I bought my tub back in July of 2023…read more The sale and everything related went fine. The only thing that bothers me 27 months post sale is the customer service. In over two years and they never reached out once just to check in. A period phone call asking if everything is ok, any problems or issues would be great. Seems like once the sale was complete, they really didn't care. Kind of sad because keeping up customer relations is very important to me.

Sonny is the best!!!! We switched from a bromine spa to salt water and it's a game changer...we…read morewill be purchasing a swim spa in the next few years!!'n

stay clear of this store!! they took my $6k deposit and never placed my order for a gazebo. kept…read moretelling me it was ordered and then asked for the remaining $6k and said it would arrive in 2 weeks for an order that never existed. this was a total scam job and now my yard is all ripped up and i will have no gazebo. this is so wrong and a total fraud.

These people are FANTASTIC. We have a Coast Spa that is some 22 years old and had the service pack…read more(circuit board) repaired by a different company several years ago. We recently noticed no heat so I, being as handy as I am, checked out circuit board and the flow sensor and concluded it was again defective, My wife called Pool and Spa Guys and I agreed to have the service pack replaced at a cost of several hundred dollars. This afternoon, Tim, the technician arrives and before installing the service pack asked if I wanted him to first check out the old one before replacing it. I said "Well, I checked it out but I'm not a technician so go ahead". He first checks out the flow sensor (a $90.00 part) and tells me it is defective and that I don't need a whole new service pack. He just saved me several hundred dollars. How honest!!! How polite!!! He could have easily told me otherwise. Bottom line, this is a great company to do business with.

Wonderful experience from first researching to ultimately purchasing. We were able to find the…read moreperfect hot tub. It actually looks like it was made to go in my newly renovated backyard. Delivery was perfect. Meredith Volpe is an absolute pleasure to deal with. She came and gave us a tutorial so now we will know exactly how to operate and maintain our beautiful Hot Springs Grandee NXT spa with confidence. Thanks Meredith!!!!!

The service with Ocean Spray is PHENOMENAL!!!! Our electrician was struggling to get us connected…read moreand Meredith at Ocean Spray was SO helpful in helping us, she even sent someone right to it house to help and got us up and running!!! They staff is incredibly friendly and helpful, I would recommend them to everyone!

They are amazing!!! They come when they saw they are coming. Very professional and friendly.read more

We were given there contact info through Angis list and made an appointment for the to give us an…read moreestimate. They didnt show and I called and was told they were in a meeting and would come the next day. They showed up and promised and estimate later that day.No word-i called the next day and they promised they would get back to me right away--no call, no word.They do not answer my calls and i have left many messages--super unprofessional and not trustworthy--DO NOT USE THEM

Wow. This place is next level with customer service. I came in to the store apprehensively and left…read morewith a hot tub and my experience that exceeded my expectations completely. Jeff was my salesman. He was extremely patient and very educated on the variety of options available to me and was cognizant of my financial concerns as well as my timeline needs. He was not pushy or overly forceful. He answered all of my questions and I had such faith in him and in the company I bought a hot tub that I cannot wait to receive!! This place is top notch. I wholeheartedly endorse the hot tub Factory. Warmly and contently Pamela J Keefer ,

Very happy with salespeople, explaining chemical requirements and maitenance. Bought on a sale and…read moregot the biggest Jacuzzi..love it love it

Top notch business!! Another local business recommended…read morehere, (which I never knew existed), for some hard to find lawn sprinkler parts, Super quick and knowledgeable staff. I described to the counter person the parts I needed, and within minutes he returned with every item. And I received some valuable advice as well, Super courteous, helpful, and knowledgeable staff and reasonable prices as well. I recommend GPM for all pool and sprinkler supplies!!!

Ray and Jay are great! I bought my big green egg from GPM years ago and have been back to them…read moretwice for warranty items and purchasing BGE accessories. They are incredibly knowledgeable, responsive, and really friendly. Ray is so nice that when I told him I couldn't get to the store before closing, he offered to meet me on my way home from work and gave me the parts after hours. You really can't beat that service!

Don't waste your time here. The store is a mess. The furniture is cheap and chintzy. The prices are…read moreridiculously expensive for what they are selling. The store needs to call it a day and just give up. Felt like I needed a shower after browsing the store. Yuck.

I love this place always found my best Christmas Trees here! I wish there was a Harrows in Florida…read more You also can't go wrong with the pool items either!

Great prices and location Lorenzo help me out with my salt…read moreto the Car, very helpful and polite!

They have everything and are very helpful. Anything you might have is in stock and on the shelves.read more