Required a replacement desktop computer and not a cheap one. Thousands In stock selection limited. Very weird round about way to get it from shelf to ready to use Was quite taxing and time consuming Service during all this was so-so. Had the air of "where else are you going go" to it. Seems to be the new normal these days read more

A guy named Lucas attended to us. I gave him my phone # because I have a lifetime deal on a screen cover for our phones. I gave it to him 3 times and he said it wasn't in the system. I had to call my wife and my daughter to see if the deal was in one of their phone #'s and it wasn't. I told him Ok, try my # again because my wife and my daughter said the deal was in my number. He tried it again and he said it came up and if I had given it to him correctly the first time he would have seen it. I told him I gave it to him the same way each time and he wanted to argue with me that his screen only showed he did my number once. That's because that was the first time he put it in correctly. Then he charged me $8.59 for putting the screen on. I never paid to have them put it on before and he told me they stated charging a fee since this January. That wasn't part of the plan when I bought it a few years ago!!! Don't buy any plans with Best Buy and don't let Lucas try to help. He told another customer he was a manager at chipotle's. I can guess why he isn't anymore!!! Customer Service is the worst I've ever experienced. read more

Boy has this placed changed since the last time I was here. Including customer service. Gone are the videos. Now cameras, home security, drones, gaming & e-bikes are expanded and plentiful. Stopped @ customer service to pick up an order. Couldn't find the email that told me it was ready to pick up. Entered my ph# - told me she couldn't find the order and comeback when I find the email. Then turned & walked away. Ok really? It wasn't busy, no one was in any of the lines - take a minute. No hey let's try your email address or ??? Found the email before I left the store - decided I didn't need it that badly, I could wait. Cancelled the order and bought it somewhere else. Sadly big box stores rarely pay attention to reviews. read more

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No one acknowledged me, I was shopping for a new laptop and waited in the area for 15 minutes. Multiple employees on their phones, they even walked by me several times and still no acknowledgment. Store was dirty, old ripped signage displayed and on the floor. read more

Best Buy online is the worst of the worst retail business you can shop for large appliances. Yes, they have good selection and pricing, but God forbid you have a problem with the ordered appliance and ask for a refund. It took 2 weeks, a total of 2.5 hours on the phone with 5-6 (out sourced) customer service agents and filing a dispute with Citibank-Visa. Finally, I received refund, but Best Buy shorted me $42.00 for delivery of an appliance that was previously damaged and was picked up returned 2 days later. BE WARNED! Best Buy is the worst when it comes to customer service and a refund. I will never shop at any Best Buy store or online again. Zero Stars!!! read more

Santa's helpers were out in force today. My sincere thanks to Shawn and Silver for their immediate, kind, professional service today! Come on, folks! Please remember to say "thanks" when deserved and if you run into a problem, speak with a manager. The staff here are great!! read more

The Geek Squad employee was extremely rude and unprofessional, constantly complaining that he was only working late to assist a coworker. Made it seem like he was not there to help customers. read more

I went into the store to purchase a Roku, which I ended up having to return twice - that should have been my first clue. While I was there, I purchased a refrigerator. The salesman was great and went the extra step of scheduling an appointment for a Saturday delivery. I got the first available Saturday appointment which was 18 days away. This is plenty of time to prepare my home for this new large appliance. While I waited for the delivery, I did a bit of comparison shopping, and actually found the same refrigerator cheaper, closer to my home, with same day delivery, but, since I'd already paid, and since I knew I had a confirmed appointment, and because I didn't want to go back for a third time, I went ahead with this purchase. That was the wrong decision. I am writing this review on the morning of my scheduled appointment. I've received no less than THREE emails confirming my appointment. I've spent at least a full day getting ready for this new refrigerator by THROWING OUT ALL MY FOOD, cleaning the kitchen and old refrigerator, and moving furniture in my small space to make the delivery easier. First of all, the delivery window is ridiculous!! It's a 12 hour window, from 7am-7pm, which means I've had to clear my entire day to be ready. I log in to check for updates about the delivery, and I'm shocked to see that my delivery has been rescheduled without any notification whatsoever - no calls, no email, NOTHING. What is the point of asking for my phone number every single time I buy something if you aren't going to use it?? If I hadn't logged on, I'd probably still be waiting. So, I call the customer service line and I am immediately annoyed that they want me to talk with a chat-bot through text. Seriously?? No, thanks. I wait for a customer service person. The customer service person offers no resolution. There's NO explanation as to why it was canceled- just "NO we can't deliver to you today." They don't say why, and they don't want to hear my complaints. They tell me right away that they can't offer any monetary compensation (???); even though I didn't ask for that; I just wanted to know what happened, did the truck break down, did they make a booking error, whatever, and ask how I can get back on the schedule for today? Just NO. With food being so expensive these days, I WOULD HAVE APPRECIATED A PHONE CALL letting me know my appointment was canceled. They really don't care that I've just wasted time and money throwing out food and getting ready. I escalated the call to a supervisor. It took 27 minutes for "a supervisor to become available" which, I'm sure, they make it a long and painful wait so you'll hang up, but I'm persistent and waited anyway -only to be told the exact same thing. They DO NOT CARE. There is no customer service - zero attempt to get it rescheduled for today; zero resolution, and zero explanation. All I can think is that if their service is this bad before I even get the appliance, how bad will it be if it stops working, and when I need to use the warranty??? I bet that warranty line has been disconnected long ago. No thanks. I'll go elsewhere. I canceled the order, and they wouldn't even give me a confirmation of cancelation. I just have to have faith that my credit card will be refunded. I hate to tell you, Best Buy, but I've lost faith in you, and it seems that most everyone on this Yelp page has too. I wish I had read the reviews before I committed to this purchase. I say, do yourself a favor, and just walk away, or maybe instead of waiting 18 days to be disappointed, just open up your refrigerator and throw everything away. All of the negative reviews are here for a reason. Don't be surprised if this company files for Chapter 11 soon. read more

Best Buy - West Albuquerque - Appliances Near Me - Albuquerque, New Mexico

Total ripoff. We bought an appliance total protection plan because the Samsung refrigerator we bought from them had a litany of problems. They changed the terms via an email the following week and claim they sent an email about it, which probably went to spam. About $400 later, they refuse to honor the terms of our original contract and are making us pay $99 for a diagnostic service call. read more

Best Buy - Customer Service 800- 827-6364. I spent 2+ hours trying to make an appointment with Geek Squad at the Ellison store, then verifying that I actually had the appointments. The Cust. Service rep mistakenly made 2 appts on the same day right, but one appt. on another day that was wrong. Called 4 times and tried to reach the local store only to be told in the end that noone answers phones at the store. Another Cust. Svc. rep actually lied to be by saying he was in the store. As a paying Best Buy Total Tech Customer I would like to know why no one can call a store? And, if things were done correctly - I wouldn't have to verify with the store that the appointments were actually made. This is the worse customer servi read more

Rea with Geek Squad is incredibly rude. She doesn't check her messages and talking to her is impossible because she cuts you off and doesn't let you speak. Everyone else that helped us at Geek Squad was great. Rea was miserable read more

I hate giving Best Buy a negative review. We don't have many choices when it comes to where to purchase electronic equipment, computers, etc. But in this case, I have to. About 10 days ago I purchased a new Samsung Galaxy S23+ phone, to replace my old S10. I'd been experiencing some very odd behavior with my phone, so before the 14 days in which I can return my phone expired I went to this location to talk to them about the problems I've been experiencing. The guy at the phone area wasn't able to help me, so he recommended I go to the Geek Squad area to talk with them. I did so. I demonstrated the issues, which were easily repeatable. Then the guy who was helping me (I didn't get his name) had my new phone in his hand. He noticed that the default launcher was set to Microsoft Launcher. Without asking me, he just switched it to One UI launcher. I admit that seems to have resolved my issues. But what I did NOT like was his changing the launcher WITHOUT ASKING! He said he didn't recognize Microsoft Launcher. That's irrelevant - I chose Microsoft Launcher 3 years ago for my S10 and wanted to continue using it. Just because a person at the Geek Squad doesn't recognize something doesn't mean the customer necessarily doesn't as well. I would much rather have been consulted about it and then after reasoned discussion made the decision to switch the launcher from Microsoft Launcher to One UI. I felt treated with disrespect. I spent years crafting the 4 pages I used on my old S10 and was migrated to my new S23+. Now, I've got to go through the pain of reconstructing it. I probably would have done so anyway, because doing so has resolved the issues I was having, so clearly the Microsoft Launcher on S23+ has issues. But in the future, ASK THE CUSTOMER IF YOU'RE GOING TO MAKE SYSTEM CHANGES! PLEASE!! read more

Having now lived in Albuquerque for a bit over a year and in San Diego co the Best Buy's were well okay, I have been really impressed with the staff at this location. In CA everyone is a "computer technician" and it's overwhelming finding a person who actually is. And the geek squad there is heavy on geek low on tech. Here I have found all the staff geek squad to sales folks pretty well versed in tech. We purchased components for our sons gaming computer and I just got a great deal on a Lenovo all in one. Also have taken a laptop and my iPad there as they are part of AppleCare which is great. Where we lived before we were about 15 minutes from 2 different apple stores here there is one and they are okay. Glad the geek squad can help with that. At 62 and pretty computer literate (a former CFO and have had computers since a portable was the size of a sewing machine) I have been treated pretty respectfully. I get so angry when especially older women say Oh I don't know anything about computers. Ugh. I have a friend whose mom has a YouTube show on flipping over 50 so everyone can do it. So to the management there are a lot of old gals who could kick your butt on certain apps! A big thanks to my sales person also who made sure I got the listed price. read more

This is a great place to find needed electronic devices. I was really appreciative of the effort they took to find me exactly what I needed. In addition  staff in the store are committed to high standard covid 19 protocols they also require mass if you enter and I notice some cleaning carts in between news the customer service was great I had 2 different staff members take me directly to the item I was looking for they were also protecting their staff by having screens up at the checkout lines I really appreciate the commitment to a safe environment and a clean store people forget that wearing a mask is as much for protection of the staff as themselves read more

Save your money and never shop at Best Buy. Terrible products, terrible customer service and don't even get me started on their customer service plan which is fraudulent. You pay for a plan yet you have to pay $80 if something breaks save your money and shop at Costco or Amazon. You're much better off. Plus Best Buy moved their customer service to the Philippines so you can imagine how much of a disaster that is. Do your research and ask a lot of questions. No wonder why Best Buy is failing. read more

You can walk in with a link on your phone to a device you need and they will not help you find it. They will instead point you in the wrong direction or just say they don't have it. If you go looking on your own you will eventually find what you need. read more

Rude customer service reps. Also if I'm going to buy a $140 microphone, maybe don't knock it around in front of me. Counter was kind of dirty too. Employee at the front checking receipts was very nice. So that much. Nice to be anywhere there's a cop in Albuquerque. read more

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Update: Took the phone to apple. apple said they could not fix the screen or open the phone due to the damage caused by the Best Buy people. Apple gave me a paper stating that Best Buy should replace the entire phone since they stripped the screw. Took it back to Best Buy and they agreed to replace the phone. Added one star because they eventually made it right but only because I was advocating for myself and not allowing them to bully me. After the fact one of the workers mentioned that they are now changing their policy because of this incident so that they do not get blamed for things they didn't do. That comment implies that they think they didn't do anything wrong still. Conclusion, if you need work done on your Apple devices, save the time and headache and just take it straight to Apple. read more

Got a car stereo here it was free installation with purchase of the radio-- the guys who put it in did a great job they went above and beyond.install was very nice and they even showed me how to work it after. It was very quick, they were on time with my appointment and the time for the appointment was an hour and 45 minutes and they were done in an hour. Would highly recommend them to anyone who needs a stereo installed read more

Best Buy - West Albuquerque - Appliances Near Me - Albuquerque, New Mexico

I came in to the store to use my geek squad protection on three idems. I have spent alot of money with Bestbuy for the past ten plus years. The manager who had been called to assist because two of my idems had been discontinued. He stated that since one idem was alexia digital device and was the first generation that I could pay $80 to get the newer device. I bought my idem on a black Friday deal but, paid the additional money for the geek squad protection for replacement of same device or comparable device. He said nope! I have worked her as the manager for 7 years and have never heard that. I said well my phone is dead and I know the guide lines very well and what you are saying, isn't true. I said it use to be posted in huge writing along with you will match any lower price plus 10% but, that seems to be gone. He was very rude and stood there like he was expecting me to try to take it to a different level. I took my gift card that was I was given for the $50 ( not the extra $30 I paid for the protection I never got and left. I doubt I will ever return to either bestbuy store. I am tired of the attitudes, bad customer service and the lack of caring about there promise to there customers. If this is the case, why would I ever pay extra for a idem they refuse to replace? I am sticking to Amazon. There prices are better and they know how to keep there customers happy. I tried calling the store to speak to the actual store manager( not the very sloppy,over weight, rude retail manager that was working) but, apartently they don't take customer calls. And the other location was closed on a Saturday at 11:00 A.M. so guess this company is in trouble. I hope they close for good, nobody needs to ever be treated like the way I was treated and honestly I doubt most of the employees there have no idea that there are rules to how you treat and speak to customers that you want to keep. I probably have paid a couple of there employees wages by me buying all my appliances, this, electronics from them over the many years I have been a customer. Thats why there in a financial crises currently, customers that spend big dollars are walking out the door for good. They can add there company to the long list of companies that no longer are open. K-mart, Sears, Toysrus, ect..... shame on them!!!! I look foreward to there announcement that they are closing there doors!!! Good luck Mr. Retail Manager, finding a job with your appearance and attitude!!! read more

The staff here seemed to want to help, though they seemed equally annoyed with the game system shortage. I went looking to find out about XBox Series X, they explained that they could not sell from the store it had to be done online. When online, the XBox only shows "sold out." They explained when to attempt to catch a "drop" but then went on to say that even with a drop they can't say if it would be in. So ultimately the game system shortage left me walking out feeling like it is not something that would happen any time soon. Not a reflection on the staff but more a sign of the last year and a half. On the store itself, clean. The shelves were stocked with what they had and employees seemed to be willing to share what they could about products; good, bad and neutral. The store appears to be staffed with a friendly ABQ PD Officer who has welcomed us every time we have been in. read more

Why would you need to make an appointment to get your device looked at there should still be a place where people can get and line and wait....there was no one there and they still wouldn't help people just make appointments to help them 3 days from now. read more

Always an inept experience. Returns. Check out. Online ordering. Employee availability. No wonder stores close on the west side.

This location does not honor its own ads. Seen MB pro with TB for 1799 they come back and say they can only sell me a lower version for that much. That the ad is error and they have not received the devices listed. Told them it is not my fault they do not have it and to make it right. This has happened here before and the last time I had to speak to the manager, Todd, for them to make it right. read more

I went in to grab something I needed for my phone. It had been a while since I had been into this location. I was surprised to see some the changes from the last time. They have a number of different products I had not seen before. The other thing I noticed that there are fewer staff to assist. The ones I saw were busy on their phones and as I walked their direction they moved away like they were avoiding helping people. It was used to be a place where you got great customer service but seems to have gone down. read more

We bought a new HP computer and a Firestick for our second TV. It took 10 days for the Geek Squad to come out to install for a scheduled appointment. We were patient. The Geek Squad guy came and transferred the computer data, and then tried to install the Firestick, only to find the remote was defective. I was charged $50 plus tax for this incomplete install on my TV. I also was having issues with my Ring Doorbell and Camera. He was unable to resolve that issue and was charged $50 plus tax in addition for this incomplete job. I took the defective Firestick remote back to the store and had to deal with an extremely rude manager in customer service. After going over his head, I got a new remote. Took it home and that did not work either. Needed a whole new unit. Said it would be 8 days until a tech could come out. Asked then why I was charged $107 for 2 incomplete jobs. Spoke with a different guy in customer service named Adrian and Store Manager Todd, who offered to make things right. I have a more experienced Geek Squad guy coming out now next Wednesday to finish the jibs. Fingers crossed. read more

Needed new computer and set up. Sales staff were very knowledgeable and helpful. Got everything I needed with 2 trips. Back up and running everything works great. read more

This is a typical Best Buy. We shopped through the store, but didn't find what we were looking for and didn't buy anything. The staff was attentive and asked us if we needed anything. read more

Best Buy - West Albuquerque - Appliances Near Me - Albuquerque, New Mexico

I moved to Virginia Beach last week. I was day dreaming in the car about a future project I want to work on but I realized I need to look some stuff up about my external drive because I wasn't sure on how to go about it. Me: you know who I miss? Husband: who? Me: Dale from Best Buy. He knew everything about external hard drives. Go see Dale at Best Buy if you want to buy an external drive. read more

I've never really have anything negative to say about this place until now, Kyle who is supposed to be one of the managers was not only unprofessional but also came across as an educated individual. The agent who helped me at the counter was extremely nice and you could tell how he is a bully through her actions when he came to "help" her out. Wow how did you make it up there?! I thought she should be his manager rather than him. She apologized on his behalf profusely while he walked away like nothing had happened. Who gave you the authority nor trained you to talk down to customers as if they don't matter? Your education? I don't think so! Your life experience? Obviously you aren't very good at that either. Bestbuy really need to look into such awful behaviors from these individuals and perhaps eliminate them to help your stores to become more successful. Wow one sour apple ruined the entire experience. Before you call me out on my inability to communicate and give direct feedback directly to the individual or their management team and just went online and vent about it...I did. I called him out on the spot about his unacceptable, rude and unprofessional behaviors. read more

The wireless department was the most unprofessional thing I have ever experienced from Best Buy. The short gentleman with long jewelry, only told us about what we couldn't purchase. Three of my friends came in with me, having three different carriers wanting to switch phones to Verizon because he couldn't explain what was available. This was an easy sale. I am just going to a Verizon store to do it at a corporate location. read more

Best Buy and the geek squad liar and try to steal my money to charge 2 time for the installation dash cam never ever come back

Pathetic. No wonder that Amazon's winning the retail game. Ordered 1 item, Air fryer, curbside pickup. Estimated 1 hr til order was ready. Waited 4 1/2 hrs until store closure. Still no update. No communication , no service to speak of. Hoping to hear something tomorrow. Otherwise calling my bank to dispute and get reversed. Im actually embarrassed FOR Best Buy. Absolutely horrible. No reason to give them any more of my money. No reason for customer loyalty. Didn't need another reason to shop Amazon , but I got one nonetheless. Holiday traffic .... with zero in store shopping ... and they still can't do the bare minimum, that THEY set forth. Best Buy is an unnecessary entity and has proved themselves obsolete. Good job guys! Way to @#$% up! read more

I've been back several times since this visit a year ago. Every time, I get asked about 5 or 6 different times if I am finding everything ok. Please, for the love of everything, leave me alone and help the other customers! read more

I'm unable to reach this store regarding a damaged fridge that was delivered to my parents home. They removed the front door and did not rehang it properly. I have been unable to reach the store the purchase was made at. The solution they proposed was a gift card this is ridiculous. I feel like I bought this item off offer up or from a garage sale after spending almost $1700 i expect more from customer service at Best Buy. I'm very disappointed and have been unable to find a solution after being on the phone for 4 days over 3hrs each day still nothing. My parents are over 70 and having to deal with an unsecure door and damaged refrigerator during these challenging times is unfair. Consider looking elsewhere for your purchases I've never had such an unsatisfactory experience in my life. Still no resolution read more

I've left the store more than once, because I was unable to get assistance. Today I came in looking for a Wi-Fi router. After searching, I stopped someone and ask them where I could find Wi-Fi routers. They literally ran me over to the aisle and then literally ran away. I began sorting through the devices and found that most of the ones on the top shelf had no price. The ones on the lower shelves were very expensive. So sad and I couldn't find anyone one to ask. I'm headed home to buy one from Amazon. At least they have prices! read more

Just went to Best Buy today re a router/modem that I purchased on 12/29/21 so not even 90 days ago. Verified through Xfinity as well as NetGear that the equipment is defective. Manager Daniel was absolutely no help. Since I didn't purchase the extended warranty they only have a 15 day return policy. I bought an almost $5000 TV system from them twice. The last one less than 3 years ago. Also when let him know about a spam email got from someone, he couldn't of cared less. They do not stand behind the products they sell. Cancelled my Best Buy credit card. Never again!!!! read more

This best Best Buy is - by far - one of the worst I have ever been to. They can never find the product I am looking for, even when the product is clearly in stock in the website, but today took the prize. I purchased a 15in MacBook Pro and after a couple weeks decided it was too large for me and I needed the smaller model. I decided to pack everything up and bring it to my local Best Buy. The woman at the entrance turned me away because it was Black Friday!? Do I care that it is Black Friday? No. I do not. I need my computer for work and need to return this one so that I can get the other one. I have been a Best Buy rewards elite plus member for years, but after this, I am definitely taking my business elsewhere. read more

we were in the market for a washing machine, and stopped at Best Buy. I looked the machines over, and then walked all over the store and could not find anyone to help us. My wife went to the cashier and asked him to send someone over to help- never showed up. Never again will I waste my time there. Went to Home Depot, got immediate attention and great service- bought the washer there- apparently BB didn't want our money. read more

Maurice, one of the geek squad workers helped me and my mom TREMENDOUSLY, so so thankful to him and his compassion and patience. The staff were wonderful, and I felt very safe from COVID-19 10/10 experience. read more

Best Buy - West Albuquerque - The geek squad center - Appliances Near Me - Albuquerque, New Mexico