It takes an hour of multiple calls to people from other countries to get to a real person who is actually at the store you want to take your computer in to be fixed. read more

Cancelling a delivery 3 hours before the scheduled window is not a good practice. The excuse of "a truck breaking down" should not be the customer's burden when it isn't even noon and there's time to adjust. A customer in front of me told me she's been dealing with delivery delays for 3 weeks. Not an option when food is thawing in a broken refrigerator. The manager on duty (Mo) had nothing to say except that he could reschedule it 3 days out. Lowe's came through in a pinch and has earned my appliance business moving forward. Plenty of other options for anything else needed, and no reason to shop here ever again. read more

I have to say I haven't been here I. Awhile but the service is just as great as I remember. The camera section has a nice variety and the staff really helped answer a lot of questions. I think they have killer payment plans and the sales really give you the best bang for your buck. read more

A quick and painless laptop shop. I went to this location with the intention of window shopping but managed to find a great deal on a pretty good laptop. Unfortunately the one I wanted was not in stock, but Miguel helped me place my order to be picked up at the nearest stocked location. He was fantastically helpful and friendly and was not pushy in selling me extra add ons l did not want. From walking in the front door and leaving with receipt in hand, it took about fifteen minutes. Had my choice of laptop been there it would have been even better, but they were clearly restocking that day with pallet lifts and employees around to help direct product and keep customers out of harm's way if need be. I'd definitely recommend this location if you're looking for new tech. One way or another, I'm pretty sure you'll get what you need. read more

Best Buy - Electronics Near Me - San Antonio, Texas

Was just in the Best Buy legacy store to pick up a new IMAC the young girl at the pickup was the rudest young woman! I asked if she could open the box that the computer was supposedly in so I could make sure my $2000 purchase was indeed in the box. Her words were you can open it!!!!! Excuse me I just purchased a computer and before I leave the store I want to make sure the computer is in the box. I opened the box and yes it was in the box, then we proceeded to take our purchase and she told me I must take the shipping box with me!!!! I have just realized why this girl gets away with being as rude and crashed as she is you call the Best Buy legacy telephone number and you get a remote person. There is no way to call the store or call corporate and make a complaint so of course, these people will continue to treat everybody as rudely as possible. The store is approximately 30 minutes from my home, but I will make sure on Monday morning when the manager should be there that I will be taking another drive to Best Buy to complain about the way I was treated in their store. No accountability for rudeness or poor behavior. I had my grandchildren with me at the time and didn't think it was appropriate timing to complain. I now understand why this store only has a 2 1/2 star rating. I would find another Best Buy to go to. I would never purchase another item in that store. read more

horrible customer service, horrible 3rd party installers. I'm still without a acceptable resolution. after hours on the phone, I will be visiting the store personally tomorrow and hopefully they won't give me any static. now I'm getting calls from out of the country wanting to refund some money, but they are asking for my birthday, credit card number, and banking information !! read more

This low score is based on their appointment tracking capabilities. Disater! The salesperson was amazing , informative and very knowledgeable. Horrible appointment service. They don't give you an accurate time for installation service. The tracker on line is not updated - it tells you from 7:00 AM to 7:00 PM all day. We were told 9:30 to 11:30. Then 1:00 to 2:00. Now we are looking at 3:00. 3:40 arrival. Yay! You won't get a straight answer and when you call in you get a foreign country call center. It's a chaotic mess. The install crew Jose and Felix were amazing. This is not on them. They were professional, helpful and very good men. read more

Felton provided great assistance with my device and I would recommend his services to anyone .

Felton provided great service. He was professional, courteous, understood and took care of my laptop issue right away. He provided Amazing customer service! read more

Visited the Geek Squad on this scorching hot Texas day and met Cameron. Had some issues with my new-ish HP from another company. Cameron was so kind and professional. I highly recommend asking for him should you need their technical assistance. read more

Bye bye bestBYE! I will never buy from you again! The extended warranty is a scam and waste of time and $. You pay the $180 a year for free labor and parts. This only covers one year after manufacture warranty. Plus you have to pay a $50 to $100 service fee for them to come look at device. Because they don't look at appliances if you take them into the store. You schedule an appointment 3 days out and take a day off work because they won't let you take the appliance into the store. I know because I took my microwave in and they refused to look at it. They said I have to schedule a service call. Then they email you the day before the scheduled appointment to say they have to reschedule you. So I paid 2 years X $180 a year and $50 service fee for a microwave that cost $400. Here is what happened after the technician got to my house. He opened the microwave. He took a couple pictures of the -SE_ code that was shown, (the same code I told them the day that I called to make the appointment. Then he said he needs to go all the way back to the store to see what the code means so they know how to fix it. I MEAN SERIOUSY? You knew the code before even sending the guy out. NOW, my girlfriend took two days off for them to reschedule one day then come for 10 minutes, take pictures and leave. Now they rescheduled us for Aug 1st to come out and supposedly fix it. ANOTHER DAY MY GIRLFRIEND HAS TO TAKE OFF WORK TO BE AT THE HOUSE... All this could have been taken care of at the store when I drove it over there. OR ATLEAST RESEARCH THE CODE SO YOU ARE PREPAIRED TO FIX THE DEVICE THE 1st TIME YOU GO TO THE HOUSE... A buddy just told me has had MUCH better service from Rent a center. read more

Absolutely no help. From any of the staff members on the floor, they'll say they'll go to you to unlock something and they will never show up. They'll make eye contact at you and still don't show up even if it's the same person. read more

Who knew that the Service and assistance at Best Buy on North Loop 1604 would leave me with memories of a true, "Legacy? Staff members were very informed and extremely helpful. Great Inventory which allowed me go home with the product(s) that I purchased. I also picked up on how staff members were helpful to each other. Overall great place and so much more than just electronics. Plan a little extra time and be sure you on check out everything. read more

The geek squad did a good job fixing my iPad. Had a appointment at 11 was done in Less than a hour Great job read more

Absolutely awful customer service and manager should be fired his name is Zachary!! They refused to price match Amazon and they are 50% higher! Rude arrogant and stupid employees and manager! They will go bankrupt short the stock! read more

I haven't been to this particular Best Buy location in about 5 years. 1, I'm not sure why they now call it Best Buy Legacy, maybe Legacy is the name of that part of town. 2, the selection here, from what I remember, is now scarce. It could be due to supply issues with Covid, but it just wasn't enough to just roam around and kill time like I used to. As I walked in, I was immediately greeted by two friendly employees. I went to look for a specific item and just kill some time. Well, there weren't many options for my item so that didn't take up too much of my time. As mentioned above, I wanted to just roam around and kill time but quickly got bored there. All in all, the staff was friendly and helpful, I just hope the supply issue gets resolved soon. read more

NO WONDER THIS PLACE HAS TWO STARS. Very rude. WEBSITE SAYS they close at 8:00 as you can see in the pics I provided. I arrived at 6:40ish . As I was walking around look at the surface/Microsoft computers around 7:10ish. The atmosphere seems very negative.. we ask an associate walking by what time they close. He says 7, we apologize and processed to leave he says "no no your okay don't worry." very nice. Mind you it's 7:06. I hate being that person. As were walking out we apologize to another associate and mention the website says 8 and we're sorry very apologetic because we had NO IDEA... his response was "yeah well the door says 7". What kind of customer service is that? We're we greeted when we entered ? No. We're we ask if we needed help? No. Everyone was just standing around talking , on their phones... not helpful. I WILL NOT be coming back to this location again and I guarantee I will spread the word. Update your store hours or tell you associates to work on that customer service presentation and attitude. read more

Best Buy - Store hours that are "WRONG". - Electronics Near Me - San Antonio, Texas

Nia in the apple section/mobile phones area helped me today get a wireless charger and screen protector for my iPhone. She was very helpful and knowledgeable. This store has terrible reviews and when I've been there before it was hard to find an employee. This young lady went above and beyond to provide exceptional customer service. Hopefully management realizes that and takes care of her. Good employees are hard to find. Thanks for the help Nia. read more

Normally this is my store. The Geek Squad group is normally helpful and has saved my butt before. Well, I guess they didn't take care of their people because all the real 'help' left. I am so very unhappy with them at the moment... They upsell service plans through Geek Squad - my spouse bought a service plan along with several programs and gifted me. Knowing I work a lot and would not have the time... he bought a service plan so someone would help by putting things on it and setting it up. I came in today for service (with an appointment) and the young woman at Geek Squad would not even look at my computer, accessories, and programs. She did offer objection after objection how my service was not included in the plan my husband purchased (it is) then she conveyed it was covered but it would be over a week before I would get it back. They could not service my laptop at the time of my appointment and was very satisfied with me leaving the store. Horrible service- I have another appointment through their corporate at a different location and I hope that at this next appointment I will not requesting a 'service plan' refund. Hey, Best Buy- don't charge people $100's of a service plan you don't intent to make your employees honor. Your employee is happy to get an hourly wage and she has no problem turning down opportunities to help customers who have already paid in advance for the service. read more

The tv experts sold me a tv and soundbar. Didn't out the soundbar on my extended warranty. Then the laziest ever (typical San Antonio service) geek squad guys came and didn't set up properly. Also, they sold me an LG tv that doesn't with Apple play. Clowns read more

Good products. Some of the workers are helpful, but many are rude and couldn't care less about the customers.

I'm grateful that Best Buy has been able to adapt to the current COVID-19 situation and is open to fill our electronics needs. With that being said they are currently (May 16) going by appointments only and are 30 minute blocks. Appointments fill up fast and can be at least 2-3 days out. Once you arrive at your appointment time, park in designated parking spot, let them know you've arrived and someone will come out to escort you in the building. Masks are required. Once in there, your appointment time goes fast and your kind of rushed. Although our sales guy was informative we were rushed at the end. I was there to help a disabled senior citizen and think Best Buy should offer a special appointment time for persons with disabilities. Their inventory is limited and nothing is on sale. Only promo was 18 months zero % financing. read more

Best Buy - Electronics Near Me - San Antonio, Texas

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Best Buy is an absolute joke! I bought a 75" tv and the extended protection, and Total Tech protection. The tv broke after 9 months of use. It has been a month with a broken tv and they still can't seem to get it right. The technician said he knew exactly why the problem was, but didn't bring the part! And then he had to order it (10 days out) and then he had to be scheduled (7 days out). You cannot for the life of you get anyone on the phone to help you. Have sat on hold for hours. I'm going to cancel everything I have with Best Buy and just go through Amazon. What the difference if I get 0 help from Best Buy? read more

Haven't been to BB in years. But we decided to check out what they have available in dishwashers as our has leaked all over the house and destroyed floors, cabinets and walls. We were helped very quickly and answers to many questions were given. The prices were very competitive to our usual place. However, there seems to be a product availability issue affecting the industry nationwide. There is nothing we wanted even available to look at even though things are shown as on-sale on websites. Either it is out of stock with no date of restock or will be in stock on such and such date, and that date keeps changing. Yet they will gladly accept our $$ for us to wait for a delivery that is delayed and may be delayed again, especially if you want the sale price. We will have to either wait for what the 'rib' wants to be available or get something less than what she wants. I don't really mind if we (she) have to keep hand washing dishes until she can get what she wants. :) read more

Kudos to Best Buy for enforcing cleanliness, sanitizing, and social distancing. We also appreciate that we never have to look for an employee to help us out. They are everywhere, fully invested in their jobs, and always willing to help out. read more

Best Buy - Upon entering the store... - Electronics Near Me - San Antonio, Texas

I came here to buy one item. It took me ~10mins to walk into the store and have the item I wanted in my hand. But then it came time to head to the registers. I was blown away when I saw there were no fewer than 12 separate groups of shoppers in line before me...and only ONE person manning both the register bank and the inside pick up desk. It took me ~23mins just to get my turn to have over the funds so I could go along about my day. Extremely uncool. If I wanted that type of customer service, I'd shop at Wal-Mart read more

Horrible customer service, rude as hell. Never buy from these people. They truly do not care about taking care of their customers. We bought an appliance here last week. They tried to deliver a broken appliance after they already took out old dishwasher out. When we refused to accept the broken appliance, they refused to give us back our old dishwasher. We tried to call customer service but was given the run around and hung up on. DO NOT BUY FROM THIS STORE! As of right now, we have an empty space where our appliance should be. Also, they left a mess without even offering to clean up. There are better stores to get your appliances. Best Buy is not it. They are unprofessional, unethical, incompetent, and untrustworthy. read more

Best Buy - Electronics Near Me - San Antonio, Texas

My son and I went there to buy a Microsoft surface charging cable. My son asked the sales person in the Microsoft area where the charging cables were. The sales person said "I have no idea". That was the extent of her help. Wow.... read more

Currently in Best Buy waiting to be helped by someone here in the TV section. Seems like everyone passing by me while I stand here in front of the VIZIO TV display is too busy to even ask the basic question, "Do you need help?" So far, there have been four. And that last two that passed right in front of me with carts and didn't even try to make eye contact as I looked directly at them. Do they work on commission here? I'm guessing not. But I see that gaggle of employees over seem to be having fun scratching each other's backs and bullshitting around. I'll give it another 10 minutes on top of the 10 minutes I've been standing here so far... UPDATE 1: This dude has passed me twice and is too busy checking his phone to help anyone. I just watched another customer ask him for help and he barely answered the question the customer had before walking away. The customer had to call him back to ask another question. What the hell are these employees doing...??? UPDATE 2: Walked up to the front and deliberately stood nearby customer service and a female employee. FINALLY someone (she) asked if I needed help. Told her I needed help over the last 15 minutes while I was standing back there (by the TVs) and nobody came, so I'd take my business elsewhere. She replied, "Sorry, sir." I left. I don't know who the manager of this store is but this might be the laziest staff I've ever seen in a Best Buy. I won't be back. read more

This review is specifically for my experience in purchasing a new cell phone recently and, even more specifically, for Julian who turned a pretty bad first impression into a much better one. Spent 3 (!!) hours there trying to purchase a new phone a few weeks ago. Unfortunately, the employees don't have the access or ability to do everything on their own, so the associate spent hours on the phone with the carrier and, after three hours, I had a phone ordered (because there are shortages, so I understood the reason for the delay) BUT it took so long that the phone I really wanted was no longer available by the time the carrier interaction was over. I ordered a different one. The phone finally arrived but it just wasn't working properly. Wouldn't engage for data transfer, came with an outdated SD card, etc. and we spent another two hours in the store trying to figure it all out. Julian to the rescue! He went above and beyond in his service, got the financial end of returning a phone sorted out, managed to get me a new unit, expedited, even kept in touch with me during the whole ordeal. It definitely took longer than expected but, thanks to him, I have a new phone that's functioning as it's supposed to. Thanks, Julian! read more

Needed I Pad to work and not only was Joe Hoffman quick to help but pleasant and professional. Used the Geek Squad several times and they are always helpful read more

5/10/23. While searching for the correct USB C cables for our vehicle , Luis was very helpful and knowledgeable. He went the extra mile by researching our new vehicle on his phone in order to assure that the purchase would be the right choice. Luis searched for the correct length and provided us with options in an unhurried manner. Luis is an asset to your company. read more

Consistently terrible service with sales associates that do not know enough about their products. I recently went to go get some new headphones for working out, my only requirement being that they are wireless. The associate recommends some Bose headphones that I get, I have other Bose speakers and headphones and I understood the quality I would be receiving. He assured me they were wireless. I get home to open them and sure enough they are NOT wireless. I recommend you do all of your own research before you come into this (or any) Best Buy store. read more

I would like to take this opportunity to share with you my wonderful shopping experience at the Best Buy "Legacy Store" in San Antonio, TX. On Tuesday, February 25, 2020. I was in a dire need for a new big screen television. I also needed three (3) televisions mounted, with all the wires concealed in the wall. My search for the ultimate big screen TV had come full circle. I checked the BX, Costco, Sams and Walmart to no avail. However, my neighbor James told me if anyone could have the TV and the services you desire it would be the Best Buy located at 2003 N Loop 1604 E in San Antonio. New to Texas but not Best Buy I complied. I entered this Best Buy store and was greeted with smiles and pleasantries. Southern hospitality at it's finest. I reached electronics and encountered a sales representative who resembles Catfish Hunter. A former pitcher for the Oakland Athletics. He was busy with another customer. However, he immediately requested some additional help for me. A young strapping Millennial by the name of Mr. John Gutierrez introduced himself. I began to inform him of my needs as he listened tentatively to all my questions and concerns. At this point I had never mentioned the fact I was in the market for a new big screen TV for our media room. However, he went on to show me all the necessary equipment I would need to hang the other two (2) televisions and conceal the wires in the walk for the two (2) I already own. He then began to search for a date to complete my request. Then just before he completed that task. He told me I think you need a brand new big screen TV for your new house and media room. This young Millennial had just read my mind. He showed me the perfect 86" LG big screen TV, which of course was on sale. I told him that's exactly what I need. So he set up an additional date to deliver my new TV and mount it, exactly four (4) days later. John's attention to detail and focus was incredible. His impeccable customer service skills, listening skills and diplomacy would make him a perfect fit for management. John is a tremendous asset to this particular Best Buy store and the company. This young man should be promoted immediately ahead of his peers and given more work hours. He should also be teaching and training customer service to new and all employees of Best Buy in this district. John is an invaluable asset to your corporation and should be not lost to your competitors. Like Costco, Sams and or Walmart. This kid is incredible. John had discovered my wife has the tech support package and informed me that would save us bundles. Then he brought over his muscle. Jessie, to close the deal. At this point these two (2) awesome individuals were gallantly trying to get me to sign up for the Best Buy card. Together these two work well as a team. However, I declined and cut my losses. Mr. John Gutierrez and Jessie both exemplify courtesy, loyalty, motivation, selfless service and placing the customer first. I certainly appreciate excellent customer service. John distinguished himself with his sound technical expertise and can do attitude. I just love his passion for his job. His enthusiasm and dedication inspired me. I just had to share his enthusiasm and zeal with his Manager. Who too tried to get me to apply for the Best Buy card. No such luck! She was incredible and she's blessed to have a team of associates who admire her leadership skills. I can clearly see why their attendance record are off the charts. Some of the prettiest women in Texas work at this particular Best Buy Store "Legacy" Oh and by the way his Manager is beautiful. She has a Smile bigger than the entire State of Texas. And she's very charming and professional. So it is for this exemplary performance by young John Gutierrez. I am forever grateful to him for providing me with an excellent electronic buying experience. Thanks to this young gentleman I've become a lifelong customer of Best Buy. Specifically this young man and this specific store. Oh, and by the way I went home and went online the very next day and applied for the Best Buy card. I was so impressed with this kid's enthusiasm he motivated me to go and get one. read more

I got here at 10:49 am appointment with Geek Squad to get my Surface Go looked at, I did call twice from construction zone traffic and was cut off while the phone rang to Geek Squad. When I got here it took the Geek Squad customer service guy 10 minutes to tell me I was late and they had moved on even though the name before my own appointment was still lit upp4?. He told me to wait in line and someone might help me. I am sorry, but when you pay ad much as you do for Geek Squad you'd expect someone to answer the phone or for a little customer service when you arrive 9 minutes late. I am waiting in line still and will update my review whether I am seen or not. Actually my name just lit up and I informed Christina with Best Buyband she had me sit down at Geek Squad, much more helpful than the Geek Squad rep. I will update when/if I'm seen. Giving 3 rep and pending the other two stars on read more

My husband and I were in the market for a higher end sound system. We stopped in at this particular location because it was closer to our home. After searching for someone to assist us, none of the sound bars were working. We found one possibility and has to search for assistance again. All sales people were either chatting and joking around with each other or on their phones and definitely RUDE! We gave up and went to the location at The Rim where we were readily assisted by cordial persons ready to provide great customer service. read more

I have had the worst experience with Best Buy and the 3rd party installation company they work with. We bought 5 pieces of kitchen equipment and buying it was the easy part. We had some issues with the warehouse who schedules deliveries and the installers. I had to take off of work 10xs to complete the installation process...and it's still not complete. The first installers damaged my new frig when installing it, damaged my existing frig during the relocation move and damaged my wall when installing the frig. The installer was completely unprofessional...he called me sweetheart several times. The installers also refused to install 3 pieces of equipment and stated I needed to call an electrician and a plumber to repair issues before they could complete the install.in the end they didn't need to be called. I've also been dealing with the warehouse who schedules installations. The warehouse schedules appointments without your approval or consideration of your work schedule. I'm going on 7 times of replacing the damaged frig and now the warehouse won't release my order since they delivered the frig the week we were out of the country. This scheduled delivery was never approved by myself or my husband and the Best Buy manager knew we would be unavailable that week. Why is this taken so long to get resolved and why am I having issues with every frig delivered is damaged in some way. I am beyond frustrated and this is why I feel compelled to write this review in hopes someone will resolve this issue immediately. I would never refer anyone to bestbuy to purchase kitchen equipment. The third party installers are unprofessional, uneducated in installations and in a hurry which results in them not being respectful to your home or personal belongings. Llatoni read more

Does anyone work at this store? Needed to purchase a cable, walked around for about 15 minutes, actually followed an employee trying to get his attention. Finally gave up and left. As much as I hate to, I guess I have to do certain shopping online. read more

First off, drive there (they NEVER answer their phone. Seriously, try calling them right now). When you're there, expect to know more than they do about the tech in their store. If you need to see something physical before purchase, go ahead and visit... then order whatever it is on Amazon. Save yourself some Tylenol and blood pressure. These guys are on their way down and everyone knows it. read more

June of 2021 I paid around 15k or so for all high end Samsung black stainless steel appliances. In august just before our remodel was complete I was told the microwave combo oven was on back order. Ok they initially said about 6 months for just that item the rest would be delivered in august. Fast forward holidays approaching our solution was to pay another 4k for a stainless steel version kinda as a loaner but basically because we paid for it, it was more like renting. Ok cool that worked. Then our 6 months turns more into 8 months from June of 2021. Ok damn. In February of 2022 we finally get our almost 5k Samsung microwave oven combo. Cool looks good everything turns on happy. But the microwave doesn't work. Turns on spins around but doesn't get hot. The stainless steel version we had in its place worked fine it just didn't match. So we notify Best Buy and get a new date of June 2022. Basically a year from when I bought it. Like damn ok. That was in February. Ok 4 months away. Then last month my wife gets a call about no oven combo coming it gets pushed to sep and I was like no way. She had tried and asked for a refund and they beat around the bush. So I called back irate and demanded my money back. They've pushed back the dates and strung me along for a year. Meanwhile I paid full price back in June of 2021. Told them you're not gonna keep stringing me along I got this 5k clock in my house. I want my money back. Cree the lady on the phone was helpful. She apologized and promised something back on my end like a gift I don't know maybe a gift card or something I'm not sure. We'll when they came and picked up I got nothing. No biggie I didn't expect someone from Best Buy to keep their word anyways. If you have to buy appliances and have a large order go to Lowe's or Home Depot. read more