WORST plumbing!!!! Does not honor appointment times. Had an active leak in an apartment complex, was assured service between 2 and 4. They tried to come early, no one home. Promised to come during service window. Called after service window to say they weren't coming after all. Meanwhile...water water water. Customer service does NOT care, and hung up. read more

After not showing up for the first 3 appointment windows, Kurt "verbally" quoted my wife $350-400 to install a tub, but when the plumber actually showed up, he intended to just install 2 angle stops for $400.00 and the rest of the tub drain and faucet install would be an additional charge. Home depot sells DIY angle stops for $11.95. When I asked Kurt about the "additional charges" to install the tub, he kept interrupting me and he let me know that it would be up to the plumber who just showed up. I let Kurt know that I felt like this was quite a scam, and instructed him to have his guys get their stuff and go to which he told me they had already packed up and were on the way out. Guess it must be high time to leave when someone shows up and cries foul. Sorry, Kurt- but in my opinion, bait and switch is pretty unethical and taking advantage of unknowing women is even more unethical. The big kicker is, we don't need angle stops, it's the wrong part for the job. If I had let them continue, someone would have charged me to repair the work they were going to do-- Sorry I wouldn't waste my time listening to your justification for overcharging my wife, Kurt. Sorry you spec'd the wrong parts. I say "Best" plumbing is probably the worst, and you should get anything they quote you in writing, and potentially get a second opinion as to the quote and it's specified parts. Reading some of these "positive reviews" really makes me wonder... Watch out and be careful. Don't let people take advantage of you. EDIT: Lol, Dave. I Saw your response. We got a new plumber, $615 for all work inclusive of parts. No one asked you to warrant or fix anything- we just asked that you install the tub, to which Kurt said $400, and we said ok. Next thing I know is your guy going to do $85-115 of work and wants to charge me $400, while adding on costs that are now "up to the plumber on site...." previously undisclosed under the guise of a verbal quote. What a weird way of doing business unless you're trying to take advantage of unwary consumers and stack the bill. In my opinion, your company's actions were unethical enough that we fired you guys on the spot and hired the next guy with considerably better results. He's doing the job for a lot less and isn't trying to add on costs or change the game half way through. We should have used him first. He actually is the best, and I'll leave him a review here too so others can see what a great job he did for so, so much less. You seem to spend a lot of time fighting off the negative reviews here and on google. Maybe you should go apply at Beacon. read more

It's an $85 charge to tell me if they have any services that I can use. If they're not even licensed to do the work it'll still cost me $85 to find out. Beware, they're just out to take your money. read more

Best Plumbing Compnay is simply the BEST plumbing company you will ever use. Trent and Sheldon were amazing! They are very professional, thorough, informative and cleaned up after themselves.These guys make sure the job is done right and the customer is more than satisfied. Don't go searching for any other plumbing company because you will be wasting your time. I guarantee nobody does a bettter and/or more thorough job than Best Plumbing Company!! Thank you Trent and Sheldon, you guys turned a frustrating and stressful situation into more than a pleasant/informative experience!!! read more

70 years old. In all my years, and in all of the homes I've owned, this is without question the worst company I have ever hired. Order a hot water heater. They came out and measured. Later came to install. Realized they had the wrong one. So installed a larger more expensive one without charging me the extra . It took up so much space they had to cut out some shelving for it. I wasn't happy about it. yet, I was just fine about it. I'm not want to complain. About a year later, the hot water had slowed so far, that I could not even fill a bathtub with warm water. I called and they sent two people out. They couldn't quite figure out what was going on, yet charged me just over $300 for the visit. Then they sent me an invoice with plans to perhaps correct it. I could not believe that in one year my hot water heater wasn't working and the charges were getting high. They sent out three more people to look at it. And then a couple thousand dollar bill for what they would have to do. I still haven't responded. I don't know if it's my age and they think that I will roll over. Yet, they were right. I have ruled over. They won. I will take a half filled bath. Extremely unsatisfied. And feel very taken advantage of. read more

Thank you for the great work on our most recent plumbing needs! Brian is a class act and an excellent plumber. We appreciate his professionalism and great work ethic. We are very pleased with the results. Patti L Bellevue, WA read more

Mixed review. The good: the dispatcher was super helpful, personable, and sympathetic when our hot water heater failed. Best Plumbing was able to get out quicker than anyone else (2 days after we called). Unfortunately, our water heater was beyond repair due to faulty installation by a different plumber several years ago. The bad: the dispatcher told us there would be an $89 "dispatch fee." Fine (we were desperate) but she didn't tell us that there would ALSO be a $325 "diagnostic fee," in addition the dispatch fee and on top of any parts and labor needed in the repair. We didn't learn about the diagnostic fee until the plumber arrived and we'd already incurred the $89 dispatch fee. The plumber was very defensive about the fee structure, arguing he didn't think dispatchers could assess the work sight unseen. But if it's a set fee, the dispatcher isn't doing any assessment, they're just disclosing all upfront fees, which is a much more upfront way of handling things. Because the water heater was irreparable, we also got a quote for a replacement. The replacement was 3 times the quotes and estimate we received elsewhere. read more

Tony with Best Plumbing was professional and efficient. He fixed my kitchen sink quickly even though the problem was bigger than anticipated. He went over the cost of the repairs before he did the work. Will defiantly be calling Tony at Best Plumbing for my all of my plumbing needs. read more

Awful! Awful, awful, awful! Made an emergency appointment with them, and then no one showed up. Finally called them 2 hours after someone was supposed to show, they'd canceled our appointment without warning to fix someone ELSES emergency! Were incredibly rude to my grandparents over the phone, and never even showed up. Tried to reschedule, but they tried to charge us an "after hours" price even though they were the ones that messed up. What should have been a simple fix turned into a nightmare. Nope! Finding someone else! read more

Wish I would have checked the yelp ratings before calling these guys - somehow their Google reviews are very high, but would NOT recommend their service. Even though the technician was friendly and seemed knowledgable, he made an (understandable) mistake that left us without hot water at our house, which caused us to scramble and have to call another company to fix the problem that night (undoing the changes they made), but Best is insisting on charging us anyway. I had assumed I would get a quick apology and some money knocked off the bill but instead "Chris" said that we owed the full amount and that our water heater hadn't been maintained (ridiculous, we'd had it serviced a few months ago) and she couldn't do anything. Said she'd follow up and nothing has happened so I'm going to fight the charges but what a pain in the behind. Lots of great plumbing companies in Seattle, big mistake on my part to go with this one. read more

Unprofessional, never recieved the quote promised. Estimater was very condescending came over did not wear boot covers. Mud all over my floors. read more

Had a sudden urgent need for a plumber late in the afternoon. I called Four places to no avail. The Gal on phone went above and beyond to get me help. I received a quick confirmation of our appointment (SAME DAY!). The technicians arrived within less than 30 mins (as promised and well within our appointment window, 2-5pm) from receiving a text (with photo) and a call of their arrival. They were very professional and even gave helpful advice after fixing our immediate issue! These people will be in our "GO TO" list should we ever need any plumbing assistance. read more

Some if the plumbers appear competent but the overall service of these guys is dismal. The first plumber misdiagnosed the problem and parts were ordered. The second plumber figured out the first guy misdiagnosed the problem and ordered more parts. When the parts arrived no one looked at them until the third scheduled visit at which time they discovered the wrong parts had been shipped we are now waiting in new parts. The first call to these folks was almost two months ago. I will finish this job with this company but never use them again. It only gets worse: In spite of their assurances on October 10 that my job would be done as soon as the parts arrived, I received a phone call on October 18 saying the parts were in and they could be installed on the 27th. I told the person calling I would be out of town on the 27th and since she said no earlier appointments were available, we agreed on an installation on Monday the 30th. This morning (the 27th) while I was in San Francisco I received a text that "Wayne was on his way". When I called the office to again tell them I was not in Seattle, the person who answered the phone had no record of our previously agreed appointment on the 30th. read more

Unfortunately I having to write this review, but I believe it is important I share my experience so that others may make a more informed decision about this company. First let me explain the star rating- for this service I would have given a one star but I've been using Best Plumbing for over 15 years spanning two businesses. I don't think it's fair to base a company on just one experience but when controls fail on multiple levels of management I can't help to think this is now a company policy on how issues are handled. So thus the two star rating but trending downwards. I originally called Best Plumbing to have two commercial sinks hooked up and to have what's called an air gap installed in the piping. A simple procedure and from all accounts seemed relatively easy. The dispatcher knew exactly what I was talking about I even sent over a picture of what was needed. The plumber came about 30 minutes after the two hour window. I explained everything that needed to be done, showed all the parts I had and he said ok. Not exactly sure what he did for the next few hours because nothing was actually done. Few smoke breaks and a few trips to the truck. I come look two hours later and he tells me he needs a part at the shop and will be back after. I question this as said if you leave now (during rush hour) you won't be back until after 6pm (overtime?). Regardless he would not be finished with the job since there was nothing I could see that was completed. Seemed more efficient to me to get something completed. He said ok and said he would be back at 8am to finish. I specifically asked if he would be able to get this completed by 11am since I open for business at 11:30am. He said yes, be back at 8am. Next day comes and no one here by 10, no phone call nothing. I call dispatch and they tell me he is on another job and he will be in after. 11:30am comes and he shows up. Keep in mind I have a full staff coming in to work (thinking the job would be complete). I have to shut the business down for the day so I not only lose revenue but I'm also paying a full staff. 1pm rolls around and I ask if he's gonna be finished by 4:30- we open back again at 5 and I'm trying to avoid the same situation as before. He says yes and tells myself and my managers he will be completed. Fast forward to 3:30pm the plumber tells me he can't do the air gap because of the setup and he needs to either dig up the cement and do a floor drain or tear out the wall. Why was this not brought to my attention on the first day in the first few hours? I'm not sure. So I need to be open for business. I can't afford to take another huge loss and close for the night. So I tell him to just hook it up leaving out the air gap and I will have to deal with that later. Again I ask if he can finish by 4:30 and he says yes. 6:30 rolls around and things are finally finished and functional! I call and speak to a manager or supervisor who listens and says he will look into this and call me back early the following week. No call. I call back the following Friday to see what's happening and he apologizes because he was sick and says he's going to speak with the service manager on Monday when he has his meeting. Monday rolls around and no call. I call back on Wednesday and speak with him again. He says he can send another plumber out to fix the original air gap under warranty. At this point my patience has run out. It's been a month and no resolve. I ask to speak with the actual service manager and he says he left for the day and he will have him call me the next day. Next day no call. Following day no call. At this point I realize that this is not just a one time thing. First it was the plumber. Then the supervisor. Now the service manager. What choice do I have but to call another company up? I need this to be resolved. I call a competitor. They are out the next day, finished in 1 hour with the air gap. No tearing up the floors or walls nothing. Even better, the invoice is 1/4 of what Best Plumbing charged ($4781.22). I can see now that this is a company wide issue that goes all the way up to management chain. I would have loved to resolved this by phone, email or in person but unfortunately it has come to this. I will chalk this up as a bad decision on my part, a mistake I won't make again. Owners if you get this feel free to call me. The check is in the mail. read more

Horrible service. Charge you for the estimate, which does not go towards the final bill. Scheduled three days out with a window, sent an email 20 minutes before the end of the window saying they were not going to make it. Wasted 1/2 a day of work and the couldn't reschedule for 3 days. Went with someone else who will be in tomorrow and does not charge for estimate. I WOULD NOT USE BEST PLUMBING. WORST PLUMBING read more

This is a tough one. I used Best a few years ago and they did a very competent job on a leaking pipe. Would have given 5 stars for that job. This week we scheduled a visit to replace a recirc pump plus two other projects. Sent photos of the parts to Best the day before so they'd be prepared. Their tech showed up 30 minutes late, didn't know what the jobs were, hasn't gotten the photos and didn't have the parts in the truck. So instead of fixing the failing pump, he walked around and took the same photos that I had sent. No fix. I had to call again to get the price quote for parts since they forgot to call. Couldn't schedule to return visit until I signed their 5-page contract/liability waiver, and by then the only dates were too late given my calendar. So, still no fix. Basically, good plumbers but a crappy administrative process that failed to deliver. Wouldn't recommend Best and will have to think about using them going forward. read more

Very nice people appreciated their extra trips to our home and their advice and coaching in our older home. Things working wonderfully now! I would hire them again! read more

stay as far away from this company as you can save yourself so much stress - The owner and manager take no responsibility for thier lack of action and string you along and waste so much of your time leading you on with the most unprofessional plumbing install I've ever experienced. they seem to only have one what they call plumber on and its always his day off when he's coming to work for you. like they are doing something special. And he just vents about how shitty the company is the entire time he's there. Quoted this would be a quick easy one day job - 50' of gas pipe installed on the outside of our home for a bbq, pizza oven and fire table. Everything opened up for them to do the install. Job started 11/19 - still fighting with them its now February they tried saying parts weren't in after confirming window for appointment the day before so I took the day off to be here. Wrote email to them about the issue and made multiple phone calls one day of my time now wasted - They scheduled the second visit - NO show another day taken off wasted costing me now more then this project would cost. They schedule a third visit - the morning of was told the tech was sick - Now into December still have everything ripped up for them and all of the items have been in a holding pattern waiting for this work to be done frustrating many individual's and messing up so many schedules across the board. They have destroyed parts of my home. (waiting on third-party quotes to get fixed has to do with my roof) They leave an untrained 21 year old to do and spend days trying to track down issues caused by that individual. The actual plumber leaves to get basic tools needed for the job every day he's here. This entire project is for my wife a Frontline employee at our local hospital. I've been doing everything possible to make her life as comfortable and relaxing as possible and this job has done everything to go against that causing stress anxiety. Ive reached out emailed called and even stopped into the office with no response other then management will be in touch. Save yourself a big headache and a lot of time and money going with a company that wont destroy your home and cost you excess time. Best plumbing is the worst plumbing company ive ever worked with and ive been working with plumbers for 25 years. Its no my job to babysit or manage plumbers and thats all i've been doing for the past few months. It's absurd Almost every gas connection leaked pipe is like a snake going up the side of our three story home looks like Garbage. They didnt follow the basic plan laid out put connection where they wanted. its bad read more

Finally, my leaking water heater boiler headaches are over. Air valve and broken mixer valve fixed. Outrageous quotes, one didn't even want to touch the complicated heating system. @bestplumbingshowroom was the most knowledgeable and professional. Thanks Collin. read more

Best Plumbing - Leaking air valve and broken mixer valve fixed. Most knowledgeable and professional. Thanks Collin. - Plumbing Near Me - Seattle, Washington

I am a property manager and I have worked with Best Plumbing quite a bit. There was a point that I was so frustrated I stopped working with them. An urgent situation just arose and I managed to speak directly with Kurt Volkle, the plumber. I give Kurt, 5+ stars!!! He was awesome. He did everything he said he would. I was waiting on a bid from him, he called to let me know he was on another job that would take quite a while and as soon as he was done he would get the bid to me. He even called me to let me know he hadn't forgotten about me. I think all of my frustration comes from the inside staff and not from the plumber. Kurt, thank you for raising the bar. read more

I called this company to come out to my place of work, and their customer service was top notch; absolutely professional and friendly! Cassandra was very nice to speak with, and they were able to send someone out within a couple of hours. Unfortunately we ended up cancelling on them last minute as we got the problem fixed, but they were incredibly kind and courteous. If I ever need a plumber or know anyone who does, I will definitely be recommending this place! read more

I purchased a service contract which gave me access to immediate service for a water emergency. The contract gives a 10% discount on services. Best plumbing however so dramatically inflates prices that even with the contract they were overpriced. The phone triage operators were exceptionally rude. The technician who came to my home was very polite but inappropriately masked for work in my home. The charges were excessive for the work done. Additional service and parts were recommended at an inflated price. Moving to the front of the line for a water emergency was helpful but I was then captive to being overcharged and oversold. I would NOT recommend this company. read more

Zac Schellenberg was absolutely amazing so friendly and professional. Got the job done quickly and efficiently. Best Pluming responded so fast! Would definitely recommend to any family or friend!!!!!! 5 stars read more

wow i cannot believe the poor customer service i received from the management dianna. truly scary if she is a manager!! i was trying to resolve a billing issue and when i was transferred to her she was laughing the whole time which i found pretty offensive. when asked why are you laughing? she stated im just excited to help you. that's a lie.when i gave a judge judy example of if the issue if it was taken in front of a judge she threatened to disconnect the call. their plumber who is very nice serviced our building 3 times for the same issue that shouldve been resolved on visit 1 or 2, but after over $1100 worth of charges they expect my bosses who are seniors to just suck it up and except the charge. i finally lost my cool and started yelling because she continued to laugh as if it was a joke. i told queen dianna i was going to drive up their to try and resolve the issue in a friendly type of manner.she laughed and said you would end up talking to me. Dianna who made sure i spelt her name correctly continued to laugh and said i'm just excited to help you. who does that? laughing really!!! ive been in the medical field for over 25 years i do not laugh while talking to patients. i feel that we are being taken advantage of and when asked to actually speak to a manager or owner i was given robert in the beginning prior to Dianna who deals with the customer service side. he was nice, but disappeared on me due to what I'm being told a family emergency. I later found out he was sick. Theregore, I was given princess rudeness Dianna. i am dumbfounded and disgusted on how poor the customer service was with this lady. she told me not to use an example using a judge and or court. but it's just an example as we give our kids. she threatened to disconnect the call. Apparently according to Curt Whitehead I guess he's the service Manager their told if legal language is involved disconnect the call! But yet she claims she wants to help. Best plumbing you need to get it together! when asked to speak to an owner or manager they put you to these unprofessional individuals like Dianna. All i can say is im glad you see this is funny!, she laughed the whole time and expecting me to talk the way she wants. i was professional the whole time until she started laughing. i must've missed the joke. i asked to speak to someone else, but she refused so after me yelling i hung up. Also, Im being told when I said I want this resolved or the green monster will come out. I'm told that's unprofessional. Wow! There was no threats at all. I think they need to take a class on dealing with minorities! I can't give examples or speak the way I want or they threatened not to help you! its so hard to find good customer service. ive been dealing with best plumbing for over 20 years at my other buildings and never on gods green earth encountered such unprofessionalism as i have with this individual Dianna. if you have a billing issue they dont want to help you! they just give you the runaround and take advantage of the elderly. all i can say is karma will come back. god doesn't like ugly. i will be filing a complaint with the bbb and attorney generals office. so Dianna you can continue to laugh at that since you think this is a joke and funny! All we wanted was to find out after over $1100 worth of charges and you plumvrr coming out 3 times for the same issues leak in shower spout. why wasn't this fixed the first 2 times for the same issue! Is that so hard to ask?! I finally got a call from service Managrr Curt Whitehead who tried to check me on professionalism. As stated I was friendly the entire time, but got frustrated for the runaround. Curt stated he will wave the second charge of $506, but he got aggressive and said I need you to call me back when the $608 3rd visit is paid. We have always paid our bills their in a timely manner. While I do appreciate Curt waving the charge, to our surprise we got the bill for the $506 that Curt stated he would wave. I called and left him a message, but no return call. Goes to show they don't keep their word. read more

I hired Best Plumbing to fix a leak in the basement of my rental property. While the plumbing work itself was done well, the plumber severed an electrical wire while cutting into the wall a few inches away from an outlet to gain access to the plumbing, which caused a loss of power to two electrical outlets and a potential fire hazard. Instead of the plumber taking responsibility for the damage and notifying the company to start a claim through their liability insurance, he told me that I would need to hire an electrician myself to get it fixed. I contacted the company repeatedly over the next several weeks, but they were unresponsive and ultimately never responded to my concerns and the damage they caused. I would not hire this company again. read more

We are now 5 weeks into a very simple job that should have been done several weeks ago. Despite this unnecessary delay Best Plumbing will take yet another week to finish the job (6 weeks, July 29th - September 8th). The short version of this story is that I had to go out of my way to follow up with Best Plumbing only to have them lie to me. They needed to order a replacement stem for my shower faucet. I asked on multiple occasions if it was ordered and I was told, yes, it was. It was not. If you don't know if something is ordered, simply say you don't know and go check. Was, of course, much easier for them to say yes so they would not have to do a follow up. That sort of laziness delayed a simple stem replacement to 6 weeks. After multiple calls to Best Pluming and multiple days for being promised that they would check and call me back, I finally got a support person that *actually checked* and found that not only had the stems not been ordered, they had not even identified what parts to order because the plumber they sent out originally did not gather sufficient information for the purchasing department. Now, I followed up with the original plumber, Jimmy Z, directly within days of him coming out and he told me the items were ordered. So you can imagine I was a bit shocked by the fact that the items had not even been identified. After burning several weeks with this incompetence they had to send the plumber out again to actually ID the faucet stems. This is what should have happened weeks ago. This time they got the information they needed and ordered the stems. Of course, it takes 2 weeks for them to come in from the supplier and Best Plumbing cannot expedite the process in any way. Now that the stems have arrived, exactly 2 weeks later, they can't schedule anyone to help me this week before the Labor Day weekend. I feel quite frustrated by this since the only reason it has taken so long is that the plumber did a negligent job the first time and I tried very hard to follow up to make sure we could get this job done before Labor Day. Best Plumbing knew the parts were on the way, they knew I was pressed for time to get this done before Labor Day, it would have been pretty easy to put something on the calendar in tl;dr; Lazy. Just that simple. And now we are going on 6 weeks without a shower faucet. read more

BP damaged a house of mine to the extent I needed to hire a structural engineer to fix. Then, in addition, I had to take BP owner to small claims cort to collect damages. Stay away. Use Fischer, Aurora, O'Neill etc. and be happy. read more

I called them, their technician Will stopped by, he was very annoyed by having to work, told me that everything is fine and he knows better, said "I don't know what do you want from me", and left. If you need a free (I hope) insults delivered to your home, this is the business to call. Water pressure dropped down in the kitchen and shower, water heater folks inspected everything and explained to me why this is not caused by the water heater. Bath drain also slowed down. I called Best Plumbing, they scheduled an appointment, and their tech Will stopped by. He was in a bad mood. After I explained why I called them, he said "This is an old building, what do you want!" He checked the kitchen faucet, said "Everything is fine, you can replace the faucet", and wanted to leave. I reminded him about the shower and drain, he opened water, said "This is normal water pressure in the city, compared to what I see. I don't know how it was in OTHER APARTMENTS YOU LIVED BEFORE". I repeated to him that the water pressure dropped in this shower, he said that there is nothing he can do, and was leaving. When he was just outside the door, he continued to say something. When I asked him to repeat, he said "I don't know what you want! Do you want to increase water pressure? We can send someone to you". I call plumbers because I understand nothing about plumbing but I see that water slowed down, they arrive, tell me that that everything is fine, they know better because they see much worse problems, they say they don't understand why I called at all, and they leave. read more

DO NOT USE THIS COMPANY! We had a tankless water heater put in from a company that was recently purchased by BEST PLUMBING and found out it was installed wrong with many problems. We reached out to Best and was told that they have no desire to help any customers of the company they purchased. So I am left stranded. HORRIBLE way to treat customers like this. Not a way to build a relationship with new customers purchased. I will never consider using a company like this or recommend. I was also told the owner of the company would reach out to me, never happened. read more

Zac Shcellenberg was absolutely amazing so polite and friendly got the job done quickly and efficiently. Obviously knows what he's doing!!!!

The Best Plumbing crew has been late and I have been rescheduled without being notified. We had new hot water heaters installed without proper valves, which resulted in an enormous water bill. One of the new water heaters had a faulty heating system and stopped working two months after installation. After waiting all day for them to show up to fix the broken water heater, they canceled an hour after the appointment window. This was a scheduling issue, as I understand it, and not the fault of the plumber. The scheduling office had the ability to notify me well before the scheduled window, which is frustrating. Editing review for the plumber: The above review was regarding scheduling and the company in general. Norman, the plumber who serviced our house, is kind, friendly and helped work through a variety of issues (including a wall-mounted sink that was difficult to install). read more

I just went to this store with my sister who is doing a complete re model of her bathroom. After having visited two other competitors, she ended up purchasing all her hardware for sink and tub thru Best Plumbing. Our salesman, Eli, was really wonderful. So knowledgeable and really worked so hard to explain, in detail, prices, accouterments that needed to go with each part, etc. He stuck to our budget and still gave her a wonderful product. He was also multi tasking with a few other customers as well. I do think, however, that they need more staff. It was very busy and I did not think they had enough help even though we were waited on beautifully. I would go back again and work with Eli in a heart beat. I thought their product selection and knowledge was exceptional. read more

Called to get on standby for a resident in an apartment. I was led to believe from the representative I talked to that I would be contacted in the event they were able to send someone out and would be able to confirm a time with me. Someone showed up without have made contact with me and waited around which they are billing me for. Talking to customer service about this was a pain. From my experience, I will not use them for the complex I manage and am letting my coworkers at other complexes know to avoid using them as well. read more

Absolutely worst customer experience of my life! Sends out employees who aren't licensed plumbers to do work! Check that the plumber is licensed here before allowing them to do work https://secure.lni.wa.gov/verify/ Employees act unethically starting a job without providing quote giving the impression they're being paid by the time and parts. Plumber knew the job couldn't be finished proper without extensive work and part way through the job says "we have a problem" even though he was fully aware of the problem before beginning the project. Be warned their so called plumber took advantage of me and ripped me off. read more

Who's on first? Communication ranges somewhere between zero and 1, with zero meaning no communication at all to, "it is the technician's responsibility..." The trouble with that is, the technician does not communicate with the customer, and when you call Best Plumbing, you are able to speak only to people who do not have any information. Friday, Aug. 24, plumber dispatched with a 30 minute window. I left work to meet plumber; arrived home in 15 minutes--15 minutes to spare. Learned he came and left. After a "talk" with dispatcher, plumber returned. Plumber said we needed a part that was not in stock; he would order, and "they" would call Monday to let us know what, when and how much. Monday: No one from Best Plumbing called us. Tuesday afternoon: still no call from Best Plumbing. We called them at 3:00 pm. Dispatcher, Sam, said "Purchasing was not available Monday," so they could not order the part. I asked why no one called us. She said, "I apologize..." and that "it's the technician's responsibility..." she added that the Technician is responsible for getting the part ordered and, when it comes in, to schedule the service call. I asked why no one communicated this to us. "I do apologize..." I asked what the part was, if Best had ordered the part, how long it would take to get the part, how much. She said she would try to get the info and call back. I then asked if that would be today. She said she would contact Purchasing immediately and call us back. It's nearly 5 pm. They called at 5:16 and said they would email me the specifications on the part, so that maybe I can get it more quickly. Wednesday morning. 10 am. No email with part info. I called. Sam said the Purchasing Department closes at 3, so she did not get the part specs Tuesday. She said the manager is walking over to the Purchasing Department to get the info and they will give us info as soon as they get it. By 3 pm still no word. As usual, we had to call to find out what happened. The latest story is that the plumber (technician) thought one of Best's parts in stock might work, and he wants to try them. They could not or would not tell me what part(s) we need. So, now they are scheduled to come Thursday between 9 and 12. We'll see. read more

Because I already knew I hated them all, I decided to spread the work around during our recent major bathroom remodel. That way I wouldn't have to blame one company for their failings. I think we only got our towel rod, medicine cabinet, and toilet paper holder from here, but they were by far and away the best (no pun intended) to deal with. I had to be pretty assertive to get a sales person's attention (I mortified Chris on several occasions, but it worked!), but then they were great. It's pricey but the quality was there. I really hope I never have to go through nine weeks of remodel furstrations again, but these people contributed to it the least (in terms of frustration), and that's saying a lot! read more

I chose Best Plumbing based on yelp reviews, but I will NOT be using them again. Although the service was courteous and prompt, the price is simply RIDICULOUS!! I was charged $587.19 for a simple garbage disposal replacement. This was my first time dealing with replacing a garbage disposal so I didn't know much about pricing. Granted, I should have shopped around and done my research more, but I was in a bind and needed to get the issue fixed right away. The pricing seemed really high, but I went with it anyways. I have since had another handyman come out for another appliance issue and his quote for similar garbage disposal replacement service (including parts) was approximately half that amount! The parts quote was roughly the same (about $135), so it is entirely LABOR costs that is through the roof. I have no complaints about the technician, he did his job fine. The labor cost is just way too expensive. I would not recommend this company, but if you do go with them, just be sure to figure out exactly how much everything cost beforehand over the phone. read more

Way below expectations. The technician didn't complete the repairs they were called out to do. Washing machine "installation" is a joke.

They will reschedule on you. Multiple times. Sometimes they won't bother to tell you that you've been rescheduled for another day whether you've available or not. Everyone that I dealt with was nice on the phone and in person- the company is just an organizational nightmare that doesn't respect your time. Look at the other reviews and their cookie-cutter responses. The only reason we used this company is because the property manager hired them. I wasted 12hrs sitting in my house over the last 3 days waiting to have my sink put back together after it was dismantled and left that way for days as they tracked down a pretty standard part. The repair took 5min when they showed up. Also, Best Plumbing, give your people meal breaks in their schedule so they don't have to sit in their truck in front of my house shoving food while I wait. read more

The short version is that we started in May with a bathroom sink faucet that worked fine but that we thought might have a small leak. Four months later we have a damaged, disassembled, completely nonfunctional faucet and a company that keeps promising someone will call us but never does. The longer version: Best's plumber came out to look at a toilet that needed a flapper and two bathroom sinks with potential small leaks. It took some time to get parts, given pandemic delays, but the parts finally arrived and we scheduled repairs. The day before they were supposed to come we got a call that they had a COVID exposure and were cancelling all house calls so employees could be tested. We completely appreciated their caution and rescheduled once they got the all-clear. The day of the rescheduled appointment the plumber felt sick and cancelled -- again, we appreciated and fully supported that caution. On the third attempt he made it fine, fixed the toilet and one of the sinks, but was unable to remove the cartridge he was trying to replace in the other sink. He tried hard, and got a heavy-duty wrench to keep trying, but ultimately said it just couldn't come out and that we'd need to replace the bottom part of the faucet. (After the attempts, the existing faucet is now stripped to the point where it can't be reassembled anyway.)  We told him to let us know how much it would cost so we could presumably approve it and schedule the next visit to fix it, and asked when he could send an estimate. He said he would email it later that day or the next morning. We paid for the work on the other faucet and toilet ($420 on top of the initial $98 visit) and waited for the estimate. When it never came, we called the office to check in, and they were mystified, saying there was no notice of us needing anything further in the file. We asked to get the estimate sent. A few days later, after hearing nothing, we called again, they were again mystified and said there was nothing in the file and someone would call us back. A few days later, after hearing nothing, we did the same and were told they would send an email to the plumber and supervisor. On the fourth call a few days after that, after hearing nothing, we were told that the plumber had not been checking emails and so there was a backlog for him to get through, but that the person we were talking to would call us back later that day (this did not happen.) On the fifth call, Sept. 3, after hearing nothing, we were told that someone would call us back later that day. When I mentioned that we had already been told this many times before, the reply was "We can tell him to call you, but we can't *make* him call you." I was also asked to remember that parts take up to six months to arrive, and I said yes, that's why we want to find out how much the part costs and get it ordered. The person I was talking with says "It says a part has been ordered." Me: "What is the part?" She could not tell me what the part was (I wonder if it was the previously ordered parts for the job that was already done? Who knows?) She also said that the plumber told them that they had given us a verbal estimate. I said he 100% absolutely did not give us a verbal estimate -- the whole point of sending an estimate was that I had zero idea how much this part might cost. She said someone would call us back later that day. Obviously, no one did, that day or any day since. We get that these are crazy times and that they must be short-staffed and stressed and that there are supply chain problems. We don't expect things to work as efficiently as they would in other years. But we also don't want a permanently broken (partly due to them) bathroom faucet with no timeline for ever getting it fixed and no idea how much it would cost (or whether a part has been ordered or not), or to stay in this Groundhog Day of having to explain the entire situation from scratch, get the assurance that we will get called back that day, and then having to do it all over again. read more