the employees were so nice and helpful!! we really enjoyed our experience, it was much better than…read moresummer hays

This place is awful. I wish I had read all the reviews before purchasing from them. I ordered a…read moreguitar from Bert Murdoch Music to be shipped to Virginia, and on arrival I noticed there were a lot of quality control issues with the guitar and the case. When I reached out to initiate a return, they told me they would not help at all with the cost of return shipping, and they also told me they would not issue me a full refund since I was returning it. A DEFECTIVE item. This place doesn't stand behind what they sell, and they are incredibly rude to boot. Avoid this company at any cost. If I could give zero stars, I would.

Positively outrageous customer service!!! I am very…read moreimpressed with Emily. She was so helpful, and so very patient with me when I was trying to make a decision. Their selection of the instrument I was looking for was very impressive. Summerhays in Orem will always be the place to go for me.

the grumpy old man in the repair shop is such a jerk. he's never heard of customer service in his…read morelong, sad, probably lonely life and spoke to us very condescendingly, like we were 5 year olds. i would not give them my business. go to bert murdock instead

Wow, what a terrible experience this was. I ordered a beautiful Fender Super -Sonic 60 amp in…read moreperfect condition from Guitar Center On-Line, and found it was shipping from the Orem UT store. I spoke with store manager Tyler Oman, to make sure it was going to arrive safely. He spend most of the phone call badmouthing Guitar Center Corporate, telling me how over worked and underpaid he is . Such unprofessional behavior. I asked him if it was packaged well? He responded by telling me he packed it personally...... ( mainly due to he has no one else to do it, according to him) So it shows up, destroyed. Just the amp tossed into a flimsy, thin, oversized box, with a handfull or bubble wrap thrown in all will-nilly. No labels on the outside saying "FRAGILE" or something similar. It was about the worst effort someone could make. So lame. So I took it to my local Guitar Center. They were horrified by both the terrible packing job, as well as the personal comments regarding his G/C employment. They gave me 100% refund, as well as a "Good-Will discount voucher" to use at their store. DONT SHOP AT THE OREM STORE, ESPECIALLY ONLINE!!!!

Awesome location, super helpful staff. Even when things are super busy and short staffed the find a…read moreway to provide excellent customer service to everyone in the store.

The Staff here was really great the last couple of times I have went. I am wanting to learn piano…read moreand they were able help me make a choice on a keyboard. I believe I was helped by Brandon and Glenda when I went. Both of them helped me search on thier computer for the products I wanted. At the end of the day I got a keyboard headphones and keyboard stand and a couple of books to learn for about 350. Which is not that bad of price. Look forward to going to the store again in the future.

I had trouble finding a power cord for a digital mixer but Shawn from guitar center kept searching…read moreuntil he found one. I had searched the web and found nothing. He went the extra mile and came through. That's what you call great service!

Beautiful collection of quality instruments. LOTS of great music available with knowledgeable…read morestaff. Worth the drive.

Came here looking for a new piano. Worked with Kody. And it was the best buying experience I've…read moreever had (piano or otherwise). Kody let me take my time playing between each...even the pianos well outside our size range...just so I could compare and settle on the BEST piano for our family. No pressure; just professional, educated information and answers to our questions. Their prices can't be beat and the service is outstanding; the included delivery was truly white glove: on time, careful, and they wiped all the finger prints off the piano before they left and ensured we were happy with its positioning in the room. The movers even helped us move our old piano. I can't complain about a single thing working with Piano Gallery! Just wish I needed another piano.

The Soundhouse is a wonderful organization for aspiring musicians to collaborate with other…read moreartists, gain experience and exposure in the industry and overall just have a lot of fun! They are not a school, but rather a place where your student can put into practice the skills they are learning elsewhere. However, they will still learn a ton from the hands-on experience! My middle school student has been participating in one of the bands for several months and has found the group to be highly supportive and is gaining confidence in his performing ability. As a non-musical person, I enjoy coming to the shows to support the bands. They are all very good and I'm surprised at the talent and skills of such young people.

Great experience to play here and learn more about music. Love this place and only been in a band…read morefor half a year