I'd bought a pair of Quest 3 Headsets and they came with $150 in Best Buy Gift Certificates. I spent a week trying to find app/content that my wife and I could do together, primarily interested in vacation destination type of content. Couldn't find anything that met our criteria and returned the headsets (only 1 had been opened). We were refunded the amount I paid minus the $150, and kept the gift certificates. Next time there's even a chance of a return, I'll be going to Amazon, they don't pull those stunts. I don't go to Best Buy often, and the only thing that kept them from getting 1 Star was the people working there, they were gracious, polite, and apologetic. This experience did NOTHING to get me away from Amazon. read more

Jonathan greeted me as soon as I walked in the door. I had a general idea of what I needed, so I asked if there was someone in the computer department--I didn't want to waste any time. He let me know someone was available to help. When I got to the computer area, the associate there was with another customer, but in no time at all Jonathan stepped in and said he could help. He quickly understood what I needed, wasn't pushy at all, and clearly explained the products and the best deals for my situation. He made the whole process fast and easy and got me in and out exactly the way I wanted. Great customer service. read more

We went there to get a price match adjustment that the home office couldn't do because of a computer glitch. Kelsey at the Customer Service Desk was amazing. She immediately confirmed that they could get the job done and that she would need some help from management. Her positive attitude and upbeat personality is beyond great. She made us feel right at home and assured us we were in good hands. In walks Joel who is the Manager of all Managers. He immediately explains the process to Kelsey and together they go through all the steps needed to get the job done and all the time taking turns helping other customers. No one had to wait and everything went smooth. We asked Kelsey is she was in charge of the frontend and she said she wasn't. We asked if Joel was the Store Manager and she said he's in charge but not the top Manager. Best Buy! Do the company, your store, the surrounding communities and Joplin and huge favor and promote both these people. I myself was a Retail Store Manager on salary from 1987 to 2017 and I know how to recognize talent and these people are exactly what Bust Buys needs to be successful. read more

I purchased a laptop and Best Buy account online to be picked up in the store. Went. Through all the checkout process with one total showing including taxes. Went to run my card and a warning window popped up saying the price was changing. The total went up by over $20. There was no reason for it on the receipt. No one has an answer to this or they have not reached out with one. I purchased this back in January for school. read more

I have a discontinued car and they drilled through the console which I can't get parts for, broke my glove box handle- they shouldn't have been there in the first place, and then proceeded to lie about it to my face! What a waste of money and time... please safe yourself the trouble. The manager just brushed it off. read more

Best Buy - Joplin - I have a discontinued car and they drilled through the console, broke my glove box handle- and then proceeded to lie about it to my face! - Appliances Near Me - Joplin, Missouri

I came into the store to look at computers. Walking around and looking for 10 to 15 min. No one bothers to check in with me, no problem, except, as I am standing there playing with a device trying to make purchase decisions, a guy walks right past me after calling me SIR! I correct him, stating only, 'actually its ma'am', and then he walks past to some guy who had just walked into the area, and tried to sell him something! Guy wasn't interested, and he walked right past me again, refusing to ask if I needed help! I guess I appeared to be chopped liver. Re-assess buddy. You couldn't be more wrong. I watched three male employees walk exactly past me, to walk up to three different men who had just entered the store, and try to help them. Maybe they work off commission and profile who they think will spend. I don't know, but seems pretty one-sided in my view. And now I'm going to talk to the manager, AND spend my money elsewhere! It sure is a new, and very rude, world we live in. Too bad. Could have made some money off me today. Update: Guess WHAT! It's the MANAGER of the store who was so rude to me! Guess I'm calling Corporate Offices! Report issues to Corporate offices via emailing: abuse@bestbuy.com . NOT impressed, AT ALL! Leadership creates the culture. The culture at this store appears to be sexist and one-sided. read more

Today I wanted to see about earbuds so stop by this store and waited a little bit an Ayman (sorry if that's wrong) I ask him what was the best and it cant be Apple because I am not happeith them. So showed me a few and told me the good and bad on a few. I said I head Bose was like 3rd and he said he really liked them . So even tho I was not buying any today he went out of his way and above his job and got his Bose out and let me hear the sound. Game changer for sure. So thank you sir you made my experience a very good one and for that I will b back!! read more

Thank you Jessica for helping an elderly couple with a technical problem with new up laptop purchased there in May, 2024. You don't know how grateful we are to you for being kind and patient with us. Have a wonderful week. read more

We ordered a stove, refrigerator and dryer. The dryer and refrigerator had a delivery date scheduled. On the day of delivery, they sent a text saying they were on their way. Never showed up, never called and after going to the store they said they knocked on the door multiple times, called and even sent texts. This did not happen. I loaded the dryer and refrigerator up and hauled them home. As for the stove, it was on back order and we received texts daily trying to schedule delivery. The general manager told us it would be in on March 28th. We never received any calls from the store or any follow up from the 3rd party delivery service. My wife goes into the store to check on our stove, was told it has been setting there since March 6th. No one reached out and we are still in our 15 day return window and will be doing so shortly. I'd advise not doing business with the Joplin, Mo Best Buy branch and find a more reliable retailer for any major purchases read more

Just go anywhere else in town if you want good customer service and for someone to help you with computers or phones.

I went into best buy to buy an apple watch and the workers there were very unhelpful and rude. I was trying to compare two different watches and they treated me like I was stupid and did not know anything. I am a college age student who is very tech savvy, but if I am going to be spending a lot of money I am going to ask questions. When I was at the tech desk trying to get help there were about six college aged employees working. Being a college student myself I appreciate companies hiring younger people for part time jobs, but they still need to have decent customer service. read more

Customer Service at the Geek squad was very good--She helped us, knew her stuff and was very pleasant- thank you for fixing my wifes computer!! read more

Went to compare 2-in-1 laptops. I had a couple in mind, both were models that had just been updated, but the website showed they still had the older models in stock. I had a great experience with the salesperson - she asked the right questions to make sure I got the one that was best for me. And I saved a couple hundred bucks by not getting the latest and greatest (of course, it WAS the latest and greatest three months ago). Plus, getting 18 months same-as-cash with the Best Buy card is basically free money. Overall, a great buying experience. read more

Geek squads are USELESS!!! They should be called DUMB squads!! That is all!! This company has been pulling money out of my bank account for phone insurance for the wrong phone models for months and when it comes to me making a claim for my cracked iphone 6s plus found out my insurance dropped me because my card expiration date changed! I have been a customer for 10yrs. I am done with Best Buy and I will be taking my business elsewhere! read more

I'm currently waiting to get assistance in the cell phone department. I've been waiting 35 minutes. Customer service here is a joke.

Had to return a computer. They did not have a new one on hand. or able to find a comparable computer. got a refund.

Went to get help from the Geek Squad in the Joplin Best Buy. I would rather have my fingernails pulled out then do business with these people. Head of the department was not only rude but dismissive of my needs for help. Stay away. read more

We were looking to buy a laptop today and had a few questions. We stood by the laptop and was literally staring right at 3 workers standing around talking. We were not the only ones in the computer section waiting for help. I could see why they did not have very many customers in store and have a bad rating on Yelp. We definitely not be returning. read more

There is no Apple Store closer than a couple of hours away, so I buy some of my Apple products here. I even got an Apple Watch for $150 off the listed retail that I would have paid at Apple. read more

Went in for total tech support. Set up my antivirus and gave me advice on how to get separate internet capability on my tablet. Was fast and friendly. read more

Last week, I went into this store to purchase a television. I went in knowing what I needed and how much I was willing to spend. The employees I interacted with all went above and beyond. From the greet at the door to helping me load my purchase into the car, the experience was an A+. I felt that my time was valued, I did not feel rushed or pressured to spend more or upgrade (a HUGE pet peeve of mine, I know many retail chains heavily encourage up-selling, but some places go way overboard). Every time I have shopped at the Joplin store, it has been a positive experience. Keep it up! read more

I went in to get a cover for my phone, simple and a quick trip. I spent most of my time waiting to buy it. There were two guys up front, a young man who was flirting with some girl standing there; and an older man who was talking about his hand. Both felt it was fine to stand there and talk than help someone who was actually buying something. read more

Bad customer service from mobile department and geek squad. early upgrade to an s5 because my s3 had a shattered screen. The guy who helped us with the phone told me that he would activate the new phone and send an order for geek squad to ship a replacement for the s3 so I could send it back to verizon. The whole thing sounded odd but I assumed this kid knew what he was talking about. He told me I had 2 weeks from that date to send Verizon the refurbished s3 or I would be charged 200 for the new phone. He said they would call me in 3-5days and I could pick it up and ship it out to Verizon that day. He seemed very confident and I didn't question it. When the call never came from geek squad that the refurbished phone was in, I called and they told me they had no request for a repair or replacement on record, and in fact it never showed I had an s3 at all. The man at the geek squad counter was rude and extremely condescending, even to the point of laughing at me when I was trying to explain the situation. He spoke to me as if he thought I were being dishonest or that I was completely incompetent. This store is a JOKE and it's customer service, or lack thereof, has made the decision for me (a platinum reward zone member) to no longer be their customer. That kind of treatment is unacceptable and I won't tolerate it. I will save myself the trouble and just go directly to the Verizon store from this point forward, and deal with people who actually know what they are doing. So frustrating!!!!!! read more

They have horrible customer service - won't answer phones-- never get current trending items - should close this location down !

Purchased 1 chrome book and 1 tablet both had to be returned due to defects. You are right! Hard to get someone to help you. Forget about their phone service when you call because they over charged you.........Billing another piece of bad news about Best Buy. You can't get a live person, go thru all their prompts and yell agent ...nothing. Finally went with something that did not apply. First guy disconnected us, 2nd was in the US. They had charged me for a donation I did not approve. I told him I never was ask about it. Ended up closing the account. Same with their products like Acer; the customer service guys are 2 in the Dominican Republic, one disconnected us and both I couldn't communicate with. There are no helpful manuals for either device and the Samsung rep in the store couldn't answer all my questions. It's like he came in off the street. If you need billing and need a live person push #0 . This is NOT Mentioned in the prompts. read more

Bought a Surface Pro 4 at Best Buy in Joplin Mo. I got the best customer service ever in my life. Plus I save over 200.00 from buying from best buy instead of buying it from the Microsoft online. read more

The employees were extremely helpful and kind. The second I reached the computer section he asked if I needed help looking for something. He quickly found the product I came for and answered all of my questions. He wasn't pushy if I said no to something. Due to the organization of products it took a few minutes for him to locate the laptop I wanted but he got another associate to assist in finding it. The checkout process was quick and easy and showed me a really good deal on another product I inquired about at the last second. He conversed with me the entire time and I can't say enough about how lovely the whole shopping experience was. This is the Best Buy I have been to most often because it is the closest but I have never had any issues. Everyone is always patient and willing to answer my questions and recommend products that are more in line with what I am looking for without pushing me to go outside my price point. All in all 5 Stars will continue to shop at this Best Buy. read more

I've shopped BestBuy for years now and always find the experience satisfying. I'm an IT professional and the products are competitively priced and the associates at the stores are generally knowledgeable and courteous. I don't get "talked down to" but shown respect. I recommend BestBuy to my clients without reservation. read more

Great Selection of televisions and computers. The staff are friendly and helpful. My main concern is I have went in the store many times over the years and left without purchasing anything due to finding similar items at other stores for cheaper prices. Not sure why prices are not competitive with other stores. Price it lower and you will sell more. read more