Sadly, the company was unable to provide a solution for my HVAC issues. I invested quite a bit of…read moretime in communicating and trying to give an opportunity for a factual solution to my HVAC issues, but the company was not able to provide any type of solutions. Miscommunication as I was told I needed a new Furnace by one person at the company and another person at the company said I do not need a new furnace. Months later and I still don't have any solution for HVAC issues. They've been at my house multiple times, but have yet to provide any concrete information to fix. The suggestion was to add return registers, which "might" fix the problem. I consulted a different company who suggested I have factual data with a solution to my issues which Ward was not able to provide. After communicating sending a few emails and yet to hear back via phone they stated they are not interested in the job and have declined it. I requested a phone call to put a team around my project and never followed through by this company.

We started calling Ward Heating and cooling after a recommendation and are so happy we did…read more Initially, they serviced our furnace and hot water heater and eventually, our 24 year old AC failed and Ward was there to help us out. Tom and his crew have been there for us for over 2 years now and we highly recommend them. Full service Fair prices Quality work and materials Kind, thorough, well trained professionals.

From the moment I spoke to Paul Belles I felt confident my heating problem would be resolved. Paul…read moresent out Jared and Stephan with an hour and I was toasty warm.

Quick response. Excellent service. Quality work. They replaced my hot water furnace and installed…read moremy a/c. Very clean. I'd recommend them to anyone in need of work.

Can't say enough good about these guys! They came out to install a nest thermostat a while back,…read moreand over MDW we tried to use the AC for the first time, and it wasn't working! I called in the early afternoon, and on the busiest weekend of the year, they promised to have someone come and check out the unit. Larry came out that night, and stayed to fix what was a previous mistake, plus install new equipment to make the AC unit work. Not only did they not charge to correct the wiring problem, but the new charges were extremely reasonable. I fully expected to get price gauged because it was an "emergency" situation on the busiest weekend of the year, but they were honest, and did not overcharge at all. Larry stayed late on a Sunday night to make sure that the unit worked. Truly, thank you for the quality service & price. 10/10 would recommend to anyone that has a heating/Ac problem in the area.

On a 90 degree Tuesday in a 90 degree month, our air conditioning stopped working. I found X-treme…read moreon Yelp and called because of a recent good review, and because they are in town. I spoke with Larry who immediately told me he couldn't come out until that Friday, potentially turning away my business. I told him we'd wait. Larry was able to come a day earlier than promised, suggested replacing rather than fixing our 18 year old system, and had the new unit installed and working in less than a week. Larry and his helper were professional, prompt, courteous, and offered three choices in a top rated air conditioning unit. We're calling them for our furnace inspection this fall. Cathy M

They have been caring for our furnace for over 15 years and have never let my family be cold during…read morethe long and brutal New England Winters!

My air conditioner stopped blowing cold air Saturday evening. Of course it's supposed to be the…read morehottest days for the next week for the summer of 2025. Called them for an emergency repair. Craig called me back. Said he'll try to get there. As soon as possible was at my house within 20 minutes. Did the repair and got us back up and running. Good company to have.

I am so very upset to be writing this review; however, since no resolution was given to me, this is…read moremy only means seeking some type of retribution/justice. I first want to note that I have used this company for many years. And they were always so great! The owner and the servicemen. I have referred countless clients to them as well. Until recently, I had never had any issues at all. About 2 weeks ago I had a standard apt for them to come and clean my furnace. My apt window time was between 2-4. At 1:30 I left work so that I could be home in time for 2:00. At 1:35, as I was in the car, on the way home, someone called me and stated that they had to cancel the apt. I was upset because I had just left work. And the apt was in 25 minutes. I wished I had gotten a call sooner. But, I pushed on. I informed the girl that I would need to call back because now I needed to pick another day that I could leave work early. When I got home she called me again at 2:30. She explained that someone could come if I still wanted them to so I said of course! She said they would be there between 3-5 and she would call when they were on their way over. I said OK. At about 3:10-3:15 someone knocked on my door. It was the serviceman. I let him in and brought him downstairs. I showed him where everything was and the first thing he noticed was that one of my water holding tanks was right next to my oil tank in the basement which made for a tight fit for them to service it. Please note that a couple times this has been mentioned to me and several times I have asked my water specialist to move the tank over a bit. Besides it being a tight fit, no one from Cole Heating has ever said they could not service it. They just stated that it was a tight fit-which it is and I agree. However, this worker just looked at me and said "I can't deal with this on a Friday" and huff and puffed himself back out to his truck. I left and went upstairs. I knew based on that reaction and the fact that I think they sent him to my house late on a Friday (because my original person must have canceled) that he was just in a bad mood and basically did not want to deal with it. In about 30 minutes he was done and upstairs with the bill. I thought it was weird because they are usually there for about 1 hr. He informed me that I needed a new smoke pipe and a new ignition switch and that they would have to come back for all that-which was fine. I knew there was an issue (minus the standard cleaning that needed to be done). I paid him and he left. He seemed to be in a better mood since he was now on his way out:-) However when he left, I noticed two things on my bill 1) he did not clean the oil filter near the well water tank. He wrote a note that he could not reach it and 2) he stated that he was at my house for over an hr and that he arrived at 2:50, which was absolutely not true. So, overall my bill was $208. $165 was labor and the other $43 was tax and parts. What tax and parts you ask--well an air filter apparently. Because he did not clean the smoke pipe (because he is coming back to do that and repair it) and because the 'tight fit' prevented him from cleaning the filter near the oil tank, I am not really sure what I had done for $208! This is where my frustration and anger comes in. I mean this company is not cheap, but they have always been good, so I do not mind paying. BUT, I do mind paying when I feel the job was not well done. And that day it wasn't. I immediately called the owner before the serviceman had even gotten off my street. I explained everything I just wrote in this review. He seemed to care very much and assured me that he would speak to him on Monday and would call me back (on Monday) with a resolution and also a price for the two items I needed replacing. Needless to say, Saturday came and my check was cashed right away, but here I am-2 weeks later and not one phone call from anyone. I have since gone with another company who has been great and is much cheaper. If I had just gotten a phone call back, I would have never stopped being a customer. After being a loyal customer for years, I feel, at minumum, I deserved that.

I'd give these guys six stars, but it tops out at five…read more My central a/c unit was pumping hot air, so I called Cole. This was at 1:15 in the afternoon. I was told they could have somebody at my place sometime between 2:00 and 4:00. Doorbell rings at 2:20. I answered the door -- it was the Cole serviceman. 3:30, cold air's pumping through the vents and the serviceman explains to me very clearly what the issue was and what he did to resolve it. He also took a note of the model of a/c unit I have to shorten repair time if the need arises again. I absolutely love these guys.

Tech came out for my request for checking system and cleaning outside condenser. He checked…read moreeverything, took photos, cleaned, and gave me info regarding any future issues. He was so knowledgeable and professional. I really appreciated this. Thank you. Definitely recommend.

Ugo's team installed a new Furnace and Air Conditioner.They were professional,efficient and left…read morethe area very clean. price was fair we highly recommend them.

AMS did a great job installing an electronic air cleaner and central whole house humidifier. They…read moreneeded to fabricate new duct work for my return plenum and the craftsmanship was fantastic. They were easy to deal with from the first call to Amanda to the estimate with Curt to the job being completed with Curt, Kyle, and Chris. Everyone was always pleasant, knowledgeable and professional. There were no surprises in pricing and the job came out great. I will definitely use AMS again in the future!

We needed a new zone board, and one zone valve in order for a smart thermostat we picked to be…read morecompatible to our homes heating and air conditioning system. The service was great, and the technician was very professional, courteous and knowledgeable. Our system is working great now. We are giving them a 4 star rating instead of 5 because we got socked with just over $122.00 for a diagnostic charge where nothing got done to our system. We still went with them, but it would be good business if we were going with them to order and install what we needed in our system, then there should of been some kind of credit for that. The tech. was at our house for less than 20 minutes, a far less amount would of been more appropriate for that initial charge. Other than that, they were great.

The plumber that showed up to install the faucet was grossly inexperienced, wasted almost an hour…read moretrying to interpret the instructions, did not put the parts in the right place and asked for my help numerous times. Subsequently the owner threatened me after I questioned being charged for the time spent while the plumber figured out their mistake. It's been a horror show with these people.

We've had Chris here four times this year from George A Green Inc to do various plumbing fixes and…read moreupgrades for us. (Once was an emergency, and the response was really quick.) We're so pleased with the work! It was done perfectly in each case. Very professional, very knowledgeable. We highly recommend this company.