I had scheduled an appointment for Friday, July 6th for a slow moving drain in our bathroom tub. The gentlemen who came out stated to my husband before even entering our home that the fee was going to be $314.00 plus tax. He came in, and took him less than 10 minutes to unclog the drain due to having excess hair build up from the previous homeowners. I questioned the price. He stated that this is what the price costs unfortunately, doesn't go by how long the job takes. That's fine. My family has used this company at three of our businesses and my parents house and never had they been charged that much for a clogged drain. And the businesses being restaurants. I called and spoke to the manager Dave on Monday questioning the charge. He stated that they charge $225.00 for what I had needed done. I was charged $347.70. He told me who would call me back on Tuesday. Never received a call back. Which I did notice they had cashed my check already. I called back on Thursday and he stated that he will send me a check out for the difference that I was over charged. If I hadn't called in the first place they would have over charged me by $122.70. I wonder how many other customers they have done this too. Needles to say they have lost five accounts for being dishonest and ripping me off. read more

The staff at Best Plumbing showroom had excellent product knowledge and helped us put together exactly what we wanted for our kitchen remodel. There were issues with the installation by the contractor so the Best Plumbers were called in to handle the job. Kerry insured everything moved along smoothly and she was readily accessible when issues arose and I needed to call her. We went to a number of different showrooms and the Best Plumbing on Stone Way where Kerry works was the best. read more

I've had several encounters with other plumbers and consistently find Best Plumbing to be, well......the BEST! I had a coupon for South West Plumbing and called them out to a rental unit we own to assess a leaking toilet (the water was running constantly). They told me that the entire tank had to be rebuilt at a cost of $600 or I could buy a new toilet and have it installed for $1,000. I told them no thank you. Called Best Plumbing who went out and fixed the toilet with a new flapper for $185. They are very responsive and make Saturday appointment times that are convenient. I won't call any other plumber! read more

Are they in the business of plumbing or collecting $80 for estimates? I called to get a quote to install a tankless water heater. I wanted to get some indication before I committed to paying $80 dollars for someone to come out to make an estimate. They gave me a ball-park number that was very attractive. So I took a gamble. On the phone, I was told I was the first call of the day. I was actually the last call of the morning. I waited almost 3 hours. The person coming to make the estimate was professional. After the visit, I waited for my estimate. Nothing, no communication for a few days. It took two calls to finally get them to give me an estimate 5 days after the visit! The estimate was significantly higher than other quotes I had. I am not going to use them. There are many plumbers that won't charge you to make an estimate. Why go with this one? Hope someone learns from my expensive mistake. read more

Terrible ethics in their business practices. They were not able to unclog a blockage for me...which I willining paid. However, then after their auger broke after the plumber put the auger back in without the tip - (he wasnt supposed too) He left the line in there for us get out ourselves. Then after he said they would get the line our for us for free - Then afterwards tried to charge us for bill to get the line out . Karma is coming for you Best Plumbing. I will be sure to spread the word to my fellow contractors, property managers, brokers and business owners in the Seattle area about the job your company did - to be aware of Best Plumbing. read more

We had a mysterious backup problem at our home in Edmonds. Steve from Best Plumbing responded immediately, diagnosed the issue, scoped our lines with a camera and unclogged them. Steve was fantastic -- personable, friendly and knowledgeable. The cost was very reasonable and we never felt that we were taken advantage of in a precarious situation when other companies might have overcharged. In fact, Best Plumbing saved us a lot of time and money since my husband already had the sledgehammer out to find the clogged line himself under a lot of concrete. Best Plumbing is now definitely our go-to plumber. read more

Our new home is 109 years old and when we moved in, we didn't have a lot of confidence in the plumbing. James, with Best Plumbing, did a thorough assessment of what needed to be done and helped shepard us through the work. His professionalism, punctuality and patience helped to tackle our challenges and left us with a sense of confidence in our home. Many thanks. read more

Best Plumbing - Plumbing Near Me - Seattle, Washington

Unfortunately uneven and unreliable. Have used them twice. First time was top-notch 4/5 for bathroom repairs to an old house we just bought. Second time, after waiting 2 weeks for a part that would take "2-3 days" to get (a standard valve stem available from anywhere including Home Depot), the customer service team told me "it could be years" before anybody would repair our broken sillcock -- then hung up on me. I know plumbing expertise is at a premium, these days, but I guess I'd have to say this company is dishonest and disrespectful of customers. read more

Good at scheduling. Quick service. Got the job done. Price was a bit expensive though. Overall, not a bad choice for a plumbing contractor in this busy time and age for plumbing work. read more

Edit: I complained to the company and they sent out another plumber, Jimmy, who was friendlier and fixed the problem. However, my star rating remains the same because they didn't even ask when I would be home before sending another plumber, so I missed the first person they sent. Overall, this company comes off unprofessional. ---- The plumber who showed up (Will) was a bit rude - when he called me through my building's entry box, he just yelled "plumber!" until I let him in, and when he got to my place, the first thing he said was "what did you break?". I found this unprofessional. He seemed to get the job done quickly (unclogging a sink) but it was still draining slowly the next day. He left the area messy, and also wrote down my credit card number - I would have expected him to swipe it on a Square or something similarly secure. For $300, I would expect a higher level of service. Scheduling the appointment was fast and easy, but I would hesitate to use them again outside of a pinch. read more

Best Plumbing came and put a new garbage disposal unit in our house. I appreciated the no pressure sale. I was told they could repair mine but it was not a great disposal. Normally would have raised red flags however when mine was pulled off there was months of in processes yuck in it. Since the new disposal much better processing. Good job guys. read more

Great service and communication. We had emergency with a burst valve on our main water supply and then a burst pipe that spewed water down our foundation and into our basement. The fix required the "underground" team to dig a channel in our driveway and then diagnose leaks in the old galvanized pipes. It was a big job but Best guided us through it and did what they said they'd do when they said they'd do it. We also had a new toilet installed by Best - the team they sent were quick and straightforward. There's a reason my husband's remodeling company uses Best. Truly great service. I also liked that they text you the name and photo of who they are sending out. Cool feature. read more

Curt Whitehead with Best Plumbing came out to fix a leak under my kitchen sink. Within 15 minutes he had the leak fixed and then he checked an outside faucet I was having trouble with. Curt went out and checked for parts in his truck and voila next thing I know my outside faucet is fixed too! That darn outside faucet had been broken for months and I just couldn't see calling a plumber to fix the darn thing. If I had known how great Best Plumbing is I would have called right away. Both leaks are fixed and the bill was very reasonable. I will be calling Best Plumbing any time I have a plumbing issue that's for sure!!! read more

I don't recommend scheduling with Best Plumbing. Here's my experience. I called weeks in advance to have a plumber come to my house for a repair. I chose a Saturday due to my job not allowing me the flexibility to be at home on weekdays. I was told that I wouldn't be the first job on the schedule but that I would be second and would receive a call when the plumber was on the way. When the day of the appointment came, I waited around until noon at which point I thought I should check on the status of things. I called to check and was told they had emergencies and would let me know if they would be able to make it given that they were low staffed for Saturday. I said that this seemed odd since I had scheduled this far in advance and specifically for this day. It was mentioned that my appointment had somehow been taken "if time allows." I understand emergencies and how they can affect a plan. I cannot understand not contacting people in the schedule and letting them know what's going on and allowing them to respond accordingly. That kind of service lapse is not acceptable. What's more unacceptable is how little the person I talked to on the phone seemed to care about correcting the situation. I recommended to their representative that they never take an appointment "as time allows" and that they call appointments in advance if they aren't going to make it at the anticipated or scheduled time. I recommend to you that you find someone else to address your plumbing needs if you expect communicative service. read more

We called them for a leaking dishwasher. The technician came over, found our drainage line was chewed through (presumably by rats), then left (in a rush) everything disconnected for the exterminator to see. The water line was also disconnected and was dripping. He said it would stop in a few hours, it never did. It dripped all weekend. We scrambled and hooked things back up, but called them over the weekend. Zero sympathy on the answering service end even though they created the drip by leaving everything disconnected. (We caught the rat in the meantime). She scheduled us for service the following Monday saying "oh, every truck has the part you need. It's really common." Of course, come Monday, they cancel our appointment very last minute after we rearranged everything for someone to be home. They claimed the job before us was an "emergency" and we were getting bumped. They rescheduled us for the next day, the technician comes over, and sees he doesn't have the right drainage hose. "You have a very special Bosch, I gambled on the hose, and I was wrong," was his reply. Shouldn't the first technician have noted what kind of dishwasher we had so the second technician could check?? But the second technician had no problem charging us a trip fee for HIS company's mistake and no offer to rectify. We ended up replacing the line ourselves. "Best" Plumbing? Hardly... read more

In the past I've had positive experiences with Best so when I needed a plumber I called them. Long story short, nobody showed up between the expected window of 9:30 - noon. About 12:10 I got a call from Best saying it would be another wait of 20-30 minutes. Okay. After 30 minutes, still no plumber. I called and was told the plumber was on his way. From where, I asked? Don't think the guy would have made it in the 10 or so minutes I was quoted. After wasting all of this time I cancelled the job. Just seems like a lot for a home owner to wait around, and wait and wait with ever extending wait times. It was for me. I suggest not overbooking your jobs or at the very least, checking in with customers before the expected show time is up to let us know what we can expect if you're running behind. Is that too much to ask? read more

When working with Best Plumbing and specifically, Dave Jenkins it was the best thing to come out of an unfortunate but necessary home repair. Thankful for their time, professionalism & thorough work-up of the steps that needed to be done. read more

We've used Best Plumbing for years but the last few jobs either had hiccups or excessive charges. The last job took 90 minutes and we were charged $430 for labor plus 2 rubber washers and some caulk. We were forced to sign a pre-authorization form before the work even started. I called 4 times and left 3 voice-mails before they called me back. When they did call back Jillian basically read from a book that told me they were not going to help me out in any way. Best Plumbing currently has an "F" from the BBB. To be clear, all of the plumbers at Best Plumbing were great guys. We just take issue with the excessive charges and the attitude of "too bad". read more

When it comes to plumbing, I am not looking for a whole lot... I need someone that can come to me, fix the problem and treat me fairly. I feel that is exactly what I got today with Best. Michelle came out exactly when promised and was friendly, efficient and respectful of my workspace that she was in. She gave me a written quote detailing what she expected to need to do and answered all the questions I had. Because we were both working in a small space, it was nice that she was also easy to carry on a conversation with! I saved her card and will continue to call Best when needed will hope that Michelle is the expert they send my way! read more

I updated my rating from 1 to 3 stars after receiving a response from the owner. He was quick to respond and also assured me that he will address the issue. It's good to know that he cares about customer satisfaction. ******************* I made an appoiment to have someone come out and give me a quote for installing a water leak detection device. No one showed up the first time and when I called, the receptionist gave me a lame excuse about me not answering the phone so the person decided not to come. I checked my phone calls and confirmed that no one called me that day. I made another appointment for today and no one showed up again. I called them and was told that no one can make it today either and to reschedule for another day. I told her that I should charge them for wasting my time and not to bother rescheduling again. They may be good at what they do but I can't recommend a company who is not reliable and doesn't value other people's time. read more

We used Best Plumbing for the first time last week and I can not say enough good things about them! I wasn't even there for the actual service (our toilet leaked while we were out of town) but we emailed their service team and someone was sent to the house the next day. We had a text when the service man was on his way which was very convenient and allowed us to make sure someone was home. After looking at the "Frankenstein" toilet in our 100+ yr old house it was determined that they had the appropriate piece to fix it in their showroom....20 minutes there and back, another little fix and we were back in business! These guys are professional, detail oriented, and timely. A win-win! read more

Should have read the reviews first ... We agreed to pay the fee to obtain a cost estimate, which was mentioned when I called to schedule. The 2 people that came out to take a look at our large renovation of an older home had good advise and seemed knowledgable. I was clear that were were on a schedule and needed to decide on a plumbing company soon. After waiting 2 weeks I finally called to check in and put on hold many times. I did request the return of the fee due to the fact that the estimate we paid for was never provided. I was told that a manager was going to get back to me. I am holding my breath to see ... At this point in time I am starting to feel that this is some kind of money making scam. All the other plumbing companies we interviewed happily provided free estimates and got them to us within a couple of days. Don't waste your time with this obviously very unprofessional company. read more

I was driving next to one of this company's trucks today. The driver cut into the left turn lane WAY too early and I signaled and moved appropriately in front of him into the left turn lane (with plenty of room). He then pulled out of the left turn lane, went around me, and made an illegal left turn on a red light. I've never hired this company but if they drive like this, I'd be worried about what they do in my house. read more

Mehan and Bilal worked on several problems for us: faucets that were leaking, drains that weren't draining, hot water coming out of the cold tap. They helped me select new fixtures, doing research on what was available in the style I already had for the shower, they kept in contact with me when the parts came in, they noticed, pointed out to me, and repaired other problems they saw (rotted gaskets), and they were pleasant and fun to deal with, careful and clean (wearing booties so as not to get our white carpets dirty), and they worked into the evening when the job required it. They needed to reschedule a few times, but I understand that -- you can't fault them for prioritizing someone with no heat over a faucet problem. But they always kept me informed of their progress and made sure they could accommodate my schedule. All in all, they were terrific. read more

Casey was the best! On time, knowledgeable and efficient...we will definitely be using Best Plumbing again!

My husband and I are adding a bathroom to our basement. We were told by our contractor that we needed to buy a "valve". Of course we didn't know what that was, but we went into Best Plumbing on Saturday. I was hesitant to go in after reading the reviews about attitude and poor service, but I found it to be quite the opposite. We talked to the sales person who was new, but friendly and helpful. We described what we wanted and he explained how we could do it and what we needed to buy. We also asked for a rain shower head and he referred us to the much less expensive American Standard. Prices are high, of course, because it's Kohler and other pricey brands. I do believe that for some things you definitely get what you pay for. Our friends bought cheaper bathroom fixtures and after 9 months their faucet started to rust. Bathroom fixtures are ridiculously marked up, but they are marked up everywhere. When I asked about pricing, the guy there was very frank with me and understood that we did not have unlimited money. He reviewed and gave us options and helped us to get the most cost-effective items. I thought they were very helpful and friendly and would go back if I had any other questions. read more

We had significant water damage resulting from a faulty valve in our tub. From the beginning, Best Plumbing was nonresponsive and unprofessional. Their plumber who diagnosed the problem left on an extended vacation without telling us, and Best wouldn't send anyone out to conduct the repair in his absence. Finally, 6 weeks later, the repair is done BUT the handle was replaced incorrectly and leaks...a lot. I called to have them come back out. They refused to fix it without charging us, because the plumber is no longer with their company and they can't verify my story. I would avoid these guys for repair at all costs. read more

As a home-owner in the Wallingford area, I was very interested in helping to support a local plumbing company for a small project of installing a new "3" Clean-Out for the Sewer" outside the kitchen. I was given an estimate of 1-hour, but the guy said it was a simple and they had a min of 1 hour. Far enough. Once done, the work looked good but he said they would bill me. Looking around the site, the guy left an invoice for the materials he used, which was purchased from Dunn Lumber and it was funny how cheap they bought the items for... A week later, I get a bill for 2.5x what was expected and the labor jumped to 1.5h at $100/hour. In addition, there was an addition $14.95 in Mobilization Expense and $107 in parts... hmm.. I called the billing department and was put on speakerphone with a guy named John, who obviously didn't like to speak to people as he was immediately a jerk and continued to interrupt me during every sentence. You just hear his eyes rolling, as I asked about the $15 "Mobilization Expense", which he said everyone was charged for their gas (I live 5 blocks). When I attempted to ask about the labor-estimate going over, I was interrupted with "Do you have a written estimate". As soon as I responded that "he didn't leave one", they guy jumped right into fighting about how they "always leave and estimate".... then it was a fight about what his name was, "well don't you guys know or have a copy of the estimate"... then the d*ck was off to the races again about if the guy was "tall or lanky". I guess so, the guy was tall, but I didn't think about mentally insulting the guy at the time... Come on. Do yourself a favor and steer clear of "Best Plumbing & Rooter" at 4129 Stone Way N, 98103. There's tons of companies out there that would love to do some business in today's economy, this is just NOT one of them. read more

This place is terrific. We had great service, not crowded. We looked at great brands of sinks, toilets, bathtubs, faucets..... Eli helped us figure out what would work with our specs and budget. The previous week we had been pretty unimpressed with Morgan's service and showroom. My advice would be to go Best instead. read more

I wanted to write about my experience with Best Plumbing. I had a plumbing emergency on a Sunday. To their credit, someone came out within a few hours! He was unable to fix the problem, as it required some special equipment. I was told I would get a call Monday morning to schedule a time. They called right at 7am! We agreed on 1pm, and I arranged my work day around this time. I got a call around 930am that they were on their way. I couldn't re-arrange my schedule again, so I told them to proceed without me (after all, my only toilet wasn't working!). I got home, and was happy that my toilet was flushing! But I noticed that the visible pipes outside my house didn't look quite right. I immediately called the crew that does maintenance on my house to come have a look. They came and found that my sewage conduit had been disconnected from the main sewage line (and left like that). So then I have invoices from both Best and the crew that had to come in and fix everything. I would like to be clear that I had a sewage clog that was resolved- and I think it was significant. But I was also left in a pretty bad position with a disconnected sewer line- that wasn't recognized. I paid both bills (over $700 total), because I don't like to have outstanding debt- and I also believe that people should be paid for their time (and admittedly, I had a big clog). I understand that things might not go right every time. I emailed Best Customer service. I got an email back asking for the invoice for the subsequent repairs, which I sent. I was told I would hear back within a week or two. That was in August. I have contacted them several times since then, and haven't gotten a reply. This isn't really about the money- its long since gone, but more how the situation was handled. I would have been happy with an acknowledgement/apology that the job didn't go quite right. read more

I received amazing service from Wayne at Best Plumbing. He was very knowledgeable and honest through out the whole process. My water heater burst suddenly and I had to get it removed and replaced immediately. He was able to complete the full service with new units installed in a matter of a couple hours. I even received a follow up to ensure everything was okay. I am very pleased with their personable service and would highly recommend. read more

I called Best Plumbing for a quote to install a toilet and sink, appointment made and guy turns up early. Looks at what needs to be done then returns to his vehicle to write up the quote. When he gives it to me he then informs me of a $79 dispatch fee plus tax which he wants. Told him this fee was not mentioned at the time of booking but he said it should have been. As i was home alone I felt I had to pay it which I did by credit card. After he left I called the office and explained that nobody had told me about this fee up front and that there is no way I would have had them come if I had known about it. The lady I spoke to told me that the amount would be credited back to my card in 3/4 days. A week later still no credit so another call made. This time I was told it would be referred to the Service Manager and that he would call when the refund had been made. To date no call and still no credit. What an awful company. read more

$250 just to show up? And to snake a toilet at that. That is unreasonable. I can see a min charge. But you pay your guys $35hr at best. Stop ripping us off. read more

I tried the service once. My wife found it on Angie's list. He did not fix the problem but charged me for almost one hundred dollor for doing nothing. I just don't understand. Then he gave me a quote for fixing the hot water pipe alone for $900, and he said I had to find somebody else to put the open dry wall back, which probably cost another $800. I would not trust him any more and found another company. They finished the whole project for only $400. Do not recommend this company. read more

When I called to schedule, I was not informed that a diagnosis would cost $75. Although it was good customer service, I feel like I was ripped off. All the plumber did was replace a toilet fill valve (which he had to go out and purchase) and basically push the reset button on the garbage disposal. The work took maybe an hour and I was charged $400, including their $35 mobilization expense. Next time, I will go to a handyman first. read more

We've been using Best for the last 9 years since we bought an older home that needs regular plumbing maintenance. All their plumbers we've had dealings with are knowledgeable, personable and fair minded. Our personal favorite plumber at this company is Wayne. They always resolve the issue to our satisfaction. We also find that they have superior equipment (sewer cameras & heavy duty sewer cleaning equipment, etc) to other companies. I've marked down one star because lately it seems they are super busy and can not get us in as quickly as they used to. Also, the second to last occasion they did not show up and never called to reschedule. We understand scheduling mistakes happen and choose to overlook this issue since we've had a very good track record with them otherwise. One other constructive feedback is about the $79 trip fee; I think they should reconsider charging that or crediting it towards work performed. It feels chintzy to be charged that fee on top of a service that already cost $500. read more

I had a nasty toilet leak that damaged the flooring. Once the flooring was repaired, Casey replaced the toilet carefully, even with the challenge of the flange being set way below the floor. He had to reset the toilet a couple of times because of this situation, but he didn't stop until he was satisfied that it was well-seated and that the toilet worked. At the end, he cleaned everything up beautifully. Through it all, Casey was good-humored and professional. I would use him again in a minute. And kudos to Best Plumbing for scheduling him so quickly. read more

These folks are...well, if not lifesavers, absolutely kitchen-savers. Robert was professional, friendly, and *highly* effective at dealing with our wonky kitchen plumbing emergency. What a relief to have the drama handled properly and quickly! read more

Horrible experience... We called a plumber to put in a few plastic pipes after I went ahead and took out the garbage disposal on our rental. After waiting around he put the pipes in and charged 300.00. Two days later we get the call from the tenant that the pipes are leaking. I could have done a better job myself, especially for 300.00. This rental is not close so now we have to go out again, correspond with the tenants to fix what should never have been a problem. Never again. read more

The most exasperating, deceiving and worst customer service one can have from beginning and to end with no resolution to date. The manager Steve, had given me an estimate and once the job was done, he almost quadrupled his price and asked his plumber Josh to have my elderly aunt, who is obviously not authorized to sign anything, was made to believe she was just signing the original cost. It was more like she was coerced, Josh fully knew that I am the owner of the condo and only person who should be authorized to sign. If he was going to raise his price from the estimate I would think any decent trusted company would call me first to get my approval. We called several times to complain and Steve just kept saying " the phone is choppy", or call back which we did. The work itself was unsatisfactory as it still doesn't flush properly. The work is far from being in functioning order, Josh the plumber did not do his Job well. We attempted again to resolve this issue and yet again Steve kept either hanging up, say call again and his famous line of " the connection is choppy". I told him I will pay for the amount that he originally gave me, now he is threatening me that he will take me to small claims court. No customer Service to even come Close to the their Company name of "Best" plumbing, worst customer service ever, the work is far from being done. He has become very nasty. This is the last thing I need after coming back from the death of my father! Whomever reads this should think twice before ever considering this company. Please do not use this "Far from Best Plumbing" if you don't want to get any kind of customer service or completed work. I am a very good client who treats other businesses I use and compliment, credit them when credit is due. This is one of my first review that is bad because I speak the truth. read more