Never returned my call. Going somewhere else. I guess they don't want new customers. Very…read moredisappointed.

They are now located at 3109 Gillham. The selection of lamp shades was fantastic. The service by…read morethe owner (Pam) was excellent. She was extremely knowledgeable and very friendly. The prices were very reasonable and product quality was top notch. I would strongly recommend this retailer.

Great place to go for what you need been going there all my adult life and even in the past getting…read moresmall engine repair done perfectly. Mike and Company will see to it that you are were taken care of. I really often Miss my old friend Steve from back in the day.....

Do you own a home in Leavenworth KS? Do you believe in community? Well, Gronis is the epitome of…read morelocal hardware service, selection, and down home value. I needed a toilet flapper cause ours crapped out (not being punny). Called down to the store and boom they had replacements in stock. Less than $10 later, my wife and kid think I am a turlette wizard. (And that plumber service call would have been 1/2 hour + parts.) Thanks, Gronis Team for always being there.

What retail store purposefully doesn't answer their phones on Saturday. Had to drive 20 miles to…read morethe store to discover they didn't have the fence pickets I needed, and there were 5 guys just sitting and standing around the counter (who all could have answered the phone and let us know they didn't have it the pickets). Shop Menards, Lowes, and Home Depot before Schutte #youdontmattertouslumber

My review is strictly for the counter guy who waited on me…read more I'm a traveling Carpenter with over 40 years experience. I stay booked over 12 months out. I'm scheduled to be in KC on a project in October. This is July. I stopped by Schutte to inquire about what's available in a knotty T&G 1 by 6 for a job in October. The guy immediately gives me a speech about how he can't price anything or discuss availability for October. We just don't know what we will have in October, blah, blah, blah! The guy was making me want to throw up on his shoes. I get it. It's the "Covid Curse". Here is my issue. He didn't offer one solution! Actually all I could think about was this,.... If I owned this business I'd fire his negative sorry ass! I was ready to buy today for delivery between tomorrow to October. I'm tired of problem solving for people who are supposed to be in SALES! They lost about a $15k sale today.

No longer a customer after over 25 years of shopping there through good and bad management. Do not…read morerent equipment from them, they will charge you for service and repairs due to previous rentals and claim you abused the equipment. I rented a Toro Dingo recently, used it three hours to grade dirt then moved four rocks, all under 300 lbs., well under the max lifting capacity of the Dingo and it started leaking hydraulic fluid all over my driveway and yard. I was told I may be responsible for the repairs, when they picked it up and that they would let me know. They let me know only by charging my credit card an additional $450. When I questioned them about it, one of the teenagers working there showed me a large piece of plastic that had been jammed into the undercarriage by a previous rental. It looked to be a piece of above ground swimming pool that was probably crushed into a dumpster with the machine. I work in commercial construction and use this type of equipment all of the time, there is no way anything I did would have caused this failure. The particular model of Dingo they rent is known on equipment forums for leaking, something I found out after the rental. My wife and I will no longer shop there in the future. We probably made purchases on average once or twice a week the last 25 years. No more. We will drive to KC, Liberty, Gladstone or St. Joe from now on, no matter what and support competing businesses. The $450 I was charged for repairs is going to buy a lot of great marketing. My wife is a local business owner since 2000 and I work around Smithville and the entire KC metro area. We will be sharing our experience with anyone local and beyond. Over the last six or seven years, we have made a point to shop there since the local alderman approved a TIF, granting a significant tax advantage to another competitive hardware store. Prior to the passage of the TIF, we opposed its approval because all local businesses should be subject to the same rules and the aldermen want to play favorites. If you need to rent equipment, go through United, Sunbelt or Home Depot, better service and they won't make you pay for previous abuse or damage.

Nice folks, very helpful. Got everything I needed in one trip…read more They even have a discount card program.

These guys are great. They do high quality work, show up on time, and charge fair rates…read more More importantly, they take a lot of pride in their work and enjoy what they do. I've had them work on a few projects, and each time, they go above and beyond to solve problems and get the project done. I highly recommend.

I've used this company 4 times in the last year. We moved in to a troubled house. Had 2 fires from…read moreold electrical. Metro Electric diagnosed and fixed the problem. Later needed new outlets installed for various appliances. They did that. Our outside outlets were not up to date. They replaced them. Replaced my dining room light to a more modern one and updated my switches. Even went around and checked all outlets and found some not working. Fixed them also. Love these guys and glad to have them in my phone. Rob is my go to technician.

They are a convenient option opposite to ace in excelsior…read more Now they may seem like they are accusing you of being a thief because they want to take you to what you need . Or ask you manny times if you need help. As long as you're not a little "wussy" and they recognize you, it a great alternative. Something's are priced great others not. But it is what it is... it's my fav hardware store . Gratitude

Great store with friendly service and low prices. Good selection of tools, fasteners, welding…read moresupplies, and trailer parts/accessories. Decent selection of plumbing and electrical supplies as well. Also an ever changing assortment of other good such as clothes and paper goods.

HJE is one of my favorite places on planet earth. They have a range of traditional hand tools for…read morewoodworking that you just won't find at the big hardware stores.

Speaking with a Canadian at a music conference this past May; I asked him what was the highlight of…read morehis first visit to Kansas City. His immediate and enthusiastic response was "I finally got to visit Harry J Epstein!". I was not familiar with the business even though I had lived in the Garment District. He explained that as a woodworking craftsman he bought a lot of his high-end tools on-line and had them shipped to Canada from KC because of the top of the line and rare items that HJE carried. He also told me that they will create a wonderful hand drawn piece of art on the order if you request "box art". He urged me to visit and this week I popped in before heading to work. I'm not a craftsman or even a slight handyman, but my visit was amazing. The quantity and variety is mesmerizing and I only visited the ground floor and basement, the top floors I saved for a return visit. I now just have to determine what my carpenter buddy needs as a Christmas present before returning. The journey into the basement was quite memorable, it felt as if wandering down into 19th century Kansas City's underbelly. I feel quite out of touch that it took a foreigner to get me up to speed with a 90 year old Kansas City retail icon. I so glad that such an old business has kept itself relevant and grown it's sales and reputation internationally in the digital age. May Harry J. Epstein Co prosper into the next century.

Stihl staff is not educated enough on products or warranties. Bought a brand new chainsaw was told…read moreit was two year warranty, they sold me additional oil to extend the warranty to four years. I use the chainsaw for 15 minutes and it threw a chain. Two links in the chain were not flexible when I tried to replace the chain back on the chainsaw, took it back to the store told me I had to buy a new chain, and that everything on the saw was covered for the warranty except the chain. Buying an expensive product get told one story as soon as something needs to be replaced they tell you a different story. The department provided terrible service. I then went to the store manager, who sold me the chain at a very slight discount. Even though the staff was not forthright with me around the #Warranty when I bought the saw. After leaving the store, I called the manufacturer who told me if I was still at the store they could talk to the store and get me the replacement chain for free. Not a satisfied customer I will not be buying additional products from your store.

Took my lawn mower in to Feldmans Farm & Home in Bonner Springs, Kansas for servicing in March, had…read moremower for over a week didn't call me or text to say it was ready, had to call. Picked up mower despite website & receipt saying cleaning was part of the 89.00 servicing it was not clean. Mowers self propel didn't work took mower back, they had it 47 days, replacing multiple parts, it was still under warranty with honda, they had to keep calling Honda to tell them what it might be, finally they were told cable needed adjusting, they couldn't do that, Honda sent a rep who adjusted & educating them. Had to buy a mower to mow my grass. Picked up my mower and Managers comment to us from Owner was not to shop there again. This is rude behavior when none of this was my fault. This is a terrible business.