Fine products and physical store, polite staff, but the upselling is counterproductive, since it leads to a negative image and a distrust of even legitimate advice the otherwise knowledgeable staff may be providing. Software product key process is dismal; Best Buy store and BB web site provide conflicting information, and online / Chat tools hopelessly substandard. Hopefully the offshore customer service will be able to resolve this. I'm a big fan of bricks and mortar and talking to real people, so it's very disappointing. read more

I should have stopped while I was ahead. Went to this store and no one would help me. I was told someone would be with me and nobody ever came. I decided to purchase appliance online. How hard could it be? Well here I am less than 6 months later with a terribly broken refrigerator and I did what they say is policy and called LG. a tech came out and said the part needed to fix is back orders and not expected for at min. 10 days. I tried calling corporate and the numbers listed for corporate brings you to global center around the world. let's see I talked to someone in India, South America , and South Africa. they refused to connect me to a store manager or a manager in general. I am a type 1 diabetic in jeopardy of losing all my insulin. I understand things happen but take care of your customers. read more

Pretty cool electronic store there have P.C.'s, Television, Tablet, Phone, and etc and Video Games Consoles as well , There Complete with Other Eletronics stores in the Area , Walmart ,Target, Costco, Bj's warehouse or Even Family Dollar as well , If I'm in the area I wouldn't mind coming back to this Best Buy read more

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I purchased a very expensive gaming computer (about $2800) and monitor for my son for Christmas 2024. I purchased the comprehensive geek squad (best buy) member protection plan that should allow for easy repairs and troubleshooting. The computer stopped finding the 60'' monitor about 1 month ago and I could not figure out why. Paid $110 for home visit and waited a week for the appointment. They were NO CALL NO SHOW and had someone at home waiting all day. Tried to call or email for clarity on the next step but NO response. I spent 3 hours dismantling the computer, driving 2 hours round trip to the store. They ran some tests and said it was working--showed me they got the screen connected. The guy there was great. and told me to call him if there were any more problems when I got home. Unfortunately, I got the computer home and SAME problem. Tried calling the store, NOPE can't call the store anymore just a plethora of corporate nonsense forcing you to make more online appointments and NEVER speak to a human being. Now, they are requesting that I dismantle the device again and come to the store. I want them to come fix it OR refund my money but prefer they just provide the services i paid for. Filing a complaint with the BBB, because every avenue of resource they provider are essentially useless. read more

This is 2nd review as Best Buy continues to make tremendous errors in delivery, cancellation, purchase, etc. Errors. Once again, I'm getting texts and emails regarding a delivery that was NEVER made despite Best But's communications via texts and emails. Today, another Door Dash driver texted me with an incorrect package for delivery I never ordered. On Saturday, Door Dash delivered "Michael" sent incorrect info to me regarding a package he NEVER attempted to deliver despite his claims that he did, "took picture of safe location", etc . I was on phone w/Best Buy customer service. Thought everything was straightened out, but Best Buy continues with errors. Very time consuming and frustrating to try and correct THEIR ERRORS. read more

Online orders for this entire company is garbage. Impossible to hit drops, no inventory in stores. Complete mess. read more

Subject: Request for $600 Refund, Business Investigation & Cancellation of Best Buy Totaltech Membership I filed formal complaints against Best Buy Co., Inc. and its East Stroudsburg, PA location (570-476-1421) for deceptive, unethical, and harmful business practices surrounding its Totaltech Membership program to: BBB, Reportfraud.ftc.gov, and attorneygeneral.gov/ccf. I purchased this membership on April 16, 2022, and have paid approximately $600 since that time. When I enrolled, Best Buy explicitly advertised the following benefits: No-cost diagnostics on multiple appliances 20% labor discount for repairs Free standard installation Up to 24 months product protection 24/7 Geek Squad tech support on all home tech (regardless of where it was purchased) In June 2024, Best Buy changed the membership terms without notifying existing members, stripping away the core benefits. Now: Customers are charged $90 per appliance for diagnostics Repairs are 80% out-of-pocket, even with membership Appliances are no longer covered under the membership at all Support appointments take 14 days to 3 months to schedule at the East Stroudsburg location This is an outrageous shift in service. No notice was sent, no consent was obtained, and the membership I originally paid for no longer exists in practice. I am demanding the following: A $600 refund for the misleading, bait-and-switch style membership A formal investigation into Best Buy's consumer deception That Best Buy be penalized for its actions That Best Buy be required to cancel the Totaltech membership program entirely as it is currently being misused as a business service that misleads customers, lacks transparency, and fails to deliver promised value These practices reflect a breach of trust and fair dealing. If any small business acted this way, it would be shut down. read more

In May, 2025 a nice women purchased a 500.00 gift card to donate towards a local Tricky Tray. Well I received the 500.00 Apple Gift Card and proceeded to go to Apple to use it and it was not valid. I called Apple they said it was not activated, spent an hour on the phone with Best Buy and they said the store did not activate it and I needed to visit the store. So with high hopes of great customer service I was met with it was activate and we can not help you. I am sorry the 800 number said it was not activated, no it was. So basically you scammed this nice women that was trying to help her community by donating a 500 gift card. That is so wrong. Not only will I NEVER stop foot in your store, I will NEVER buy from BEST BUY ever again! I will go out of my to purchase any electronic from anywhere else. Your customer service is awful. You pass each other off and pass the blame. There are plenty of other places to buy appliances, electronics and gift cards. I just really hope this warns people DO NOT BUY 3rd party gift cards from Best Buy, they will not help you with it at all. Not even a little. The store did not even attempt to help. The 800 customer service sent me to to another number for me to be told sorry no the store has to help you REALLY I WAS THERE TODAY and they can't. I hope this keeps you all from buying from them. Take the extra 15 min trip and purchase from somewhere else!!!! read more

The warranty service is awful. We bought a dishwasher and they connected it wrong. They didn't wait to see if it went thru a full cycle. It two two weeks for them to come back. read more

We purchased an Apple product with the extended protection plan. We had issues and they were resolved at our expense despite the protection plan. We had the "same" issue again but of course, our plan has expired. I spoke with the person at the "CUSTOMER SERVICE" counter, with that said, I'll call her "Sunshine" I asked for a manager. The manager was absolutely wonderful and listened to my concerns. He was able to extend our plan since it was the "same" issue. Hoping for a positive outcome. The "customer service" person be helpful, willing, listens and maybe asking for a smile is just too much. Best Buy should consider the qualities of lack of qualities of the person at customer service. read more

So be careful when you go to Best Buy don't fall for that $190 VIP club membership that it will fix your computer that you didn't buy there because that is a bold face lie. That's what they did to me and then to get the computer sent back because I wasn't paying the $500 to get it fixed, they charge me 85 dollars and their excuse was the guy was new so he messed up Yeah no . So then they said they were going to refund me the money but the 85 dollars will come out of the 190 and I'm like why should I be responsible for the 85 dollars since your worker screwed up and told me the wrong information I said on top of that I'm a retired disabled veteran. I don't make much money and you're over here trying to get over . then the guy had the audacity to say well are you gonna buy a computer today from us? I said are you serious he goes yeah why not because you guys are crooks and you lied to me because why would I spend 190 if it wasn't gonna fix my computer I would've just took my computer back and went somewhere else since the VIP club membership doesn't work if you buy a computer elsewhere, but they failed to tell me that. So watch out going to Best Buy to do anything because they're a bunch of crooks. read more

Needed a new vacuum. In and out in 5 minutes with a Dyson. They weren't charged so I couldn't test drive it but whatever. read more

Absolutely the worst company I have ever dealt with. Spent a small fortune on a home stereo- having connection problems and I've spent hours on the phone trying to get the "Geek Squad" to fix it. They sent the same idiot twice who said, and I quote, "I don't have the knowledge to work on this system". The system they sold me by the way. Supposed to send someone more knowledgeable and that was weeks ago. Spent two hours on the phone with someone from the middle east who I cannot even understand. And no resolution. GO ELSEWHERE! read more

My issues started with Best Buy when I purchased my TV and mount in December from them and then they messed up the installation x's 3. My TV and mount were not corrected until the 4th visit from Best Buy. Calling and speaking with the store, never will happen and you always get a different answer. You speak to a call center and they tell you they can't connect you to the store after telling you to hold for 45 minutes while they are connecting you, the store is just busy. I asked for a call back and was told I would receive a call first thing the next morning; yup again radio silence. I had to call them since they can't seem to follow though correctly on anything. Nothing but aggravation from Best Buy in regard to sending qualified staff. After all those issues, I was told I would get a $100 credit due to all the inconveniences (multiple times taking off of work). They did give me a $100 gift card instead of just refunding my credit card the $100. I have no plans to go back to their store, so the only thing that I would possibly buy with that gift card was a gift card for my daughter for Roblox. I placed the order and it kept getting canceled. I even called Best Buy 2 times over the past 5 days (prior to last call listed below); regarding this and they even helped me over the phone to place the order so it would not be cancel but yet again canceled. Told I would receive an email with 48 hours as it was apparently blocked on their website. 48 hours later no email, nothing. Tried placing order again and yet within 5 minutes canceled again tonight, 5 days after trying to purchase for the first one. I called yet again, and now was told I can't use a gift card to purchase a digital gift card. It makes no sense. I refuse to spend another dime in this store and will never return to another Best Buy location in the future. No matter who I speak with the multiple times I never get the same answer. Extremely disappointed and would never recommend read more

terrible customer service ! The geek squad is ignorant and condescending. I treat children with autism , purchased a tablet to enhance their abilities , explained this to the manger in order for him to reconsider the return policy , the tablet was defected and i just needed a new one in order to continue to service my clients ." I can't "was his response ! Please Best buy do your best to do Better ! Horrible customer service shame on you ! read more

Clean Store, Friendly Staff, and Professional Management. Well run location with a competitive price matching policy. read more

Best Buy Stroudsburg - Great TV deals - Electronics Near Me - Stroudsburg, Pennsylvania

Do not buy a tv from this location. We had Michael come out and give us an in-home consult amd he recommended a tv that could not be installed and so we ordered a new one and they came and installed it and it doesn't work. The replacement for that tv is in their store and all that needs to be done is clip the new tv as the mount has been installed. No more than 20 minutes and our service representative Michael is not answering our calls or responding to our emails. I call the store and there is a message that says they are "taking calls right now." I have been on hold for over an hour. No solution. read more

Best Buy Stroudsburg - Electronics Near Me - Stroudsburg, Pennsylvania

Terrible customer service experience with a new dishwasher purchased online with delivery from this store. The delivery/installation team were very unprofessional. They actually stood in my kitchen and laughed at the job, and then said they couldn't do the installation because they would have to do extra work. So no install, and no haul-away of the old one. I had to hire a plumber to install the new dishwasher and remove the old one the following week. Best Buy Customer Service would not extend my return time for the power cord or install kit that my plumber did not use. I needed extra time because the dishwasher is not in my primary residence and I am not able to get there to pick up the unused items within my "return window". This is terrible customer service. I will never shop at Best Buy again based on this experience. read more

very good store, I bought a washing machine, and phones there, the transaction was quick and easy, very nice service, great managers, everyone was nice and helpful read more

I visited the store at Stroudsburg today, I needed help finding something in the store, a worker named Jacob was pass me so I said "excuse me" he acted like he didn't hear me, so I followed him and said it again, he turned around and said "what do need?I'm busy right now", In an annoyed tone, I thought I heard that wrong so I said "excuse me?, you're busy?" He said "yes". I said "ok" and he walked away. I thought CUSTOMER SERVICE was his job, but apparently not, he needs some more training in how to deal with customers, he gets 0 stars. read more

Absolutely horrible service ordered a tv and mounting and they never showed up when I called to see where they were they said the installation was canceled. I had scheduled this specifically based upon the amount of ppl that would be in my home due to COVID. They wanted to reschedule a month later and when I told them this was unacceptable they finally rescheduled last minute, and very late. I am however also extremely upset that over 2 months later they still have yet to refund the money promised for this issue. I have called over 5 times and each time have been transferred more than 4 or 5 times and have been hung up on. While some of these people were nice they quite clearly do not train any of their customer service associates on how to properly help or transfer to the appropriate department. read more

I went today to the Strasbourg store to purchase a printer for my business. I already had an idea of my budget ($200-300), but wanted to get an opinion on the few options I was considering. I asked three employees for help within 15-20min, but not a single one of them helped...they were rather chatting with each other, while the store had barely 8-9 customers. Ultimately I decided which printer I wanted and walked to the checkout. There was one customer that was paying for their purchase. Then the first employee I asked for help, passed me with another customer, telling her she doesn't need to be in the line, so passed me holding the giant printer and started checking her out. At this point I returned the printer and bought one at Staples, where same printer was over $40 cheaper and customer service was great. read more

Horrible workers. This place is a prime example of why I prefer to buy my things from Amazon.

Got a TV here in-person and the process was seamless and easy with excellent Customer Service. Caleb assisted us and was very informative about the products we were considering. Highly recommend read more

Today September 02/2021 I visited the Best Buy store located at 300 Shoppes Stroud, Strasbourg PA. I was at the store around 3.30 PM with the intention of buying a set of headphones, the floor employee was very helpful since my wife wasn't with me I decided to come back with her because we need a new tv and two laptops for our kids for school. I approach customer service to pay for my item and a young woman with long black hair was at the register, I made a comment about the tablets alarm since I took one to take a look at it and the alarm went off, but she ignores my comment, then she asks me if I want a warranty and I said no after I pay and got my change she just turns around, and I told her that something was missing, and I told her she forgot to said thank you and have a nice day, then she told me that if was finish I can leave the store, what? I told her I want to return the item I just purchase, and she said that someone else will do it and walk away, while the supposed manager did the return she told the others in the back that didn't know was the problem with that dud? Dud I say I am Sir since I am much older than her and even if I wasn't that's not the right way to treat a customer. I will never ever go back to that store and I will make sure I tell my story to everyone. Stay away from that store. Some one please tell her who pays her salary? read more

I have gone to this Bestbuy on 4 separate occasions, all terrible! I have two complaints but one is too long to write out. I went in looking for an adapter for my wireless router. My boyfriend and I came across two employees and we asked them for help. They both walked us over to them, weird. While I was trying to ask some questions, the one employee starts talking to the other one and starts flirting with her! Really? I tried to butt in but clearly what they were doing was more important. I gave a sarcastic thanks and went to check out. For what ever ungodly reason, the checkout was closed and we had to go to the customer service desk. I get there and there is one person working the desk, and she is with someone who is irate. I look over and by the desk was an employee flirting with two other girls. He clearly works at the desk, but was too pre-occupied with these little girls who looked way too young for him. Anywho, I finally bought my item and that was the last time I ever set foot in that establishment. read more

I'm not sure what happened to piss other customers off, but the experiences I've had here have been good! However, I can imagine things getting a little more complicated when you're shopping for something specific like a TV or a laptop (etc.), so I'll just share what I noticed walking through the store. I've come here a couple of times, to scope out some TVs for Christmas gifts, to buy new charging cables (Insignia charging cables are the best), etc.. Easy things that never really required the assistance of employees. However, the times I've asked someone where to find something, they've been able to help me out and take me to the item, so there's that. The floor and stock is usually organized and clean. As usual, there are tons of staff members on the floor, helping out customers, standing at their stations, etc., so I'm sure if you need help you'll be able to get it. The guys at the front always greet me and welcome me to the store. One thing I will note is that they usually have the same item scattered around the store in different stands, so if you can't find for instance, a charging cable, I would ask them if they have any other stands with it, because chances are they do. Checkout is always easy! There's usually no line and if there is it goes by quick. The cashiers are always friendly and kind. Parking is easy to find, since the lot is huge in this particular plaza. read more

Never again will I do business with Best Buy. Was on a time crunch to finish a kitchen appliance replacement. Tried the "buy online, pickup in store." 1. Store #1 had the WRONG INVENTORY. ok, that happens i guess, so call customer service and ask where i can drive to in order to pick one up TODAY. 2. Was told no other option existed except to change the location online and wait 3 days and go to Store # 2. Call store #2 on the pickup date, no dishwasher. Called customer service to find out that the original dishwasher never even left the warehouse and wasted 3 days. but wait, gets so much worse i can see how people assault an employee... 3. call customer service, tell them about strike 2 and again ask - where can i drive. just tell me where to go i want my dishwasher TODAY. service rep tells me i am in luck there is a Stroudsburg PA warehouse. confirmed this was a recorded line on 5/5/19 and he guaranteed the dishwasher was there. said it would be ready at this warehouse and i could pick it up there because of the mixup in 1 hour. i start driving there and receive an email with the supposed "persons contact info" with a pickup notice extending the date out another 2 days. I go to the Stroudsburg store and ask where the warehouse is...doesn't exist. The local manager calls customer service who refuses to pull the previous call after i advise the warehouse doesnt exist. NEVER again. canceled my order after basic business practices/decency do not exist here aparently. go to another chain store or a mom/pop shop who sell product by their word!!! read more

I bought an item online on January 28th as a Birthday present. The ad stated free delivery in one or two days which would be great since the Birthday is on Feb. 4th. I now get an email stating the item will not be delivered until Feb. 14th! The Best Buy site is totally misleading and I will NEVER trust nor buy anything from that site again! read more

Bought a laptop that didn't meet my expectations (no fault of Best Buy) and while buying it and returning it, both times, the staff were patient and friendly while helping me out. Place was always clean, which is an added bonus nowadays. read more

I went looking to upgrade my cell phone and there price was $200.00 cheaper then Verizon, What's not to like. Friendly sales people and knowledgeable. read more

Overall this store is good but not the best. I've been in here a lot in the past few weeks getting ready for the holiday sales and my experiences have been good. There was times where I noticed the staff would gather in groups so I was left waiting by the electronics for someone to come at the desk. Once someone came the process was smooth and i walked out happy. read more

I recently built a home with my daughter and son in law. We visited the best buy located in Stroudsburg, PA. We purchased a washer/dryer set as well as two of each of these appliances: fridge, range, range hood, and dishwasher. I cannot even begin to tell you the mess these orders were. Total chaos. Thankfully (and the only good part of our experience thus far) was our wonderful in-home advisor who helped us work out all the kinks in our orders and delivery. Our most recent delivery and installation was our two ranges on separate floors in our home. They were installed on 4/10 and on 4/15 we moved into our new home. We come from the city and moving to the country and having propane appliances we thought it was an interesting smell. Low and behold after our contractor came by and smelt it also we realized this morning (4/20) that both ranges have gas leaks. We contact multiple people in customer service and even went up to the corporate level. We were told the first appointment we could get to rectify this issue is 4/29. THE INSTALLERS LEFT MY HOME WITH TWO ACTIVE GAS LEAKS AND WE ARE TOLD TO WAIT 9 DAYS. We were told to simply turn our gas off in our home until someone could make it out to us. It is absolutely abhorrent that such an error could be made, ONE THAT COULD BE DETRIMENTAL TO SOMEONES HOME AND/OR LIFE, and simply told to wait it out. I have a slew of medical conditions and I am handicapped. I was told to turn my gas off leaving me and my family unable to cook for 9 days. Corporates answer was they would put in a ticket and red flag it to make the urgency known. It is crazy that a company as huge as best buy could not figure out how to resolve this issue IMMEDIATELY. It is so crazy that they have these people doing installations that CLEARLY do not know what they are doing, clearly do not check that they did the right thing, and than leave their LOYAL and GOOD SPENDING customers like this. I am so beyond disgusted. I spent several hours today making phone calls only to be told that I will hear back shortly, a case number, and no response back all day. I will absolutely NOT be buying from best buy again. I pray that my home and family is safe tonight. read more

Went here and paid nearly $300 (not including the $110 amp wiring kit) to have them install a head unit, amp & subs in my old Jeep, then returned to have them install a Viper alarm with remote start. Not only did I need to return 7 different times because connections in the engine bay & amp kept coming lose, but my poor Jeep actually became the victim of a fatal electrical fire because they decided to run the amp wire through a metal channel in my fender, which caused the sheathing to tear and expose bare copper! read more

I gave this Best Buy three separate shopping attempts. I wanted to buy speakers for my computer and had to deal with rude and unhelpful staff. Purchased at Staples instead. Went to buy a charger for my iPhone and had to deal with rude and unfriendly staff. Decided I would never go there again and purchased at AT&T. Lastly HAD to order an Amibbo there because it was exclusive to Best Buy. It had a crushed box and a giant sticker with my name on it across the plastic packaging. Since this is a collector's item you keep in the box it was pretty much useless to me. Once again the horrible staff lead by even worse managers didn't care. They would rather be in an isle playing on their phone. read more

I purchased a Panasonic cordless phone not to long ago and tried to either return it for a replacement, not even get my money back , just wanted a replacement and they couldn't even help me do it ! Very unsatisfied customer! Unacceptable! Didn't try to work with customer ! Never spending my money there ! read more

Went to Best Buy on black Friday, was in and out in 30 minutes, including time on line. Awesome

This store knowingly conducts and accepts fraudulent payments. Yesterday with a store manager, and additional management staff on duty. The store manager Stephen Colangelo and his team accepted $3,000 in gift cards, paid in CASH by a 90 year old woman. She purchased 2 separate $1500 gift cards, and when she went to buy a 3rd!!! They said they couldn't take another $1500. My innocent grandmother- being manipulated by a scam. It's rather pathetic that your staff lacks the education of social engineering and fraud activity but you will humbly accept $3,000 from a woman who's counting money afraid at your counter. read more

Sales person on my original visit was very knowledgeable. Bought an Asus laptop. Their best model. Ended up being defective. Used the online geek squad support. They were useless. Scheduled in store and brought it in. They took it back, I ended up buying a dell. First one want in stock. Second one was but the girl on my second trip wasn't as knowledgeable.. she tried to BS her way through explaining things. Overall, not too bad read more

This is why best buy is falling apart.... This place is awful. The managers who work there are very helpful and do care about you but when they are away the store will play. Over in the computer area they are BLASTING rap unedited rap music for the entire store to hear. And every employee is just standing around talking about their night out. Only reason I come here is because I love electronics. This is why amazon is winning the war. They need to get their stuff together. read more