I bought my tub back in July of 2023…read more The sale and everything related went fine. The only thing that bothers me 27 months post sale is the customer service. In over two years and they never reached out once just to check in. A period phone call asking if everything is ok, any problems or issues would be great. Seems like once the sale was complete, they really didn't care. Kind of sad because keeping up customer relations is very important to me.

Sonny is the best!!!! We switched from a bromine spa to salt water and it's a game changer...we…read morewill be purchasing a swim spa in the next few years!!'n

This place sucks I walked in and needed something for my hot tub and I'm waiting there 5 mins and…read morenobody is coming to help me so I walk around to see if I can find someone and the guy is sleeping in the chair snoring and I say "hello " and he jumps up and looks distraught and confused his name was mark I believe...place sucksssss

Tom and Matt were very helpful this weekend. I picked up…read moresalt, shock, conditioner and some Phosfree and of course some new kiddie toys for the girls. This place has everything! I highly recommend them..

I had the best experience at Pool & Spa guys in Farmingdale. But I am enjoying my new Coast spa…read moreeven more. I really appreciated Steve's assistance in helping me pick out the best hot tub for my needs and answering all my questions. The delivery team led by Gary was equally amazing. Thanks so much for delivering next day, instead of waiting weeks or months, your team came through within 24 hours. I still can't believe how everything went so smooth from start to finish. Cover and lifter fits perfectly and the LED lighting is awesome. So glad I stopped by your store last week. I would strongly recommend visiting this outlet if you're considering a new hot tub at surprisingly affordable prices. December 25 update: Well these guys did it again. Was waiting on a warranty repair and Tim shows up....the day of the wicked snow / ice storm that hit Long Island on December 17. I thought I was hallucinating when I saw the service truck pull up while I was snow-blowing my driveway. Once again Pool and Spa Guys exceeded ALL expectations. This certainly could have waited till the storm passed, but as Tim claimed, "we had you scheduled for today." While every other business establishment closed due to the storm, Pool and Spa Guys honored their commitment. Amazing! Thanks again to Steve and Tim; wish you guys all the best in the New Year.

HORRIBLE!!! Not only can they not fix a leaking hot tub they don't know how to put it back together…read moreagain.

Not bad. Their prices are very reasonable. I just hated the fact that some orders require that you…read moredrive all the way further out in Long Island to pick up at their warehouse.

Great location alway friendly and knowledgeable. We come come everyday to stock up on pool…read morenecessities.

I purchased a patio unbrella ,the quality was GREAT a little pricey but well worth it. It"s made of…read morehigh quality fabric, love the color with beige gray and brown stripes. The best feature is that it tilts automatically. Great product, I recommend it highly.

DO NOT DO BUSINESS WITH THIS COMPANY To quote Joseph…read more... worst company to deal with Hot Tub is under warranty. They fix it half ass left it into pieces and do not return phone calls forget to order parts, and send incompetent people. The hot tub has had the same issue 6 times and counting since we got it. It's been out of service more than it's been up and running. They do have the greatest excuses - you shouldn't get the control panel wet, the thermostat broke because it is in the sun and overheated, the owner makes those decisions - great when is the owner available to speak?, the owner is retired he doesn't come in, who is the decision maker? - the owner. I have a 400 gallon moskito breeding paperweight if anyone is interested...

I don't know how anyone lives without a hot tub. After almost thirty years and countless hours in…read morebackyard spas, I consider myself a hot tub maven. So when the second one finally died, replacing it ASAP turned out to be more frustrating than expected. Checking out every open retailer on a Sunday afternoon turned up one spa that met my lounge, controls, access panel placements, size, delivery, and budget requirements. If not for a serious reservation (about spray foam insulation) I would have ordered it that day. Fortunately, I waited to check out two showrooms that were closed on Sundays. The first was a waste of time. The second, Hot Shots, had five potential models which made it challenging to pick one. Dino not only knows his hot tubs, his suggestions saved me the trouble and expense of upgrading the electric panel. Best of all, no games and no haggling, just honest prices. Unlike competitors, he's the opposite of 'hard sell.' (When told I'd decided on a hot tub he suggested I think about it overnight.) A month later I'm loving the new tub. The build quality is impressive, the jets amazing, and the first electric bill confirms it's even more efficient than the two previous spas (which also featured superior insulated panels instead of blow on insulation). Highly recommended!!

Dino and his crew are awesome. Purchased a Dynasty Spa and he was so helpful and explained…read moreeverything about the spa and what needed to get done. Also hats off to Peter and Nelson. Both of them are honest and professional and you will NEVER find a hot tub mechanic like them. Forget the other companies that service and sell. Go to Hot Shot.

Professional, fair, responsive. You get an estimate when it's promised, appointments are kept, and…read morecalls are returned. Our pool installation went flawlessly. Highly recommended.

From the owner: We sell San Juan Fiberglass Pools and Spas. San Juan has been manufacturing fiberglass swimming…read morepools since 1958 and is the leader in the industry. Benefits to owning a Fiberglass pool are: they are practically bulletproof, stronger then concrete, algae can't bond to it, it uses very little chlorine, it's pet proof, kids can't puncture it, and it's also the longest lasting surface available. There are no ongoing repair costs, no resurfacing required, it's easily moveable and the monthly maintenance costs are between $20 to $30 dollars per month. We also offer a huge array of options for the fiberglass pools including handcrafted tiles, mosaics, and inlaid tiles. We also do our own installations so we would be with you every step of the way in the installation process. We can summerize and winterize pools if you need us to, so we will be there for the aftercare of your pool once it is installed. Another facet of our business is that we also sell and install steel/vinyl inground pools, all types of sizes and shapes to fit your backyard needs. We deal factory direct with San Juan Fiberglass Pools and we also deal factory direct with our steel pools with the biggest pool manufacturer in the industry. Feel free tocontact us and speak with a representative so we can help you turn your backyard into the backyard paradise you always dreamed of.

Wow. This place is next level with customer service. I came in to the store apprehensively and left…read morewith a hot tub and my experience that exceeded my expectations completely. Jeff was my salesman. He was extremely patient and very educated on the variety of options available to me and was cognizant of my financial concerns as well as my timeline needs. He was not pushy or overly forceful. He answered all of my questions and I had such faith in him and in the company I bought a hot tub that I cannot wait to receive!! This place is top notch. I wholeheartedly endorse the hot tub Factory. Warmly and contently Pamela J Keefer ,

Very happy with salespeople, explaining chemical requirements and maitenance. Bought on a sale and…read moregot the biggest Jacuzzi..love it love it