This company bought out the old family-owned company I had done business with for years, and…read moreunfortunately my experience since the transition has been very poor. I pay regularly and on time and am on both a fuel delivery contract and a service contract. Despite this, in previous years they failed to deliver oil and my home ran completely out. My boiler then had issues for nearly a year afterward. At another point, after a delivery, the exterior fill cap was not replaced, leaving the pipe open to the elements. This year, wanting to avoid another problem, I specifically requested delivery online more than a week ago because my tank was getting low. The estimated delivery day came and went with no oil. I then called and was told: "We couldn't get to you today, so we'll be there tomorrow." That day also came and went with no delivery. By this point my tank gauge was extremely low despite repeated proactive communication on my part to avoid exactly this situation. To Paraco's credit, after escalation they eventually delivered a small emergency amount late at night to help prevent a complete runout. However, the overall experience has been extremely stressful and has seriously damaged my confidence in the company's delivery reliability and communication. Based on my experience, I cannot recommend them.

Local service technician is customer oriented and knowledgeable. The office is a nightmare. Took…read moreseveral weeks to schedule an appointment and a month so far for an estimate and they still haven't gotten around to it. They say they'll call back and never do. The office says one thing, the technician another. No managers available to problem solve.

Great customer service! Very easy to set up a new account and start service on my House closing…read moredate. Their auto fill program is great and gives me peace of mind! Would definitely recommend!

Lots of options in our area. Fast and reliable services. Would recommend but I don't know if they…read moreare accepting new customers

Communication was quick, friendly, and flexible. Next day delivery squeezed in over night. Walked…read morenew home owners through set up too. I love the option to use the online platform to schedule future deliveries.

started off as a good company. After two years I had to drop them. prices were high for me a few…read moreweeks ago so I asked if I could get a half tank, he was very rude about it.

run away. Poor service. High prices. Anthony who is branch manager in waterbury is rude and…read morecondescending to women. He was a jerk to my wife who simply called for service after our HVAC repair we were told the propane pressure was fluctuating and needed to be repaired. We have had a service contract for a decade.

I had the most horrible customer service review with Hocon today. I called to discuss the $3…read moreincrease in my price from Jan to now (Oct) and instead of receiving an explanation I was made to feel as though I had done something wrong just for asking. She was very dismissive even after I explained to her that my questions were reflective of me not knowing much about Propane. When I asked to speak to the manager I received even more attitude. I have never been so disappointed.

I hired Valiant to put in an "underground" propane tank and generator. They sent several people to…read moretalk to me and each one contradicted the previous person. There was finally a decision and I was sent an estimate to sign. Part of the contract is that any damage done to the property is not their fault and I signed because I think this is pretty standard. All the the workers they sent were great, EXCEPT. it appears the quote I signed and paid for was not at all complete, so to dig the trench was another $2600.00. Then the surge protector was not added so that was another $650.00 These upcharges just kept coming. The Tank was NOT buried as I has asked, but is above the ground and a real eyesore. They willed the tank without asking my permission. The damage to the property is terrible and I have no way to repair it. The last people who came said they would check back, but I have never heard from them. I saved 20 years for this work and to have the mess, and all those up-charges has been terrible. The photos show some of the damage. Valiant said they would leave oil which they did not, they said they would come back and set up an App which they did NOT, they said they would contact me about an extended warranty which they did NOT. There were supposed to contact me about service and they did NOT. It was beena miserable experience. Now I have a generator which may or may not work I am out almost $30,000.. 20 years of saving.

Been a propane customer since 2016. Julie and Barbara in the office are phenomenal examples of…read moregreat customer service. Service mngr was sensational too when I had an equipment failure (my end). Im brand loyal and appreciate how easy it will be when we need to start collaborating on the next cold-season contracts. They recently sent two wahoos out with spray paint to touch up my tanks. Guys were funny as heck to watch on the cameras, job was done to my satisfaction. Made for a good chuckle.... They must of forgot we all have cameras... but we all saw you haha

Best propane company around, they are always so helpful, I never have to worry if I'm running…read moreout, because family propane LLC is all over it for me. Thanks!!

Great company and great service! I always enjoy speaking and interacting with their team, and they…read morealways come out quickly! Thanks!

This company is terrible and I would not recommend to anybody when we were trying to get our…read morefurnace fixed we spent over 700 dollars getting it maintenances just for it to need to be replaced and wasting 700 dollars for nothing when we tried to resolve this with the company their customer service was terrible and said that we were on our own

We maintain our relationship with the fine folks at Dependable Energy despite having moved from…read moreProspect to Durham in late 2020. The original oil furnace in this circa 1988 home failed inspection this year due to a cracked heat exchanger coil and the release of CO into the 1 zone forced air heating. We had Glen Noble and his team in to evaluate our entire HVAC system. They came up with/installed a cost effective & energy efficient solution using a propane fired Navien Combi wall mounted boiler feeding a new hydro air heat exchanger and a new Heil 5 Ton central AC unit, augmented by 2 Mitsubishi mini-split HVAC units to overcome the single zone ductwork in this 2 story mid-century modern home. The job included planting a 500 gal propane tank in the ground, removal of the original oil tank, oil furnace, oil hot water heater, heat exchanger & A/C unit. We are very pleased with Glen/Ed & their team's work!

I have passed this location on lower Federal Rd in Danbury many times and never noticed it. I…read morealways thought it was just the heating oil truck location. Great price for gas, multiple pumps. They have a small convenience store located next to the pumps. I really liked the Digital Touch screen which showed you the price and how many gallons.

Mitchell Fuel service has gone down and has not kept up with the times in technology. I was an auto…read moredelivery customer and was left to run out again this winter while i was away for 10 days and returning to a freezing home. Luckily I turn my water off before leaving for an extended period. When I called to speak with Mitchell they informed me I was called and emailed. Not true. The excuse was that it was a cold and snowy winter which disrupted their schedules. The Mitchell website is basically useless. Their is very little detail and visibility into your account. Also other companies offer remote monitoring devices that they can monitor as well as an app you can follow as well. Mitchell pricing is not the best as well. Look elsewhere for service.

Great company! Great service! Competitive prices. I've been in the area for about 20 years and have…read moreused a couple of different suppliers. Elite is the best. Last big snowstorm we had they were down one truck, but instead of just delivering what they could and going home for dinner, they stayed out all night. Someone came by at 10:00pm with 10 gallons of gas in a can to make sure I was okay, and then filled the tank around 3:00am. I don't think any other company I've used would have done that.

We are using Elite Energy and we are very pleased. We accidentally ran out of home heating oil…read morerecently, and Elite was there within 2 hours of our emergency call and they re-primed the furnace for us. At the beginning of the season they performed maintenance and cleaning on the furnace. Both the oil burner tech and the delivery drivers have been very friendly. Great prices, great service..