What business has a return policy that stipulates in BOLD ALL CAPS that product needs to be unopened and in the same sentence says "we want you to be happy with your purchase." How in the hell can we know that we are happy unless we open and listen? Go for Crutchfield they offer 60 day satisfaction guarantee.. read more

Got my Audeze iSine 20 here. Very good service, quick, and fast. I received an item that one side was dead on arrival, but I got it replaced through a very easy process. read more

Greg Rice and his staff were extremely rude and unprofessional to me just because I wanted to do a refund . Greg and his staff both threatened me with a penalty fee for item that I never even received if I wanted to do a refund. Greg did not need to raise his voice or threaten me or hang up on me without saying goodbye. This is a copy of the email that you sent to me apologizing once he found out I was trying to call to tell his boss how he talked to me. They held my return money for days before they put it back in my account. Rene, I'm really sorry about all the fuss on this order. Please rest assured the package will be recalled and your credit card refunded in full. I truly apologize for this inconvenience and any attitude. It's been a trying last few days with this weather and delays. Regards, Greg Gregory S. Rice General Manager Geek Supply, Inc. AudioGeeks 1-800-464-1540 www.audiogeeks.com read more

GOOD SERVICE and PRICE Happy to place future order again. They deliver fast - good service and price is better than amazon. I order a B&O speak, came in new package, new speaker (Beo play) - same price as my girlfriend bought in Denmark. I am happy with this company. I would buy from them again. Yes, they did a verification charge and I have no problem with that. It's better to be safe than sorry. Good move! read more

Incredible customer service! Definitely 'above and beyond'! They bent over backwards to ensure that an important gift item reached me on time, and it did! Truly 'personal' service, which is so very rare these days. Many, many thanks from a very happy customer! read more

TL:dr - No BS. Good prices that are REAL. Overall excellent experience, even with some product glitches that weren't AudioGeeks' fault. The full review: AudioGeeks is Great! I just wanted to get that out of the way. I got a pair of bluetooth headphones for myself for Christmas - the Phiaton Chord MS 530 that I like a lot, but they had a problem (more on that later). AudioGeeks had the best price I could find online by about $50, AND they were including a free hard case (that I don't use, but still!), AND they had free two-day shipping. I decided to take a change on them after not finding anything negative about them online. I'm glad I did. The headphones showed up exactly when I expected them to. AudioGeeks VERY NICELY sets you up with UPS email alerts on the shipping, so you don't even really have to do any checking. UPS just tells you when it ships, when it gets to your area, and when it is out for delivery. Packaging was great. The headphones were brand new (honestly for a price that was $50 less than Amazon, or B&H, or others, I was half expecting refurbished headphones), sealed, and well packed. The headphones were awesome UNTIL I noticed that battery life was waaaaaaayy lower than what they should have been - about 6 hours instead of 30. I would have been happy with about 15 as that would cover all my commuting for the week. I called Audio Geeks a couple times, got a machine on the first try - but I'm 3 hours ahead and I can't remember if it early my time the first time I called. When I got in touch with them, they were very polite, and recommended I call the Phiaton help folks to see about resets or other measures to rectify the problem. (I thought maybe I was getting the run around at first, but then the gentleman on the phone said that if Phaiton couldn't help I could certainly exchange the headphones with Audio Geeks.) Turns out that was the truth. A very special bonus for me, was that the AudioGeeks guy did not treat me like an idiot, by trying to ask probing questions about whether or not I was charging the headphones, or knew how to turn them off correctly etc. (In anticipation of this, I did some full-charging (or what should have been full) and took notes regarding usage, on/off times, etc., but never needed the "proof." It was nice to be believed. I was worried about spending a long time trying to get in touch with Phiaton, but a human answered the phone there and never even transferred me, just tried to help. So, bonus points for not sending me into a hell of robotic voices and recursive menu systems. Phiaton figured out that things weren't working right, and to THEIR credit, they didn't give me the run-around about charging and what-not as well. The woman on the phone said, "Those should get about 30 hours, not 6. There's something wrong with them." I did let AudioGeeks know that I wanted to do an exchange after the call, and they said to just ship the bad ones over and they would send another pair out to me. You know what, that's what happened! I'm pretty sure they even shipped the new pair back to me either the same day they got the bad ones, or the next morning. That kind of turn-around time for exchanges is UNHEARD of for online retailers. I WILL definitely buy from AudioGeeks again in the future, and my friends and family should probably start expecting Audio-related gifts for birthdays and events for a while. read more

Nicole was simply fabulous. She is engaged, and appears to care deeply about the customer experience. Nice selection, service and prices. Well done, and thank you! Will be back!! read more

I'm not saying that all audiophiles are snobby or anything like that, but I have run into my fare share of folks that get holier than thou just about the time they figure out that I haven't transformed my 500 square foot studio apartment into a dedicated listening lab complete with reel to reel, or whatever retro-chic, steampunk technology is on the cusp of cool. The guys at Audiogeeks couldn't have been more informative, accommodating, and (best of all) courteous to someone on a budget looking to modernize rather than continuing to fight a honkin' Kenwood tuner from the 70s. I received my order promptly, and when one of the factory included antennas didn't fit snugly, I figured they would suggest that I contact the manufacturer rather than lifting a finger like so many other experiences. Instead, and without hesitation, *they contacted the manufacturer themselves requesting a replacement be sent. Stunning, I know. Looks like customer service. Feels like customer service. Is customer service! read more

Used their online service to purchase Marshall speaker for almost 100 bucks cheaper than amazon. Customer service was awesome and you speak to humans (what a refreshing change)! Shipping was super fast to NY. All around awesome experience! read more

I wasn't sure which headphones to get and since I live in Portland I went in the store for help. They were so nice! Ryan walked me through my options and not being an audiophile, I needed and appreciated the help I got. I tried on more than a few pair, picked an over the ear set and got a great price. So happy with my choice! I am now blissfully unaware of any ambient noise in my office and loving the ability to concentrate on my tunes. Oh, I mean my work. read more

You place an order with these guys, then they send you an email telling you that "Due to recent incidences of fraud related to selling audio equipment online, and our desire to ensure a safe transaction, we kindly request that you please read the below and follow the instructions. We have placed a small, temporary charge (Verification Charge) on your credit card between $.01 - $2.00. When you email us back with that exact temporary charge amount, we will release your order." So I go check my credit card statement online and no such charge has been placed. I then call the company to tell them about this as well as how I think it is dishonest for them to spring such hassle on an unsuspecting customer who simply wanted to place an order on their website and be done with it without that kind of annoyance and extra time to be spent on behalf of a transaction. The fellow answering the phone was rude and interrupted me constantly. My advise is: STAY AWAY, STAY AWAY, STAY AWAY! read more

I live in San Diego and found this place online. They are the bomb! Great Customer Service. Ryan is great. UPS was not able to deliver my package because I was not home. Ryan actually emailed me to make sure I knew how to get my package from UPS and gave me different options on making sure I got my Skull Candy Crusher headphones. Shipping was super fast thank God plus NO TAXES!! Did you hear me. NO TAXES plus Free 2 Day shipping. You will not find a better Deal. Believe me I looked, there isn't one. read more

Ordered some headphones for over $100 cheaper than any where else i could find online. came in 2days from when it was shipped and so far so good. if any one tells me they are looking for headphones i will be sending them here read more

After having an unfortunate issue regarding a return request, I received a call from the manager Greg. He really stepped up to the plate. Greg wanted to make everything right, and he stated that his company really cared about its reputation. I have to say this is service recovery at its finest. Thanks to Greg, I would definitely buy from Audio Geeks again! read more