I went with The Grout Doctor after being ghosted by one company and receiving an astronomical quote…read morefrom another. Jim Bob showed up for the estimate on the exact minute he said he would. His quote was very reasonable and he pleasantly answered all questions I had. John did the work a few days after the quote and, he too, showed up right on time. He had my shower looking good as new in no time. Would definitely recommend this business !

This is the second time I used the Grout Doctor. Each time they were courteous, on time for the…read morescheduled estimate and date(s) of work. One of the jobs was not completed to my satisfaction. So i asked Jim to return and we discussed the options. He completed the corrective work the next day. We are happy customers and would certainly recommend them as someone that stands by their work.

I called last minute and was able to get an appointment for the next day…read more I have used them before and was pleased. This time, it was pricey for what I had done and my carpet was soaking wet still an hour later with 2 fans running over the larger area. It was $169.00 with tax. That didn't include a tip and I always try to do that for a service, so I tipped separately. They cleaned the stairs (15) and an upstairs living area of mainly the open area and the walkways leading to that area. There was furniture in the room and they cleaned around it. After about an hour with the fans on and AC lowered to help dry, I got my wet/dry vac and sucked out more water/moisture and then got out the super big fan. In all, I had 4 fans running over the areas all night and they are finally drying. The carpet is older but still, it shouldn't have been soppy wet like that. Not sure if I will use them again. May need to find a different cleaning method with less water.

** DO NOT USE THIS COMPANY IF YOU HAVE AND CARE ABOUT YOUR PETS!**…read moreHad this company clean our carpets on March 10, 2023, and soon after our dog became violently ill. Carpet was cleaned and after that procedure was done, the tech sprayed a "protectant" down, I have yet to find out what this chemical is exactly. My wife called and spoke to Rachel, who assured her whatever was placed on the carpet was then extracted by the machine, HOWEVER, that's not true. I watched the tech spray something from a bottle and then proceed to rake the carpet, nothing was then "extracted" nor was the machine run over the carpet again. After the tech left, our dog became extremely nauseous, lethargic and struggling to breathe. We had to take her to an emergency veterinarian, after a series of tests, including all types of blood work, was able to determine she came in contact with some type of irritant or poison. We were there for close to 9 hours! This is a healthy 5-year-old dog who JUST had her bi-annual checkup last week. I called the next day and had Rachel call me back, told her the situation and only then, did she back-peddle on what she initially told my wife about this product being extracted back up because I told her I watched the tech spray it on and left it. She tells me this protectant is safe for pets, but when I asked for the MSDS sheet on this product, she tells me she will email it to me. Well, a whole day has gone by and guess what? NO EMAIL. These sheets should be readily available. Finally, a day and a half later, I finally get the SDS on this product and it's classified as a "Hazardous Chemical" per OSHA and causes irritation when breathed in or ingested, which this tech sprayed from a bottle, in mist form, 5-6 feet away from me and my pet in an unventilated room. Nowhere on these sheets sent does it say "safe for pets or children" as they claim. I called OSHA and the manufacturer, and both agreed this should not be applied anywhere close to people or animals and only is it really safe after it has dried. At no time did this tech tell us to stay off the carpet for X amount of time, or we would have done that. If you're a pet owner and love your pet like we do ours, then you can imagine the stress and anguish it was watching her struggle like she was, not knowing really what her outcome will be. I emailed this company to let them know what the product they use has done and the cost of our vet bill, which again, have had no response. So, if you have pets, or children for that matter, do not use this company. Only in it for the almighty dollar and could care less what damage they do. I have left this same review on G-00gle which keeps getting taken down... fishy

Jonus is absolutely amazing and has won my loyalty throughout the years with his incredible…read morecustomer service, his pricing is very competitive and fair, and he truly does incredible work. I've had every square inch of flooring in my house, including throw rugs, cleaned and refreshed by this amazing company and I haven't been let down yet. If you are looking for responsible, cost effective and impressive results, choose Jonus @ The Clean Station. I've had my carpets cleaned professionally for 30 years and he is honestly the best I've found across multiple states. You won't be disappointed!

5 Stars isn't enough! I am SO glad I found The Clean Station on Yelp! Jonus responded immediately…read morewith a quote online, showed up days later, and literally saved us from buying a new sectional. Communcaiton and services were both spot on (which both seem to be a lost art these days). I am in the service industry and run my own small business, so I can be somewhat difficult to impress but Jonus killed it! My sofa is SO clean that my husband doesn't want to risk getting it dirty, so he's put a sheet on it. Guess I now know why our grandparents had slip covers. If you are wondering if The Clean Station does a good job, they do. Seriously look no further. Jonus, you have another life long customer to add to your list. Thank you, thank you, thank you!!

Customer service is very poor in regards to the office staff. Also nobody knows what the other…read moredepartment is doing and I kept getting the runaround regarding documents my insurance claims adjuster needed to properly access the claim and come to a resolution. It took one month to get an estimate completed for repairs needed. The mitigation and pack out employees were super nice though. Professional and highly personable. I loved those guys. I just wish all the departments were as professional, specifically the accounts receivable department. One employee was very hostile and extremely rude towards me when I was just asking questions about getting a repair estimate for my claims adjuster to see what needed to be paid. I also was told that a bill was overdue when it literally came to me the day before. The charges were outrageous for pack out materials. I feel like I made a poor decision choosing them. If customer service employees in accounts receivable (one employee in particular) were not bullying and hostile and the various departments actually communicated, I wouldn't have regretted my decision to use them. It was a mistake.

We hired this company for emergency water mitigation after our water heater failed. Their response…read moretime was fast. Unfortunately, our experience deteriorated from there. Throughout the drying process, we were repeatedly pressured to authorize demolition work before our insurance adjuster had inspected the damage. Despite our repeated requests to wait for our carrier's guidance, we were continually assured that "insurance would cover everything" and that we had nothing to worry about. After conducting our own research, we declined and authorized only the drying services. The company later submitted an invoice of **approximately $14,500**. Our insurance carrier commissioned an independent third-party review, which determined the charges were excessive and approved payment of **approximately $10,000**. We contacted the company, explained the determination, and were told the matter was resolved after we paid the approved amount. Our receipt reflected a **$0 balance**, and the online account also showed a **$0 balance**. Approximately two weeks later, the company reversed course and demanded **approximately $4,500** more. When we declined, based on the documented $0 balance and prior resolution, they sent a "Notice of Claim for Unpaid Labor or Materials" asserting potential lien rights and then referred the account to collections. We have retained documentation supporting every stage of this matter and intend to dispute the claim. Our concern is not simply the billing dispute, but the pattern of high-pressure sales tactics, excessive invoicing, inconsistent account handling, and collection activity after confirming a zero balance. Based on our experience, we cannot recommend this company. While their emergency response was prompt, the events that followed--including the pressure to authorize additional work, the excessive billing, and the subsequent collection efforts after confirming a $0 balance--fell well short of the level of professionalism and business practices we expect from a contractor entrusted with someone's home during a stressful time.

Great work. Scott worked hard and it showed! It took him a few hours, but he got all the stubborn…read morestains out. I would hire him again in a minute!

I want to thank Scott (his company) for their time and hard work. I had already been told by…read moreanother company that my traffic stains were permanent, but they were very confident those professionals were mistaken that I decided to pay their premium rate to have them handle it. They assured me they could succeed where others failed, but unfortunately, the stains remain. After the job was finished, they explained that the lanes are actually 'imprinted', the same conclusion the first company reached. It was an expensive way to learn I should have trusted the initial opinion, but I appreciate their effort. I guess it is officially time to replace the carpet.

Great service and work. Very professional and timely. Would definitely hire this good company again.read more

I highly recommend Grout 911 for their responsiveness and value…read more They were able to assess cracked tile damage in one of my rental properties and referred me to a contractor that would replace broken tiles. They did match grout for the kitchen backsplash and it looks good as new. Grout 911 is on my list of contractors for all of my properties.

Called them on a whim to get the tile and countertops in our new home sealed. They were available…read morequickly and at a great price. It's been months since, all of their work still looks great.

Our 83 year old home has original Saltillo Tiles which I don't think have ever been restored since…read morethey were installed. Due to the porosity of clay tile, it can very easily be ruined by the wrong type of cleaning and sealant application. It's a job for professionals. And folks who specialize in this type of tile are hard to find. I found Tyler and his company, Seal Systems through Yelp and called them for an estimate. I was pleased to learn this is ALL they do. They specialize in natural clay tile restoration. Tyler's dad even created a proprietary cleaning solution to address the potential issues of stripping off old sealer. On Day 1, they showed up and stripped the tile on their hands and knees. No machines, just two guys working their a$$es off. On Day 2, the sealant went down, four coats in total (I believe) were spread. (I prefer the high-gloss Saltillo). The tile looks gorgeous. The patina is still there but the whole room has a new life. I love the way it turned out - 100% exceeded my expectations (because old tile restoration can be hit or miss.) If you have clay tile that needs some TLC - hire these guys. They are professional, responsible, dependable, and know what the heck they're doing. Also - family owned business...that's a good thing.

As a homeowner, I like to keep my shower looking clean and well-maintained. Over the last year or…read moretwo, I noticed some mold, missing grout, and areas that just weren't looking their best. I decided it was time to have it professionally restored. After finding Grout Hero on Yelp, I chose them because they seemed like a small, family-owned company. They had a handful of great reviews, and I wanted to give them a chance. The owner came out to my house the very same day to provide an estimate. I showed him exactly what I wanted done, he gave me a fair price, and I decided to move forward. Two days later, he sent one of his technicians to complete the work. The technician did an excellent job, and I am very happy with the final result. I debated between leaving a 4-star or 5-star review for one reason only. The appointment window was scheduled between 11:30 AM and 12:00 PM. When 12:05 PM arrived and no one had shown up or contacted me, I sent a text message. The owner replied that the technician should arrive within 35 minutes, but it ended up being about an hour and a half later before he arrived. That said, once he got there, he was polite, professional, and did outstanding work. He spoke very little English, but that didn't matter to me because the quality of his work spoke for itself. So, it's 5 stars for the technician who completed the job and 4 stars for the office communication. Overall, I'm very pleased with the work and would use Grout Hero again.

My grout looked like new after the team got done. I will use them again. Highly recommend.read more