super slow!

Wow, people are harsh on Best Buy. I've been to Best Buy a lot of times and every time, I've had good experiences that I can't get from most other stores that are similar to Best Buy. Firstly, the different options are incredible, they give you a lot of freedom so it doesn't feel limited in any way. Secondly, the workers there are always friendly and polite and wear masks I understand that some people who are against masks, they to tend cause a ruckus at Best Buy but guys: It happens like everywhere. We don't always catch it but it's true, they typically happen when we least expect it and thereby nobody catches it. Anyways back to the review, as a reviewer, I recommend being as specific about every aspect of whatever you're rating which is what I'll attempt to do here. The positives: 1. Workers were masks 2. A lot of freedom and you can get whatever you want delivered the SAME day 3. They sell a lot of products so you never feel like they're lacking on stuff Let's go over the negatives I guess 1. This is where some anti-maskers have scenes 2. It can get a little chaotic and busy sometimes 3. They DON'T always have what you need But overall Best Buy has remained consist with staying on top of things, getting things sold efficiently. The only thing I want to say is that things could easily get ugly here soon so get to Best Buy and beat the violence. Who knows about the riots that may and may not come in the near future with the mask laws. Not saying I'll be the cause of any riot, I hate violence and riots. Just warning everyone that anything's possible. read more

Ordered a VAVA 4K online and the website stated it would be ready in 1 hour, no problem. 5 hours later I still have not received my email stating my order is ready for pick up, again no problem. I was in the area so I decided to drop in and see if I could speed up the process a little. come to find out I can't and they state that the delay was do to the holiday madness, no problem completely understand. So the CS rep tells me I can go talk to a salesperson and get it. So I proceed to follow the direction given. why this gets one star is because after waiting now 6 hours for my product. I find it get the salesperson they tell me I can't just simply pick the item. I have to cancel the order then ring it back up. While I do this they are talking about how with the re-selling of the product, they will now get the commission from the sale. however hear is the issue I used a progressive lease to purchase the item. So after returning it I can't just simply buy it again (didn't know this until after the fact). Finally the salesperson say well buy it online again and I can have someone pick it for you. So what in the f****** f******* am I doing all this for if from the beginning you could have had someone simply pick the item. Sorry BestBuy you have just lost a customer. I have literally brought all of my OLED tv's $10,000+ from them never again. read more

Best Buy...might have good prices but they are very disapointing when it comes to delivery customer service. We bought a stove last week & scheduled for delivery between 4-8 today, so we had the old stove pulled out & taken away earlier today...then we get a call about 6 saying the are about 45 mins out, apologized for the delay (that was very good customer service btw) but at 7:45 no call, no show... We callef to check on it & was in formed that crew is in Plainfield, they stop all delivery by 8 pm.... This crew was one they brought in to help with delivery today, it seems they feel regardless as to what is left on their truck, the paying customers don't get thier items & have to wait another week because of their poor time managment. We were told they are returning to their warehouse, which is 10 mins from us, all they have to do is deliver it, not hook it up....they can't even do that. So now we get to go there tomorrow to pick it up OR wait til sometime next week for delivery....Well it's Chirstmas, we are cooking for family so after rearranging our Fri, we now have to do it again Sat, if we want our paid item. We chose Best Buy, even though it was $3 more than the same one from "M" because Best Buy would just take a week (not in local stores at either place) & "M" would be 3 weeks. It's sad that even though at the store level they do have great customer service ethics, the delivery end just doesn't deliver. Arrghhh read more

I want to love Best Buy; I really do. This store has a great selection, and it is spacious. The parking lot is connected to the mall, and I love that I can get in and out pretty easily. My problem with BB is the poor customer service. It is difficult to find a staff member for help and when I do, I am like the third or fourth person in line. It isn't the staff person's fault; it is BB. They do not have enough people working at their stores, and this one is no exception. I've also noticed that when I take things in for repair, they never come back in the time promised. I wrote BB off except for very specific purchases. It just isn't worth the hassle. read more

While the store itself is nice, clean, spacious-- the customer service at this store is awful. Simply try to make a phone call and get someone to answer the phone-- it literally takes more than 20-25 minutes for someone who sounds half dead to pick up the phone to direct your call. read more

I will give them only 2 (highly generous) stars for convenience since this location is right around the corner from where I live. Otherwise, this store doesn't offer anything remotely spectacular that would cause me to jump up and click my heels about. Many times they are out of stock regarding what I am looking for; as was the case recently. As a matter of fact, the more I visit this location, the more it propels me to want to shop through Amazon since I have Amazon prime anyway. I know I would save more money as well. Patience just has to win out in the end I suppose,..... But I digress,... I just get sick and tired of either not being able to find somebody to help,....or the polar opposite occurs when you get ambushed by someone who works there, and they have the audacity to act extremely obnoxious, pretentious, and blatantly rude. I was looking for camera accessories the last time I stopped in. A guy descends upon me and immediately started acting like he's God's gift to the higher-end camera industry. If that wasn't irritating enough, he barely let me get a word in, and also shot down anything I contributed to the conversation. He was very patronizing and I just didn't appreciate his crap attitude. He was treating me like I was an annoyance, yet HE was the one who was beyond annoying. I put up with his narcissistic act as much as I could until I could get away from him. Another employee tried to help me shortly thereafter, but then Mr. Omnipotence suddenly showed up again like a stubborn and reoccurring bad rash. It was borderline creepy. He was also treating the other employee like a peon. At that point, I just wanted to get out of there as quickly as possible. It was a HIGHLY unpleasant experience. read more

Called 20 min before the stores closed to update an order. No one picked up the phone and I literally let it ring until closing time.

Every time I come I feel like they are lacking on the number of workers. A lot of the items they sell are things that require assistance to get out of cases. You have to wait 20 minutes to even be able to look at something. Even if you knew exactly what you came there to get it can't be an easy in and out experience. When you do speak with someone they are always helpful and respectful, but the wait time just puts a bad taste in your mouth leaving you frustrated. When you're spending high dollars on items you want the best hep doing so and making the right decision. All in all they need more people working. read more

I wish I could rate 0 stars. The Best Buy sold me a computer that didn't have all of the parts. When my computer went down they wanted to charge me $90 just to look at it. I took the computer to another place and they told me multiple pieces were missing and that is the reason why the computer isn't working properly. When I told Best Buy about the issue they shrugged their shoulders and told me that there is nothing they can do. Please beware buying ANYTHING from them. They will take your money and refuse to help you. read more

Free delivery and pickup of appliances. Good service tonight. This was one of the better visits I've had at Best Buy. We were there to buy a new fridge and weren't pressured into buying something expensive. The sales staff worked with us to find something in stock and within our price range. Very happy with that part of the customer service. However, waiting almost a week to have a fridge delivered from the Chicago area tempers my enthusiasm for buying additional appliances from BB. I do wish Best Buy had a quicker delivery service available. read more

Terrible customer service, but if you pry around for a bit and annoy enough people you will ultimately get what you came in for. This is the second time I've been here this month-- once to buy a laptop and once to return the case that the tech guy didn't think to tell me was too large for my screen. Both times, I have practically had to pull someone over for any help, and both times the employees were talking about how they don't get paid commission. That could be the problem, best buy! Scratch that: I have now been snubbed by poor customer service 3 times, as since the last review I took the case out of the box to realize that I had been given the wrong size yet again. But why, panda, are you unable to get the correct case for yourself after 2 failed attempts? Good question- but I have never claimed to be part of the GeekSquad. Other grievances, since I can't update my review yet. While none of these are star-docking worthy, they definitely contribute to the 2-star review: Why would an electronics store not have music playing? The silence only adds to the poor atmosphere and definitely does nothing to show off the top-of-the-line speakers that they supposedly sell. The first time I went to purchase the laptop I had been sold on one only to be told at the register that it wasn't brand new and they couldn't ship one for months. It is difficult to pinpoint "the guys in the blue shirts" (Mac representatives) when the entire staff wears blue. Sure the store is clean(ish), the products are quality and there is no major problem with parking or infrastructure, but this has nothing to do with the store and everything to do with the Best Buy chain. Get your gadgets together, Geek Squad! read more

If I could give zero stars, I would. I was having such a great experience at this store until I encountered Melvin. He was extremely rude & unprofessional. He refused to help me with what I needed so, I left buying nothing. I won't be returning to this location ever again. Thanks Melvin! read more

I have been burned by this particular Best buy several times in my life, and like an Idiot, I continued shopping here. Never again! The first time, was when I was 12-years old and they refused to take back a CD player that I had bought (and saved forever for) a couple of days before, charged me to take a "take a look at it", then lied to me, telling me the motor was burned out. I later took it apart, hooked up a battery, and watched it spin. This should have been the last time I shopped there. Over the years, several small problems that caused me to leave for Circuit City (RIP). Most recently, I had some stereo equipment installed in my car (input jack and usb outlets). I was quote $125 and ended up paying almost $400. I also found plastic shavings all over my interior and the side of my center console was scraped up and the lid wouldn't stay closed. The USB's burned out a couple weeks later, and they actually charged me to fix their previous mistakes. I highly recommend you never shop here, not even for the most basic electronics. I would never normally recommend buying online(I prefer to shop locally), however in this case I would. read more

Spare yourself the overpriced unprofessional attitude with 90% of the employees at this store overworked underpaid and overpriced products with horrible warranty and customer service makes for the perfect storm I hope I am saving some honest hard working person the agony I am going threw with this place . read more

Best buy typically has what you are looking for in the electronics area. They have lots of music, sometimes overpriced. But they do have their own unique packages of certain artists which are pretty neat. They have always had the wires and connections I have looked for audio and visual needs. They have lots of laptops and pcs these days, including Mac. They have plenty of screens to look at, salivate over, and wish that you had. They have home appliances, too. My parents got a Dyson vacuum from here. They sell cell phones, too. And they do actually have decent deals. Basically, they have everything you need electronically. Unfortunately for them there are websites like newegg.com and tigerdirect, and google checkout. I end up using Best Buy to touch and look at what I want, and then go home and buy it online because Best Buy does not actually have the "best buy." The staff is very helpful every time I go. Sometimes a little too helpful, always asking if I need any help. read more

I went into Best Buy to purchase a Series 5 40MM GPS Apple Watch for my husband for his birthday. Online it says they have it in stock, in Gold & Black. Upon my arrival I was advised they only had it in Gold, which I consider to be more of a female color. So I asked if they had it in 44MM, he says no. The initial gentleman I was working with was very helpful during this time, then a random gentleman comes up mid conversation and says "I just checked 10 minutes ago, the only Apple Watch we have in Series 5 is the GPS Gold. There is also a long line behind you, soooo." As he basically stares me off with his eyes. I said thank you have a nice day and left. I do understand that it is COVID-19 going on, however the phone recording says you only need an appointment to work with GEEK Squad. With that being said you should be willing to help me considering I was credit card in hand ready to purchase. I understand you didn't have my product exactly but the response could've been nicer, or you could have offered an alternate product or directed me to another Best Buy. I will not shop here again. read more