the employees were so nice and helpful!! we really enjoyed our experience, it was much better than…read moresummer hays

This place is awful. I wish I had read all the reviews before purchasing from them. I ordered a…read moreguitar from Bert Murdoch Music to be shipped to Virginia, and on arrival I noticed there were a lot of quality control issues with the guitar and the case. When I reached out to initiate a return, they told me they would not help at all with the cost of return shipping, and they also told me they would not issue me a full refund since I was returning it. A DEFECTIVE item. This place doesn't stand behind what they sell, and they are incredibly rude to boot. Avoid this company at any cost. If I could give zero stars, I would.

Positively outrageous customer service!!! I am very…read moreimpressed with Emily. She was so helpful, and so very patient with me when I was trying to make a decision. Their selection of the instrument I was looking for was very impressive. Summerhays in Orem will always be the place to go for me.

the grumpy old man in the repair shop is such a jerk. he's never heard of customer service in his…read morelong, sad, probably lonely life and spoke to us very condescendingly, like we were 5 year olds. i would not give them my business. go to bert murdock instead

Met my son's piano teach here to help pick out piano lesson books since the last time we picked a…read morecouple up there were a little outside his current level. The young lady at the counter was able to help find the missing lessons for the two styles were were looking for. Overall staff was very helpful and inviting when you walked in welcoming you. Easy to approach and request for recommendations. They have a wide variety of lesson and sheet books for piano, string and wind instruments.

I've had great experiences with Marcus. I bought my first guitar here in 2003 and I've bought my my…read morehigh end Gretsch and Taylor guitars here In 2019 and 2020. I always get a great deal with great customer service.

They always have an incredible sheet music selection and the staff are always happy to help…read more There's stuff for all skill levels. If you're a budding musician or skilled in your craft, there is sheet music! Where they really shine is their instructors. I've taken lessons here throughout my life - since I was 7 years old! I've had teachers in both piano and guitar and all have been incredible. Love this place. It's a gem!

If you are looking for sheet music for a particular piece of music, Day-Murray will have it!read more

LOVE this GC! Mitchell the manger is the best!! He is incredibly helpful and accommodating. He…read moreknows his info regarding all the gear he stocks in his store. He has helped with everything from major sound system purchases, to guitars, stings, mics... everything. Thanks for the many wonderful buying experiences Mitchell!

I've had multiple uncomfortable experiences at this store, and unfortunately, the customer service…read morehas really turned me away. The first time, we bought some drumsticks, and when I declined to donate to the charity at checkout, the employee started questioning why I wouldn't donate and made me feel guilty about saying no. I thought it was unnecessary and uncomfortable, but I brushed it off. Most recently, I was playing one of the pianos and didn't realize the store was closing in about 20 minutes. I had only been playing for around 10 minutes. Instead of simply letting me know that the store would be closing soon, the employees shut off the power in the piano area while I was still sitting there. At first, I genuinely thought the power had gone out, until I noticed the employees looking at me. It felt incredibly rude and unprofessional. I was actually planning on purchasing something that day, but after that experience, I decided not to. From now on, I'll be taking my business somewhere else. Everything is overpriced anyways. Overall, some of the worst customer service I've experienced. Every time I'm here, I feel like I'm being judged rather than welcomed as a customer.

Wow this place came HIGHLY recommended by a prolific music instructor, and I'm so glad because…read moreAlan & Leslie are so personable and wonderful. We rented a violin from them and the process was easy, fast, and efficient! Super affordable prices and they even have accessories you can buy with it if you need to. Local and easy to get to, excellent communication, and just a wonderful experience all around.

My son recently started orchestra at school and he chose violin. I rented a violin from Summerhays…read moremusic because I didn't know how to be sure I purchased the right thing. Around the same time I had fulfilled the minimum for my rental contract with Summerhays I learned about Micelli Violins and decided to look into it. I had heard that the prices were substantially better. And there was no question about it--I purchased a superior violin for less than the cost of the rental. I was also shown higher-end models that were priced very competitively. But perhaps most important, I felt like I was being given great advice and direction on my purchasing decision--and without any pressure to buy the more expensive option. I walked away feeling confident in my decision. I highly recommend Micelli Violins.

My acoustic guitar I've had for over 15 years dropped and the headstock cracked and almost came all…read morethe way off. Dave took it under his wing and brought it back good as new. It actually plays better than it did before! 10/10 he can fix anything

From the owner: Heslington Guitar repair specializes in repairing all kinds of stringed instruments! With 36 years…read moreexperience in the music and repair business David repairs not only guitars (electric and Acoustic) of all kinds but also Banjo's, Mandolins, Basses, Ukes. From simple restrings to rewiring, to fret work, to pickup installs, to bridge reglues. I'll give it the TLC it deserves. Let me take care of your ax the way it deserves.

Evan is an excellent craftsman at the Piano. I'm sure my piano hadn't been tuned/repaired in 30+…read moreyears, and he did a fantastic job. He even came back twice more to install and adjust a new string for me. One visit was months later, once the string had stretched a bit. He was happy to come back and retune it for me. Communication: Evan's work is closer to art than prescribed work. Some jobs take longer than others, and Evan gave excellent notices (via text or call) for changes in schedule, etc. Skill: My piano had a broken string, a broken leg, sticking keys, and 1/2" of dust under the keyboard. Evan didn't flinch, and tackled each problem with confidence. Attention: He noticed the other instruments in the room, and he talked to me about how his tuning would bring my piano to true A440, making my other tuned instruments jive with the piano. I'm glad he understands the "why" of tuning as well as the "how". Thanks, Evan. I'll keep passing your name to friends/family.

Evan was such a wonderful piano tuner. He took great care throughout his work. I highly recommend…read moreEvan for your piano needs.

online purchase went flawlessly through Reverb. Quick and…read morecompetent shipping. Great Gretsch guitar on arrival. A+

First of all, i agree with everyone that this place is interesting, And yes the old lady at the…read morefront is VERY RUDE. i went in today and i was playing guitars and was interested in one. (the only electric in tune might i add) I was gonna plug it in and play it, so i asked if i could use a pick to play on it. and the guy said no, that it would scratch the guitar... First of all i understand, but how the crap am i supposed to know what a solo on that guitar is gonna sound like using my floppy fingers???? When was the last time you saw a rock star shredding a guitar with his pointer finger???. Overall i am not very impressed, they really need to hire some different people and step up there game if they want to stay in business.