I swapped from a Samsung to an apple iPhone 17 pro max. My old phone was so glitchy and slow. The gentleman named Decker took such great care of us. He made it as painless as possible and answered all my questions and then some. He and the other guys Stevy, and a few more went above and beyond with what we needed. It was a very long process but no fault of there's. He skipped breakfast and then even stayed longer to make sure we were set before leaving. It was a big deal, however Becker kept calm and kept going!! He was certainly patient and very kind. I hope the rest of the service team is as fabulous as these guys were! We will definitely be back. I have so much trust in this crew now. Thank you to all of you that were there and involved with making sure we got this right. The store was slammed, it was super clean though. 10/10 definitely recommend checking with Best Buy for all your home electronic stuff. This team is amazing!! read more

They sale you a phone screen protector with "lifetime" warranty and than limit number of times it can be replaced "FRAUD"

Great store, and it's in the mall--clean and well laid out. It's rare these days I buy something at Best Buy, but they had the iPhone case I needed, and the employee that helped me was really pleasant. I also appreciate the lower price for the case, considering I paid double four years ago for nearly the same case at a T-Mobile store. read more

This store is just a sad, empty shell of what it once used to be. Roughly 20 years ago or a little more when it first opened it was an amazing place to come to. Right next-door was circuit city and it also was awesome to come to. But as time goes on things change, and it's those things that do not learn to adapt and evolve that will soon die out. Circuit city shut down its store, and as of 2023 I look for this store to eventually shut down in the next few years. When you first come into the store, most of the shelves are just empty. You're not given the impression that it's crammed pack with the latest tech and electronics. The employees and I know it's not good to judge others. They are just there for a paycheck, and they would rather not work and earn it. In fact, it might do the public some good if the store would just go ahead and close. My last two encounters with this place was very unsatisfactory. Their website claimed to have an item that I was looking for in stock at their Paducah Kentucky store so I drive 80 miles one way to come pick the item up and it's not in the store. Gasoline currently, as of February 2023 is not cheap, and I don't make a lot of money per month so when I have to make a trip, I have to choose so wisely. When I arrive to the store, the employees could've cared less and they showed no concern whatsoever which I find completely disrespectful. I decided this would be the last time that I shop at the store. I really hate to say it, but the Paducah Kentucky store is a place that your grandparents come to to buy a VCR. They seem to just carry the very basic electronics or appliances and that is it. So if you want an AM/FM radio, a new washer, dryer, refrigerator, and a very limited selection of TVs, the Best Buy at Paducah, Kentucky is the place to come to. Like I said, the store is a place that your grandparents come to buy a cordless phone or a VCR. This occurrence happened to me in the beginning of January 2023. read more

Very helpful and friendly staff members I came by to replace some gen 3 AirPods that didn't fit my ear and got new AirPod Pros read more

Forget calling your local Best Buy to resolve a problem because you will have to go to an automated system that has "agents" to speak to you about your concerns. The problem is no one can answer your question and you go in circles trying to resolve an issue (mine was return for a TV. I purchased a bigger TV that is was supposed to be delivered and installed while picking up the return) when they brought new TV installation had been left off. And so the saga began. I can not speak to anyone who can help me.... Call the local store it sends me to an automated service and the circle continues... if you want help my suggestion would be to go to the store directly ... customer service is non existent read more

No customer service. I mean no customer service..... I live over an hour away and bought a complete appliance package over $12,000.00. I have tried to call for the last 2 days regarding and they will NOT answer the phones. I asked my mother in law to drive by and ask them to put the dishwasher on the truck with the delivery the next day. They said they would and of course they did not. I looked on my Best Buy app to locate the order number for the dishwasher since I placed it separately and it has been removed. Since I can't call them I will be driving up.. Had hip replacement surgery 2 weeks ago and I can't wait to limp in there and tell them to come get everything out of my house!!! read more

As a father of 8, I wind up at Best Buy fairly often. I like it because I can get to it without actually going into the mall...always a plus. They really do have most everything, in fact, maybe they have too much. It usually takes me a while to find everything. I would just ask an employee for help finding things, but they are either busy or not interested. Once you find your stuff, the prices are actually solid. Comparing to Walmart, Kmart, and other Paducah locations, Best Buy is likely to have the best deal. It's even as cheap as most online places. I'm never really looking for big ticket items, I look for cheap accessory-type things. Stores like Best Buy feel like the are more directed towards the $1000 items, not the $50 items, so maybe that's why I have trouble finding stuff! This time of year, you will probably have to wait a few minutes to check out, but where is that not the case? read more

I had a very positive experience at this location this past Sunday afternoon. Jeff went above and beyond to help me. I came in asking about a router to help fix my internet issues, and Jeff gave me a whole list of other things to check (in addition to the new router) to try and get it running smoothly again. He was incredibly helpful, and my internet issues have been resolved. Thank you Jeff! read more

Went to Best Buy and while standing in the phone section I had to ask for help There were four reps at the counters 10 feet from me When I asked for help the rep seemed annoyed to be helping and didn't help me Basically told me I would need to order it on line and went back to his co workers and started talking again This experience has caused me to think I will always buy online rather than at Best Buy read more

I am angry with Best Buy . We bought a new tv from them and scheduled a delivery and set up date. I got an automated call last night reminding me of the delivery time. I was called again this morning telling me that it would be delivered between 8 and 1. About 1:30 this afternoon we got a call from the delivery person who was supposed to deliver the tv. He had an emergency and couldn't make the delivery. I called the Best Buy in Paducah, Ky to reschedule delivery. After waiting several minutes someone answered. I told him of our plight and he finally said the soonest I can schedule you will be next week. We made our purchase on October 30th 2020. At that time, we were given November 5th as delivery date. Now it's going to be another weeks wait! I said a bad word and gave the phone to my husband . Husband said to cancel the whole deal and refund our money. Their customer service is still way less than satisfactory. Marsha H. read more

For two days, I have been calling the Best Buy location in Paducah KY to ask a question that will literally take someone 30 seconds to answer. Apparently, Best Buy now has a call center overseas that accepts all calls for all stores. They allowed me to request a call back from someone at that store, then today I called a third time and was told they cannot request someone there to call back. What kind of business has no phones in store for a customer to call? I earn a living making calls to customers all day, and I can't imagine working somewhere where the phone never rings. Is the phone bill too high? Is Best Buy so busy they can't keep up with inbound calls? Everytime I've been in store, it's a ghost town, so I don't think they are overwhelmed. Customer service is a joke. I seriously never leave bad reviews. I'm just not that guy. This has been a horrible experience that's spanned two days. If a store phone works, my question would have been answered quicker than any of the three times I've gone through their call center and automated service, and waited on hold. Best Buy is definitely not a store we will visit for anything. If you work there, seek a better job... unless you enjoy slow days and no phones ringing. 0 stars was not an option, for the record. read more

Waited in line today at 12:45 in the phone section till the two workers checked out the lady in front of me. After they completed the sale both employees walked off. After 3-4 min wait with no service and watching the employees chat with each other 10' away I left my items at the register and left the store in search of a business that wants business. read more

I purchased a laptop from the Paducah, KY store on 4/1/23, and the representative from Geek Squad told me that the laptop could be upgraded to 64GB of Ram. I thought that was rather high, but he assured me that he was correct. So, I ordered the laptop and 64GB of RAM. Come to find out, after receiving the laptop, that the laptop would only upgrade to 16GB. On top of that, the 64GB of RAM ordered was for a desktop! In addition, the laptop was actually on sale for nearly $200 cheaper, but this was corrected over the phone with customer service. However, I had to go to the store to get a copy of my receipt since they could not change my email address for some reason. I had to make two 90-mile round trips to get this mess taken care of. Also, on the first trip, the salesman who sold me the incorrect RAM said he would talk with the manager and that they sometimes issue in-store credits for the inconvenience - once I bring the 64GB of RAM back to the store for a refund. However, the manager on duty told me that they don't do that. Never again. Please do yourself a favor and GO SOMEWHERE ELSE!!!!! What A Joke!!!! read more

Terrible customer service! So few customers but nobody could help us choose a sound bar. We waited for 30 minutes and requested help three times. The man in the department was socializing with another employee read more

Horrible customer service!! Wanted to buy chrome book and no one would help. Asked 4 different employees to help us and was told we would have to wait. Although there were plenty of employees walking around not doing anything. Will not return or ever buy anything from Best Buy again! read more

Purchased a remote start for my daughter's car at Christmas. According the the box, and the sales associate, installation was included. When she went for the installation, she was told it would be another $161 for the other needed parts (not included in the installation). The total is now over $300. Integrity must not be something Best Buy cares about. Even the sales people (four in all) said they didn't like the way this was packaged and misrepresented. Use caution! read more

Total rip-off Wanted to charge me over $300 to fix my computer, so I just bought a new one. A few days later, I decided to take my old broke computer to a local computer man who fixed it for $20. Now I .have 2 computers which I didn't need because Best Buy ripped me off read more

Yesterday, I spent many hours trying to fix the following problem: I had paid my annual subscription to renew my (Microsoft) Office 365 Suite on 8-26-19 for $69.99, which covers use of Word, Outlook, Excel, and Powerpoint for 1 year. I had paid with the assistance of one of Best Buy's Geek Squad members. Geek Squad 24/7 coverage is also a service with an annual fee, and guarantees round the clock assistance from Best Buy. But the payment was never communicated to Microsoft, so when I go in to check my email, my computer freezes up - even the mouse - and I'm forced to turn it off. Geek Squad has been a great help in the past, but yesterday I had to speak to 7 different members of Best Buy, including 1 in the Phillipines and 1 in South America and the issue STILL isn't fixed! read more

Love this place. Now that they match the price of Amazon and some other online retailers I am able to purchase my computer parts locally. They also now carry computer hardware, memory, motherboards, CPU's. It's great that we have everything close by now and I don't have to wait for shipped parts. read more

I went to the booth where you buy your phone and do things to your plan, data, talk, and text there were many people there and no lines. the man at the booth was very friendly and funny. The man was way more enthusiastic about what he does because of that instead of going to the Verizon store to do things I will go to Best Buy. At check out the man was friendly. read more

I placed an order for a new Iphone through BEST BUY ONLINE on 11/20/18. While ordering the phone, I also purchased all the accessories and signed up for AppleCare +Anti-Theft/Loss. They called me the next day and told me that in order to ship the phone to me, I would have to cancel AppleCare, otherwise they couldn't send it to me. So I did. When I received the phone several days later (11/27/18), I went through all the backup processes, etc. but my phone wasn't working correctly and could not get AppleCare. Why? Because the phone was considered used and it was defective (the speaker didn't work). Now, Best Buy is saying that I need to send it to AppleCare to have them fix it.. hold up .. what? Send a new phone to AppleCare? - that is somehow my problem? AppleCare tells me that according to the Serial Number, it was used and it showed that the Manufacturer Warranty Period would expire on 1/3/19. I've since returned the phone to Best Buy only to be met by more resistance. They said they are sending the phone back to me, taking no responsibility. AT&T won't unlock my account, stating they are working with Best Buy so that it can be removed from my account, and AppleCare doesn't care. Three days ago, AT&T said that if I waited until today, I would be able to place a new order for a new iPhone today, 12/21/18, and guess what? Nope, Best Buy won't release the contract. I wondered if anyone else had this problem and was quite shocked that others have had a similar experience with Best Buy. Lesson learned: Don't buy a cell phone with a third-party distributor, especially Best Buy. It is completely disgusting what they are trying to do. They have certainly lost my business forever. read more

Very help associates. Great customer service. And they help you find what you're needing for the best price.

I have never had so many problems with any other store, not even Wal-Mart is this bad!!!!! Not only was I LIED to, but I was made to feel belittled. I had a damaged cell phone WITH a protection plan, but was told I was not able to get a replacement. I go to Best Buy mobile and was told "Absolutely we can help you, but have Best Buy void out a transaction that they had made on my account". Ok no big deal, after dealing with this stuff for 3HOURS!!! Well, guess what? Geek Squad tells me oh no we can't void this out. I was told to call 1-800-GEEK SQUAD. Ok here I go calling, and get told no it has to be voided from the store. By this time I am furious and frustrated! So here I go back into Best Buy and get told by the little Geek Squad guy with blonde hair, long blonde hair with many ponytails all in one, to just leave my receipt with him and it will get taken care of and my protection plan will be back on there within 2-3 business days. Well guess what? The little guy LIED! He did nothing about my situation. I will NEVER use Best Buy to buy any electronic, appliance, or movie for that matter. Best Buy does not exist to me. Not only did they lie and not help me whatsoever, but they don't even care that I was so upset and stuck with a damaged telephone which had a protection plan. Whatever Best Buy in Paducah! Bad customer service!!!! read more