My family and I had an emergency situation on a Friday afternoon. We needed 2 bedrooms carpeted…read moreTHAT DAY. I called Carlton at Cover My Floors at 1:30pm and by 3pm I had 2 bedrooms completed with new pads and carpet. His crew showed up and did an amazing job in 30 minutes. I cannot sing praises enough for this company and for Carlton and his crew. I HIGHLY recommend this company!!! 5 stars all the way.

Beautiful work with gorgeous carpet. But what I loved most was the service - respectful, skilled,…read moregoing above and beyond in several ways to help me get what I needed. Highly recommend!

Carolina In Home Flooring offered a discount via my Costco membership for a carpet installation. I…read moream super happy I went with them! Everyone single person I encountered, beginning with their rep at Costco to Lonnie the in home-consultant to the main office and lastly the installers - all were great to work with. I love the carpet, the installers did great work (super polite and on time) and the price was right! A truly stellar customer service experience. Thank you all.

They did not follow the recommended industry installation guidelines when installing LVP in my…read moreoccupied home. Left my home a disaster covered in orange dust everywhere. Damaged furniture and left without informing us. We are concerned about our HVAC system and if the flooring was properly installed. Manager was extraordinarily angry, condescending and rude when he phoned me to discuss my request for remediation. If I could give the flooring back I would. Worst customer service experience of my life by far. I would caution you to do some research before working with Carolina in home flooring. I wish I had.

We hired this company to install the same hardwood flooring on the second floor as we already had…read moreon the first floor. They stated the job would take one day, which I thought was not possible, and they required payment up front, (red flag). Steve, the owner, assured us he would ensure we were completely satisfied in the end. We also asked Steve to verify once more that they could install new stair treads and the same flooring on the stairwell landing, he stated they could handle the job. We hired them to perform the work on the stairwell as well. The installers arrived late many of the days they were working in the house, they even left early on a few days and the response from Steve was that we just needed to be patient and not rush their work. The same installers performed the work on the stairs and after the work was complete we told Steve the work did not appear to be complete. The issues were: 1. The trim along the stairs was damaged in certain areas as a result of the install, damage which they did not fix. 2. The treads were nailed in crooked on each step. 3. The previous lip holes in the trim were not filled in, sanded, nor painted. 4. The top lip was replaced with a cracked and crooked transition piece. 5. The risers were damaged and not repaired during the installation of the treads, some had nails protruding from them. 6. The finish on the treads was damaged as a result of the installers attempting to use a brush to touch up a sprayed finish and using matte finish paint on a gloss finish surface. Steve advised us that his company simply installs the tread and we would have to hire a carpenter to handle the rest. We advised NONE of this was told to us prior to the install, nor was there any paperwork provided by him outlining any limitations in what they do and don't do, he agreed to perform the work we requested which ends with a finished product. Steve refused to admit the stair treads had nail holes in them, regardless of the fact he was looking right at them. He did agree to have someone come and make the repairs we discussed, I provided him a business card of a known carpenter. The same installers returned again to perform the finishing work on the stairs and once they were complete the stairs were damaged even further than before, at this point we just told him to stop to prevent further damage. We had a two professionals look at the job and advise us the work was done incorrectly, overall pitch of the stairs was now off at both top and bottom, this has now caused a safety hazard. The treads should have been glued as well, to prevent creaking. Overall they both stated the job did not appear to be finished. This company asks for payment up front, they fail to keep their schedule and provide no contract outlining the scope of the project and or any limitations in what they will do and not do. They do not ensure customer service and change the scope of their services along the way to benefit the bottom line.

Excellent in carpet cleaning, carpet installation, vinyle and lvp instal. Professional. Customer…read moreService and Customer Care.

I was in need of only one 10# bag of tile grout to finish our kitchen. I called USA Floors in…read moreRaleigh and spoke with Mathew. He answered the phone fast, was so sweet and helpful and found exactly what I was looking for. It was a bit of a drive for me so I was glad the information he gave me was accurate. I had called so many places.. When I walked in the door, four gentlemen stood up and asked if they could help me. I was very impressed. I was not someone making a $1000 purchase or even a $100 purchase but you would have never know that. They were just as professional toward me nonetheless. I would definitely go back there for my flooring needs in the future. It's hard to find great customer service but I saw it at USA Flooring today. Thanks again Matt! Patrice

We walked into USA Flooring off Glenwood Avenue in Raleigh to be greeted by Sarah Battista. She…read morewas super supportive, knowledgeable and made the process easy. We left the store after picking out what we wanted for several rooms in our house. They sent someone out to measure and within the week, we ordered beautiful carpet to be installed quickly. Sarah walked us through the process and made it easy for us, since we have not bought carpet in 25 years, we needed her amazing service. Thank you!

Working with Wakefield Flooring was a mess, with James being really rude to me, but I can deal with…read moremen who get frustrated when mistakes happen (like them having us move items back into the house before the job was done and James taking pictures of one pair of underwear on the floor, having fallen out when we were moving laundry, and harassing me with that to say we were slobs, when they weren't even supposed to be at the house that day). James will likely reply to this with a he said she said sort of shaming, but this next problem is indefensible: now our flooring is breaking and they won't respond to me when I've tried to contact them. I think it's a manufacturer error, but it could be installation. I know my daughter's motorized wheelchair is part of the wear, but they knew we needed something that could handle that. The LVP boards are lifting and the corners breaking. It's troubling that they won't stand by their work or help facilitate communication with the manufacturer. (Also, if anyone knows how to get in touch with Nuvelle flooring, who made our LVP, I'd appreciate it!) ((I do see James likes to post personal emails to make himself look innocent here. If you saw all of our emails and knew that they cleared us to move items back into the house before they were completely done with the job, whatever he posts out of context in response to this is carefully selected to make himself look good. The real question for him is "have you responded to Shannon about the damage and pictures she has sent you?" He hasn't.))

never flished work horrible job horrble to work with and then wanted to sue us for his bad…read morejob......i can show photos of water stains never fixed and moldings never put in and wanted to be paid for.........beware its that bad!

This is the second time we've used Premier Flooring. When we bought our house they came and…read morereplaced all our carpet. We needed our kitchen and half bathroom floors redone as the tile was cracked and grout coming out in sharp pieces. Bryan was phenomenal in helping us pick the flooring for the kitchen. Answered all our questions and recommended flooring based on our budget. Went with an LVT in the kitchen and used leftover wood laminate from a previous job. Jose and his partner came out and installed all the flooring. You could tell they want it done right. They didn't rush. They adjusted, measured carefully. The floors look amazing! Highly recommend premier flooring!

Prompt and reliable, always a quality install. Grateful for the assistance and value from Premier…read moreFlooring.